I am experiencing an abnormal delay with my withdrawal so I want to reach out to the community to hear if anyone else is having a similar experience so that I know whether to start worrying or not :)

On 16 October 2016 I requested a withdrawal from CEX.io via bank transfer of $37,383.93.

On 18 October 2016 I received a message from Akhil G at support asking that I open an account with Crypto Capital which is registered in Panama and which doesn't publicly disclose with whom they are affiliated or who their directors are:

Dear [redacted] ,

I have been informed by our finance department regarding your recent withdrawal request. We kindly request you to register with Crypto Capital (https://cryptocapital.co) and get your account verified in order to experience smooth withdrawals. This resolution was suggested by the finance department considering the recent request which may not be completed using the traditional wire transfer in nearest time. If you have any questions we would be glad to assist you.

Best Regards

Akhil

Support team

This immediately made me nervous since it raises the question of whether CEX.io has the liquidity to process withdrawals.

During the course of the next month I have followed up numerous times with CEX.io as well as with my bank. CEX.io insists that the transaction has been completed on their side but my bank has no record of the transaction.

Has anybody had a similar experience?

I have never waited this long (more than a month) for a wire transfer. And the message suggesting I use Crypto Capital is suspicious. Could it be that there is some sort of a problem holding up the withdrawal and that it will eventually be returned to CEX.io? Or should I become worried?

What are your experiences?