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lootcrate

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~62 geeks and or gamers users here now
/r/LootCrate Rules and Guidelines
  • RULE #1 - BEFORE POSTING PLEASE CHECK THE LOOT CRATE HELP CENTER: http://help.lootcrate.com Billing and account issues, shipment problems (e.g. no tracking info, wrong address), missing or damaged items, missing crates and all other support questions. Our support team does not monitor Reddit. If you can’t find the answer you’re looking for, send support an email using the “Submit a Request” button.
  • RULE #2 - NO NSFW. Ever. This includes foul language. Our service is for all ages, this subreddit of ours is as well.
  • RULE #3 - NO SPOILERS BEFORE THE 28th of the month. Crates are scheduled to be delivered between the 20th and 28th. Some Looters do not get their crate right on the 20th, so please be considerate when posting spoilers.
  • RULE #4 - NO SPOILERS IN SUBMISSION TITLES. All spoiler posts must be tagged with [SPOILER], i.e. "I really loved my [SPOILER] this month!".
  • RULE #5 - ALL SPOILERS MUST BE SELF POSTS. Self-posts that contain image links are OK. Image/Link posts that contain spoilers will be removed.
  • RULE #6 - If you feel that a post doesn't add anything to the /r/lootcrate discussion, downvote it. Don't downvote a post on here for any other reason. We reserve the right to remove heavily downvoted posts for the community.
  • RULE #7 - Threads that discuss other subscription box services are subject to deletion. This is to keep the discussions on topic to Loot Crate and our community. We encourage conversations about similar brands to occur on their owned channels.
  • RULE #8 - Mods have the final say. We have many ways for Looters to leave feedback on our service, posts here are not an effective way of giving that feedback. Posts may be removed to encourage official channels for feedback.
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all 85 comments
[–]VanillaAphrodite 16 points17 points18 points  (0 children)
If people have concerns and are in the US the can submit a report with the Consumer Product Safety Commission. You can just go to their website page for sending in a report at: https://www.saferproducts.gov/CPSRMSPublic/Incidents/ReportIncident.aspx
Other countries will likely have a similar agency.
[–]iwhitt567 11 points12 points13 points  (8 children)
Send out an email, please. Warn people. Not everyone visits this Reddit, and if the results of this small cross-sesction are any indicator, then there are a lot of people out there with faulty oven mitts who still have no idea. You absolutely must let them know. This is a safety issue.
[–]Team Loot Cratelootcrate[S] comment score below threshold-18 points-17 points-16 points  (7 children)
The product is safety tested for use. We do not recommend people using it any way outside of the recommended specifications. We are still investigating this issue to determine if the items are in fact faulty before making any official statement.
[–]iwhitt567 14 points15 points16 points  (2 children)
???
The lining melted during normal, recommended use. It's obviously inconsistent, but the problem definitely exists.
[–]Team Loot Cratelootcrate[S] comment score below threshold-17 points-16 points-15 points  (1 child)
Please send this information to our support team. We have no way of determining any facts from reddit comments.
[–]iwhitt567 19 points20 points21 points  (0 children)
I have. Now do your part and warn other people before they get hurt.
[–]ShadownetZero 4 points5 points6 points  (0 children)
Enjoy your incoming lawsuit(s)!
[–]Eyweenie 0 points1 point2 points  (0 children)
Howd this work out for ya?
[–]CorpGiroro420 0 points1 point2 points  (0 children)
you dun goofed.
[–]iwhitt567 8 points9 points10 points  (2 children)
If you want to have a dialog about an item, that's fine...
Where? If we can't have a dialog on this Reddit, then where?
[–]Team Loot Cratelootcrate[S] comment score below threshold-18 points-17 points-16 points  (1 child)
The support team at: http://loot.cr/support - thank you!
[–]ShadownetZero 3 points4 points5 points  (0 children)
upport team about any product in a timely, responsible fashion, we just need to moderate and monitor threads here in a fashion that ensures THAT is where
I don't think you understand what a dialog is...
[–]TheDaveofDave 24 points25 points26 points  (2 children)
Unfortunately, this response was not an appropriate response. I really like Loot Crate. But I genuinely advise them to get more knowledgeable legal counsel on how to respond to a product safety issue that is proven not isolated due to 5 public examples being damaged in the same exact manner.
As anyone who works in manufacturing knows, sometimes quickly/cheaply made products are condition tested without being use tested; there's a huge difference. These don't seem to have been use-tested, and there's still large grounds for lawsuits until they re-call or issue a 'discard' or 'display only' statement.
I really don't want to see this going down poorly for such a neat company, but their legal inexperience is very dangerous right now. I truly hope LootCrate knows they have placed themselves in a horrible position for a negligence suit; the manufacturer will be at fault as a defendant for the faulty product, but LC has now entered into very dangerous precedent in negligence, precedent that leaves a very open-shut case.
[–]Team Loot Cratelootcrate[S] 1 point2 points3 points  (1 child)
Thank you for your feedback, our counsel is involved in this process.
[–]TheDaveofDave 2 points3 points4 points  (0 children)
Glad to hear! I hope full action is taken soon, before some greedy individual purposefully burns their self prior to a recall/discard notice. People like that sadly exist, and can ruin good things for everyone.
[–]ShadownetZero 3 points4 points5 points  (0 children)
I've seen over a dozen images just on here and /r/lootcratespoilers - without even searching. <15 is completely shady PR bull.
[–]areraswen 3 points4 points5 points  (0 children)
I feel, like many others, that you have done a poor job to address this concerning situation. I work with quality assurance on a daily basis and if something like this happened I'd be sending out a warning to everyone immediately. Say they're uncomfirmed complaints if you need to, but send the warning anyway. People need to be cautious. Luckily for me, my boyfriend is a cook and as soon as he picked up the mitt he told me not to use it with the oven. I'm more than happy to perform a heat based experiment and let you know what I find though.
[–]Unlvswezel 8 points9 points10 points  (13 children)
Appreciate you putting the information out to Reddit, what are you doing to make the other 490,000 subscribers aware about this potential issue? Or are you saying there isn't an issue?
[–]Team Loot Cratelootcrate[S] comment score below threshold-6 points-5 points-4 points  (12 children)
We are still investigating if there is an issue. We have been notified by a handful of people that there were issues with their item and we have replaced the item. The product is safety tested for use.
[–]Unlvswezel 5 points6 points7 points  (10 children)
Is there a threshold that needs to occur before you reach out to members?
[–]GundamPika 1 point2 points3 points  (0 children)
Cynically, the answer is the point at which it becomes more expensive to deal with confirmed reports of product failure than to recall the product and issue compensation (replacement item, account credit).
[–]Team Loot Cratelootcrate[S] 1 point2 points3 points  (8 children)
We developed this product with an expert in home goods that put the product through third party consumer safety testing and our support team can provide additional usage details and testing details if and when contacted by anyone concerned: http://loot.cr/support
[–]iwhitt567 12 points13 points14 points  (6 children)
"This product failed."
"Well our testing says it didn't!"
[–]dacrazyman2k 11 points12 points13 points  (2 children)
To be fair, that's not a lootcrate fail.
In this instance, lootcrate purchased the goods from a supplier who did the testing and supposedly provided the proof that the items were safe.
Lootcrate is in a real shitty situation right now. They have a product which some people are saying is failing, however they did not manufacture the product so they can only rely on testing of a third party and customer accounts of what happened. Problem is everyone is getting their panties in a bunch as opposed to opening a ticket which allows them to properly document the issue.
And to be honest, 15-20 out of 500,000 is a phenomenal rate of failure. I bet more people end up with broken mugs or bent funko boxes than faulty gloves. You would need at least 5000 cases of burnt gloves to even hit a 1% failure rate.
[–]TheDaveofDave 7 points8 points9 points  (1 child)
I'm trying to give both sides fair critiques, as some are being overly critical, but some have very valid arguments. You are correct that they have been put in a bad position by the supplier. It's always awful to see a good company put in this position by someone else.
However, there have now been several people with identical issues who have submitted tickets (and provided proof of such). Generally, 15 out of 500,000 is perfectly fine for a failure rate of a product.
However, this unfortunately has to do with safety, and this brings about an entirely different ball game. As Microsoft, Best Buy, Target, Dell, and Toys'R'Us know very well, 15 identical cases that relate to a safety hazard, no matter how many total sold and didn't cause the problem, is cause for immediate notification to all owners, as well as 'discard', 'recall', or 'replacement programs.' (the latter requiring a newly manufactured item, with a manuf. date after the identified 'recall' product timeframe.) It may only take 10 identical safety issues to warrant a multiple-party suit, when sufficient notice of the issue is not provided in a timely manner. And it only takes 1 confirmed incident to warrant a single party suit. That's why this is crucial to make the correct decision.
My personal opinion as to the wisest move would be to issue a voluntary recall program, with a notice to treat the item as 'for display only', with partial refunds or item exchanges provided. Then if I were LC, I would have a discussion with the supplier to front the costs of any losses suffered as a result of the product's safety inconsistencies. Then, LC is put in a strong position to file suit against the supplier if they refuse to negotiate. It's a bit of a pain, but it provides much better legal protection, and minimal financial strain.
[–]Team Loot Cratelootcrate[S] 4 points5 points6 points  (0 children)
Thank you for taking the time to post this. We are actively working with our legal general counsel on our next steps following investigating all concerns reported to us.
[–]GundamPika -2 points-1 points0 points  (2 children)
Sounds like LC to me.
"Many people find "Item X" to be poorly made. Crate Y was a disappointment."
"Well everyone else says they thought it was amazeballs! Fill out your survey! :D"
[–]iwhitt567 -3 points-2 points-1 points  (1 child)
Oh, you mean the surveys they refuse to release the results of?
[–]Boo_R4dley 3 points4 points5 points  (0 children)
They have no obligation to release the results of a customer survey. Ask any company you've done a survey with for the results and see what you get, it won't be much.
[–]Unlvswezel 0 points1 point2 points  (0 children)
I understand the steps you took, but my question remains. How many people need to report this before you let all your looters know?
[–]apester 1 point2 points3 points  (0 children)
Ever think that the reason why there are only a "handful" is that most saw the warnings and reports of burnings before they were removed and before most attempted to use them?
[–]GundamPika 11 points12 points13 points  (7 children)
You smell that? I can't decide if it's a class action lawsuit or a burning oven mitt. What the hell, stuff can be two things.
Seriously though, if more than 10 people (why the hell you act like that's not enough I don't know) have had an issue with something like an oven mitt, you need to inform people of the specific risks (what ARE it's "described thresholds"??), issue a voluntary recall, and replace the item with something else for those who return the mitt.
[–]Team Loot Cratelootcrate[S] comment score below threshold-14 points-13 points-12 points  (6 children)
We're trying to keep this a civil conversation, please keep the trolling and comments like these out of the thread.
[–]ShadownetZero 5 points6 points7 points  (0 children)
says the -13 score comment.
[–]TheDaveofDave 9 points10 points11 points  (4 children)
The previous commenter's post was a bit uncivil with unnecessary language and sarcasm.
However, I think it is worrisome that your legal team hasn't properly addressed this as a product safety issue. Something like this can take a company under, and for your own sake, I highly recommend talking to legal counsel for a much bigger corporation who have actually dealt with product safety suits. The action taken and responses made as of right now will leave LC in a large hole if taken to court, because this exact situation has precedent - in several cases actually.
Please, for the sake of your fans, receive more experienced legal counsel who know exactly how to handle this issue and protect yourself from a suit. I really enjoy LootCrate and don't want to see something happen or even a temporary shutdown for something that could've been saved fairly easily, and maybe at a cost of a few thousand dollars.
Just for reference, Best Buy had a similar incident with 36 identical reported issues out of a claimed "1,000+ sales" on a certain sale item that potentially had a safety concern. They issued a 'discard' statement with refunds provided within 7 days to every single buyer. If the issues weren't identical, this would be a different story. But 10+, if all identical and related to safety, is more than enough grounds for recall or discard notice.
[–]GundamPika 2 points3 points4 points  (3 children)
I feel like their mildly callous approach to this issue allows for some mild language and saracasm, this is still the Internet.
As an informed and active parent and consumer though I take safety recall notices very seriously. I also don't let corporations slide for shotty product testing or misleading representations. This is an oven mitt and I should expect to be able to use it as such. My son loves to help me in the kitchen and God help the company that produces, sells or otherwise distributes a product that in the course of typical expected usage results in his injury.
I have been a member of multiple CALs, and for less than a defective oven mitt. LC needs to start taking this more seriously.
[–]Team Loot Cratelootcrate[S] -1 points0 points1 point  (2 children)
We are taking this issue incredibly seriously and hear your concerns. Anyone has any questions or issues can reach out directly to someone for a dedicated, documented conversation with one of our support representatives who will address who will address any issues they may have. http://loot.cr/support
[–]iwhitt567 3 points4 points5 points  (1 child)
We are taking this issue incredibly seriously
If you were taking this seriously, you would have issued a warning by now. Even a superfluous warning is better than a failure to warn.
[–]troublecat 0 points1 point2 points  (0 children)
The whole "well, we only have X complaints" thing is troublesome, as well.
People who haven't used the mitt aren't going to complain. The sort of people who subscribe to Loot Crate are generally Internet-savvy people - just the sort of people who would see others getting burned/oven mitts melting on Reddit and social media, and nope right on out of using it (thereby avoiding melty mitts and a need to contact CS for said melty mitts [other than to say it's pretty BS that it's happening to other people]).
I haven't used mine, but I was going to. Fortunately, I saw the now-deleted threads, and didn't wreck the mitt/my hand, so I didn't need to contact CS regarding my future as a skin graft recipient.
On top of all that, their previous offer to replace the mitts does nothing - how many people are going to be willing to try using them again?
[–]brykasch 4 points5 points6 points  (7 children)
I have used it several times with no issues myself.
[–]Hazardous-Drunk 1 point2 points3 points  (6 children)
I used it the other day, heat goes through it kinda quickly, but Its for show along with all the other products from loot crate I just couldn't resist using it once.
[–]GundamPika 8 points9 points10 points  (5 children)
If you're going to give people an oven mitt, that is made like an oven mitt, and you don't label it with something like "For display / decorative purposes only" then you have to accept that people are going to try and use it like an oven mitt.
[–]Team Loot Cratelootcrate[S] -1 points0 points1 point  (4 children)
The oven mitt is not for display or decorative purposes only. It is safety certified and approved for use as an oven mitt. For more information and if you have further product questions about this item, please contact our support team at http://loot.cr/support - we are interested in resolving any concerns anyone may have but the support team is best equipped to document and have a dialog vs. a subreddit.
[–]iwhitt567 13 points14 points15 points  (0 children)
Maybe the problem is that you don't understand what a subreddit is. It's a dialogue, not an advertising venue.
[–]t0talnonsense 5 points6 points7 points  (1 child)
It is safety certified and approved for use as an oven mitt.
I'm glad it's advertised to be safe up to 500 degrees fahrenheit, but I can feel more heat coming through from a 350 degree pan in this mitt than I ever did from my $5 mitt from Walmart. The glove is crap. Get your QC guys to test several of them at different temperatures. The amount of heat coming through those mitts is laughably unacceptable for something that is supposed to be used as anything other than a display model.
[–]Sempere 10 points11 points12 points  (0 children)
Their QC department and everyone involved in the approval process needs to be fired. This is the most egregious oversight yet. Items that don't fit or are designed so that they can't be used in a simple fashion pale in comparison to an item that can actually do you bodily harm if used as directed.
Their silence up until someone said "users saved drafts of the earlier posts with original loot crate team responses" is even worse: especially since their policy is to delete anything that is not positively reflecting the brand on this subreddit. And I haven't seen a single email go out to warn other customers not on reddit of the issue.
The fact that posts were removed is even more damning - if they had left them up and said "we're looking into this to determine if there is an actual issue or if it was a case of mishandled goods or a defective batch in the 500K orders shipped" then it could be accidental. But it also shows a bigger problem: Loot Crate consistently does not ship composition or warning labels with their products. The Dice Molds have zero information re: use and limitations despite being similar in appearance to other molds which could be used, not just for ice, but for making cookies or brownies. And now the Oven mitts, which have a vague number 500 without denoting Celsius or Farenheit (which it should list both, given that it's a US company that ships internationally) and no actual information that belongs with products like this.
The interior of the label says "do not iron." How can an item designed to withstand heat not handle direct application of heat - unless it is not designed for actual use? That warning is completely contrary to instructed use because if the item can't stand direct heat at 220 C/425 F (the heat of an iron), then it's not exactly designed to handle up to 500 anything.
I'm going to follow the example of other users and save this thread as is. I'll check periodically to see if anything's been removed like the others. Thanks to all who got in touch and offered the saved copies of the other threads but I'm not exactly sure of what I'm expected to do with them...
[–]Hazardous-Drunk -3 points-2 points-1 points  (0 children)
I know it's usable but .. For me everything in loot crate is on display and used for show.
[–]GundamPika 5 points6 points7 points  (0 children)
I just want to throw this out there:
This thread has established that the Social Media Team (SMT) and the customer support team (CST) are two different beasts. What if the SMT realizes how big a deal this is but CST isn't on the same page? Not yet anyway, hence no emails to subscribers. The SMT posted on Reddit because that is what they can do, and referring us to the CST is all they can ask us to do, anything else would be tantamount to mutiny.
If this is the case, thank you SMT, hopefully the other people at LC get it together and do the right thing sooner rather than later.
[–]Balthus01 2 points3 points4 points  (0 children)
Baked the Thanos muffins using the oven mitt and had no issues at all. I didn't hold the muffin tray very long. Straight from the oven and placed on the burners to cool. As cool as I feel this item is, I would understand if lootcrate avoided items like this in the future.
[–]owarwolf 8 points9 points10 points  (0 children)
I'm really disappointed that one of the items that made me decide to purchase this crate in the first place may not even be safe to use. I'm even more disappointed that I had to hear about this possible issue from REDDIT and not A CAUTIONARY EMAIL DIRECTLY FROM LOOT CRATE.
If I wanted an Infinity Gauntlet to display, I would have bought that instead of getting what I thought would be a useful oven mitt. How many of these things have to melt before you send out that email to all of May's core crate subscribers?
[–]dontcare10 5 points6 points7 points  (5 children)
Wow this is the best example of what is wrong with lootcrate now.
You guys got way too popular and let it go to your heads. So like everything else you guys mess up and you refuse to actually do anything about it. Or even admit its a problem instead just say eh not my department and bury it under pr talk that means nothing.
So no refunds for people who got injuries using your products? No email to all customers warning them about the dangers of the glove. Cause ya know a little kid would NEVER think of using that oven mitt. Or a guest who helps out in the kitchen would never think of grabbing a oven mitt.
Instead you guys just basically say it's a problem but not one we care to be responsible for. You just show how little you actually care about your customer base. Eh so someone burned there hand screw it just keep pouring money into stupid pr videos and they wont remember.
Really hope you guys get a class action lawsuit one day. Then you might actually be concerned about the safety and well being of your clients.
Will never recommend lootcrate again to anyone cause you guys only love money and couldn't care less about your customers.
[–]Team Loot Cratelootcrate[S] 2 points3 points4 points  (4 children)
We are not refusing to do anything about it. We are still investigating what the actual issue is. We have already replaced any items people have had an issue with. We are not stating it is not our problem. We have stated our support team is ready and has already been addressing the issue. The link is http://loot.cr/support
[–]iwhitt567 11 points12 points13 points  (1 child)
So issue a warning by email.
[–]GundamPika 5 points6 points7 points  (0 children)
It seems like the no brainier thing to do right? And if they're planning to do that, or at least considering it, why not just say as much.
[–]dontcare10 7 points8 points9 points  (1 child)
By not alerting every customer via email IMMEDIATELY about the potential dangers the glove may or not have you are basically doing nothing.
So you spam all these emails about your special crates but can't be bothered to send out one email saying please be aware there might be a issue with the oven mitt in the power crate. We are looking into the matter but to prevent anyone from getting harmed we just wanted to make this potential issue known.
So you want to basically wait till the product fails and have someone contact support and keep it quiet as possible to protect your stupid reputation. Doesnt matter if a handful people get injured screw em we get plenty new ones. So unless 1,000 or more get injured your saying that it's not a good move to alert all the people who have got one just in case. If you cared like you say i would see a email right now telling me to just be careful and will be updated if it is a issue.
Might as well call the defect oven mitt a lootcrate exclusive feature while your at it.
Also just a friendly tip your company would look pretty amazing for having a speedy response openly admitting there might be a issue. But instead you seem to want to sweep it under the rug because your releasing another special crate and dont wanna look bad.
[–]AldroVanda 7 points8 points9 points  (0 children)
So you want to basically wait till the product fails and have someone contact support and keep it quiet as possible to protect your stupid reputation.
As much as having a faulty product could hurt their reputation, admitting there might be an issue and warning their consumers says so much more about a company that lines their emails with "We love you".
[–]MajorBear640 2 points3 points4 points  (0 children)
As much as I've had issues with Loot Crate. I can confirm that the oven mitt works fine. We use ours daily and have had zero issues with it. We use it for pulling food out of the oven at 450 degrees Faren. Not to mention its actually a pretty cool item to have.
[–]Wackylew 3 points4 points5 points  (4 children)
So what your saying is I shouldn't take up baking?
[–]princeofbrit -2 points-1 points0 points  (3 children)
there are 15 isolated cases out of 500000 gloves so use your own discretion.
[–]t0talnonsense 6 points7 points8 points  (2 children)
No, there are 15 officially reported cases. There are, without a doubt, more that have had issues that did either did nothing, or did not report it through customer support. Anytime you are dealing with a defective product, you have to assume several more people are having issues than what you are seeing through official reports.
Edit: a word
[–]Disciplen2k 4 points5 points6 points  (0 children)
This. I used mine one time for grilling and it melted pretty quickly. I had a full weekend of hanging out with friends and family afterward and completely forgot about writing to Lootcrate about the mitt. If I hadn't seen someone post about their melted mitt on Reddit, I probably would have never reported mine.
[–]iwhitt567 1 point2 points3 points  (0 children)
This guy statistics.
Edit: word
[–]0oiiiiio0 3 points4 points5 points  (6 children)
How about someone there actually pulling one of the gloves out of the stock and trying to cook something with it? How hard is that for quality control instead of just asking the vendor?
[–]Team Loot Cratelootcrate[S] -1 points0 points1 point  (5 children)
We did, as have several unboxings, social shares and family/friends. There have been no issues in our testing.
[–]0oiiiiio0 2 points3 points4 points  (4 children)
Okay, if it is rated for 500 degrees, for how long? Has that been tested? Holding something at 500 degrees and see if something happens as you hold it?
I have $2 ikea oven mits that won't melt or otherwise cause issues to the fabric, but will transfer heat through after 30+ seconds and get heat to your hand.
[–]Team Loot Cratelootcrate[S] 5 points6 points7 points  (3 children)
For specifics about the product use please contact our support team. They are handling questions and the official testing specifications from both the vendor and an authorized third party. We will release more information as we have it but our social team is not as equipped as support to work with anyone who may have an issue or question in this regard.
[–]GundamPika 4 points5 points6 points  (2 children)
There is a safety concern, why should we have to ask you how safe it is? If you have that information you should publish it in the OP and in an email to everyone who subscribed to May's LC.
[–]Team Loot Cratelootcrate[S] -3 points-2 points-1 points  (1 child)
If anyone has a safety concern, please contact our support team so they can address that and any other questions directly: http://loot.cr/support
[–]Jaegermeiste 6 points7 points8 points  (0 children)
Shouldn't the support team pre-emptively contact everyone else?
In the interests of actually caring about Looters on the first report of this you should have sent out a FYI "be careful, we've seen this issue" email.
This "contact our support team" and "our counsel is working on it first" business is total BS. Safety warning first and let the counsel deal with details later.
As a practical matter, the oven mitt is really thin for a fabric oven glove. Mine hasn't melted or burned through, but I've only used it briefly. It wouldn't surprise me if it failed - even before I knew about the melting issues.
[–]iwhitt567 4 points5 points6 points  (0 children)
Nice job un-sticky-ing your own thread, /u/LootCrate. Realizing customer responses are pretty negative? Regretting making this thread?
EDIT: UPDATE, REMOVED. THEY REMOVED IT. AFTER LESS THAN 24 HOURS.
This is ridiculous.
[–]TerrigenMist 1 point2 points3 points  (4 children)
So you don't care if we get injured using this item? You say only 15 people have gotten hurt using it, what if another 15 more are unaware and they get hurt as well? Maybe they haven't used it yet. What if it happens to a little kid? When I was younger, I helped my mom make cookies, and she would let me (while supervised) take the cookies out of the oven. A kid gets a choice between a Marvel oven mitt or a regular one, they are going to pick the Marvel one.
If you really loved us like you say you do, you would warn people.
[–]Team Loot Cratelootcrate[S] 2 points3 points4 points  (3 children)
There have been no reported injuries as a result of use of this product, it has passed all third party independent testing and we are still investigating what, if any, issues there may be with the product and to what extent. We did not say 15 people have been hurt using the product. Our support team received 15 tickets from people expressing concern over a portion of their mitt melting. We are investigating every report. Anyone who has any questions can contact our support team at http://loot.cr/support
[–]TerrigenMist 5 points6 points7 points  (2 children)
Sorry I misread the post, but there has been at least two people who said they burnt their hands that I am aware of.
One was the original post that recently got removed. The other was a Twitter user who reached out to you on Twitter. He specifically mentions burning his hand.
[–]iwhitt567 8 points9 points10 points  (0 children)
Here's that removed thread, too:
Notice the word burned in the title.
[–]troublecat 0 points1 point2 points  (0 children)
On top of that, the Twitter user (Nick) was cooking Pizza Rolls - you cook those at 425°F, well below the supposed 500°F safety threshold.
[–]TheoreticalFunk 1 point2 points3 points  (0 children)
I used mine a few times already, seems to be fine.
[–]tmurphy2006 0 points1 point2 points  (5 children)
Just adding here for reference mostly. 15 confirmed cases among about 500,000 oven gloves equates to an approximate .003% failure rate. This does not represent the total amount of incidents, however, which could be greater but will still remain well under 1%.
[–]Sempere 4 points5 points6 points  (4 children)
So for reference, less than 15 confirmed cases according to Loot Crate doesn't include all 500,000 shipped. The likelihood of all 500,000 oven mitts being used by now is incredibly unlikely so the sample size is automatically way smaller than what you're claiming.
And the source of this information is the exact same group of people who have been actively covering up the issue, so I'm going to take that number as not being 100% accurate - especially since I've counted 9 "no heat protection/melted" confirmations from this subreddit and 2-3 from another. Kind of hard to maintain credibility when you act in a way that doesn't promote transparency.
this ignores:
  • people who don't cook
  • people who have not received their crate yet
  • people completely disinterested by an oven mitt
  • people who cook/bake regularly and immediately saw the mitt was too thin to be functional (which, based on comments here and in the other threads, are more than just a few
  • those crates being bought for children (who don't cook)
  • those who had the thing melt but weren't hurt and didn't bother to report it.
  • people who stumble upon these posts and avoided using the mitt.
And there's probably a decent amount of overlap among those categories.
So saying "it's a less than 1% failure rate" isn't accurate because we have no idea what the actual sample size of tested mitts are.
[–]mudyh2o 2 points3 points4 points  (3 children)
I haven't used mine yet because our kitchen caught fire in December. I literally just installed my new oven yesterday and have been looking forward to using my brand new oven mitt (since my previous one was destroyed). I feel as if i should make a video of the entire cooking process start to finish, showing the oven temp, showing the contents being removed and any damage to myself and the glove (if my glove is "faulty")
I am kinda worried for lootcrate though. it seems like them acknowledging on reddit that the product could have a defect but not informing the customers via email is just begging for a lawsuit. at least a simple email stating something along the lines of: "Greetings Looter! Thank you for being a part of our May Power crate. Unfortunately we have had reports of the oven mitt not holding up to standards. Please proceed with caution when using the oven mitt and IMMEDIATELY contact our support team at http://loot.cr/support if you have any issues with this product. Your safety is important to us and if you contact us through the provided link the issue can be addressed much faster"
Copy, Paste, mass email.
[–]iwhitt567 1 point2 points3 points  (2 children)
It sounds so easy, but they don't seem interested.
[–]mudyh2o 1 point2 points3 points  (1 child)
It was easier to remove the post all together. I really hope someone has a screenshot of the original post.
[–]iwhitt567 0 points1 point2 points  (0 children)
Someone does.
[–]Cogtheundead 0 points1 point2 points  (0 children)
Thank you for the heads up loot crate
[–]spikedzombies -2 points-1 points0 points  (1 child)
Thank your for the clarification and all the effort!
[–]Team Loot Cratelootcrate[S] -2 points-1 points0 points  (0 children)
Thank you for your understanding and taking the time to read this.
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