Samsung Electronics Canada Inc. recalls Samsung Note7 smartphone
- Starting date:
- September 12, 2016
- Posting date:
- September 12, 2016
- Type of communication:
- Consumer Product Recall
- Subcategory:
- Electronics
- Source of recall:
- Health Canada
- Issue:
- Burn Hazard, Fire Hazard
- Audience:
- General Public
- Identification number:
- RA-60168
Affected products
Samsung Galaxy Note 7 Smartphone
Product description
This recall involves the Samsung Galaxy Note 7 smartphone. The phone comes in Black, blue or silver.
| Colour | Box SKU | UPC | Model Code | Description |
|---|---|---|---|---|
| Black | SM-N930WZKAXAC | 887276171883 | SMN930WK64 | Black, 64GB |
| Silver | SM-N930WZSAXAC | 887276177229 | SMN930WS64 | Silver, 64GB |
| Blue | SM-N930WZBAXAC | 887276177243 | SMn930WB64 | Blue, 64GB |
Hazard identified
The Samsung Note7 smartphone battery has the potential to overheat and burn, posing a potential fire hazard.
Health Canada and Samsung Canada have received one report of a phone battery overheating. No injuries have been reported.
Number sold
Approximately 21,953 of the recalled smartphones were sold in Canada.
Time period sold
The recalled smarphones were sold from August 19th 2016 to September 1st 2016.
Place of origin
Manufactured in China.
Companies
- Importer
-
Samsung Electronics Canada Inc.
Mississauga
Ontario
CANADA
- Manufacturer
-
Samsung Electronics Huizhou Co. Ltd.
CHINA
Images (select thumbnail to enlarge - opens in a new window)
What you should do
Consumers should immediately power down the recalled Samsung Note7 smartphone and register as soon as possible for the Canadian Product Exchange.
Consumers can register for a replacement product or contact Samsung Electronics Canada Inc. toll free at 1-800-517-3507 from Monday to Sunday 8:00 am to 8 pm (EST).
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
- Date modified: