We're moving forward
Hey Backers,
I’m happy to announce that we successfully shipped all 10,400 Coolest Coolers as promised to those Backers who opted for the $97 option… just in time for the 4th of July weekend!
We are so grateful to each and every one of you who believed in us and were able to help fund the balance of the cost to get your Coolest made and shipped this month.
As you saw from our earlier updates, we launched this $97 option as a way to help speed up the delivery, cover the actual cost of the Coolest, and provide a guaranteed ship-by date for Backers who were interested in participating.
There was a lot of speculation on why we needed more money to ship every Coolest Reward. In previous updates, we explained why.
For those who haven’t kept up with the updates, the bottom line is this:
WE MADE ONE HELL OF A COOLER
The Coolest cost way more to make and ship than we asked people to pledge. So we had a choice after the campaign: cut corners and make a crappy product just to ship “something,” or stick to our vision and make what we said we would.
The good news is that those with their Coolest are agreeing that all the effort was worth it. The Coolest is extremely high-quality construction, which means the hinges won’t ever fall off, it will keep ice cold for 4-5 days, and you and three buddies (with good balance) could stand on top of it all day long.
We succeeded in making the blender crush ice like a beast. The speaker is loud and sounds awesome. And all the other features—from the big-ass wheels, stainless hardware, ninja-sharp knife, and everything else you loved about this idea when we launched almost two years ago—were made with a commitment to quality above all else.
The Coolest Cooler has been delivered to tens of thousands of people, and it is awesome.
But don’t just take this update as proof, just ask those who are lucky enough to have theirs already and read the real reviews below.
Yes, the Coolest Cooler you loved from the video exists and we’re still working every day to get everyone theirs as soon as we can, following the plan we told you about in our previous update.
Yes, it’s taken too long and for that I’m very sorry. But that’s a risk of the invention process. For us, it simply cost more to make and ship than we forecast and set our pledge amounts to.
Months after the campaign closed and we finalized engineering designs, it eventually became clear the final cost was way way more than backers had pledged. Should we have written off all that work and gone back to the drawing board to cut corners, and shipped something cheap that would ‘maximize profits’ but ultimately disappoint everyone by not being "The Coolest”?
Some people still don't understand or agree with the decisions we’ve made.
But ultimately, would you rather wait for the Coolest Cooler you imagined and we promised, or have some cheap crappy substitute ship on time?
We chose quality, even though that has meant a longer and tougher road forward for all.
A late product is only late until it ships; but a crappy product is crappy until the end of time. We’re committed to making what you supported, not some cheaper knockoff. And we did.
I’m very sorry not everyone has their Coolest Coolers by now, but we’re trying our hardest of to speed up the process.
If you are still waiting on your Coolest, I’m happy to say that from the sales last month we’ll be able to ship 500 Coolest Rewards to backers in the month of July. This is just the beginning for us, and we hope to more than double that number next month with your support. Please stay tuned for a personal email from us later today outlining details of the Three Paths Forward to get you your Reward, so you can decide which one fits you best.
If you’re among the tens of thousands of backers who received your Coolest, keep an eye out this Thursday for an email outlining what you can do to help your fellow backers get theirs faster.
Thanks again for all of those who participated in the Option $97 program. I’m happy we could get your Coolest to you in time for some 4th of July fun. Thank you again for your faith in us and enjoy your Coolest this summer!
When you open the box and take your Coolest outside with your family and friends, please share your fun with all of us at #LifesBetterOutside. Your joy is a big part of what keeps us all going as we work our butts off to get every last Backer their Coolest.
Talk soon,
-Ryan
http://www.cnet.com/products/coolest-cooler/
http://www.tailgatingideas.com/the-coolest/
https://www.yahoo.com/tech/how-to-survive-in-the-wild-with-just-a-127025745729.html
http://www.saltstrong.com/articles/the-coolest-cooler-review/
http://seattlemag.com/article/everything-you-need-tailgate-style
todd cooper on August 12
I'm backer #21632 and still haven't received my cooler yet! When can I expect to receive it? Is there a website that I can track the shipment?
Regards
Gena Smith Wienserski on August 9
I've heard of a $50 promo code being used but all I've seen is a $25 refer a friend code?
Stu on August 2
Paid the $97 extra the 2nd time and just received it tonight in AZ. The finished product looks great.
James Hanson on August 2
Paid the $97 on the second time around. I did receive the email that it shipped on July 29th and it arrived today( northern CA) August 2nd. Looks great, My 2nd battery is due to arrive at the end of the month. Got the battery on charge now and my two bluetooth speakers charging as well.
ANYONE ANTICIPATING YOUR ARRIVAL I RECOMMENED YOU GO TO UPS WEBSITE AND SIGNUP FOR "UPS MY CHOICE". Its free and you can get notifications directly from them regarding anything they have in their system that is coming to you. I rerouted my shipping to be picked up at a UPS store so it wasn't sitting on my porch waiting for me.
Phillip Twyford on August 2
I paid the extra $97 to have my cooler shipped by the 29th. I have gotten my shipping number but nothing is going on with it. I should have a 1-2 day ship from mesquite tx and i would like to know why it still has not shipped. I was under the impression that my product was guaranteed to SHIP by the 29th not just have the lable printed. I have stuck up for yall through this whole process but i am beginning to feel cheated now. I thought i was now a paying customer and had consumers rights just like your customers who pay on amazon? Please let me know what is going on with my cooler!
Jason Glenn on August 2
Paid for the 2nd round of expedited shipping, said I would get it by July 29th. I got a UPS notification on 7/29, but when I try to track the package, it still just says that the shipping label was created.....that doesn't count as shipping it on 7/29.
Mary pearson on July 31
The charge does not charge the battery or the battery does not like the charger. No lights on battery and only the power light on the charger when it's plugged in but the charging light will not come on. I have never even tried the battery and charger till the day before I left!!!
Roger Henderson on July 30
Paid the extra $97 and got no cooler, no shipping information, or details other than my receipt back in June.
Jenny Diaz on July 30
Still waiting........ feeling duped.
kathy mcshane on July 30
Hey Ryan, well you said July 29th, and you came thru (YEAH!!!!!) I received my Coolest Cooler today around 3:15pm in the Va. area. I almost missed the UPS guy, I was leaving my driveway and noticed a UPS truck coming down the road (and lo and behold) he was heading toward MY HOUSE !!! I jumped out my car and saw him go to the back of his truck , he came out carrying a big box. I had the biggest smile on my face , the UPS man said (You look like you won the LOTTO...lol ) I said (You have no idea :) ) I signed for it, and he put it in my foyer. I haven't opened it yet because, it was a gift for my son's birthday 2yrs ago (hahaha) at that time, I printed him out a picture and said here's your present :) you'll get it when I get it. I called him, and he's coming over after work tonight !! I didn't tell him what I have for him, so he'll be very surprised. I'll let you know how it turns out, Thank you , thank you , for delivering when you said you would !!!!!! I'm SO EXCITED to see his face, when he gets here !!! Lots of tailgating parties coming up. :) :) :)
Jenny Diaz on July 29
I'm still waiting and losing patience by the minute... :(
Tom Comings on July 28
Mine came today on the 28th to the Chicago area. No tracking number ahead of time though. Packaging was well done. Happy to have it finally. Looks to be built well. Popped in a battery and it had a charge. Will have to try it all out this weekend.
Delbert Smith on July 28
I paid to receive by 29th July .You have one day then shut hits the fan.
Sandra on July 28
I caved & paid the extortion money in hopes of finally getting the cooler. I don't have money to through down a black hole. My odds would have been better if I played the LOTO. This experience has become a joke among my family members & if they knew I gave another $97 to Ryan I'd never hear the end of it. You win Ryan.....I am one of those suckers born every minute.
Andy Barber on July 28
Any update on the expedited shipping this month?
Eileen Hanlon on July 27
Paid for delivery by 29th - just got my UPS tracking link!!! Here's hoping to see my coolest soon:)
Glenn MacGraw on July 27
I paid for the delivery by 7/31 and no word. Any update would be appreciated!
Sarah Bernard on July 25
Paid the extra $97 in hopes to get mine by the 29th of this month (or the 15th of next). No word. Any updates? I'm sure you are inundated with questions. Hoping I got in early enough to be on the 29th so I have it for my 2 week camping trip.
Andy on July 24
Mr. Krepper,
Paid my fees, including extra for international shipping way back.
Where's my cooler? (orange).
Where's my extra battery?
Where's my extra speaker?
Delighted for those that have got theirs, but over the waiting, the bullshit, and the 'pay extra'.
Get a move on mate, it's beyond sad.
LORI HENDRICKS-OSBORNE on July 20
Ryan,
Thank you and your team for responding so quickly to the issue with the cracked drain cover and getting us a replacement.
For those of you that have the same issue, send an email to service@coolest.com and make sure you put "DRAIN PLUG REPAIR" in the subject line. They'll get back to you QUICKLY and within days you'll have a replacement part with a specific tool that you use to replace the plug. Literally 30 second repair.
So to Farrah, thank you for your quick and sweet reply. We ABSOLUTELY LOVE OUR COOLER!!!! Thank you!!!
Joe J Penora on July 18
For those asking if anyone who paid the extra $97 for guaranteed July 4th shipping got theirs. I was backer 22,683 paid the $97 extra for two coolers, and I received them. Was waiting two years to get them crazy. Yes. Was it crazy having to pay extra. Sure.
When launching a startup thing happen, and we can argue they should have planned this a lot better. With the obvious now stated this is one hell of a cooler. I've used the blender and Bluetooth speaker and both work flawlessly.
It is built really solid, have not put ice in it yet so I can't say if I have a leaking issue like others. However this weekend I'll be filling it with ice and will let you know if I have a leak issue.
Aside from this, paying the extra $97 is still less then retail, so if you have the option to pay extra, just do it. It's a weight off my shoulders now that I have it.
I hope the rest of you get your coolers soon. So far, it's worth the money.
Bryan on July 18
When will we get an update for those who paid the 97$ this time? Shipping info? Or ETA? Something. I only did this to get this over with. done waiting.
Ricky WhoDat Burnett on July 17
Love! Love! Love my Coolest Cooler! And so do all my friends! We have named her Coolita! I am a member of a Community Club and Coolita is very busy every weekend by the pool! Well worth the wait! Thanks for designing and make the best cooler EVER!
Rick Perez on July 16
So happy to get my Cooler! Thanks Ryan nothing but happy thoughts!
Kari Burgold Fredrick on July 15
Jason Warner - I just filed my complaint. And plan to file EVERY SINGLE DAY until I receive my cooler. I'm not even going to live at this freaking address when the damn thing (or should I say IF0 arrives. Frustrated beyond belief and not thinking nice thoughts about Ryan right now.
Rick Perez on July 13
Received my Coolest it works great and looks great! Thank You Ryan!
Shawn Timmerman on July 13
Hey, received my coolest cooler!! Awesome! Waited over 2 years for this project to complete and get shipped.
I am so exited to have a cooler that leaks.... This is so unbelievable I just can't describe it. I would like to know how to get my coolest replaced with one that doesn't leak.
Thank you -
Thomas Egetoft on July 13
Hi
I chipped in on the $97 option. But have not received anything jet. Is it underway or have I misses something?
Can you please advise a way of Progress in this matter. brgds Thomas Egetoft
John J shimp on July 11
Trying to click on the "Buy Now" button to pay the $97 and THAT isn't even working. what gives? I'm a sucker willing to pay extra and can't even do that. Clearly, the $13MM++ that was raised didn't go to help e-commerce :-(
Jason Warner on July 11
We paid money to support a product, not build a business for Ryan. This company will never see profits as they will spend all money they get on hiring more of his friends and family. Unless you pay the ransom, don't ever expect your cooler. You can file a complaint below with the Oregon department of Justice.
https://justice.oregon.gov/consumercomplaints
Justin Meier on July 11
So today's the deadline to participate in the 2nd guarenteed shipping option. Except the link on the website is dead. Come on maaannnn
Garry on July 10
Hey Ryan, checking to see when the next update of shipping of the Margarita color? Can't wait to get mine. Would love to see it for the fall college football season.
Troy Volmering on July 9
I have recieved mine it is awesome i wish the speaker was a little louder though
Christian Acord on July 9
Kelli Carr, I was one of the extra money backers and yes I received my Coolest Cooler. I love it too! Haven't had the chance to fully test it out yet, but the speaker sounds amazing my family loves it.
Kelli Barker Carr on July 8
Interesting to see no new comments drive June 30th......did the July 4th extra money backers get their coolers OR NOT? This is becoming ridiculous Ryan, you're a crook! :'(
Kelli Barker Carr on July 8
Interesting to see no new comments drive June 30th......did the July 4th extra money backers get their coolers OR NOT? This is becoming ridiculous Ryan, you're a crook! :'(
Bas Elbers on July 8
Invested in 2014, paid extra in 2016.
Received no coolest cooler!
And no answers from the company to my questions!
Sybel Pici on July 8
Invested in 2014. Remained COOL in 2015. Paid extra in 2016. Reward: PRICELESS. You built one hell of a cooler. Congratulations to you and to me! My destination cooler is the hit of every party! Be sure to add a happy ending to he book I hope you write. What a journey! Been nice doing business with you, Ryan. Best of luck to you and the team as you reach fulfillment goals.
Donald Meuser on July 8
"EXTORTION", think about it!!!!!
I've said it before and I will say it again, Ryan, you need to do a "MAN" self examination.
You are not a person of your word and without that, you have nothing.
From what I am seeing, you are nothing but a "Flim Flam Man". To Extort more money the first time was one thing, but to come back for more money, you are really insulting the people's intelligence. You must be a "Snake oil" sales man reincarnated, and you are laughing all the way to the bank as you ripe people off.
Donald Meuser
Phyllis Durbin Combs on July 8
Not only will I not pay another dime,but I have talked several
People out of it. There Is No way I would ever refer a friend. Is lose that friend cause they will never see this cooler.
Douglas Menzia on July 7
Recently got my coolest, 4th of July and any party hereafter will have delicious blended drinks. I paid the 97 so I would cover my investment, it was worth it. This is a party sustainer everyone loved it though at its current price they weren't jumping in. I love it and can't wait to blend on.
David Becker on July 7
I crashed my neighbors 4th of July party and wheeled down my coolest. It is the best icebreaker ever. New friend made and I am now the margarita guy. Margaritas flowing and tunes blaring, I was pretty popular. I think I will be invited back.
jim cmahon on July 6
Early backer patiently awaiting my Coolest. The Kickstarter experience, and playing along at home with the trials and tribulations of building your business, has been interesting. No complaints here - I understand the process - and I'll be a vocal advocate if I get the cooler!
Laura Schwenk on July 6
Who can I talk to about getting a refund? I want all of my money back. I'm done waiting.
Shey Snapp on July 6
When will the rest of us get our cooler? I was one of the first backers and would like my cooler.
Luey Anderson on July 6
Ryan and Team, I am one of the many that still does not have my cooler. In the last email I recieved from you on June 28, 2016 it stated this: "If you are still waiting on your Coolest, I’m happy to say that from the sales last month we’ll be able to ship 500 Coolest Rewards to backers in the month of July. This is just the beginning for us, and we hope to more than double that number next month with your support. Please stay tuned for a personal email from us later today outlining details of the Three Paths Forward to get you your Reward, so you can decide which one fits you best."
I did not receive that email! And yes, I checked my junk mail, etcetera. What are these THREE PATHS please? I hope we can all get our coolers before another summer has long passed!!!
Scott milligan on July 5
Alice,
Your an idiot. You don't see how people would be upset? People like myself are negative cause of all the lies we have heard for 2+ years. Reflect on that for a second. Enjoy your cooler and blend away, while the other 10s of thousands don't.
Nicole Johnsrud on July 5
I am a positive person. Paid the expedited shipping so we would have it before the 4th after 2 years+ of waiting but still no cooler......frustrated
John Watkins on July 5
Paid My 97 dollars and still dont have my cooler?????????????????????????????????????????????????????????
Jason Miller on July 5
After using it all this weekend I have to say it not only looks cool, it works awesome! Everyone got a kick out of it when they saw it, and when the margaritas started flowing they thought it was the coolest thing ever!