i received my order today for a padded jacket with initials (present for my dad), and they forgot to do the initials - which was an additional 5 quid. it's a fucking expensive jacket (110 quid), and the initials are rather important so i called them up and they said i have to fill out a return form and arrange to return it.. i had a bit of a go at them because this isn't like im returning a wrong size or something - they fucked up the order. why should i go through additional hassle? they should be the ones to rectify the situation. or am i wrong here? worst part is all of this will probably take 7+ days by which the birthday will pass