Shipping and Web App
So far, we’ve assembled and run thorough quality checks on the first completed production 3D printer batches. With all those printers under testing and certification, we are almost ready to fire up mass production of 1200 printers a day!
We are encountering delays with the certifying documentation necessary for international shipping of 8 different resin formulas to 106 countries and 54 different languages (a total of 408 different labels). With the ONO resin family being (proudly!) a brand new chemical formula, we have to adapt the paperwork to be fully compliant with all the different local laws. Shipping to all these countries definitely has its challenges, but we are we are resolving these issues so that we can get ONO to you by early January.
You, our backers, are the foundation of our success, and we want you to be the foundation of the ONO community as well. While the paperwork is delaying shipping, the rest of the development, including the app, is on schedule. The ONO Web App will become available to all of you starting on November 25. You will have exclusive access to it before everyone else, when you sign up for an ONO account with your Kickstarter email!
Tutorials will help you navigate the App and start uploading your own models. Every time you upload your files to the App, you’ll be contributing to growing the ONO library and laying a strong foundation for an expanding community.
In addition, every week we will select and print the most interesting and unique models and feature them on our social media platforms. More details will follow in the next update.
We can’t wait to see what you have planned for your ONOs!
Thanks for all your support and patience.
the ONO Creators
Johnson Earls 3 days ago
question: are any of your resins food safe, microwave safe, dishwasher safe?
Bilal Chaudhry 3 days ago
I am still waiting for my product! I originally supported this in April. What has been extremely disappointing is the lack of communication from OLO about what is going on. Sort it out guys...we the backers have funded you and you are not treating us with any respect whatsoever.
Fernandez 6 days ago
What about the delivery????????????????????????????????????????????????????????????
Fabrizio Barile 7 days ago
December 2016 - ...and now?
Until now I get 5 other kickstarter projects they are more complex.
Viral Videos 7 days ago
"no one ever replys my email and I am so confused right now"
lol , they never comment or reply , ull see why .... soon enough
Stephanie Duarte on December 12
Can you advise what shipping method will be used? FedEx, UPS, etc.. $29 SHIPPING is pretty steep.
SeungSuk Klide Koh on December 11
so when will I be able to have this item?? please someone tell me. no one ever replys my email and I am so confused right now
David Howard on December 6
I can say I am as dissatisfied as everyone else that it is now December and I do not have a printer yet.
However, what I pledged I was OK with losing if it came to that. You should consider your backing like a bet at a Casio, but with better odds. I do still think one day I will get a printer, but I am prepared to lose my $100 if it comes to that. Heck, I sent the money off awhile ago, I don;t even miss it. I would be more upset if we never got a printer than losing the $100.
They are 90 days late, for a new product and a new technology, imagine that? :) If we get our printers within 6 months of the original delivery date, that is what I would expect...
Tj Herrera on December 4
Hi. I'm a backer and I could not find the Web App. Can you share the link, or at least send by email please. Thanks!
Rick Brasche on November 30
so now we've got videos of operation, photos of hardware, and some inkling of the app. Can't wait to see the phone version-I assume we can browse and download prints using the phone and not need a computer with full web access to function? As I'm using an older phone that has no active service - avoid interrupting phone calls that way - and want the ability to print without Wifi access.
Nathalie Charbonneau on November 29
Signed up but did not get access to the Web App ...
Thierry QUIGUER on November 29
Hello, what is today (29th Nov) the delivery time for France, thank's for your answer.
Thy
Kathrina Reyes on November 29
Hi, when will delivery start? thanks
Zhiyu Ren on November 26
Again, where is the app?
Lord Lethris on November 25
I was about to ask - Where is this app.!
Shaun Collins on November 25
Any news on when we'll get access to the web app? The update said today.
Carmine Migliore
Superbacker
on November 21
Creators I have messaged and emailed you. Please give me an answer soon.
Paul Unger on November 18
@Bandar Alshihri - No thanks. I supported the company just as much as I wanted to.
Don't get me wrong. I don't fault you for feeling frustrated. If they really did lie to you then you have reason to be angry. I simply asked that you stop spamming the comments with your anger. Feel free to email the company and vent your frustration as much as you like. One of your angry comments was more than enough for me to have to read in each of the comment sections.
That being said, you clearly didn't back this project to support a couple of guys with a great idea who wanted to turn that idea into a successful business. You are treating Kickstarter like a pure business transaction. I know that there are a lot of Kickstarter creators that treat it like a storefront but that is not the core essence of Kickstarter. If you can't handle the emotional highs and lows of supporting someone's vision I would recommend that you avoid pledging your support for projects here. There are inherent risks that go along with the rewards.
Kyle on November 17
@Bandar Alshihri Because that's NOT HOW KICKSTARTER WORKS. Your contribution is NOT risk free. If they fail, they fail, and you don't get your money back. Kickstarter is NOT A STORE. Please take the time to actually read how Kickstarter works. You will NOT get your money back.
emin on November 17
Delay, I can understand. but your explanation I can't.
You have 2 321 811 $ funding to support the project and you explain that you just discover a problem of paperwork.... link to a number of countries... and languages... What a big discovery ;-).
I'm supporting the project but please don't tell fairytales. Do not hesitate to pay the good price to get support of logistic and legal ressources so they can help you to solve this.
It is not a question to just make bakers happy.
It is the question to demonstrate that you are more than creative people. You are delivering the promise, making some management decisions in term of an industrial production.
Bon courage.
Sure the team is great.
Kevin O'Donovan on November 17
Thanks for the update, long overdue though, please don't leave it so long for the next updates. Even something small is fine, just some kind of communication from the creators needs to happen reasonably regularly (e.g. every 2-3 weeks). Looking forward to January now to get my Ono!!
edna McKinstry on November 16
i can't wait for mine
Bandar Alshihri on November 16
@Paul Unger and others
With all respect, if you do care that much m, then pay me back the same amount I paid and get my pledge. How is that sounds!
I have emailed them back in September and they laid to me by saying: "we already started shipping" has anyone of you received it?! Absolutely bullshit!!!
Now saying On January???
Andre Mac Gonz on November 16
Hello, another anxious backer here...
I am understanding about Kickstarter project delays but what is this public library deal?
+1 for this to be optional and not default.
The creator of the designs NEEDS to hold the rights to his design,, otherwise, like what another posted stated, expect legal problems.
That sounds like a sneaky way of legally robbing everyone of their intellectual property.
Please fix this.
Meanwhile we will be patiently waiting, thank you.
Paul Unger on November 16
@Bandar Alshihri - Please stop spamming the comments. Be respectful to the other backers.
Bandar Alshihri on November 16
Simply!!!
I'm not interested anymore !!!
Refund me the amount
Otherwise you just STOLE people's TIME & MONEY
Bandar Alshihri on November 16
Original shipping date to your backers for THE OLO 3D PRINTER was Septemeber 2016. It's mid-November. Nice to get an update on software that is useless without the printer--Can we get an update on the printer and when we might expect shipping?
Zhiyu Ren on November 16
DO NOT REFUND THEIR MONEY as this will require much more paperwork than you currently doing, delays the delivery further, and we can't wait!
Alfonso Vitela on November 15
Kickstarter = Delays
we know this... people cant play with the big boys then they need not play at all! waiting patiently! Keep up the Good Work ONO creators.. dont let Chumps get ya down.. in fact, Refund their money, they need it more than you... Cry babies..
NOW - Back to my Hamburger and Chilli Cheese Fries! long live the ONO TEAM!
---- and wait.. did you say APP???
:-)
Alfonso Vitela on November 15
lol - see what i did there.
Alfonso Vitela on November 15
Kickstarter = Delays
we know this... people cant play with the big boys then they need not play at all! waiting patiently! Keep up the Good Work ONO creators.. dont let Chumps get ya down.. in fact, Refund their money, they need it more than you... Cry babies..
NOW - Back to my Hamburger and Chilli Cheese Fries! long live the ONO TEAM!
---- and wait.. did you say APP???
:-)
Alfonso Vitela on November 15
Kickstarter = Delays
we know this... people cant play with the big boys then they need not play at all! waiting patiently! Keep up the Good Work ONO creators.. dont let Chumps get ya down.. in fact, Refund their money, they need it more than you... Cry babies..
NOW - Back to my Hamburger and Chilli Cheese Fries! long live the ONO TEAM!
---- and wait.. did you say APP???
:-)
Alfonso Vitela on November 15
so @Bandar thinks that by posting the same thing over and over again he/she/it will get their money THAT much faster..
NOOBS!
hahah
Alfonso Vitela on November 15
Kickstarter = Delays
we know this... people cant play with the big boys then they need not play at all! waiting patiently! Keep up the Good Work ONO creators.. dont let Chumps get ya down.. in fact, Refund their money, they need it more than you... Cry babies..
NOW - Back to my Hamburger and Chilli Cheese Fries! long live the ONO TEAM!
---- and wait.. did you say APP???
:-)
Bandar Alshihri on November 15
Simply!!!
I'm not interested anymore !!!
Refund me the amount
Otherwise you just STOLE people's TIME & MONEY
alexandre bretagne on November 15
compared to kickstarter standards , 3 months delay is pretty much nothing. keep it up guys .
biosnap on November 15
excellent, I understand these projects always have delays, I rather wait for you to take your time to test the units and make the quality control ... please could you update us in the future when you start to ship them? :) Tnx
ned death on November 15
Thanks for the update, i can understand delays when i know whats going on.
Need to echo the comments on others about the 3d object uploads is there a way of making them private so they are not available to any one else. if not then this needs to be added.
Zhiyu Ren on November 15
@Tiffany Veronica Smith, You should be able to change your mailing address through bakerkit yourself...
Zhiyu Ren on November 15
@Gaspard van ko, How did you sign up? I didn't see any links yet...
Andrew on November 15
@Viral
what are you doing here?
Gaspard van Ko on November 15
Hey,
Just tried signing up on the web app, and it sent my password in clear-text in the confirmation email. Could you remove that? In general passwords should always appear in a hidden form when displayed on screen, and sending passwords over SMTP is not safe.
Thanks!
Tiffany Veronica Smith on November 15
Product was promised in September. I'm not upset that it's running late, but it's been a long time and I've since changed my mailing address. I've written two emails. Months apart. No response. Please, have some respect for your backers.
Viral Videos on November 15
always someone like alexandre and there amazon story , lol , there complaining because they did what every shady kickstarter does and state a fast delivery around the corner date, when in reality its going to take till end of next year , look at the pictures and amount of pledges they have to fill , still no video, still no proof of it actually working, this is going to take years
Alexandre Mc Grath on November 15
Sick of waiting............. buy your stuff here www.amazon.com and quit kickstarter forever... I am sick of big babies who don't understand what kickstarter is. GTFO!
Andrew on November 15
@Lee Jackie
what kind of response are expecting to get from ONO? they post the updates from time to time, when they have something really new to say, but they can't just live here replying to every single message. if you look at Comments section you find that there HEAPS of... hmmm... BS and crap from people like Viral Video or people who crying and demanding updates or refunds.
Lee Jackie on November 15
@Andrew,
I have the problem as other backer has, Delay is the normal but the problem is is no response, which seen like they are like some other target for the public not the backer.
Erick Jakson on November 15
Can we get refunds if we are sick of waiting?
Andrew on November 15
@Bandar Alshihri
man, kickstarter is not a store where you can walk in and get something immediately so delays here are common problem for many projects
Bandar Alshihri on November 15
I need my money back please!
You promised me on September that I will receive the product in October and I got nothing. It seems to me that it will take another 2 or 3 months !!!
I'm not interested anymore guys
Please refund me as soon as possible!
Otherwise you just STOLE people's TIME & MONEY