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Moderators: Modmail Muting (self.modnews)

powerlanguage[A] が 投稿

We've rolled out modmail muting for all mods today. Muting gives mods the ability to temporarily prevent a user from messaging that subreddit's modmail. Thank you to all the mods that helped beta test this feature and provided feedback.

Details:

  • Muting only affects the user in the subreddit they were muted in.
  • Mutes last for 72 hours after which they are silently removed.
  • Mutes can be applied from a modmail message flatlist or r/subreddit/about/muted.
  • A user will be notified via PM from the subreddit that they have been muted. This notification only happens if they have participated in the subreddit (same as subreddit bans).
  • This PM appears in modmail:
    • Within the thread in question if performed from modmail
    • As a new thread if the muting was performed from r/subreddit/about/muted
  • Existing mutes can be seen at r/subreddit/about/muted, which is linked to in modtools.
  • Mute actions appear in the modlog.
  • Automatic unmutes will appear in the modlog as being performed by u/reddit.
  • Mods will not be able to message muted users or invite them as mods.
  • Mods need to have access and mail permission to mute users.

It is important to note that modmail muting is not intended to be a punitive tool. It is designed to force people to 'cool off' from messaging modmail. As ever, if you are being repeatedly harassed or spammed please contact the community team for assistance.

TL:DR;

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トップ新着論争中古い順Q&A

[–]powerlanguage[S] 31ポイント32ポイント  (8子コメント)

For those who have been participating in the beta, this is what has changed in the full release:

  • Mutes last for 72 hours
  • Internal mute reasons:
    • stored at /about/muted
    • link to message thread if performed from within modmail
    • custom text field if performed from /about/muted
  • Mute notification messages appear in modmail:
    • in thread if performed within modmail
    • as a separate thread if performed from /about/muted

[–]hansjens47 21ポイント22ポイント  (4子コメント)

I just want to take the time to note how strong the process leading up to the launch for this has been from the admin side.

Thanks for that!

[–]powerlanguage[S] 8ポイント9ポイント  (3子コメント)

Thank you, that's good to hear. Let me know if you have any feedback on the process.

[–]sarahbotts 2ポイント3ポイント  (2子コメント)

Love this feature - it helps us out a lot.

If we have a user continually sending us the same thing after the mute is over, should we message you about it?

[–]powerlanguage[S] 2ポイント3ポイント  (1子コメント)

Yup - if you're being spammed by someone please message the community team and they will help you out.

[–]V2Blast 0ポイント1ポイント  (0子コメント)

Cool. Cool cool cool.

(But seriously, this is great.)

[–]Meneth 0ポイント1ポイント  (0子コメント)

in thread if performed within modmail

I'm really glad this suggestion of mine made it in.

Nice work!

コメントをもっと表示する (1 返事)

    [–]magicwhistle 89ポイント90ポイント  (61子コメント)

    Cool! Thank you.

    For the interested, here's the full text of the PM sent to muted users:

    You have been temporarily muted from r/subreddit. You will not be able to message the moderators of r/subreddit for 72 hours.

    Would it be a good idea for this auto-PM include a line that says it's not okay to create a new account to continue modmail spamming, and what the potential consequences are? If a user is so annoying in modmail that you're forced to mute them, there's a chance that they'll be the type of user who's annoying enough to create an alt and continue yelling, and it just encourages them if mods have to reply back and say "you can't do that or you'll get banned".

    [–]FlareCorran 67ポイント68ポイント  (11子コメント)

    Would it be a good idea for this auto-PM include a line that says it's not okay to create a new account to continue modmail spamming, and what the potential consequences are?

    Don't stuff beans up your nose!

    [–]breawycker 23ポイント24ポイント  (2子コメント)

    Also Don't hand out panda sandwiches at a PETA convention and No climbing the Reichstag dressed as Spider-Man

    [–]TheRighteousTyrant 28ポイント29ポイント  (1子コメント)

    The Wikipedia humor section is bizarre and amusing.

    [–]magicwhistle 30ポイント31ポイント  (5子コメント)

    Yes, but the way I look at it is:

    • If the user is already the worst kind of user: They were already thinking of creating an alt to harass you, it's not like you gave them ideas. The PM has now done the work of giving them fair warning, so if they choose to do it anyways, you can right away message the admins and get them site-banned.
    • If the user has enough sense to not want to be perm-banned from Reddit: They'll back off.

    Either way, it's not a terrible outcome for the mods.

    [–]tickdickler 4ポイント5ポイント  (1子コメント)

    Except when they keep changing IPs.

    [–]magicwhistle 2ポイント3ポイント  (0子コメント)

    Yes, that's a problem. From what I've seen, most trolls don't bother and eventually fuck off, which is good. But dedicated ones can cause some trouble like that and I'm really hoping that admins come up with something of a solution for it.

    [–]jaybestnz 0ポイント1ポイント  (0子コメント)

    I dont think giving these ppl an idea is a good idea.

    Is there a way to soften the text a bit? Something like "we value your input, bit sometimes having a bit of time to put things into perspective can help a respectful conversation"?

    コメントをもっと表示する (2 返事)

      [–]flatsperm 1ポイント2ポイント  (0子コメント)

      Relevant entire episode of Home Movies.

      [–]cwenham 0ポイント1ポイント  (0子コメント)

      /r/BeansUpYourNose

      [–]dietotaku 25ポイント26ポイント  (9子コメント)

      oh come on, it tells them when the mute is up? then what's the point of "silently" removing it? they'll just set themselves a little reminder to come back in 3 days and start up again.

      [–]p_iynx 7ポイント8ポイント  (0子コメント)

      The idea is that in three days, most people will have moved on. The majority will hopefully forget if they aren't reminded. The crazy ones will have been crazy anyway. :)

      [–]magicwhistle 16ポイント17ポイント  (1子コメント)

      It seemed weird to me too, but I don't mind it too much after I thought about it a little. At best, they get bored and stop for good. At worst, you get 3 days of blessed silence, after which you can just mute them again. Or get them banned if they really persist in bothering you.

      [–]IranianGenius 8ポイント9ポイント  (0子コメント)

      Exactly. I was hesitant in askreddit, but it seemed to work really well. Only had one or two people abuse it

      [–]TheEnigmaBlade 8ポイント9ポイント  (2子コメント)

      Since it's not much different than the beta, users are not notified when the mute is removed. They're only notified when they're muted.

      [–]dietotaku 0ポイント1ポイント  (1子コメント)

      but since the mute notification says "this will go away in 72 hours," there's no point in not notifying them when it's removed. they already know when it's removed. it would make more sense if it just said "you've been temporarily muted" and expired in 72 hours without saying anything (or if it just didn't tell them anything at all and they could shout at no one until they get bored not getting an answer).

      [–]TheEnigmaBlade 18ポイント19ポイント  (0子コメント)

      Oh, that's what you meant.

      Stating the limit is not as bad as you believe. From my experience using the feature during the beta when the mute length was 24 hours, only 2 of the 25 users we muted continued to message us after the mute was removed. Both of these users were messaging us once every day before the mute anyway, so the muting them really didn't prevent or encourage any negative behavior.

      If the feature does not work on certain outliers, message the admins and let them take care of it as stated in this post.

      [–]13steinj 2ポイント3ポイント  (1子コメント)

      !RemindMe 72 hours.

      [–]RemindMeBot 3ポイント4ポイント  (0子コメント)

      Messaging you on 2015-09-19 18:51:30 UTC to remind you of this.

      CLICK THIS LINK to send a PM to also be reminded and to reduce spam.

      Parent commenter can delete this message to hide from others.

      [FAQs] [Custom] [Your Reminders] [Feedback] [Code]

      [–]hockeyrugby 0ポイント1ポイント  (0子コメント)

      then why provoke it?

      [–]Anivair 2ポイント3ポイント  (0子コメント)

      I feel like this message should say you've been muted from modmail on that sub. Right now it reads like you can't post to the sub in the first sentence and like you can't send mail in the second.

      [–]powerlanguage[S] 7ポイント8ポイント  (17子コメント)

      This is a good suggestion - It makes sense that the mute notification would have the same treatment as the ban notification.

      [–]magicwhistle 6ポイント7ポイント  (1子コメント)

      Sorry for tagging and replying to you again, but as I think about it more, I don't think the current auto-PM gives enough useful information for this function to be well-received as a "hey, buddy, cool down" notice by the offending user. It seems a lot more likely to be viewed as a punishment, by both mods and users, and thereby provoke further problems.

      The PM doesn't tell why the user was muted, or that it's supposed to be a "non-punitive" thing, which I'm taking to mean that it's a cooldown thing. It doesn't link to the Reddit rules, the subreddit rules, or to any kind of thing saying "Harassing moderators is bad, please knock it off OR ELSE, thank you".

      Of course, trolls don't give a shit about any of that stuff. They're a lost cause. But what about those users who are just very agitated, but deep down are willing to calm down and get themselves reinstated on the subreddit? The current PM seems like it would make it impossible to use for that subset of users. That's fine if that's not the target group of this function. But, with an extra line or two in the PM, it could be useful in that way too.

      [–]powerlanguage[S] 6ポイント7ポイント  (0子コメント)

      Thank you for the thoughtful feedback.

      [–]magicwhistle 3ポイント4ポイント  (14子コメント)

      Yeah, that line would be perfect.

      On a related note, are older notification messages eventually going to be put into proper case instead of all lowercase? I just noticed that the "mute" notice and "Welcome to reddit" message are in proper case, while "ban" and "approved submitter" are not.

      [–]powerlanguage[S] 8ポイント9ポイント  (13子コメント)

      We're moving towards casing everything correctly. At some point we'll revist all the existing strings and convert them. In the meantime there may be some incongruities as new strings have regular casing and old strings are all lowercase.

      [–]timotab 6ポイント7ポイント  (2子コメント)

      maybe you should put "Reddit" into a global variable/macro/something and change all the appropriate text strings to include that value, so that when the next CEO decides that in fact "reddit" was indeed better, you only have to change it in one place :)

      [–]TonyQuark 2ポイント3ポイント  (9子コメント)

      Can you also standardize the use of /r/subredditName or r/subredditName? (I prefer the former.) Thanks.

      [–]TheAppleFreak 4ポイント5ポイント  (8子コメント)

      /r/subreddit is the canonical version, I believe, but because so many people forgot to put the leading slash they added r/subreddit to the syntax as well.

      [–]TonyQuark 1ポイント2ポイント  (2子コメント)

      Yes, that's right, but the mute message uses r/subredditName while other messages use the (imo correct) /r/subredditName convention. That's what I was referring to.

      [–]TheAppleFreak 1ポイント2ポイント  (1子コメント)

      Ah, didn't realize that. Seems like a typo to me.

      [–]TonyQuark 2ポイント3ポイント  (0子コメント)

      Might be. I just thought it would be a good question to ask in line with the question about casing. :)

      [–]Drunken_Economist 0ポイント1ポイント  (4子コメント)

      r/whatever was canon until the markdown added autolinking on /r/.

      [–]TheAppleFreak 2ポイント3ポイント  (3子コメント)

      Really? The r/ change was only a few months ago, and I don't recall that working at all in the past.

      [–]Drunken_Economist 0ポイント1ポイント  (2子コメント)

      No I mean, everyone used to called them r/Obama and r/programming. When the snoodown was added to autolink subreddits with /r/ at the beginning (but not r/, users started calling htem /r/Obama and /r/programming.

      [–]TheAppleFreak 1ポイント2ポイント  (0子コメント)

      Ah. I guess I didn't pay enough attention back when I first began Redditting.

      [–]V2Blast 0ポイント1ポイント  (0子コメント)

      Eh. I've always used the leading slash.

      [–]green_flash 1ポイント2ポイント  (8子コメント)

      I don't think that's necessary. Confrontational messages are hardly ever helpful with abusive redditors. If they message you again with another account, just mute that as well and message the admins about the incident.

      [–]x_minus_one 1ポイント2ポイント  (1子コメント)

      It might as well say

      You have been temporarily muted from r/subreddit. You will be able to harass the moderators of r/subreddit again in 72 hours, or just create a new account.

      [–]magicwhistle 0ポイント1ポイント  (0子コメント)

      I think it will remain to be seen how this works out. In some subs, it is going to cause exactly that--more trouble--but in some others, it may help.

      Either way, if they harass you again afterwards, you can mute them again and then get them banned. It's not perfect, for sure, but none of this is perfect, and this at least has some potential to help some mods.

      [–]TownIdiot25 1ポイント2ポイント  (8子コメント)

      Would it be a good idea for this auto-PM include a line that says it's not okay to create a new account to continue modmail spamming, and what the potential consequences are?

      No, it hasn't helped in the ban message from what I've seen, in fact it has only given them the idea more.

      [–]magicwhistle 1ポイント2ポイント  (7子コメント)

      I'm curious to know more. Would you be able to give a ballpark number of how often people did it before the addition was made to the ban message (whenever that was) and how often they did it after?

      I think the root of the problem is not the inclusion of such a line that reminds them of the rules. The problem is the inefficient, very manual process of reporting a user who is modmail spamming or ban evading.

      Having to message admins, wait for an actual admin to manually check, and then get back to you is a poor experience for mods. If there were a better system, it wouldn't be a big deal if it did give them the idea more--mods would be able to take care of it more quickly and easily, with less stress.

      Shouldn't it be able to be automated? Mods go to a form, fill in details: X user is spamming us in Y way, with suspected Z other accounts, in G subreddit, and an automated process checks:

      • Has X user been banned from G subreddit? When?
      • Have they messaged modmail of G? When? How often?
      • Did mods mute them?
      • What is their IP?
      • What is the age of accounts Z?
      • Have accounts Z done anything to subreddit G since X was banned?

      etc. etc. and eventually the system should hypothetically be able to put together a pretty solid "Is this an alt account (Y/N)" and hand down a ban. Or maybe I don't know anything and that's all impossible.

      I'm not sure that's better in terms of workload--because it means admins would probably need a ban appeals team--but it does allow mods to get rid of problem users quickly, while maintaining fairness since the program checks on a specific set of criteria.

      [–]TownIdiot25 2ポイント3ポイント  (6子コメント)

      When our users do it, they literally reply to the first ban message quoting the part that says "warning: switching accounts to evade blah blaah", then say "you can't stop me from doing that". Recently we got someone shadowbanned for saying that then switching accounts, and this was his reply. For 6 hours.

      [–]arminius_saw 3ポイント4ポイント  (0子コメント)

      Now there's a fellow with a flourishing social life.

      [–]timotab 3ポイント4ポイント  (0子コメント)

      Then the mute would have fixed that particular one, and if they created a new account you mute and report that to the admins. If the user is being that obnoxious, they will get an IP ban.

      コメントをもっと表示する (4 返事)

        [–]Antrikshy 9ポイント10ポイント  (2子コメント)

        I just want to ask: What program was used to record that gif? Is it screen recorded? I'm digging the motion blur.

        [–]powerlanguage[S] 10ポイント11ポイント  (1子コメント)

        Recorded it with quicktime screen recorder on a retina display and edited in After Effects. Everyone loves some motion blur.

        Aside: It turns out raw screen recordings make very poor gifs. Page loads feel like an eternity and cursor movements seem really erratic.

        [–]Antrikshy 5ポイント6ポイント  (0子コメント)

        I knew there was some trickery going on here. This works pretty well though. High frame rate options and everything.

        [–]JoyousCacophony 12ポイント13ポイント  (1子コメント)

        Poor ooer :(

        [–]emaw63 3ポイント4ポイント  (0子コメント)

        He only wanted help with computers

        [–]K_Lobstah 37ポイント38ポイント  (19子コメント)

        Can finally silence the roar of all those users asking if I'm single!

        Oh wait, that was a dream I had. Never mind, guess I'll just use it for spammers.

        Thanks!

        [–]DaedalusMinion 17ポイント18ポイント  (5子コメント)

        ayy bb u wan sum fuk

        [–]daniell61 7ポイント8ポイント  (6子コメント)

        ayyyy

        You free and single tonight?

        [–]K_Lobstah 7ポイント8ポイント  (5子コメント)

        I think we both already know the answer to that question.

        [–]Assy-McGee 4ポイント5ポイント  (3子コメント)

        Yes and yes. B @ ur houz @ 8 w/ sum boxed wine n a pak of condos :)

        [–]K_Lobstah 15ポイント16ポイント  (2子コメント)

        I'm not looking to invest in any real estate at this time, but thank you.

        [–]Assy-McGee 13ポイント14ポイント  (1子コメント)

        That's a shame my south side property values are rising rapidly and it's good for you to get on it before the bubble bursts, nowhaimsayin?

        [–]vbullinger 4ポイント5ポイント  (0子コメント)

        I think I see some serious growth potential here, /u/K_Lobstah. I'd reconsider if I were you.

        [–]daniell61 2ポイント3ポイント  (0子コメント)

        Well theres room for 'friends' :P

        I can bring the sushi and pizza

        [–]Rlight 2ポイント3ポイント  (1子コメント)

        ur karma lookin real nice, lemme get sum

        [–]agentlame 8ポイント9ポイント  (0子コメント)

        Pfft... I get messages twice a day from users that want to fuck me. Some even go so far as to make it clear they want it to be a homosexual encounter by specifying thier beliefs about my sexual orientation.

        [–]KarmaNeutrino 2ポイント3ポイント  (2子コメント)

        mod me

        pls no mute

        [–]agentlame 32ポイント33ポイント  (18子コメント)

        Mutes last for 72 hours after which they are silently removed.

        Perfect amount of time. This is the exact limit of 99% of troll's stamina.

        "You'll never, ever, ever get rid of me!" Three days, every time.

        This PM appears within the thread in question if performed from modmail

        This is a much better solution than starting a new thread.

        [–]redtaboo 10ポイント11ポイント  (6子コメント)

        pls to send me a modmail so I can mute you.

        [–]agentlame 9ポイント10ポイント  (5子コメント)

        Sent!

        [–]redtaboo 20ポイント21ポイント  (4子コメント)

        Muted! <3

        [–]jippiejee 3ポイント4ポイント  (2子コメント)

        Oh... showing off your fancy modmail colors.

        [–]redtaboo 6ポイント7ポイント  (1子コメント)

        I like to look pretty for you. ;)

        [–]TonyQuark 2ポイント3ポイント  (0子コメント)

        For anyone wondering: check the beta testing feature in your preferences to enable colors.

        [–]28DansLater 4ポイント5ポイント  (10子コメント)

        I've seen some extremely persistent trolls. 72 hours isn't shit for them.

        [–]AntithesisD 7ポイント8ポイント  (0子コメント)

        Nothing stopping you from muting them again if they keep going. It sure is a big step up from not having anything!

        [–]agentlame 5ポイント6ポイント  (0子コメント)

        Yeah, but I'm talking about the overwhelming majority.

        [–]Bardfinn 0ポイント1ポイント  (0子コメント)

        https://en.wikipedia.org/wiki/Pareto_distribution

        コメントをもっと表示する (7 返事)

          [–]fdagpigj 2ポイント3ポイント  (1子コメント)

          Can we mute /u/reddit?

          On a slightly unrelated note, it looks like I've mysteriously been automatically unsubscribed from this subreddit, yet this post still appears on my frontpage (and in /subreddits/mine it appears in the main listing but not in the sidebar)... have I somehow clicked the unsubscribe button without noticing?

          [–]TheEnigmaBlade 5ポイント6ポイント  (0子コメント)

          You can mute any admin, but they can still respond. It was the first thing I tested. :(

          [–]Google_Panda 2ポイント3ポイント  (2子コメント)

          Mods will not be able to message muted users or invite them as mods.

          What if they're your friend that got banned from another subreddit you happen to be a mod of? This means you cannot message them at all? Even if it's as a PM under your username instead of the mod mail?

          [–]powerlanguage[S] 1ポイント2ポイント  (0子コメント)

          Muting only affects the user in the subreddit they were muted in.

          So you'd still be able to PM them.

          [–]Drunken_Economist 3ポイント4ポイント  (0子コメント)

          No, it means you can't message them from the subreddit or its modmail

          [–]k_princess 3ポイント4ポイント  (15子コメント)

          Quick question about this:

          A user will be notified via PM from the subreddit that they have been muted. This notification only happens if they have participated in the subreddit (same as subreddit bans).

          I'm pretty new to this, so please forgive my idiocy. Does this mean that a user who has never participated in a subreddit can be banned without them ever getting a notification?

          [–]redtaboo 3ポイント4ポイント  (11子コメント)

          Correct, that prevents mods from spamming users with ban messages from subreddits they've never heard of.

          [–]powerlanguage[S] 6ポイント7ポイント  (7子コメント)

          I beat you by 22 seconds redtaboo - You're getting slow :P

          <3

          [–]redtaboo 1ポイント2ポイント  (6子コメント)

          Oh... it is on!

          <3

          [–]powerlanguage[S] 3ポイント4ポイント  (5子コメント)

          Despite this being my job, I am pretty confident you'd destroy me.

          [–]mason240 4ポイント5ポイント  (1子コメント)

          Correct, that allows mods to use bots that automatically ban users from dozens and dozens of subreddits without them knowing.

          Seriously though, if a mod is mass banning users to the point that notification messages are considered spam that Reddit has to prevent, they should lose all mod authority.

          [–]OakTable 0ポイント1ポイント  (0子コメント)

          The ban message is automatic. You can't prove that they were banning to cause a message. They might have simply not liked that person and wanted to prevent them from ever posting in their sub(s).

          You can send messages to people whether or not you're a mod via PM, so if you're just trying to spam people you don't need to ban them to do it. If you want to punish someone for spamming, punish people who do it manually, not for spam that results as a secondary consequence of an action they should be free to take and which you as dev can simply make not happen.

          Which is, you know, what the devs did.

          [–]k_princess 0ポイント1ポイント  (0子コメント)

          Thank you!

          [–]powerlanguage[S] 4ポイント5ポイント  (1子コメント)

          Correct. This is to prevent bans from random subreddits being used as a way to annoy people.

          You can read more about this here.

          コメントをもっと表示する (1 返事)

            [–]shawa666 11ポイント12ポイント  (9子コメント)

            This will be abused as fuck....

            [–]rogue780 7ポイント8ポイント  (0子コメント)

            Already has been.

            [–]myndzha 2ポイント3ポイント  (6子コメント)

            i wonder if admins are ever going to do a purge of mods in /r/europe ... that shit is INSANE. got banned for bogus reason, clicked message the mods and the mod basically agreed that ban was unjustified but straight up tells me he doesn't like me and keeps the perma ban. messaged them like 3 times in 3 days after that, im 99% sure if i message them again they will use THIS brand new feature on me. thanks admins!

            [–]danweber 5ポイント6ポイント  (0子コメント)

            The response to mods sucking is to make a new subreddit and convince people to go to it.

            This is hard. It would be easier (but still hard) if the people who were worked up about the mods sucking spent less time saying "MOMMY MOMMY STOP HIM FROM DOING THAT" and more time saying "dear admins, please help make it easier for two subreddits to compete with each other for userbase."

            [–]shawa666 1ポイント2ポイント  (1子コメント)

            Nah, they won't be doing that. As long as no one notices in the media they don't give a fuck.

            [–]CuilRunnings -2ポイント-1ポイント  (0子コメント)

            Or emails their advertisers.

            [–]twentyone_21 -2ポイント-1ポイント  (2子コメント)

            the mod basically agreed that ban was unjustified but straight up tells me he doesn't like me and keeps the perma ban.

            That's their right.

            messaged them like 3 times in 3 days after that, im 99% sure if i message them again they will use THIS brand new feature on me.

            Why would you harass them after they said they are not changing their mind? People like you are why this was created.

            [–]myndzha 0ポイント1ポイント  (1子コメント)

            love the irony of you saying this load of shit and being a moderator of /r/facepalm. mods rights and responsibility is to watch that rules being followed and not ban whoever you don't like. it looks like its EXACTLY same though process going on with r/europe's mods and that is just wrong.

            [–]twentyone_21 2ポイント3ポイント  (0子コメント)

            mods rights and responsibility is to watch that rules being followed and not ban whoever you don't like.

            That's not true. They can ban whoever they want for whatever they want, or even nothing. Admins will back mods up on this 100 times out of 100.

            that is just wrong.

            That's your opinion. You can start your own subreddit where things are done "right" though. That's how Reddit is built.

            コメントをもっと表示する (1 返事)

              [–]jealouspony 1ポイント2ポイント  (0子コメント)

              Cool, will definitely come in handy with certain users!

              [–]Jess_than_three 1ポイント2ポイント  (0子コメント)

              Beautiful.

              [–]JustLogginMyThoughts 1ポイント2ポイント  (0子コメント)

              It is important to note that modmail muting is not intended to be a punitive tool. It is designed to force people to 'cool off' from messaging modmail.

              Why not just ratelimit modmail for non approved submitters? This implementation seems way more ripe for abuse.

              [–]randomredditorreturn 1ポイント2ポイント  (0子コメント)

              I see the point of it, and yet, I don't.

              [–]TerryTerrorist 6ポイント7ポイント  (4子コメント)

              Yeah, that won't be abused.

              [–]m-p-3 3ポイント4ポイント  (1子コメント)

              A user will be notified via PM from the subreddit that they have been muted. This notification only happens if they have participated in the subreddit (same as subreddit bans).

              IMO a user should still be notified, even if they never participated in a subreddit.

              This is like those blanket-ban that happened on some subreddit I won't name, because they participated in the wrong subreddit. And since they never participated, they couldn't know they were banned unless they looked if they could submit or not.

              That's probably not a big deal, but for the sake of transparency the user should be notified nonetheless.

              [–]CuilRunnings 9ポイント10ポイント  (3子コメント)

              Sweet!! Any plans to give communities even a single tool to address dissatisfaction with moderators who abuse their power? Like literally any single sort of tool whatsoever, even just a register of general disapproval?

              [–]Min_thamee -1ポイント0ポイント  (2子コメント)

              A button that would register dissaproval from regular submitters to a subreddit towards mods (anonymously) would be interesting.

              [–]DonQuixoteReference 4ポイント5ポイント  (2子コメント)

              I submitted this idea like a year ago and got flamed and downvoted for it. Something about free speech, I don't know. Good to see it in action!

              [–]tiercel 2ポイント3ポイント  (0子コメント)

              For good or bad, Reddit today isn't the same as Reddit a year ago.

              コメントをもっと表示する (1 返事)

                [–]CircleJerkAmbassador 2ポイント3ポイント  (13子コメント)

                Hahah oh boy this is gonna make so many people mad.

                I can't believe the administrators of reddit would allow censoring of modmail and my free speech to spam racial/sexist slurs when I'm trying to have a valued discussion with them. I'm going to VOAT! Right after I screencap my valuable input to post to /r/subredditcancer, browse the front page for 6 more hours and try to get banned from a few more subreddits.

                You have been temporarily muted from r/subreddit . You will not be able to message the moderators of r/subreddit for 72 hours. ;P

                [–]Dared00 1ポイント2ポイント  (0子コメント)

                I'M GOING TO VOAT!

                goes to Voat

                only subscribes to /v/MeanwhileOnReddit

                コメントをもっと表示する (12 返事)

                  [–]rogue780 2ポイント3ポイント  (88子コメント)

                  I have mixed opinions of this. I actually got banned from /r/answers a couple days ago and still haven't gotten a response as to why other than one of the mods calling me a troll. There needs to be some accountability for mods of major subreddits to provide warnings and also when they institute a ban, reference what rule was broken and how. I'm getting very frustrated that they won't answer a simple question of "Why was I banned". It's not like I'm asking them every 5 minutes. It's once a day.

                  I guess I need to send PMs to all the mods individually now?

                  [–]VarsityPhysicist 9ポイント10ポイント  (5子コメント)

                  There needs to be some accountability for mods

                  That is directly against Reddit's objective

                  [–]axord 5ポイント6ポイント  (59子コメント)

                  It's once a day.

                  I suspect your intuition that repeating the same question every day is a productive move... is very wrong.

                  [–]CupBeEmpty 1ポイント2ポイント  (21子コメント)

                  I guess I need to send PMs to all the mods individually now?

                  Oh god, please don't let people know that is the alternative.

                  [–]twentyone_21 3ポイント4ポイント  (2子コメント)

                  "Block User" still exists.

                  [–]CupBeEmpty 1ポイント2ポイント  (1子コメント)

                  True, but having to have each mod block individual users is still a pain.

                  [–]heatheranne 1ポイント2ポイント  (1子コメント)

                  I just respond with instructions on how to message modmail, and a very confused, apologetic tone.

                  If this is a moderation issue, please message the moderators as a whole of the subreddit in question. You can do this by placing /r/subreddit name in the 'to' field.

                  [–]V2Blast 0ポイント1ポイント  (0子コメント)

                  I just go with a neutral tone:

                  Don't PM individual mods about subreddit-related matters. Click "message the moderators" above the sidebar (below the modlist) to message the mods as a whole so we can all see the entire conversation.

                  [–]CuilRunnings -1ポイント0ポイント  (4子コメント)

                  I wish there was a better mechanism for mod accountability.

                  [–]CupBeEmpty 3ポイント4ポイント  (3子コメント)

                  Some mods are jerks. I don't really see a way to "make them accountable" that doesn't undermine reddit's entire system.

                  コメントをもっと表示する (11 返事)

                    [–]Minifig81 1ポイント2ポイント  (3子コメント)

                    /u/powerlanguage have I ever told you how much I love you?

                    I don't have time to count the ways right now because I got called into my other job (the paying one this time) (modding on reddit being a big one), but take all of my <3 right now please. :)

                    [–]JoyousCacophony 0ポイント1ポイント  (2子コメント)

                    That's a mutin.

                    [–]Minifig81 1ポイント2ポイント  (1子コメント)

                    Oh hush before I mute you. You're just jealous I'm not sharing my love.

                    Here, you can have half: 3.

                    Feel better?

                    [–]JoyousCacophony 0ポイント1ポイント  (0子コメント)

                    I saw half and 3 and got excited :(

                    [–]Ultra-Bad-Poker-Face 0ポイント1ポイント  (3子コメント)

                    What is preventing you from automatically muting someone again whenever the mute expires

                    [–]powerlanguage[S] 4ポイント5ポイント  (2子コメント)

                    Nothing. But bear in mind a user will be notified every time you mute them. If you do it indiscriminately it may end end up in the awkward situation where a subreddit is spamming a user.

                    edit: mindful bears

                    [–]arminius_saw 3ポイント4ポイント  (0子コメント)

                    But bear in a user will be notified every time you mute them.

                    So bears inside users will be notified (and assumedly angered), duly noted. Will avoid muting users with bears in them.

                    [–]CuilRunnings 2ポイント3ポイント  (0子コメント)

                    Have you ever taken a single action against moderators who harass their user base or is this just rhetoric?

                    [–]CuilRunnings 1ポイント2ポイント  (23子コメント)

                    Can you make all subreddit bans sunset after 72 hours as well? Why the difference in the functionality?

                    [–]agentlame -4ポイント-3ポイント  (22子コメント)

                    Man, you're really running buckshot over this thread. Slow day?

                    [–]CuilRunnings 2ポイント3ポイント  (21子コメント)

                    Reading other people's comments and hoping to engage in substantive discussion. I would welcome you to add on that front if you are able.

                    [–]agentlame -4ポイント-3ポイント  (20子コメント)

                    To what end? You already know why you can't have bans expire in 72hrs. It would literally destroy an entire subset of the site. It would also invalidate every single rule in every single sub.

                    You're proposing simply closing reddit, nothing less.

                    [–]CuilRunnings 3ポイント4ポイント  (18子コメント)

                    Why do you have such little faith in community voting, and your and other moderator's ability to shape the community's voting? Have you ever been to /r/TrueReddit? It's not perfect, but I find that /u/kleopatra6tilde9 is probably one of the most effective moderators on the site.

                    [–]IAMA_dragon-AMA 3ポイント4ポイント  (2子コメント)

                    why do you have such little faith in community voting

                    AHAHAHAHAHAHA

                    A few large subs have tried that, actually. f7u12 did so a couple years back, and /r/leagueoflegends did so recently. Within a week of both, shitposts were ridiculously common, and easy-to-consume media (small, single images pertaining to an in-joke) would push out larger stuff that takes longer to go through.

                    [–]agentlame 2ポイント3ポイント  (14子コメント)

                    Why do you think people should have to be harassed to participate on reddit? I'll take your TrueReddit and see you BlackLadies. The voting system does nothing for people being harassed. But that's why you purposefully picked a subreddit that has no topic.

                    [–]CuilRunnings -1ポイント0ポイント  (13子コメント)

                    I don't think anyone should have to be harassed. I think if people have controversial opinions put them into a public space, they should expect the public to react. If they wish to share in private spaces, they may do so as well. I think moderators have a good amount of controls to open and close their spaces, including taking subreddits private. I'd open to more discussion if you feel like that isn't adequate.

                    I'll take your TrueReddit and see you BlackLadies.

                    I'm not sure what you're referring to. Is that a quarantined subreddit? I think I've seen some pretty racist coming from there, but I don't know exactly what you want me to say about it.

                    The voting system does nothing for people being harassed.

                    Individuals should be allowed to mute other individuals from their personal notifications. I firmly believe this and frankly I'm astounded the feature isn't more developed by now.

                    コメントをもっと表示する (1 返事)

                      [–]Honestly_ 2ポイント3ポイント  (0子コメント)

                      Thank you for making it it 72 rather than 24. While it many of us would prefer longer, this should help cool down most users who are otherwise redeemable. A good number of us appreciate that.

                      [–]geeca 0ポイント1ポイント  (2子コメント)

                      This wouldn't happen to do anything with several subreddits banning entire sections of the userbase for no reason would it? /r/offmychest for example?

                      [–]IAMA_dragon-AMA 2ポイント3ポイント  (1子コメント)

                      Fortunately, there are usually alternative subreddits.

                      [–]noobit 4ポイント5ポイント  (0子コメント)

                      Plugging /r/bettereddit here, as indexing subreddit alternatives would go a long way to subreddit discovery and making the good-on-paper "just make a competing subreddit" mechanic actually work

                      [–]deviouskat89 0ポイント1ポイント  (0子コメント)

                      I don't see us using this very often (300k sub), but it's nice to have the option.

                      [–]Iamadinocopter 0ポイント1ポイント  (0子コメント)

                      That seems more logical than banning someone from a subreddit for simply talking to the mods via modmail and not ever having posted any content of any sort.

                      [–]Faliceer 0ポイント1ポイント  (0子コメント)

                      Thanks for this!

                      [–]IAMA_dragon-AMA 0ポイント1ポイント  (1子コメント)

                      Can you mute fellow mods? This sounds fun.

                      [–]TortugaNeve2 1ポイント2ポイント  (0子コメント)

                      No, that is not possible:

                      Fellow moderators can not be muted.

                      [–]krispness 0ポイント1ポイント  (0子コメント)

                      I feel like this won't end up being useful. Usually when we have an issue with modmail it's because someone was banned for flaming or trolling and want to have an argument with the mods. I'll try it since I'm currently having an issue with someone but I can see them being muted and just being more motivated to continue in 72 hours, it's not a very long time.

                      [–]MoralMidgetry 0ポイント1ポイント  (0子コメント)

                      If this is intended as a limited-use tool to force a temporary "cooling-off period" from modmail specifically, what is the rationale behind allowing mutes to be initiated from the mute page rather than from the modmail flatlist only?

                      [–]ownage516 0ポイント1ポイント  (3子コメント)

                      What screen capture are you using?

                      [–]TortugaNeve2 1ポイント2ポイント  (2子コメント)

                      Here:

                      Recorded it with quicktime screen recorder on a retina display and edited in After Effects. Everyone loves some motion blur.

                      [–]ownage516 0ポイント1ポイント  (1子コメント)

                      Is there a way to do it on windows?

                      [–]TortugaNeve2 1ポイント2ポイント  (0子コメント)

                      I would imagine so, just get a screen recorder and After Effects.

                      [–]dietotaku -2ポイント-1ポイント  (36子コメント)

                      A user will be notified via PM from the subreddit that they have been muted.

                      is that really necessary? seems like it might be more effective to just let them shout into the void.

                      [–]drogean3 15ポイント16ポイント  (8子コメント)

                      yeah, like shadowbanning, thats universally loved

                      [–]powerlanguage[S] 2ポイント3ポイント  (26子コメント)

                      seems like it might be more effective to just let them shout into the void.

                      Can you clarify what you mean? Not notify them at all and just silently discard their messages?

                      [–]allthefoxes 2ポイント3ポイント  (0子コメント)

                      hype!

                      Nice, great change. 72 hours seems like a good time.

                      [–]IamAlso_u_grahvity 2ポイント3ポイント  (0子コメント)

                      modmail muting is not intended to be a punitive tool.

                      Understood. I'm still going to enjoy this like an agent in The Matrix.

                      TYVM!

                      [–]Crackmacs 0ポイント1ポイント  (13子コメント)

                      Hmm.. I like the idea myself, but I assume people will just get even more pissed off and make throwaways to spam modmail instead. Will be interesting seeing how this plays out.

                      [–]powerlanguage[S] 4ポイント5ポイント  (12子コメント)

                      people will just get even more pissed off and make throwaways to spam modmail instead.

                      We're aware that the ease of creating alts means that mods are often unwilling to use tools that notify the user in question (as muting does). We're hoping to solve this issue so that mod and admin tools can be effective and transparent.

                      In the meantime, if a user is using an alt to evade a mute, please contact the community team for assistance.

                      [–]reseph 0ポイント1ポイント  (11子コメント)

                      How are you planning to solve sockpuppets without manual admin intervention?

                      [–]redtaboo 1ポイント2ポイント  (10子コメント)

                      see this discussion

                      It sounds like it hasn't been much of an issue yet for those testing the feature, if/when it does happen we'll need admin intervention but that's the same as with subreddit ban evasion.

                      [–]airmandan 0ポイント1ポイント  (2子コメント)

                      Is this rollout not yet global? I have no mute buttons in any of my subreddits' modmail.

                      [–]powerlanguage[S] 1ポイント2ポイント  (0子コメント)

                      It is out for everyone.

                      This is a caching issue. We're looking into a fix.

                      edit should be fixed.

                      [–]redtaboo 1ポイント2ポイント  (0子コメント)

                      It seems they only show up on new modmail messages, so going forward you should see them.

                      I have a chain where the user first mailed us before this change then again after, only the messages after the change was pushed out have the button.

                      [–]therandomdude69 0ポイント1ポイント  (9子コメント)

                      What happens if we mute a moderator? (Just out of curiosity)

                      [–]powerlanguage[S] 7ポイント8ポイント  (4子コメント)

                      Fellow moderators can not be muted.

                      [–]therandomdude69 0ポイント1ポイント  (0子コメント)

                      Thanks for the response, that's a good thing to know :)

                      [–]Juz16 0ポイント1ポイント  (2子コメント)

                      What if you mute /u/reddit? What about the admins?

                      [–]13steinj 0ポイント1ポイント  (3子コメント)

                      Is that possible?

                      It shouldn't be. If it is, codewise it should be a quick fix

                      if not thing.thing.subreddit.is_moderator(thing.thing.author):
    <The button>

                      Should disable the button from appearing on messages where the author is a mod.

                      Edit: yeah, I can't mute other mods anyway.

                      [–]therandomdude69 4ポイント5ポイント  (0子コメント)

                      yea, I just tested it to make sure. Admins did well coding it :D

                      [–]mcopper89 2ポイント3ポイント  (1子コメント)

                      I believe you dropped this. ')'

                      [–]marzipanzebra 0ポイント1ポイント  (0子コメント)

                      <3 the TLDR

                      [–]ElectrifiedPop 0ポイント1ポイント  (0子コメント)

                      The TL:DR; is what gave me life today.

                      [–]FockSmulder 0ポイント1ポイント  (0子コメント)

                      It is important to note that modmail muting is not intended to be a punitive tool.

                      Double effect reasoning applies.

                      コメントをもっと表示する (45 返事)