To all others who have not received the product paid for, please return to the project page, click "read more" and scroll to the bottom on the page and click "report project" with the option to select "post funding issues". Maybe if enough of us do this, Kevin Lee and DOERS will provide an answer. It is unfortunate that it has come to this.
I emailed them two months ago and never got a response. And I tweeted doers, tweeted the owners (Kevins) Twitter, sent a Facebook message, messaged them on here, and tried calling the number that is listed on this campaign but the number doesn't exist. Pretty poor way to start a business. Especially when you're selling the product on Amazon and can't bother to reach out to those who helped your dream become a reality.
Wondering if I'll get my coffee before December at this rate. To have an amazon account selling anything before the backers are taken care of is ridiculous. If stuff is running late you need more updates or it seems like a scam. Do it the right way.
You estimated Delivery in April. It is now going into August. I think a more frequent approach to your situation would be expect with information on how many orders have you delived and when everyone should expect their order.
I ordered three bags of whole beans and have not received word as to when they will be shipped? Is it too early to start getting anxious? Hope to hear from you soon.
Just wondering about an update for regular ground coffee. Haven't heard much of anything. Very proud of the progress you guys have made on this expansion :)
Quick FYI, I haven't received any tracking code or notification that my coffee has been shipped. Any progress or maybe I got lost in the system? Message me when you can. Thanks!
Thanks for the update Joe. At least I know we are getting remotely close to getting our coffee. An update from those at Doer's would go a long way, even if it was short, sweet, and to the point. Just my opinion.
@Joe well I'm happy to see your response. It being Kickstarter means you should have patience but it's been a month since the last update and people's emails are going unanswered. That would make anyone worry.
I received my order of three bags of whole beans on Jun 22. It's possible that they'd try to get whole beans out first, before doing pre-ground or Nespresso pods, just because it's faster?
We all know the nature of Kickstarter. But I can confirm that they're at least shipping! Just be patient.
Just fyi: the three bags each had a label with the blend info, and the space for the roast date was hand written, saying they were roasted on Jun 19!
@sacks Oh boy, seeing as how I just sent them a email 15 hours ago, I would hope I don't have to go into harassment mode. I understand when signing up for these starters you risk losing money. I wonder what happens if you dispute these charges if no order arrives.
I have emailed 3 times over the last two weeks for a status update, each one met with a "we will get back to you within 24-48 hours". Well it has been two weeks - a status update on our shipments would place a little faith in you.
Just wondering how the Shipment process is going. An update on how far along you have gotten would be Nice. I want to say I was backer # 266 so I'd like to know how far along ya'll have come?
@Jeremy It probably depends on when you filled out your survey and how far away you are located. I received my order yesterday, it was shipped Tuesday. Tracking number was provided, which I thought was awesome. I backed at the DOERS Special level and received two bags (stretch goal included). However, the stretch goal bag was 12oz instead of the 16oz that was mentioned. I've contacted their help desk so we'll see if it was a mistake somewhere along the line or if they've reduced the size of the stretch goal reward.
@Jeremy Kumin , No thank you Jeremy for being patient and understanding. Your surveys was one of the earliest tiers to be sent, but we apologize for our emails being finicky. We've resolved the issues since then, but thanks for being understanding!
Still no survey. Still no response from your "helpful founders". Nothing in any spam folders... If you need a new email address to try, message me here and I'll give you one. Your lack of response is starting to get frustrating.
Still no survey? I tried emailing and no response. I don't mind to wait a little longer if ya'll are running behind or something, but I would appreciate a response at least?
Hey there, Kevin! Just wanted to check in on the survey as I haven't quite seen it come through yet. Wondering if you're still sending them out or if maybe something got a little wonky with mine?
Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Chaitanya Varanasi 2 days ago
I reported for lack of communication
Mr. yellow
Superbacker
2 days ago
Looking bad �
Michael Maher 2 days ago
To all others who have not received the product paid for, please return to the project page, click "read more" and scroll to the bottom on the page and click "report project" with the option to select "post funding issues". Maybe if enough of us do this, Kevin Lee and DOERS will provide an answer. It is unfortunate that it has come to this.
Will 3 days ago
I emailed them two months ago and never got a response. And I tweeted doers, tweeted the owners (Kevins) Twitter, sent a Facebook message, messaged them on here, and tried calling the number that is listed on this campaign but the number doesn't exist. Pretty poor way to start a business. Especially when you're selling the product on Amazon and can't bother to reach out to those who helped your dream become a reality.
Raymond Furgason 3 days ago
I've emailed your email three days ago. I still haven't received any product. �
Raymond Furgason 3 days ago
I've emailed your email three days ago. I still haven't received any product. �
Thomas Lazur 4 days ago
Wondering if I'll get my coffee before December at this rate. To have an amazon account selling anything before the backers are taken care of is ridiculous. If stuff is running late you need more updates or it seems like a scam. Do it the right way.
Eduardo Brugman
Superbacker
4 days ago
If anyone is wondering where their coffee is: https://www.amazon.com/Nespresso-Compatible-Capsules-ESPRESSO-Discounts/dp/B01HP0V9P2/ref=sr_1_1_a_it…
Michael Maher 5 days ago
Where is my order?
Hey DOERS, you give entrepreneurs a bad name. Shame on you.
David Timm 6 days ago
Still no delivery or update? Can you please contact me and give an estimate? it's well over the delivery estimations given
Casey Arnold 6 days ago
Ya. What's going on? No communications here?
Ashley Johnson 6 days ago
You estimated Delivery in April. It is now going into August. I think a more frequent approach to your situation would be expect with information on how many orders have you delived and when everyone should expect their order.
Ashley Johnson 6 days ago
Wow another whole month with no Update or response to emails. This business will fail with this kind of treatment to its customers.
Tom
Superbacker
on July 20
Have no information on mine either!!!!!
Rachel
Superbacker
on July 20
How do we report this campaign? I have emailed twice, and sent a message through Kickstarter 3 times and have not had a response AT ALL in the month.
Will on July 19
Emailed again last week, no responses. Any chance we could get personal responses this time instead of in an update?
Abigail Pugh on July 18
Still waiting on my whole beans, hopeful for an update soon!
Michael on July 18
Still hopeful I will receive my coffee order......but with no updates..
Beatriz Joo Lee
Superbacker
on July 18
Hi Kev, please check the message box...
Chaitanya Varanasi on July 18
waiting on my nespresso pods!! no communication and no emails replied!
Jan Souček
Superbacker
on July 18
Still waiting for my Nespresso pods (as everybody else)... :-(
Hesham and Dina
Superbacker
on July 16
Hi guys,
I sent you a couple of private Messages about receiving my coffee in September instead of now. Can you please reply to it.
Thank you
Gonzalo Carrete on July 16
Wanted to see on updates!
Stephen C Colunga on July 12
I ordered three bags of whole beans and have not received word as to when they will be shipped? Is it too early to start getting anxious? Hope to hear from you soon.
Kimberly Duvall on July 10
Just wondering about an update for regular ground coffee. Haven't heard much of anything. Very proud of the progress you guys have made on this expansion :)
Christopher Kennedy on June 27
Hello team at DOERS coffee!
Quick FYI, I haven't received any tracking code or notification that my coffee has been shipped. Any progress or maybe I got lost in the system? Message me when you can. Thanks!
Chris
Rachel
Superbacker
on June 25
My tracking says my reward was delivered to somewhere in CA. I live just outside of Seattle, WA. Please message me.
Thomas Lazur on June 25
Thanks for the update Joe. At least I know we are getting remotely close to getting our coffee. An update from those at Doer's would go a long way, even if it was short, sweet, and to the point. Just my opinion.
Ashley Johnson on June 24
@Joe well I'm happy to see your response. It being Kickstarter means you should have patience but it's been a month since the last update and people's emails are going unanswered. That would make anyone worry.
Joe Hansche on June 24
I received my order of three bags of whole beans on Jun 22. It's possible that they'd try to get whole beans out first, before doing pre-ground or Nespresso pods, just because it's faster?
We all know the nature of Kickstarter. But I can confirm that they're at least shipping! Just be patient.
Just fyi: the three bags each had a label with the blend info, and the space for the roast date was hand written, saying they were roasted on Jun 19!
Will on June 24
I emailed the help desk about four days ago. What's up guys? Looks like I'm far from the only one not getting any information.
Ashley Johnson on June 24
@sacks Oh boy, seeing as how I just sent them a email 15 hours ago, I would hope I don't have to go into harassment mode. I understand when signing up for these starters you risk losing money. I wonder what happens if you dispute these charges if no order arrives.
Grant Sacks on June 24
I have emailed 3 times over the last two weeks for a status update, each one met with a "we will get back to you within 24-48 hours". Well it has been two weeks - a status update on our shipments would place a little faith in you.
Ashley Johnson on June 22
Just wondering how the Shipment process is going. An update on how far along you have gotten would be Nice. I want to say I was backer # 266 so I'd like to know how far along ya'll have come?
Jeremy Kumin on June 21
Guys, an update on where you are with shipping would be helpful. Thanks in advance.
Matt on June 20
Sent a PM to you guys. Never heard back. I was wondering how long it take to ship the coffee.
Hesham and Dina
Superbacker
on June 16
Hi guys,
Sent you a msg a few weeks ago. Not sure if you saw it. If you could get back to me at your convince I'd appreciate it. Thanks.
Jerry Liang on June 12
Hey just wondering about how long it takes for the coffee to ship out?
RadicalEdward on June 10
@Jeremy It probably depends on when you filled out your survey and how far away you are located. I received my order yesterday, it was shipped Tuesday. Tracking number was provided, which I thought was awesome. I backed at the DOERS Special level and received two bags (stretch goal included). However, the stretch goal bag was 12oz instead of the 16oz that was mentioned. I've contacted their help desk so we'll see if it was a mistake somewhere along the line or if they've reduced the size of the stretch goal reward.
Jeremy Kumin on June 10
Kevin, any update on the timing of fulfilling orders? I'm just wondering when we can expect to receive our coffee?
Kevin Lee Creator on June 4
If you are needing any help, please reach out! help@doers.coffee . We're more active on our helpdesk !
Kevin Lee Creator on June 4
@Jeremy Kumin , No thank you Jeremy for being patient and understanding. Your surveys was one of the earliest tiers to be sent, but we apologize for our emails being finicky. We've resolved the issues since then, but thanks for being understanding!
Jeremy Kumin on June 4
Wanted to comment that I finally got my surveys and am looking forward to getting the coffee. Thank you for handling, Kevin.
Jeremy Kumin on June 1
Still no survey. Still no response from your "helpful founders". Nothing in any spam folders... If you need a new email address to try, message me here and I'll give you one. Your lack of response is starting to get frustrating.
Jeremy Kumin on May 29
Same here... still no survey. I also sent an email, but one of your "helpful founders" still has not replied to my request.
David Timm on May 28
Still no survey? I tried emailing and no response. I don't mind to wait a little longer if ya'll are running behind or something, but I would appreciate a response at least?
Chaitanya Varanasi on May 28
Hey Kevin, I never got the survey email also! I sent out an email but no response.
Marcus Snyder on May 25
Hey there, Kevin! Just wanted to check in on the survey as I haven't quite seen it come through yet. Wondering if you're still sending them out or if maybe something got a little wonky with mine?
Thanks so much!
Jeremy Kumin on May 24
Same situation as Zach and Mark... no survey here and no response to email.
Mark Jordan on May 24
Survey now received and completed ... cant wait!