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DiscussionGIGABYTE's shady contest giveaways, bait and switch prizes, not sending prizes to winners - they say they will 'look into it' but don't actually do anything (self.nvidia)

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Back in May, GIGABYTE ran a contest for XTREME Gaming Edition video cards

  • This was a global giveaway

  • The winners were suppose to be announced on June 5th

  • The winners announcement was finally made on June 15th via Facebook was/is region locked to select Asia countries. (Which I cannot access, along with other participants/winners because we aren't located in Asia) This was done deliberately so that the winners don't know they won anything and if somebody calls GIGABYTE out on it they'll say "oh but we announced the winners already, you just can't access it"

  • They never contacted the winners before, on or after June 15th

  • I was told I won that contest literally the 1 month after GIGABYTE gets negative PR regarding another shady contest, if I didn't say anything I wouldn't have even known I won nor would I even have been told that I won something...

  • It gets even worse, I contacted the other winner of the video card and he said that he doesn't even know the winners were announced nor has he been contacted telling him he has won, he even said that it was all a lie and they've made fun of us. Screenshot of convo

  • GIGABYTE decided to switch out the XTREME Gaming Edition prize with G1 Gaming Edition, when I told them that the contest was for XTREME Gaming Edition and not G1 Gaming they ignored me .. 16 days ago /u/gbt_van (GIGABYTE Community Manager) said "...Please be patient while I try and see what I can do." he still hasn't done anything, nor gave any updates and just continues to ignore messages and e-mails. even /u/gbt_brian ignores messages. Now watch how they will respond to this thread and say they are looking into it but wont do anything at all, they are complete bullshitters.

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[–]Mark1006i5-6600k|Undecided GPU|8GB DDR4 2133MHz|MSI Tomahawk Z170 87ポイント88ポイント  (4子コメント)

Gigabyte has enough on their plate ignoring RMAs.

[–]cth1ic_warrior 9ポイント10ポイント  (3子コメント)

I can't even get a response from them on a simple graphic card question.

[–]Modna 2ポイント3ポイント  (2子コメント)

They had my RMA for 2 weeks, didn't respond to a single email. Then sent it back and all they had done was update the bios (I alrady had the newest bios on the other bios switch setting).

Problem still persists. Never buying gigabyte again

[–]cth1ic_warrior 2ポイント3ポイント  (0子コメント)

Wow. That's awful.

[–]PM_ME_YOUR_PC_BUILDi5 4460 | R9 390 0ポイント1ポイント  (0子コメント)

I sent in my graphics card because one of the fans would rattle when it got to a certain speed, one whole month through the RMA process and it came back unfixed. Absolutely terrible support, avoiding Gigabyte with future purchases for this reason alone.

[–]MillaMonroeGTX Green and Fast 160ポイント161ポイント  (14子コメント)

This is still going on? Is Gigabyte mental, whether they like it or not it's painfully obvious this guy ain't going away quietly and people are taking notes of this. It isn't just the informed who read this subreddit and the headlines for this one have been with us for a while.

EVGA would've sent him two by now and offered to commit Seppuku to make it right. Come on Gigabyte, you are in the wrong here, sort it the hell out so I don't have to hear about it anymore. Time is not going to sort it, this guy has painted himself blue and is sharpening a broadsword, do the right thing! Now preferably.

[–]TheRealLHOswaldi5-4690k@4.6ghz 1.27v GTX 780ti@1.2Ghz 1.212v 62ポイント63ポイント  (2子コメント)

EVGA would've sent him two by now and offered to commit Seppuku to make it right.

Holy fuck thank you I needed a good laugh today

[–]biciklanto 9ポイント10ポイント  (1子コメント)

And that's why EVGA is going to get all of my business, for all of my hardware purchases, forever and ever.

I mean, that difference is even apparent to me in the behavior of /u/EVGA_Erin compared to /u/gbt_van and /u/gbt_brian on this sub. And all of them should be looking at this: I will never buy from Gigabyte unless they make a complete 180-degree turn, and try hard to compete at something that EVGA is extraordinary at, customer service.

[–]hrrrrsni5-6600k | GTX 970 1ポイント2ポイント  (0子コメント)

And that's why EVGA is going to get all of my business, for all of my hardware purchases, forever and ever.

Couldn't agree more. I wasn't aware of how awesome they were until I built my latest rig. EVGA were the only option.

[–]Warriorsfortune 17ポイント18ポイント  (0子コメント)

Yeah... I am always going to buy EVGA

[–]MebbwebbNVIDIA GTX 780ti I7-950 9ポイント10ポイント  (0子コメント)

EVGA would've sent him two by now and offered to commit Seppuku to make it right.

This is why all of my next gpu and possible motherboard purchases will always be from EVGA even if the price is more expensive. Great customer service in case of something that goes wrong is always worth the premium.

[–]AssCrackBanditHunter 2ポイント3ポイント  (0子コメント)

I usually buy msi. This has made.me confident in my decision to not go back to gigabyte even though I had a nice mobo from them.

All it takes is like 7 of us boycotting a single product from them to make them have a loss equivalent to a free 1080

[–]barpmip 1ポイント2ポイント  (0子コメント)

......and this is why my new build will be EVGA and I will never buy Gigabyte products. Business lost from me.

[–]penguinguy240Intel I7-3770k | MSI GAMING X 1070 (+125, +600) | XB270HUBPRZ 32ポイント33ポイント  (3子コメント)

Gigabyte loses a lot more customers when they read their awful customer service threads (failing to respond to RMA, not communicating, etc.). It's not difficult to provide good service to your companies. Heck, look at MSI and EVGA.

[–]rollingshermanAMD FX-8320 + EVGA 1060 SC 13ポイント14ポイント  (1子コメント)

I used to have a Gigabyte made AMD card. It started failing so RMAed it. I was without a card during the RMA, so I ordered an EVGA card. I got back a "repaired" one a month later. I tested it and sold it on eBay. a Few months later I hear from the guy that bought it that it just totally died. He wasnt mad just letting me know. Sorry guy, so much for the repair.

P.S. I was totally honest in the listing that it was a RMA card.

[–]kachunkachunkGTX Titan X Hybrid SLI 2ポイント3ポイント  (0子コメント)

Good on you for being up-front about such things.

[–]itsaride 23ポイント24ポイント  (1子コメント)

Again? Really?

[–]tielknight 12ポイント13ポイント  (2子コメント)

I would love to see how a joint Giveaway with Gigabyte & Asus would go given their history.

[–]RiffyDivine2 5ポイント6ポイント  (0子コメント)

Likely they would both be so bad at it that it would somehow work...or maybe they already did one and it was such a cluster fuck that they forgot to promote it.

[–]AwesomeMcradi5 4690, G1 Gaming GTX980TI, 16gb DDR3 -1ポイント0ポイント  (0子コメント)

Funnily enough I won a mouse and mousepad in a giveaway from Asus and received it about a month or 2 later.

[–]Dubb3d 13ポイント14ポイント  (0子コメント)

How is this still going on?

[–]killerbakeMSI 1070 Gaming X 7ポイント8ポイント  (7子コメント)

Is this deja vu. WTF Gigabyte and Asus has been suckin hard. MSI stay golden.

[–]scv103 5ポイント6ポイント  (4子コメント)

Legitimately have never had a positive experience with MSI ever. From motherboards to video cards every product I have ever had from them was complete trash. Just my anecdotal experiences tho. Obviously not everyone has had the same or they would be out of business.

[–]AlchemyFire 1ポイント2ポイント  (1子コメント)

Bought and MSI gaming laptop and it bricked after 2 months. Got nothing but the middle finger from MSI

[–]scv103 4ポイント5ポイント  (0子コメント)

2 non functional r9 270s out of the box, and an AMD motherboard that the box said was compatible with my FX CPU that melted and started to spark. Every time I contacted MSI they basically told me to kick rocks. Ended up dealing with microcenter directly after I recorded the convo and played it back for the manager. He was appalled.

[–]perkamFX 8320 | MSI GTX 1070 Gaming 2ポイント3ポイント  (1子コメント)

To be completely honest, I've never had to RMA an MSI product, so I've never dealt with their service.

I've just heard it's good.

[–]scv103 0ポイント1ポイント  (0子コメント)

I hope if you ever have to it's as good as you heard.

[–]DerJawsh6600k / GTX 1070 WIndforce 1ポイント2ポイント  (0子コメント)

MSi seems to have bad track records for QC though and there have been quite a few people with MSi cards here within the past month noting they can't even get above 2000MHz. I guess it's good that their customer service is decent but their QC perhaps is not.

EVGA isn't exactly the shining beacon of customer service either. I bought a GTX 660 from them right before the 7XX series released. Naturally I wanted to step up to the 760 for like $10 more. It took them nearly two months to contact me about the stepup (literally 3 days before my step-up availability expired) and by that point I just didn't care enough to do so.

That same 660 was replaced once as well and before I replaced it with my new 1070, it had started to cause some graphics card related blue screens on me.

OP is also exaggerating a bit about this as has been noted. Gigabyte Xtreme Gaming is the Facebook group and they never actually promised an Xtreme Gaming card. Just basically a secret card from Gigabyte Xtreme Gaming. If you wanted to use the other interpretation, Gigabyte could have sent him a 1070 Extreme Gaming instead of the 1080 G1 Gaming.

[–]McLaren4life 7ポイント8ポイント  (1子コメント)

You will probably get your card after I get my motherboard which I "won" few years back. So probably around never.

[–]Dragongard[🍰] 12ポイント13ポイント  (0子コメント)

So many gigabyte employees trying to shittalk the winner. I really don't think that anyone with sense would react like them.

[–]cawkmonglingwitch 24ポイント25ポイント  (0子コメント)

Not this again

[–]TeryCruise 7ポイント8ポイント  (0子コメント)

The 6th point seems misleading, as it seems the guy's English is implying something more like: "They're yanking us along, what a joke", not that they're holding meetings to laugh at you guys (Especially since he didn't provide any evidence of suggested shenanigans)

But still, agreed its shitty neither of you got what you should have

[–]thecore762 8ポイント9ポイント  (2子コメント)

Gigabyte employees driving GTR-s in cali and laughing... Sad company.

[–]Tclemens96 0ポイント1ポイント  (0子コメント)

Living in cali I find this entertaining

[–]stickgluepro -1ポイント0ポイント  (0子コメント)

And using said GTR to run over older version gtx cards

[–]smp4111 8ポイント9ポイント  (0子コメント)

I like free stuff.

[–]U6J5h58AjZ51k7LRm-5f 6ポイント7ポイント  (0子コメント)

Looks like I'm not buying any parts from these dicks. Good luck OP.

[–]1point5volts 1ポイント2ポイント  (0子コメント)

They make such good cards tho. My 1070 runs super cool even though my ambiet house temp is 82

[–]xAlias 1ポイント2ポイント  (0子コメント)

I am confused at this point. Has the OP not received any card so far? Or is it that he has received a different version of the 1080?

[–]MychaelH 2ポイント3ポイント  (0子コメント)

My first ever video card is from them... Wow looks like I'll never buy from them again because of this

[–]Scusl 2ポイント3ポイント  (0子コメント)

I don't know why they don't just give you the card and apologize? If they wanted to not give them away, why didn't they select fake winners? This is sooooo odd by them. I cant imagine they cannot afford them (big company)

[–]YpsiNine 3ポイント4ポイント  (0子コメント)

Upvoted. I actually stopped buying Gigabyte products for more than 5 years ago due to bad QC and seeing this (still) not being resolved makes me happy about my decision back then. Hope you get it resolved OP.

[–]Erdo4EVGA GTX 1080 FTW + Acer Predator XB271HU 1440p IPS 165Hz G-Sync 1ポイント2ポイント  (0子コメント)

upvoted for visibility

[–]lddiamond4690k @ 4.5 GHZ/ 1.16v, 1070fe +180/600 oc. 1ポイント2ポイント  (0子コメント)

I love how /u/gbt_van has gone silent after his last post was telling you to be patient.

I was in the market for 2x waterforce 1080s when I first noticed this issue and was hoping /u/gbt_van would of done something by now or at least participated in a solution. I'm willing to bet his bosses told home to stop posting and hope this just dies. Well I know the company is missing $1200 in sales from me wouldn't be so far a stretch to think this whole issue is costing them over 100k in potential sales.

[–]plumber_craic 1ポイント2ポイント  (0子コメント)

I feel like such a sucker. Gigabyte was my most trusted MB brand at swapmeets and I never really reevaluated that brand loyalty. Yes, this serves me right for being lazy.

[–]Dovahkanti7 4790k/ Fury X CF/XR341CK 1ポイント2ポイント  (0子コメント)

I'm sorry but the it was a lie part made me laugh.

[–]mclarenf1GTR 2ポイント3ポイント  (0子コメント)

I highly doubt the OP won anything, he is hoping to force Gigabyte to give him free stuff at this point.

[–]Chuck_Testas_Hat 0ポイント1ポイント  (0子コメント)

I know how to fix this. PCMR just needs a sticky thread that lists manufacturers that shouldn't be purchased from for any reason.

Lenovo for bios spyware, gigabyte for bad RMA response/shit customer service, etc.

That'll either get their attention or lose sales.

[–]Amilo159 0ポイント1ポイント  (0子コメント)

I'm glad i sold my Gigabyte windforce 770, and replaced with a Gainward 1060.

[–]Thrianos 0ポイント1ポイント  (0子コメント)

I loved Gigabyte products because I never had problems with them.... Now I know what company I won't be upgrading at Christmas with. Customer service is half the battle, and just because I haven't had the "pleasure" of dealing with them, I don't ever want to now.

[–]kenman345i5-6600K, 64GB RAM, EVGA GTX 980 Ti FTW ACX 2.0+ 0ポイント1ポイント  (0子コメント)

I honestly cannot believe this saga continues. I know the folks here have been speaking up and how they cannot respond in a timely manner with a proper response is poor management on top of poor management. I have used Gigabyte in the past, tried a few different other brands too, and it makes me very uneasy to think that these brands can get away with anything like this. It's unprofessional and I would make sure to file a claim with the BBB for improper business practices if you're in the US.

[–]Spatalosi7 3770K @ 4.6GHz | EVGA GTX 1080 SC ACX -1ポイント0ポイント  (0子コメント)

Well again more reasons to nt take them serious.

[–]SynapticStatic -1ポイント0ポイント  (0子コメント)

Whelp, glad I haven't ever bought anything from them. Never will after hearing all the BS regarding RMAs and scammy contests. Lovely PR they have going for them. I've never seen a company so keen on pushing bad PR like this.

It's kinda like they're trying to look bad. Maybe they can run some more scam contests and screw more people over on RMAs to speed this up.

[–]ZombieRonSwansonFX8350 | GTX 970 | 16GB RAM -1ポイント0ポイント  (0子コメント)

I have a motherboard and GPU from them, because of their actions I will not be buying their products for my next build.

[–]TheNorthAmerican -1ポイント0ポイント  (1子コメント)

I plan to include a Gigabyte mobo in my next build.

You guys think I should switch?

[–]souljasam 1ポイント2ポイント  (0子コメント)

Theres plenty of other brands. I went with an asrock cuz it was cheaper and their customer service is decent. I would skip gigabyte until they sort this shit out. Otherwise if you have an issue you might be up shit creek.