Auslogics - TweakBit PCSpeedup

This is definitely a scam even though the company has gone to great lengths to make the product appear legitimate.I violated my own rule of never purchasing online without first vetting the company.

It is pretty much a standard bait and switch. Your are offered a chance to try before you buy with a 60 day money back guarantee.Once you scan your computer for problems and are provided a free report of issues found, you can purchase the full version of the software for $29.95. The company then uses a third party Avangate to provide customer service (somewhere in India). This company sends an email with a 25 character alphanumeric key.

This key is supposed to unlock the program you purchased to provide full operation. Here is where is gets interesting. You run the program, input the key, and click Register. You are then taken back to a web page that lists the problems found on your computer.

You are supposed to fill in your name and address, again, and are asked to confirm the email address your supplied. There is a Register button below this. Once you click it, you taken right back to the order page. After 3 more attempts to activate the product and being led a merry chase, I decided to contact customer service at the 800 number that was provided.

They asked for my for order number, what the problem was, etc. Finally, the person I was speaking to wanted to access my computer remotely to activate the program. I told him I had the product key but could not escape being redirected back to the order page. He says "I can access your computer remotely and activate the program for you." That is makes as much sense has giving your keys, alarm codes, and passwords to someone on the street.

I said, "Unacceptable. I have the key. Why are you redirecting me when I register or activate the program?" His response was "You will have to it manually.

Good day." and hung up.I will be filing a report with the state Attorney General's Office regarding my experience.