I completely understand this is what airlines do and from a business stance it makes sense up to a point. But a few ways they should have handled this. Offer more money, at least get close to the $1300 price that passengers who have been inconvenienced by more then 2 hours are guaranteed. Then if that failed the 4 employees that needed to get to the other airport needed to either wait, drive, or hitch a ride on another airline headed that direction. One other mistake was letting everyone board the plan before deciding you needed 4 seats. Don't let everyone board the plan then try and take it back. Hand a situation like this before it gets to that point because now not only does this man get screwed over and hurt but now you have families, kids, and just innocent bystanders watching in horror as a man gets knocked out? And dragged out of the plane.

As a father I know my 8 year old daughter and if we would have been on our first flight and she seen this, my goodness she would have been distraught every time we mention a plane ride from then on out.

So the fact that this CEO is doubling down on saying it was this man's own fault is insane to me because even if it was 100% his fault (which it's not) then the company still needs to apologize to everyone on that plane! All the kids, all the families. I mean they had to remove everyone off the plane because there was enough blood to clean up to make this a necessity.