Our Sincerest Apologies [please read]
Dear Backers,
We owe you an apology.
We have continuously been wrong with our predictions of when the game would ship. We originally believed the games would arrive in October, but ran into several delays in both the manufacturing and shipping process. We were so eager for you guys to play our game, we were unrealistic with our predictions of how long everything would take. For this, we are truly sorry.
Most recently, we made another significant miscalculation. On December 8th, when the games arrived to our fulfillment center on the East Coast from China, we sent out a Kickstarter Update saying that the games would ship that day and arrive 2-3 days later (domestic). Unfortunately, as we recently learned, this was not the case. While some of the games went out that day, it's impossible to process and ship nearly 6,000 games in one day, or even a couple days. As there were so many backers it took about a week to get all Kickstarter games out the door. The last batch of Kickstarter games went out on Friday, December 16th. We are truly sorry for our inaccurate estimate.
I realize our credibility with shipping information isn't very strong right now, but I can tell you this: All Kickstarter games have now been shipped. The majority of you already have them, but for those who haven't received your game yet, you should be getting it in the next few days.
If you have any further questions or would like a tracking number for your package, please send us a Message on here and we'll get back to you as soon as possible.
Once again, we are so sorry for all the delays here and can't wait for you to play our game.
Thank you,
~Ben, Elliot, & Elie
Alex about 5 hours ago
Haven't received my game yet. Please send a tracking number to a.d.k.mason@gmail.com. This is getting beyond ridiculous. Give us an explanation!
Alex about 5 hours ago
Haven't received my game yet. Please send a tracking number to a.d.k.mason@gmail.com. This is getting beyond ridiculous. Give us an explanation!
Jessica Anderson about 11 hours ago
Hello! I am almost relieved to see I'm not the only one who has not received the game, but who should we contact about this? Thanks!
Dina 1 day ago
Hey, January 22nd and I still haven't received my game. Can I get a tracking number or some sort of update please!!! I live in Toronto, Ontario, Canada.
Christopher Grashel 3 days ago
Everyone Report this to KS and file a dispute on the charge, that's what i had to do after months with no contact from FJ.
Christine Carleton 3 days ago
I have not received my package as of January 20,2017. Can you please send a tracking number or a full refund please this wait is outrageous
Katherine Riemer 3 days ago
Still no game. Tried emailing and have never received a response...Am I going to receive it?
Any kind of response would be greatly appreciated.
Ben Dingle 4 days ago
Hi team,
Great to hear they're in transit. Do you have any information regarding estimated shipping time to Australia, as I've yet to receive mine. A con note number to track the delivery would certainly be appreciated.
Eagerly looking forward to its arrival.
Thanks,
Ben
Kendall Jones 5 days ago
I live in Texas and still have not received my game. I keep reading the comments and apparently people in Europe have already received theirs. Is it safe to say that at this point I will not receive my game?
Samm Benzie 5 days ago
Sill haven't received mine in Scotland....
M D 5 days ago
Received mine this morning. Everything I pledged for was in it. It took about 14 days to get to Europe, which was mainly a shipping issue. Hope you guys receive yours as well soon.
Emily Cumbaa 5 days ago
Hello,
I have still not received the game. I have also not provided me with a tracking number. Please send ASAP.
Thank you,
Emily
Alexandra Vieira 5 days ago
Still have not been communicated with and feel like I'm being scammed by this kickstarter 100%. Can I get a shipping number at least? Some communication to know when I might receive my package? I understand there are delays but its kind of ridiculous that as a backer, I still have not received ANY direct communication regarding the status of my order. I backed this back in March and I am extremely disappointed with my experience. It's not even the fact I have not received the product, its the COMPLETE lack of communication.
Colleen McHugh 6 days ago
January 17 and still no game. Has anyone in Canada received theirs yet?! Sent a message weeks ago but still no reply.
Amanda Dunbar on January 16
Can I at least have a tracking number...? Like fuuuuck
Amanda Dunbar on January 16
Seriously, you made it almost impossible to contact you or get a hold of any information regarding our purchases and make empty fucking promises. Fuck you, Fuckjerry...
Amanda Dunbar on January 16
Hey, still haven't got my game... like what the fuck this is a joke. "The last batch of Kickstarter games went out on Friday, December 16th" "those who haven't received your game yet, you should be getting it in the next few days."
Bullshit.. the date today is January 16th, 2 months later. I want my fucking money back..
Angelina on January 16
Biggest nightmare and waste of money. Please refund my game. The disrespect for not taking care of the people who backed your game before putting it on Amazon was one thing but now to just keep lying and hold off with updates is beyond me? How do you go on knowing you are not trusted or respected anymore? You deserve to refund everyone who backed this idea because at this rate everyone would rather their money back than the game in general.
Angelina on January 16
How come you are treating people who supported you so poorly? We backed your idea in July and are still not getting answers as to why it's on amazon available to get in a week when we have been waiting almost 6 months. This is ridiculous you lost the respect and support of so many. Please give me a tracking number and REFUND MY MONEY PLEASE. IF MY GAME HASNT SHIPPED PLEASE SEND BACK THE MONEY. I will pursue legal action if I do not get a response. This is beyond disrespectful and karma will fuck you in the ass for this.
Spencer Kirk on January 16
I am waiting on mine and would like my tracking number. My email is spncr.krk@gmail.com, I look forward to this game.
Tyler Baptiste on January 15
Hey still don't have my game... it's on amazon... who do I have to email about my tracking number? This is kind of ridiculous.
Brett Kirk on January 14
Also still waiting on mine, would appreciate some details on when I should be expecting it to arrive
Stacey Cameron on January 14
Like everyone else commenting, my game is nowhere to be found. Tracking number, please.
Patricia Taylor on January 14
I still haven't received my game yet, could I get the tracking number for the package? Thanks!
Christopher Grashel on January 14
Worst KS I've ever backed, reported.
Josh Medina on January 14
It's been well over a month and half since they said this game would ship. I filled out the "survey" oct 18th and still no follow-up or info regarding my order.. fuckjerry and his meme empire can go fuck themselves over this busted kickstarter. I gave them my money in July to make this but had a better chance of getting this on amazon instead of supporting them
Anthony Boprey on January 14
I still haven't received my game yet. A tracking number would be great, thanks!
Richard Robinson on January 13
I still haven't received my game yet, could I get the tracking number for the package? Thanks!
Michael Heyes on January 12
Hey I still haven't received my game. Could I get a tracking number?
Lakeesha on January 12
Hey I haven't received the game yet so I was wondering if I could get a tracking number? My name is Lakeesha Miller and my email is ldm7728@gmail.com. Thanks!
Scott Butt on January 12
Hi, Can you please provide me with a tracking number as I have not yet received my game. My email is sbuttenh@uwo.ca and my name is Scott Buttenham.
Sara Boretsky on January 11
Hi, Can you please provide me with a tracking number as I have not yet received my game. My email is sara.boretsky@dailymail.com
Brooke Franchuk on January 11
Hi, Can you please provide me with a tracking number as I have not yet received my game. My email is brookefranchuk@gmail.com
Curtis Kenny on January 11
Hi, Can you please provide me with a tracking number as I have not yet received my game. My email is ckfxcontact@gmail.com
Lane Dell on January 11
Hi, Can you please provide me with a tracking number as I have not yet received my game. My email is del4packers@hotmail.com
Emily Cumbaa on January 10
Can you please provide me with my tracking number? I have still not received my game. Thank you.
Terry Galloway on January 10
I have contacted you as well and have not heard back from you. I have not received a game, a tshirt, a tracking number or an explanation. What I have received on several occasions is excuses.
Lisa on January 9
I have sent a message and not yet had a reply. My game has still not arrived.
Shaina Curtis on January 9
So I have mine. But what about the pepe pack?
Alexandra Vieira on January 8
Can I please get my tracking number?
Elizabeth Clancy on January 7
Can you please provide me with a tracking number or information regarding my product? I still have not received...
My email address is elizabethsclancy@gmail.com.
M D on January 6
Comments aren't being monitored right now... best to click creator and then contact me.
Lindsay Murphy on January 6
WHERE IS MY GAME? Can I have my money back and I'll just buy it online?!
Lindsay Murphy on January 6
I need a tracking number! Now. Lindsay in London.
Lucy Butler on January 6
Hey could I have a tracking number please? Thanks.
Herb Sawyer on January 6
Tracking number?
Geoffrey Hidden on January 5
Let's see.... JANUARY FIFTH and STILL NOTHING!!??! SMH. I've emailed you TWICE for tracking info, or anything at all.. and nothing. NOTHING. :/
Megan Caravan on January 5
Mine JUST entered pre-shipment? Are you joking? This isn't funny. It's long after it was supposed to be in my possession yet alone in the mail!
Victoria Marie Peck on January 5
Hi, I was just wondering if I could have a tracking number for my package? Thanks very much
M D on January 5
Received a tracking number. Yesterday evening it wasn't in the system yet, but today it is on preshipment status. Hope that means progress. For those of you who haven't received a tracking number, me and some other people on main comments section received one because we sent a private message through kickstarter. It beats not getting a response here...