全 48 件のコメント

[–]jasontredecim 43ポイント44ポイント  (0子コメント)

It's a disgrace that Lootcrate removed it from /r/lootcrate tbh. If there's a possible safety issue, they should not be hiding away from it.

One of the reasons it's not great that they get to mod their own subreddit.

[–]Lieutenant_Kurin 13ポイント14ポイント  (2子コメント)

I've seen some comments that it's supposedly fine up to the intended heat, so I'm guessing that the manufacturer has a consistency issue. Which is freaking scary. Consistency issues should not be happening with oven safety (or any safety) items.

[–]Sempere[S] 12ポイント13ポイント  (1子コメント)

Even if it's a consistency issue, it's one the company should be giving us updates about - this is unconscionable.

[–]cerial442 11ポイント12ポイント  (2子コメント)

Why was it removed?

Did they remove it to make their items look better. If so that's repulsive. People could get hurt with this item.

[–]padr49904 11ポイント12ポイント  (1子コメント)

They dont take criticism well and, as the admins for that particular subreddit, they can remove anything and ban anyone, they really shouldnt be the admins.

All of the responses i have seen regarding the oven mitt just direct people to contact customer support. It really seems right now they are just trying to cover it up so people dont freak out. I could see someone deliberately burning themselves after finding out that its not the safest just to try and get money, horrible but just how some people are.

[–]Sempere[S] 6ポイント7ポイント  (0子コメント)

At the same time, I feel absolutely no pity if that does happen. They advertised the item as safe to use but with multiple reports of burns? Come on. I get that it's a 20 dollar mystery box, but putting the safety and health of customers at risk? That's the line, crossed.

[–]kopperman 8ポイント9ポイント  (4子コメント)

Wow, thats a bummer. Perhaps washing it first could help? Might be some flammable liquid on the material

[–]areraswen 7ポイント8ポイント  (2子コメント)

It feels really thin. My boyfriend told me not to trust it with our oven and I guess he was right.

[–]Elenamoose 1ポイント2ポイント  (1子コメント)

This is exactly what I thought. I put it on and knew immediately it wouldn't hold up to my current oven mitts. The ones I have now have silicone grips and if I hold on too long I can start feeling heat through them. Thin mitts are bad. It's cute but it should have some extra protection.

[–]areraswen 2ポイント3ポイント  (0子コメント)

Exactly. Super disappointed in lootcrate for this one. Anyone who has an oven mitt can tell this one is too thin.

[–]iwhitt567 2ポイント3ポイント  (0子コメント)

There's no liquid or residue, it's just that the polyester lining melted at oven temps. For us, at least.

http://imgur.com/lWKRl7f

[–]Sempere[S] 13ポイント14ポイント  (0子コメント)

And I just want to say, that the fact this post was deleted from their reddit account and that no effort was made to contact or inform the subscriber base of the fact that even a minority of subscribers were having issues of this nature is negligent and disgusting behavior. This came to light over a week ago and the post was deleted because it makes them look bad - which it should.

[–]iwhitt567 5ポイント6ポイント  (3子コメント)

Update 4: They unstickied their own response thread and muted me from the sub.

[–]iwhitt567 5ポイント6ポイント  (0子コメント)

Update: They removed their own thread.

Their own fucking thread.

[–]Sempere[S] 0ポイント1ポイント  (1子コメント)

wait how are you muted? I can see your posts...

[–]iwhitt567 0ポイント1ポイント  (0子コメント)

Apparently, muting just prevents me from mailing the mods. Probably to stop me from paging.

[–]JustinUprising 4ポイント5ポイント  (0子コメント)

This is just....wow. Seriously, fuck them for this.

EDIT: I guess the only way to make this shit into an issue for them is to comment on their YT vids, tweets, etc.?

[–]purpldevl 7ポイント8ポイント  (2子コメント)

Leave a review in the survey, most people loved getting burned while using it, and they shipped over 700,000 of them.

[–]Sempere[S] 11ポイント12ポイント  (1子コメント)

I'm sure it'll be a top rated item!

Seriously though, this is fucking disgusting behavior. I'm starting to question whether I should renew because this is flagrant disregard for safety. I tested mine out yesterday and that thing has zero protective value against mild heat.

[–]purpldevl 2ポイント3ポイント  (0子コメント)

I cook with cast iron, and I knew that this thing was pretty much for decoration only... but I barely had time to pull the skillet out of the oven and place it on the stove top before I was feeling a lot of heat.

[–]ecto88mph 7ポイント8ポイント  (1子コメント)

I wonder how many people got burned and how serious? Smells like a class action lawsuit to me.

[–]padr49904 1ポイント2ポイント  (0子コメント)

I don't think there have been any burns yet, at least not reported online, but it's bound to happen. A lot of people seemed to realize they need to stop using it when their hands got hot or the outside melted.

[–]shotonce 3ポイント4ポイント  (0子コメント)

Loot Crate just sent out a voluntary recall due to safety issues regarding these oven mitts.

[–]jennamae 2ポイント3ポイント  (1子コメント)

Hey Guys! They just sent out a recall message! I just got it in my email:

Dear Looters,

Loot Crate has recently been made aware of isolated incidents with the Infinity Gauntlet Oven Mitt (pictured above) from our May 2016 Power Box that we purchased for inclusion. Some Looters have complained that their oven mitt failed to resist oven temperature items during normal use.

Based on these reports, we believe it's possible some of the oven mitts sent in your Loot Crates will not withstand the high temperatures stated in the Loot Crate magazine and may pose a safety hazard, including a risk of burns. Please IMMEDIATELY STOP USING THIS PRODUCT AND CAREFULLY SECURE IT FROM USE BY OTHERS.

Loot Crate will take appropriate steps to secure the Infinity Gauntlet Oven Mitts that were distributed on an urgent basis. Please store this product in a safe place until we can develop the appropriate return or disposal protocol.

Our sincere apologies for this inconvenience. Loot Crate stands behind the quality of the products we offer and will ensure that our Looters receive a replacement product of equal or greater value, or a sufficient refund.

We will be in touch soon with further instructions regarding the disposal or return of the Infinity Gauntlet Oven Mitt.

In the meantime, please contact Customer Support at https://help.lootcrate.com/hc/en-us/requests/new with any questions or concerns.

[–]Sempere[S] 1ポイント2ポイント  (0子コメント)

about time. Only took 11 days.

Thanks for letting us know though, I added it to the post!

[–]iwhitt567 3ポイント4ポイント  (0子コメント)

I don't receive loot crate, but my roommate does. We tried to use this, and it melted immediately upon touching a ~375 degree baking sheet, despite claims that it protects up to 500 degrees. The only response I got from them on Twitter was to submit a ticket. They don't seem to be making any attempt to warn people.

[–]iwhitt567 1ポイント2ポイント  (4子コメント)

New thread on /r/lootcrate about a failed oven mitt here.

It'll probably be removed, too.

(Edit for link formatting)

[–]Sempere[S] 4ポイント5ポイント  (2子コメント)

thanks for the link, commented on it once I saw it.

I honestly don't know how I can keep supporting this company - even by moderating this subreddit, it's promoting them.

Idk man. I just don't know. I think that's enough reddit for the afternoon.

[–]iwhitt567 0ポイント1ポイント  (1子コメント)

If you find your way back here, here's my tweet from when our own mitt melted. In case you want to add it to the top.

[–]Sempere[S] 1ポイント2ポイント  (0子コメント)

adding to the top. Clearly I might be addicted to reddit.

[–]cerial442 1ポイント2ポイント  (0子コメント)

They removed the thread. It's obvious that they don't care about a single customer. They only care about money.

If they would have sent out a warning email or done a recall, no one would have thought badly of them.

[–]Mironsan 1ポイント2ポイント  (0子コメント)

I'm glad I never planned to use it, my ove glove does a fantastic job.

[–]j_dafunk 1ポイント2ポイント  (1子コメント)

I reported the oven mitt the day after I got it. They replied with: most of the mitts are fine but I'll let our team know in case there's a potential issue.

I was a little surprised at this answer.

[–]Sempere[S] 1ポイント2ポイント  (0子コメント)

Yea, because they didn't want to admit to fault - they wanted everything to be an issue for the minority, but even their claims of 'most of the 500K mitts are fine' is complete bullshit because they have no way of knowin since there's no chance that all of the mitts have been used or tested. They lie through their teeth and all the screenshots of edited and deleted comments and the denials and admissions are saved now to prove it. This was a serious mistake for them and I really hope that it opens their eyes that they have a problem internally - they cut corners on designs and stuff all the time and that's probably going to bite them in the ass now: if someone was actually seriously hurt and we haven't heard about it yet then there's a very good chance they're gearing up to sue Loot Crate. And if that happens, they're going to find out that 1. LC tried to cover it up 2. didn't send out a warning until 11 days later.

I'm really angry about this. I get that they're a business trying to make money, but with all their expanding crates they're overlooking basic stuff like design and of course it ended up resulting in a dangerous product entering circulation. And they never include safety and composition instructions for things like the dungeon die mold - which i will never use precisely because it didn't come with any information telling me if it was at all like the other molds on the market (Which can be used for brownies, etc) or the actual composition of the material. It's crazy - because companies don't add that stuff for shits and giggles, there are legal obligations to the consumer.

[–]iwhitt567 2ポイント3ポイント  (7子コメント)

Here's a fun snippet of conversation I had with one of their mods. I told them this was a safety issue, they told me (in different words) that it wasn't enough of a safety issue.

EDIT: /u/LootCrateCiji 's response has now been deleted, but here's a quote from it:

We have over 500,000 looters and the amount of cases reported is extremely minimal. We are taking care of any issues that arise. Thank you for your concern.

[–]Sempere[S] 1ポイント2ポイント  (6子コメント)

Wow. That is ridiculous. Something needs to be done here.

[–]iwhitt567 0ポイント1ポイント  (5子コメント)

You're right, but good luck making them post anything public. Ever.

[–]Sempere[S] 3ポイント4ポイント  (4子コメント)

Yea, but this is safety. It needs exposure. It's also a law suit waiting to happen.

[–]iwhitt567 1ポイント2ポイント  (3子コメント)

You're still right.

[–]Sempere[S] 1ポイント2ポイント  (2子コメント)

Any ideas on what we can do to hold them accountable and garner attention?

[–]iwhitt567 2ポイント3ポイント  (0子コメント)

Well, they respond privately to tweets, and there isn't any hashtag that people check out about them. Their official Facebook page doesn't allow posts or reviews as far as I could tell. They don't release the surveys. They moderate their own subreddit. I guess posting here is all we can do, until we convince enough people that letting LC moderate their own sub is really frickin' dumb.

[–]jah_92_rastafari 1ポイント2ポイント  (0子コメント)

Oh my God I can't believe they removed it, that really is quite scandalous, I cancelled my subscription last month due to finances but after all I've heard about this shady, slimy company I'm never giving them any of my money again, I wonder if a story is made out of this and if any of the youtubers would have the balls to back out of whatever sponsorship they have, I'm not saying everyone should boycott them over it just that I'd expect at least one of the sponsored youtubers to have a spine.

[–]TotesMessenger 0ポイント1ポイント  (0子コメント)

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[–]Wazaam 0ポイント1ポイント  (0子コメント)

I just use mine for the Toaster oven. Seemed to be the only reasonable use for it since I didn't read the label and just assumed it wasn't Oven temp capable with how thin it is.

[–]Sid6po1nt7 -3ポイント-2ポイント  (1子コメント)

The claim comes from someone who SAYS they used it within the temp range. Looking at the glove it's pretty thin so perhaps it caught fire b/c someone was being an idiot & Loot Crate is trying to cover their ass (poorly).

I've seen people do some pretty stupid shit & then live in denial that it was their own fault. Just playing devil's advocate here.

[–]Sempere[S] 0ポイント1ポイント  (0子コメント)

not one person man - this is multiple people.