The need for Social Security staff services has increased as baby boomers begin to retire. Instead, these services have been cut back since 2011. And in late July, as the American Federation of Government Employees noted, “the House Appropriations Committee cut President Obama’s proposed budget for the Social Security Administration (SSA) by $1.2 billion. If they get their way, SSA will be forced to operate on $263 million less than it does now — even though it’s already struggling to meet public demand.”

These congressional cuts would even force workers to take a two-week furlough. Crippling Social Security’s ability to function just when it’s needed most is the epitome of what Republican public policy has become. It’s part of a familiar right-wing strategy to degrade the quality of government services, then use that degradation to argue for privatization.

Not only does Social Security lift tens of millions of retirees out of poverty, but in 2014 3.2 million American kids directly received Social Security benefits, mostly in the form of survivor benefits. Another 10 million disabled workers were covered as well. But it’s not just these many millions of people who benefit: Retirement security for grandparents means more money for parents to invest in their children’s future. Security for orphans and disabled workers have similar spillover benefits as well. So attacks on Social Security really are a threat to Americans of all ages, now as well as in the future.

Those attacks are already well under way, thanks to the austerity measures imposed since the Tea Party first arrived in Washington with the GOP congressional wave of 2010. (The money comes directly from workers — not from the overall Federal budget — but Congress controls the spending.) During the current budget cycle, the attacks are getting worse, even as baby boomer retirements continue to swell the rolls. This erodes confidence in the system, thereby weakening it for even further attacks, privatization and dismantlement — the true conservative dream.

In a June report for the Center on Budget and Policy Priorities, Kathleen Romig wrote, “The Social Security Administration’s (SSA) core operating budget has shrunk by 10 percent since 2010 after adjusting for inflation, even as the demands on SSA have reached all-time highs …. Budget cutting — due mostly to the 2011 Budget Control Act’s (BCA) tight appropriations caps, as further reduced by sequestration — has lowered SSA’s operating budget from an already low 0.9 percent of overall Social Security spending [far less than any private system] to just 0.7 percent, forcing the agency to do more with significantly less,” a situation summarized in the following figure:

“The cuts have hampered SSA’s ability to perform its essential services,” Romig wrote, “such as determining eligibility in a timely manner for retirement, survivor and disability benefits, paying benefits accurately and on time, responding to questions from the public, and updating benefits promptly when circumstances change.”

Among the impacts already felt, Romig listed:

• A hiring freeze in 2011, leading to “a deterioration in SSA phone service that the agency has only partially reversed,” with average hold times of over 15 minutes on SSA’s 800 number, and nearly 10 percent of callers getting busy signals.
• Cuts to SSA field offices, “where people can apply for benefits, replace lost Social Security cards or report name changes.” Since 2010, 64 field offices and 533 mobile offices have been closed, with hours reduced at the remaining offices. “Before the budget cuts, more than 90 percent of applicants could schedule an appointment within three weeks; by 2015, fewer than half could.”
• Disability Insurance applications and rejections rose dramatically during the Great Recession, but SSA lacked the resources to cope with with appeals. Between 2011 and 2016, the average wait for a hearing rose from 360 to 540 days, with more than 1 million applicants waiting, “an all-time high.”
• Understaffing has delayed critical behind-the-scenes work needed to pay benefits accurately and on time (awarding widows’ benefits, adjusting benefits for early retirees and disabled workers with earnings, etc.). Wait times now average four months for these tasks.