Hello everyone,


Seems like the support administration has been refusing me to access and/or make alterations to my 2012 account based on unfundamental arguments.

On 2012, I purchased around 300 BTC for roughly ~$9 each ($2,700 investment). I remember that I was lurking around on the MMO-Casino-based BTC game Dragon's Tale, so I was new and fresh to the BTC world. So I invested a hefty amount just for gambling purposes.

Long-story short, I lost interest in BTCs all-together at the time and focused on my career as an asset manager.

But in July this year I was introduced to a now business partner who lightly talked about the BTC price journey - which for my surprise - reached over $1,000 not a long time ago. I instantly remembered the 300 BTC I let sit on BTC-E, which at one point were worth $300,000 yet I wasn't able to milk that juice due to ignorance. But I was still able to milk roughly $70,000, which isn't bad for a $2,700 investment.

I tried to recover my old email but failed to do so (the one associated with the BTC-E account). Also, keep in mind they lock your account if you haven't logged for a very long time, which didn't help my case. So I made a ticket. And that's when the nightmare began...


http://i.imgur.com/TSzUu28.png


After I replied, they gave me a confusing message (asking me again for the same thing). So I assumed first message was just an auto-reply. No problem.


http://i.imgur.com/jjhJjwg.png


So all settled (I thought). I sent them information that I assumed was only shared internaly between 2 parties, BTC-E and me, hardly any chance for a third-party to know about it.


http://i.imgur.com/DyAa8UE.png


They asked me the reason (once again) as to why I want to change the email, so I replied with the same content.


http://i.imgur.com/GTxGMmh.png


After this one seems like all hell broke loose. On the next screenshot, they started typing in Russian (even tho I don't speak any russian). I could clearly see it was another person speaking other than the former support representative.


http://i.imgur.com/z9ziDvb.png


They're basicaly asking for the EXACT same thing I've sent them before, but this time in RUSSIAN.


http://i.imgur.com/xEEWTbk.png


At this point I thought to myself maybe they have different departments, and one of them is Front Office and the other Back Office, and seems like the Back Office guy doesn't speak english. I thought that to myself. So I'll send him all the info he's asking (again...).


http://i.imgur.com/h62V3hz.png


And suddenly - without any kind of justification - they simply denied my request. Yes, they denied my request even tho I sent them ALL the details they asked regarding my account. But after a very diffult conversation, they said this.


http://i.imgur.com/BduFPAY.png


Ok, they asked for my passport/ID. At this point I was thinking it's an exchanger, it's regular procedure. So I told them that's not a problem. But they quickly changed their stance, once again... Seems like anything I said and proved them was never enough. This seemed pointless at this time.


http://i.imgur.com/MiI1neX.png


And after a long fight, here's the last nail to the coffin.


http://i.imgur.com/USZrYzM.png


I'll leave you guys with your own conclusions. I provided more than enough evidence and more. As for myself, I lost a $2,700 investment-turned $70,000 to a bunch of ignorant scammers.

I totally agree with the amount of money involved I would take further action

I've already sent them everything regarding my account, including detailed transactions and the possibility for ID/passport verification, along with me holding the passport and a paper with "BTC-E" written in it.

I also sent them a screenshot verification of the account at the time with the transactions. I've literaly sent everything they asked, and more. And whiling to prove even more.

I would take legal action if they weren't a ghost company. Can anyone help me out?

Why can't you recover your old email?
Even if it was deleted for inactivity you still can create the same unless it was already taken.
I think first try to find a way to recover your email else

Maybe this would need intervention with both your email provider and btc-e, the effectiveness is questionable but hiring a lawyer to help with the process should'd be that bad since so much is at stake.