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United Direct Issues (self.reddevils)

warwagon86Sydney Red が 投稿

Hi folks what has peoples experience with United Direct been like?

Seen the discounted jerseys and ordered an infants kit for a 3rd birthday customised with badges.

I'm in Oz, I used my Oz card and address and entered an address in the USA for shipping.

Nothing but a confirmation email confirming the order and payment - with the wrong billing address (my grandparents UK address) however the correct international address.

I have emailed them and the customer service replies are painfully slow. First they stated they could not find my order and now it's been 3 days since my last reply with no further headway.

Just getting annoyed now and the kid still has not got his birthday kit!!

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[–]faheemunitedMemphis 0ポイント1ポイント  (0子コメント)

I ordered 2 kits about 3 weeks ago. Not here yet. They said it takes about 10 to 20 days once the item is dispatched. So I am expected to receive it by 2nd May they said. And oh, i live in USA too so you should expect the same. If you email the customer service with your confirmation number they'll let you know where it currently is. They're pretty quick with that (the only quick thing about United Direct)