(cache) Microsoftが実践したScrum導入7年間の旅そしてDevOps

Microsoftが実践したScrum導入7年間の旅そしてDevOps

作成者: Sam Guckenheimer, Tsuyoshi Ushio

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Scrum Gathering 2016のMicrosoftの開発チームのScrum / DevOpsの導入のストーリです。

Sam　Gukenheimer氏のDevOps Enterprise Summit 2015の資料を基に完全に日本語化したものです。

http://scrumtokyo.ideascale.com/a/dtd/Microsoft%E3%81%8C%E5%AE%9F%E8%B7%B5%E3%81%97%E3%81%9FScrum%E5%B0%8E%E5%85%A5%EF%BC%97%E5%B9%B4%E9%96%93%E3%81%AE%E6%97%85%E3%80%81%E3%81%9D%E3%81%97%E3%81%A6DevOps%E3%81%B8%E3%81%AE%E9%80%B2%E5%8C%96/206773-38103

参考: Sam Gukenheimer氏のオリジナル講演(英語)

https://www.youtube.com/watch?v=-3uSiHO22tc

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Microsoft が実践した Scrum 導入7 年間の旅。そしてDevOps への進化Sam Gukenheimer の DevOps JourneyMicrosoft Corporation Senior Technical Evangelist DevOpsTsuyoshi Ushio | @sandayuuSam Guckenheimer Product Owner Visual Studio Cloud Service Agile Conference 2014 Keynote speakerVisual Studio Team Services: 内部ストーリボックスからクラウドへ Microsoft 開発部門のDevOps ジャーニーからの学びと考察Sam GuckenheimerProduct Owner, Visual Studio Cloud Services Microsoft Corporation@samguckenheimer@shitsamgusayshttp://aka.ms/devopshttp://aka.ms/devopsオリジナルストーリ！標準的な DevOps のビュー (aka Gene Kim’s “Three Ways”)Development BusinessOperations CustomerDevOps とはビジネス・ DEV・ OPS が協力し、ソフトウェアライフサイクルを改善し、ビジネス価値の創出を改善する活動３時間でデプロイ可能な能力！ By Kiro Harada１０デプロイ／日を可能にDEVOPSQADev / Ops経営 / セキュリティ / 営業DevOps のメリットIT パフォーマンスが向上して競争優位になるコードのデプロイが 30 倍スピードアップIT 部門のパフォーマンスが高いと、企業の収益性、市場シェア、生産性も倍増するそのうえ、パフォーマンスの低い環境に比べてリードタイムを 200 分の 1 に短縮できるエラーを 60 分の 1 に削減できるDevOps 手法を通じて IT のパフォーマンスを強化できるさらに、パフォーマンスに劣る環境に比べてエラーからの復元を 168 倍高速化できる出典 : https://puppetlabs.com/ https://puppetlabs.com/DevOps に向けた典型的な障害モニタ + 学習計画パフォーマンスと可用性のトラブルシューティングはいつも難しい投資の優先順位付けが実際に使われるパターンに即していないDevelopmentOperationsアジャイル方法論が開発サイクルをスピードアップした運用者は速度についていって、十分早くリリースができない開発 + テストリリースパッケージとしての VS 2010 の認識コミュニティ投票によるベストプロダクトアナリストが認識する Microsoft のポジションGARTNER: Magic Quadrant for Application Life Cycle Management 5 June 2012IDC: IT PPM Market LandscapeDecember 2010 Evaluating VS2010VOKE: Test Market Mover ArrayJuly 2010 Evaluating VS2010Visual Studio Team Service100 万超ユーザのサービスで起こったことアナウンス当日にフューチャフラグを Onにした結果7 時間のサービスダウンSaaS プロバイダとしての学びMicrosoft のDevOps ジャーニー最初の姿DevProgram ManagementQAOpsMicrosoft のDevOps ジャーニーDev + QA = Engineering Program ManagementOpsEngineeringMicrosoft のDevOps ジャーニーEngineering + Ops + Program Management= Feature team Feature teamMicrosoft のDevOps ジャーニーCollaborate with CustomerInnovationBuildMeasureLearnFeature teamCustomerSaaS プロバイダとしての学びチームの自己組織化とエンタープライズとしての提携Team rooms3 週間のスプリントデプロイスプリント計画完了 !Week 1Week 1Week 1Week 2Week 2Week 2Week 3Week 3Week 3Sprint 56Sprint 58Sprint 57プランニングホライゾン18 か月毎のビジョン６か月毎のシーズン３スプリント毎の計画チャット３週間毎のスプリントSprint メールSaaS プロバイダとしての学び技術的負債をマネジメントするコード : クラウド先行・次にオンプレミスコードベースは複数のデリバリストリームを持つマスタブランチは一つ、複数のリリースブランチ共有抽象化レイヤ (VSSF)Update 2Update 1Update Nゴール：クリーンなままで迅速に最小限のコンフリクトで頻繁に出荷する15 分で、プロダクションにhotfix を自動でプッシュできることが目標早くて予測可能なインナーループインナーループ = ビルド > デプロイ > テストサイクル 1日に信頼性高く数百回実施されるクラウド時代の品質アプローチ設計ステージングや、エクスポージャコントロール、リッチなテレメトリによってオンプレミスの高い品質基準を継続するいくつかの、 Doneの定義は全てのデリバリストリームに有効最も低レベルのテストを実施する原則テストは可能な限り低レベルで書かれる“Write once, run anywhere” – 本番環境含むプロダクトは、テストが容易な設計になっているテストコードはプロダクトコード。信頼できる　テストだけが生き残るテストインフラストラクチャは共有サービス顧客価値のフローSaaS プロバイダとしての学びSLA をユーザエクスペリエンスにPhase 1: “Outside-in” のシンセティックテスト結果: サービスが拡大するとカバレッジが少なすぎることに気づいたPhase 2: コマンドのヘルス結果: コマンドの数が増えたら、気づきにくくなった。Phase 3: アカウント毎の失敗 / 遅いユーザ時間結果: 顧客のインパクトをより身近に感じれるようになったその他の人に着目する (“Red”を抱擁せよ )アカウント毎の利用可能性を測定 … プロアクティブに低利用可能性のユーザに接触しているアカウントレベルの利用可能性トレンドトップカスタマの一人が低利用可能性であることがわかり、プロアクティブにコンタクトをとり、問題を解決した顧客との会話UserVoiceTop Customersインスパイアの源 …オープンソースソフトウェア (OSS) … オープンソースのワークフローは、シェア、再利用、コラボレーションを重視している。シェアやコラボレーションのためにコンポーネント化は、自己の強度をより増している。… 大きくスケールするサービスで疎結合で、協調するサービスは独立してリリースされる… をエンタープライズの強度でエンタープライズのコードガバナンスと長い期間のサポート要求コントリビューションのフューネル使うそれが何かを理解できるようになる簡単に見つかるようにして使うフォーク / フォロー / Favoriteするダウンロードする質問に答える、ブログを書くドキュメントを修正したり追加するバグを記録する typoを報告する時間の貢献バグを直してコードパッチを送る新しい機能を実装するプラットフォームをメインテナンスする翻訳するコードの貢献Stick around: プロジェクトの方向性に影響を与えるコアコミッタになる( 書き込み権限取得)コードの貢献の受入 / 評価新しい人を育てる所有SaaS プロバイダとしての学び学びにより整理整頓されたバックログBuild-Measure-LearnHypothesis ( 仮説){ 顧客セグメント} は{ プロダクト / 機能} が欲しいと思う。なぜなら、 { 顧客の視点から見た価値} があるから Experiment ( 実験)… 上記を検証するために、チームは次のような実験をするLearning ( 学び)上記の実験は次のようなメトリクスにインパクトを与えたため、仮説が証明された。以前は …多すぎるアクションと、混乱要素によって顧客がプロジェクトを作るという次の自然なステップを実施することができなかったPrevious project creation experience現在は …Webプロジェクト作成のエクスペリエンスに集中して、 IDEのフローに統合したIDE学びを検証するアカウントを作った日にプロジェクトを作成した割合 (%) January 22 to February 11 (all sources)アカウントを作った日にプロジェクトを作成した割合 (%) IDEのみ January 22 to February 5 2 つ目の実験が平行で走っており結果が歪んでいる初期プロジェクト作成が、 15%から 50%に！IDE 経由での最初のプロジェクト作成が3% から20% に！本番環境で集められたエビデンスSaaS プロバイダとしての学びすべてを収集するトレースコードのトレースはデフォルト ON エラー条件や多くのノブ (ユーザ、コンポーネント、ステートメント )を含んでいるライブサイトのインシデントのデバッグに有効１日最大 150GB DependentServicesActivityLoggingTracesKPIMetricsJobHistoryCustomerIntelligenceSyntheticPerf CountersOperational IntelligenceBusiness IntelligenceCustomer IntelligenceKPI メトリクスリアルタイムもしくはバックエンドで収集されたメトリクスが ”調理 ”される可用性の計算と、アラートを発生されるために使われるDependentServicesActivityLoggingTracesKPIMetricsJobHistoryCustomerIntelligenceSyntheticPerf CountersOperational IntelligenceBusiness IntelligenceCustomer Intelligenceパフォーマンスカウンタプラットフォームと Azureインフラのパフォーマンスをキャプチャするデバッグとパフォーマンス測定に用いる~50M イベント / 日DependentServicesActivityLoggingTracesKPIMetricsJobHistoryCustomerIntelligenceSyntheticPerf CountersOperational IntelligenceBusiness IntelligenceCustomer Intelligenceネットワークへの Pingネットワークパフォーマンスのベースラインとヘルスをキャプチャネットワーク起因の問題を早く特定するのに役立つー　システム外の問題は特定が難しく時間がかかるDependentServicesActivityLoggingTracesKPIMetricsJobHistoryCustomerIntelligenceSyntheticPerf CountersOperational IntelligenceBusiness IntelligenceCustomer IntelligenceSaaS プロバイダとしての学びプロダクションファーストマインドセットライブサイト文化の原則ライブサイトステータスは常に最優先グローバルレスポンスチーム地域ごとに DRIが待機 24x7 のためサービスデリバリチームが５つのタイムゾーンに週次のライブサイトレビュー月次のライブサイトレビューリアルタイムでのコミュニケーションライブサイトのイシューがプロダクトバックログアイテムになる根本原因を修正するソリューションを自動化するLive Site Issues (LSIs)自動ダンプ機能遷移的な CPUスパイク。再現や、診断ツールをタイムリーにオンにするのが難しい (ダンプ、プロファイル）自動化されたトリガが、診断プロセスを自動でスタートしオンデマンドでデータを収集根本原因最初に問題が起こった時に診断を実施セキュアセキュリティリスクを避けるため RDPを使わない高速再現やデータ収集をしなくてもいいようにコミュニケーションの自動化時間の節約自動的にブログと emailと twitterをポストする一貫性事前に承認されたテンプレートを最大限活用承認済みのテンプレートはインシデント通知を素早く作成することができる。危機の間にも、チームが何が求められているかを知るのを助けてくれる。サービスステータスの見える化根本原因分析 (RCA)の透明性的確で正確で注意深いアラートが早期検出のコツ… お粗末なアラートがDevOps を不幸にする同じ問題に対するアラートの重複適切な閾値の設定の必要性と、頻繁なチューニング将来のノイズのためのステートレスなアラートアラートのゴールを設定したすべてのアラートはアクション可能で、システムの本当の問題を示しているアラートは緊急時のセンスを作り出すべき – 偽物のアラートはそれを惑わせるSolution 解決策アクショナブルなアラートだけを通知したヘルスモデルに基づいて、根本原因分析をし、ルーティングを自動化したヘルスモデル　イン　アクションメモリとパフォーマンスに３つのエラー発見全て同じコードの欠陥に関するものである。アラートノイズの減少 :~928 アラート / 週から ~22DRI へのエスカレーション~56% 減少　APM コンポーネントはフューチャーチームにマップされる。グローバルのDRI にオートダイヤルするDATA PROTECTION我々のセキュリティマインドセットは、侵入を防ぐだけでなく既に侵入されている前提で考えています全て面でセキュリティプログラムはこのマインドセットでデザインされていますOopsMicrosoft promotional useDATA PRIVACYDisastersMicrosoft accessSERVICE AVAILABILITYService downLaw enforcement accessDDoSData lossSecurity holesSERVICE SECURITYStolen credentialsシークレットのマネジメントAzure Secret Store ストアをセルフサービスAPI で暗号化Config を暗号化シークレットを app config内で暗号化有効期限スキャナシークレットの有効期限切れの警告ローテートシークレットを定常的に変更する監査承認の無いアクセスを警告する証明書ストレージキーパスワードサービスアカウントシークレットどうするか？課題有効期限切れ全てのシークレットは有効期限ありリークシークレットが偶然に漏れてしまう盗難ハッキングや侵入1000+VSTS シークレット数SaaS プロバイダとしての学びインフラストラクチャを柔軟なリソースとして扱うデプロイの自動化いつでもデプロイするオンラインオペレーション – サービスは 24x7x365TFS のリリースマネジメントで完全自動化複数のバージョンが平和に共存しているステージングカナリーの展開は最初 (SU0)その後他に展開展開の後に、詳細なヘルス分析を行うフューチャフラグを使った公開コントロールコードを変えたり、再デプロイすることなく、ランタイムに機能を On / Offする新しい機能公開の方法リリースマネジメントフューチャーフラグ全てのコードはデプロイされる。　ただし、フューチャフラグの公開コントロール付きでフラグはユーザ単位でコントロール可能該当ユーザは再デプロイすることなく追加 / 削除可能ダークラウンチを有効にする新しい実験と、改善のためのメカニズム複数のスケールユニットがカナリアテストを可能にするShared Platform ServicesJAATATJAJAJAATATJAATJAJAJAATJAATATATSan AntonioVSTS SU1VSTS SU0VSTS SU7ChicagoSan AntonioAustraliaSaaS プロバイダとしての学びトラックしているメトリクス利用率獲得契約率リテンションコンバージョン率乗り換え率ライブサイト検出までの時間軽減までの時間インシデントが止めたアイテム数時間のたったライブサイトの問題カスタマーサポートメトリクス (SLA, MPI, top drivers)ベロシティビルド時間自己テスト時間デプロイ時間学びまでの時間 (Telemetry pipe)エンジニアリングエンジニア毎のバグキャップ重要カテゴリの時間のたったバグパス率とカバレッジ“本番環境 ”などという場所はないDevOps ハッカソン開発者、インフラ技術者のための DevOps ハッカソン～本物の DevOps をエバンジェリストと学ぶ 2 日間～Tsuyoshi Ushio DevOps ハッカソンは毎月開催！Microsoft corporationSenior Technical Evangelist for DevOps無料！Jan 23rd – 24th @OsakaFeb 27th – 28th @FukuokaMar 5th – 6th @Shinagawa© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Visual Studio 11Visual Studio 11© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.If something is canonical status, it is accepted as having all the qualities that a thing of its kind should have.正典、標準的な© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.<Event Name Here>© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.2014 Report collected in December 2013 had over 9,200 survey respondents across 110 countries with companies of ALL sizes and verticals.2015 Report had 4,976 respondents with companies of ALL sizes and verticals.<Conference/Group Name>© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.商用オフザシェルフ（英語 : commercial off-the-shelf、 COTS）とは、既製品で販売やリースが可能となっているソフトウェア製品やハードウェア製品、または一般向けにライセンス提供されるものを採用することである。　 PPM = Product portfolio management© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.The sprints are traditional Scrum sprints. Teams do sprint planning on day 1 of week 1. We’re done at the end of the 3rd week. And then we rinse and repeat. And we deploy live to our service 1 week after the sprint wraps up. I’ll talk more about that later…Rinse: clean and wash itVisual Studio 11© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Momentum: IF a process or movement gains momentum, it keeps developing or happening more quickly and keeps becoming less likely to stop.Visual Studio 11© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.A cadence is the phrase that ends a section of music or a complete piece of musicRigorous: very thorough and strict.Visual Studio 11© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Question: The lowest possible level の例は？Visual Studio 11© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.https://en.wikipedia.org/wiki/Synthetic_monitoringThose paths are then continuously monitored at specified intervals for performance, such as: functionality, availability, and response time measures.© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Visual Studio 11Visual Studio 11© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Reinforce: strengthen Visual Studio 11© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Stick around: linger in a placeVisual Studio 11© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Value proposition: https://en.wikipedia.org/wiki/Value_proposition A value proposition is a promise of value to be delivered and acknowledged and a belief from the customer that value will be delivered and experienced. A value proposition can apply to an entire organization, or parts thereof, or customer accounts, or products or services.Visual Studio 11© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.最初のプロジェクトが作られない問題があったVisual Studio 11© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.６つのうち２つのスケールユニットで試した　Visual Studio 11© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.IDE は７倍！しかし、 Web画面のほうはせいぜい１．７倍だった。これは同時にほかの実験が走っていたからだった。新しいユーザ獲得のものが動いていて、お試しの人がたくさん去っていったからだ。実験は同時に一つ。これをやめたら、５０％にまでアップしたVisual Studio 11© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.A knob is a round switch on a piece of machinery or equipment.© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Visual Studio 11© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Visual Studio 11Visual Studio 11© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Mesh: material made of a network of wire or thread.Escalate: increase rapidly / become more seriousVisual Studio 11© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.On-call 　待機してDRI: Designated Responsible Individual Visual Studio 11© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.ダッシュボードが壁に飾れれていて、誰でも気づくようになっているVisual Studio 11© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.RCA (Root Cause Analysis) Visual Studio 11© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Precise alerting is key to fast detection … Precise: exact, accurate, and careful about details.Consolidate: more strong© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Visual Studio 11Visual Studio 11© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Breach: break a lawAssume: imagine it is true.既に侵入されているという前提で© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Visual Studio 11Visual Studio 11© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Churn:Attrition or turnover of customers of a business or users of a service. Read more: http://www.businessdictionary.com/definition/churn.html#ixzz3xTCTRtdV© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.<Event Name Here>antee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATIO

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