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» Sat May 17, 2014 8:20 am

I tried to do the fix that was given, and it did nothing. But I use Firefox browser, so maybe I didn't accomplish what you suggested for Internet Explorer. Can anyone give me any other ideas to fix this? Thanks!

» Sat May 17, 2014 8:16 am

It was working properly on Firefox before. Sony doea good hardware but software wise they are dumb.
Considering that Facebook is the most common website to post your pics, this ******ty software makes no sense now.

» Sat May 17, 2014 7:05 am

This didn't work.

» Sat May 17, 2014 7:01 am

hi all use the tab key to move around behind the gray screen then hit space bar when you get to the ok button

» Sat May 17, 2014 7:46 am

robbieguk's solution worked

» Sat May 17, 2014 8:13 am

robbieguk's solution didn't work for me. When I hit the tab key, it just moves the background display up, but I still can't hit the okay button.

» Sat May 17, 2014 7:45 am

I HATE SONY.

SPENT $2000 IN CAMERA AND LESES AND DONT HAVE A PROPER SOFTWARE TO MANIPULATE MY PICS.

NEVER AGAIN.

» Sat May 17, 2014 7:46 am

If you select the pop up, then hold the control (CTRL) key you can scroll with your mouse to make the image smaller/larger and then click ok.

I use firefox, but the problem is in the play memories browser, not the browser you normally use.

» Sat May 17, 2014 7:24 am

Should have said use the scroll button on your mouse (This makes it zoom in/out if you hold the CTRL key while doing so)

» Sat May 17, 2014 7:30 am

To ciar1969: Thank you SO MUCH! Your fix worked for me!

» Sat May 17, 2014 7:39 am

robbieguk's solution worked thanks.