Shipping and Web App
So far, we’ve assembled and run thorough quality checks on the first completed production 3D printer batches. With all those printers under testing and certification, we are almost ready to fire up mass production of 1200 printers a day!
We are encountering delays with the certifying documentation necessary for international shipping of 8 different resin formulas to 106 countries and 54 different languages (a total of 408 different labels). With the ONO resin family being (proudly!) a brand new chemical formula, we have to adapt the paperwork to be fully compliant with all the different local laws. Shipping to all these countries definitely has its challenges, but we are we are resolving these issues so that we can get ONO to you by early January.
You, our backers, are the foundation of our success, and we want you to be the foundation of the ONO community as well. While the paperwork is delaying shipping, the rest of the development, including the app, is on schedule. The ONO Web App will become available to all of you starting on November 25. You will have exclusive access to it before everyone else, when you sign up for an ONO account with your Kickstarter email!
Tutorials will help you navigate the App and start uploading your own models. Every time you upload your files to the App, you’ll be contributing to growing the ONO library and laying a strong foundation for an expanding community.
In addition, every week we will select and print the most interesting and unique models and feature them on our social media platforms. More details will follow in the next update.
We can’t wait to see what you have planned for your ONOs!
Thanks for all your support and patience.
the ONO Creators
Bandar Alshihri less than a minute ago
@Paul Unger and others
With all respect, if you do care that much m, then pay me back the same amount I paid and get my pledge. How is that sounds!
I have emailed them back in September and they laid to me by saying: "we already started shipping" has anyone of you received it?! Absolutely bullshit!!!
Now saying On January???
Andre Mac Gonz about 7 hours ago
Hello, another anxious backer here...
I am understanding about Kickstarter project delays but what is this public library deal?
+1 for this to be optional and not default.
The creator of the designs NEEDS to hold the rights to his design,, otherwise, like what another posted stated, expect legal problems.
That sounds like a sneaky way of legally robbing everyone of their intellectual property.
Please fix this.
Meanwhile we will be patiently waiting, thank you.
Paul Unger about 14 hours ago
@Bandar Alshihri - Please stop spamming the comments. Be respectful to the other backers.
Bandar Alshihri about 15 hours ago
Simply!!!
I'm not interested anymore !!!
Refund me the amount
Otherwise you just STOLE people's TIME & MONEY
Bandar Alshihri about 15 hours ago
Original shipping date to your backers for THE OLO 3D PRINTER was Septemeber 2016. It's mid-November. Nice to get an update on software that is useless without the printer--Can we get an update on the printer and when we might expect shipping?
Zhiyu Ren about 23 hours ago
DO NOT REFUND THEIR MONEY as this will require much more paperwork than you currently doing, delays the delivery further, and we can't wait!
Alfonso Vitela 1 day ago
Kickstarter = Delays
we know this... people cant play with the big boys then they need not play at all! waiting patiently! Keep up the Good Work ONO creators.. dont let Chumps get ya down.. in fact, Refund their money, they need it more than you... Cry babies..
NOW - Back to my Hamburger and Chilli Cheese Fries! long live the ONO TEAM!
---- and wait.. did you say APP???
:-)
Alfonso Vitela 1 day ago
lol - see what i did there.
Alfonso Vitela 1 day ago
Kickstarter = Delays
we know this... people cant play with the big boys then they need not play at all! waiting patiently! Keep up the Good Work ONO creators.. dont let Chumps get ya down.. in fact, Refund their money, they need it more than you... Cry babies..
NOW - Back to my Hamburger and Chilli Cheese Fries! long live the ONO TEAM!
---- and wait.. did you say APP???
:-)
Alfonso Vitela 1 day ago
Kickstarter = Delays
we know this... people cant play with the big boys then they need not play at all! waiting patiently! Keep up the Good Work ONO creators.. dont let Chumps get ya down.. in fact, Refund their money, they need it more than you... Cry babies..
NOW - Back to my Hamburger and Chilli Cheese Fries! long live the ONO TEAM!
---- and wait.. did you say APP???
:-)
Alfonso Vitela 1 day ago
so @Bandar thinks that by posting the same thing over and over again he/she/it will get their money THAT much faster..
NOOBS!
hahah
Alfonso Vitela 1 day ago
Kickstarter = Delays
we know this... people cant play with the big boys then they need not play at all! waiting patiently! Keep up the Good Work ONO creators.. dont let Chumps get ya down.. in fact, Refund their money, they need it more than you... Cry babies..
NOW - Back to my Hamburger and Chilli Cheese Fries! long live the ONO TEAM!
---- and wait.. did you say APP???
:-)
Bandar Alshihri 1 day ago
Simply!!!
I'm not interested anymore !!!
Refund me the amount
Otherwise you just STOLE people's TIME & MONEY
alexandre bretagne 1 day ago
compared to kickstarter standards , 3 months delay is pretty much nothing. keep it up guys .
biosnap 1 day ago
excellent, I understand these projects always have delays, I rather wait for you to take your time to test the units and make the quality control ... please could you update us in the future when you start to ship them? :) Tnx
ned death 1 day ago
Thanks for the update, i can understand delays when i know whats going on.
Need to echo the comments on others about the 3d object uploads is there a way of making them private so they are not available to any one else. if not then this needs to be added.
Zhiyu Ren 1 day ago
@Tiffany Veronica Smith, You should be able to change your mailing address through bakerkit yourself...
Zhiyu Ren 1 day ago
@Gaspard van ko, How did you sign up? I didn't see any links yet...
Andrew 1 day ago
@Viral
what are you doing here?
Gaspard van Ko 1 day ago
Hey,
Just tried signing up on the web app, and it sent my password in clear-text in the confirmation email. Could you remove that? In general passwords should always appear in a hidden form when displayed on screen, and sending passwords over SMTP is not safe.
Thanks!
Tiffany Veronica Smith 1 day ago
Product was promised in September. I'm not upset that it's running late, but it's been a long time and I've since changed my mailing address. I've written two emails. Months apart. No response. Please, have some respect for your backers.
Viral Videos 1 day ago
always someone like alexandre and there amazon story , lol , there complaining because they did what every shady kickstarter does and state a fast delivery around the corner date, when in reality its going to take till end of next year , look at the pictures and amount of pledges they have to fill , still no video, still no proof of it actually working, this is going to take years
Alexandre Mc Grath 1 day ago
Sick of waiting............. buy your stuff here www.amazon.com and quit kickstarter forever... I am sick of big babies who don't understand what kickstarter is. GTFO!
Andrew 1 day ago
@Lee Jackie
what kind of response are expecting to get from ONO? they post the updates from time to time, when they have something really new to say, but they can't just live here replying to every single message. if you look at Comments section you find that there HEAPS of... hmmm... BS and crap from people like Viral Video or people who crying and demanding updates or refunds.
Lee Jackie 1 day ago
@Andrew,
I have the problem as other backer has, Delay is the normal but the problem is is no response, which seen like they are like some other target for the public not the backer.
Erick Jakson 1 day ago
Can we get refunds if we are sick of waiting?
Andrew 1 day ago
@Bandar Alshihri
man, kickstarter is not a store where you can walk in and get something immediately so delays here are common problem for many projects
Bandar Alshihri 1 day ago
I need my money back please!
You promised me on September that I will receive the product in October and I got nothing. It seems to me that it will take another 2 or 3 months !!!
I'm not interested anymore guys
Please refund me as soon as possible!
Otherwise you just STOLE people's TIME & MONEY
paul morelli 1 day ago
There MUST be a private option. I prefer what I create to be unique for the people I create for.
I didnt realize these guys were based in Italy.. I thought they were head quartered in San Fransisco, including production. If this were the case, they should be able to ship US deliveries.
As far as delays.. I know from running an engineering department with several active projects running concurrently, shit happens.. You try to under promise and over deliver, but delivering an incomplete rushed product wastes everyone time and effort. Good Luck Guys!
Emilio Rubio 1 day ago
maybe they can come back and clarify the whole library thing, i hope it´s just an option...
John Arbon 1 day ago
@Thomas Charron, that is true. But, then it must be proven to be such.
Thomas Charron 1 day ago
@John Arbon unless of course, it's a fraud.
ArdRhi 1 day ago
I understand the delays. Having estimated projects before, I know that estimates ARE in fact just estimates. They aren't hard-and-fast promises of absolute dates, and if someone thinks they are, they haven't been paying attention.
This "general library" thing is problematic. I'm sure that the vast majority of your backers backed this product so they could print their own designs. You didn't bill this as a shared IP library product from the beginning, you billed this as a PERSONAL 3d printer. Personal implies private.
I don't mind if you put a checkbox in the app so I can choose to donate a design to the general library, but that should be MY choice, and the DEFAULT should be set to private. I should have to explicitly select "donate" for any and all projects. If you don't do this, and put someone's company designs in your general library, EXPECT LAWSUITS. According to the Berne Convention on copyright, placing a design in tangible form automatically confers a copyright to the creator for that design. You can't just take that because you offered a service to process the printing. That's like Kinko's deciding they own a novel you photocopied using their copiers.
You must -- not SHOULD -- set up your app so the default setting preserves a user's intellectual property and respects their copyright. If they WISH to explicitly transfer that copyright to a general library of designs, that's part of copyright. They have the right to assign it to others or to put it in the public domain. But you can't ASSUME it to be the case because they used your device or your service.
John Arbon 1 day ago
Nicholas, I'm sure you could run a perfect, challenge free campaign. I'd back it. ;) And I completely agree with under promise and over deliver. However, not everyone is as experienced in business, and it's a risk we all take when backing a project.
For the rest of the complainers, here is a paragraph that shows up on the pledge screen,
"Kickstarter is not a store. People aren't buying things that already exist — they're helping to create new things. Creating things isn't always easy. Some projects will go wonderfully, and others will run into obstacles. Be prepared for a little bit of each."
Here's another paragraph from this page (https://www.kickstarter.com/trust…):
"Some projects won't go as planned. Even with a creator's best efforts, a project may not work out the way everyone hopes. Kickstarter creators have a remarkable track record, but nothing's guaranteed. Keep this in mind when you back a project."
"Nothing's guaranteed"
Money gets spent in the process of bringing the project to market. This means that if it fails, there may be no money to refund. Like any investor, there is a risk, and unless there is an explicit promise for a refund, I don't believe that anyone (including myself) is ENTITLED to one if the project fails.
David Hunter 1 day ago
Like others I would also like to keep my designs private. I am a Character Modeller and want to retain my own designs.
Helene Campbell 1 day ago
Thanks for the update guys. Shame about the delay. Could you guys please clarify your work around to keep proprietary design files out of the general library and under secure long term segregation. I am sure you took into account that there are those of us working under NDAs, have IP issues, or are designers and can't share certain files with the world. Personally I am a designer of jewellery and my designs are my IP and my income, just like the smarts in the OLO and the App are yours.
A response to all on this would be appreciated.
Connie Mayse 1 day ago
Disappointed that it won't be here for Christmas (had hoped for summer, then September, then October...) but am excited to be in on this project. For the doubters--yes, it can absolutely require that many labels, and even for those countries with English, labeling requirements vary (and then there is Canada). Please keep it moving!
Nicholas 1 day ago
John Arbon; don't be patronising as people have every right to 'whine' after giving this project their own hard-earned cash. I know exactly how crowd-funding works and suspect most people who sign-up to these sites do too. I have seen all this happen before; constant flashy updates about the product but then when it eventually arrived around one year late, it was useless rubbish.
If a product is only at concept stage, they should add six months to the completion date. As I said in my comment below, UNDER promise and OVER deliver. It's a basic rule of business. Also, the delay is because of paperwork, something that could have been dealt with a long time ago.
Sven Schellack 1 day ago
Why don't backers read the company's background/biography??? It is clearly stated that this is basically italian NOT US!!! Why would they ship to the US first then? And why do you plan with a project as a present? There can always be delays! The schedule early next year is perfectly acceptable. But the privacy option for the models is an absolute MUST!
Agnes C. 1 day ago
Thanks for the update and the photos. I am happy with January, or even with a later date. I know about new product development and understand that it needs time, sometimes more than expected. Looking forward to receive my printer.
John Arbon 1 day ago
Guys, thanks for the update. It's looking good. Please take all the criticism with a grain of salt. I believe that most people who get irritated with delays believe that KS is a marketplace for a FINISHED product. Granted, some campaigns ARE just that, but MOST are a request for investment money to bring a concept to market. And often there are some surprising discoveries along the way (such as SDS's that meet each country's requirements in their native language).
That being said, I've backed a few campaigns that ended up being vaporware, but that is the risk that I chose to take, and I don't invest (yes, folks, this is an investment) money that I can not afford to lose.
So, all you whiners, get a grip. It's possible that this is vaporware, but I doubt it. Even though they have encountered unforeseen challenges, they are still posting updates and by all appearances, are making progress, albeit later than expected.
I'd be willing to bet that on their NEXT crowdfunding campaign they will have better information, better expectations, better timelines, and a better understanding of the process.
Now, having said that, OLO dudes, don't let scope creep kill the project.
I'm looking forward to that package at my door. :)
Bandar Alshihri 1 day ago
I need my money back please!
You promised me on September that I will receive the product in October and I got nothing. It seems to me that it will take another 2 or 3 months !!!
I'm not interested anymore guys
Please refund me as soon as possible!
Otherwise you just STOLE people's TIME & MONEY
Daniele Tedeschi 1 day ago
è possibile stampare i propri modelli senza che questi vengano condivisi con la community?
Trina Siegfried 1 day ago
I was hoping to have this for my husband's birthday this month, fail! Christmas? I'm curious why U.S. Backers can't get the product if the hold up is over international shipping docs.
Kind regards,
Trina
Brendan Moylan
Superbacker
1 day ago
I also support the need for a private option for the App. I've put 3D models from other kickstarters and I don't think they would want me putting them on a shared platform.
Thomas Charron 1 day ago
For the people asking about Christmas, no, they screwed you on that:
" but we are we are resolving these issues so that we can get ONO to you by early January. "
For the record, as an engineer working on Medical Devices, I can, without a doubt, say this is absolute bullshit. You don't certify label every combination of every language, so the math they are insinuating is absolute bullshit. I am now firmly of the believe that this product is a hoax. Please publish the SDS for the product immediately. If you have no intent on providing an SDS, Otherwise, we're going to just recommend to backers of this product that they contact OSHA, and you can go ahead and explain to them how your handling 'Brand new never before created' things. (Which we also believe is bullshit, but sure, whatever).
Netron 1 day ago
Thank you for the update! It did leave me concerned though. Most of our printing should never be part of a public model library due to a long list of reasons like NDAs, proprietary designs, client owned IP, or just for privacy reasons. This is a sure way of ensuring the product will just be an expensive paperweight for studios like ours. So I take it for granted that sharing to your library is an option that requires deliberate action, not a requirement, or even a default setting.
Please clarify :-)
William Turner 1 day ago
Looks fantastic, the further along the better the build quality appears. I am glad that improvements have been performed along the way to certification and shipping. Working at international non-profits over the years has exposed me to the difficulty in shipping materials that have already completed the certification processes. All the materials safety data sheets for things even like scotch brand tape! Products already certified. I also understand the reasoning behind trying to complete as many of the certifications for different countries as possible. As this is a product that will be sold long after the kickstarter, you don't want to the negative press of shipping to just one or two locations and irritating markets that feel left out. Many will be impatient though and demand that theirs be shipped first. I cannot count the number of products over the years that were promised by the big 5 companies that had significant delays. Better to get it right out of the gate than to ship something less than spot on.
SlimJim 1 day ago
Nice update and thanks for sharing some production pics. I'm of course disappointed about the delay but it doesn't seem so bad.
Justin Holmes 1 day ago
I thought they were shipping in November or December? Can't you ship to US addresses now? I was planning on giving one of mine to my boss for Christmas. Otherwise, looks good