499
500

Moderators: Modmail Muting (self.modnews)

powerlanguage[A] が 投稿

We've rolled out modmail muting for all mods today. Muting gives mods the ability to temporarily prevent a user from messaging that subreddit's modmail. Thank you to all the mods that helped beta test this feature and provided feedback.

Details:

  • Muting only affects the user in the subreddit they were muted in.
  • Mutes last for 72 hours after which they are silently removed.
  • Mutes can be applied from a modmail message flatlist or r/subreddit/about/muted.
  • A user will be notified via PM from the subreddit that they have been muted. This notification only happens if they have participated in the subreddit (same as subreddit bans).
  • This PM appears in modmail:
    • Within the thread in question if performed from modmail
    • As a new thread if the muting was performed from r/subreddit/about/muted
  • Existing mutes can be seen at r/subreddit/about/muted, which is linked to in modtools.
  • Mute actions appear in the modlog.
  • Automatic unmutes will appear in the modlog as being performed by u/reddit.
  • Mods will not be able to message muted users or invite them as mods.
  • Mods need to have access and mail permission to mute users.

It is important to note that modmail muting is not intended to be a punitive tool. It is designed to force people to 'cool off' from messaging modmail. As ever, if you are being repeatedly harassed or spammed please contact the community team for assistance.

TL:DR;

上位 200 件のコメント全て表示する 256
並べ替え:
ベスト
トップ新着論争中古い順Q&A

[–]magicwhistle 67ポイント68ポイント  (50子コメント)

Cool! Thank you.

For the interested, here's the full text of the PM sent to muted users:

You have been temporarily muted from r/subreddit. You will not be able to message the moderators of r/subreddit for 72 hours.

Would it be a good idea for this auto-PM include a line that says it's not okay to create a new account to continue modmail spamming, and what the potential consequences are? If a user is so annoying in modmail that you're forced to mute them, there's a chance that they'll be the type of user who's annoying enough to create an alt and continue yelling, and it just encourages them if mods have to reply back and say "you can't do that or you'll get banned".

[–]FlareCorran 43ポイント44ポイント  (9子コメント)

Would it be a good idea for this auto-PM include a line that says it's not okay to create a new account to continue modmail spamming, and what the potential consequences are?

Don't stuff beans up your nose!

[–]breawycker 14ポイント15ポイント  (2子コメント)

Also Don't hand out panda sandwiches at a PETA convention and No climbing the Reichstag dressed as Spider-Man

[–]TheRighteousTyrant 15ポイント16ポイント  (1子コメント)

The Wikipedia humor section is bizarre and amusing.

[–]breawycker 4ポイント5ポイント  (0子コメント)

Just the way I like it.

[–]magicwhistle 22ポイント23ポイント  (4子コメント)

Yes, but the way I look at it is:

  • If the user is already the worst kind of user: They were already thinking of creating an alt to harass you, it's not like you gave them ideas. The PM has now done the work of giving them fair warning, so if they choose to do it anyways, you can right away message the admins and get them site-banned.
  • If the user has enough sense to not want to be perm-banned from Reddit: They'll back off.

Either way, it's not a terrible outcome for the mods.

[–]tickdickler 2ポイント3ポイント  (1子コメント)

Except when they keep changing IPs.

[–]magicwhistle 2ポイント3ポイント  (0子コメント)

Yes, that's a problem. From what I've seen, most trolls don't bother and eventually fuck off, which is good. But dedicated ones can cause some trouble like that and I'm really hoping that admins come up with something of a solution for it.

コメントをもっと表示する (2 返事)

    [–]flatsperm 1ポイント2ポイント  (0子コメント)

    Relevant entire episode of Home Movies.

    [–]dietotaku 16ポイント17ポイント  (8子コメント)

    oh come on, it tells them when the mute is up? then what's the point of "silently" removing it? they'll just set themselves a little reminder to come back in 3 days and start up again.

    [–]magicwhistle 10ポイント11ポイント  (1子コメント)

    It seemed weird to me too, but I don't mind it too much after I thought about it a little. At best, they get bored and stop for good. At worst, you get 3 days of blessed silence, after which you can just mute them again. Or get them banned if they really persist in bothering you.

    [–]IranianGenius 9ポイント10ポイント  (0子コメント)

    Exactly. I was hesitant in askreddit, but it seemed to work really well. Only had one or two people abuse it

    [–]TheEnigmaBlade 6ポイント7ポイント  (2子コメント)

    Since it's not much different than the beta, users are not notified when the mute is removed. They're only notified when they're muted.

    [–]dietotaku 0ポイント1ポイント  (1子コメント)

    but since the mute notification says "this will go away in 72 hours," there's no point in not notifying them when it's removed. they already know when it's removed. it would make more sense if it just said "you've been temporarily muted" and expired in 72 hours without saying anything (or if it just didn't tell them anything at all and they could shout at no one until they get bored not getting an answer).

    [–]TheEnigmaBlade 13ポイント14ポイント  (0子コメント)

    Oh, that's what you meant.

    Stating the limit is not as bad as you believe. From my experience using the feature during the beta when the mute length was 24 hours, only 2 of the 25 users we muted continued to message us after the mute was removed. Both of these users were messaging us once every day before the mute anyway, so the muting them really didn't prevent or encourage any negative behavior.

    If the feature does not work on certain outliers, message the admins and let them take care of it as stated in this post.

    [–]p_iynx 3ポイント4ポイント  (0子コメント)

    The idea is that in three days, most people will have moved on. The majority will hopefully forget if they aren't reminded. The crazy ones will have been crazy anyway. :)

    [–]13steinj 1ポイント2ポイント  (1子コメント)

    !RemindMe 72 hours.

    [–]RemindMeBot 0ポイント1ポイント  (0子コメント)

    Messaging you on 2015-09-19 18:51:30 UTC to remind you of this.

    CLICK THIS LINK to send a PM to also be reminded and to reduce spam.

    Parent commenter can delete this message to hide from others.

    [FAQs] [Custom] [Your Reminders] [Feedback] [Code]

    [–]x_minus_one 3ポイント4ポイント  (1子コメント)

    It might as well say

    You have been temporarily muted from r/subreddit. You will be able to harass the moderators of r/subreddit again in 72 hours, or just create a new account.

    [–]magicwhistle 0ポイント1ポイント  (0子コメント)

    I think it will remain to be seen how this works out. In some subs, it is going to cause exactly that--more trouble--but in some others, it may help.

    Either way, if they harass you again afterwards, you can mute them again and then get them banned. It's not perfect, for sure, but none of this is perfect, and this at least has some potential to help some mods.

    [–]powerlanguage[S] 5ポイント6ポイント  (11子コメント)

    This is a good suggestion - It makes sense that the mute notification would have the same treatment as the ban notification.

    [–]magicwhistle 1ポイント2ポイント  (0子コメント)

    Sorry for tagging and replying to you again, but as I think about it more, I don't think the current auto-PM gives enough useful information for this function to be well-received as a "hey, buddy, cool down" notice by the offending user. It seems a lot more likely to be viewed as a punishment, by both mods and users, and thereby provoke further problems.

    The PM doesn't tell why the user was muted, or that it's supposed to be a "non-punitive" thing, which I'm taking to mean that it's a cooldown thing. It doesn't link to the Reddit rules, the subreddit rules, or to any kind of thing saying "Harassing moderators is bad, please knock it off OR ELSE, thank you".

    Of course, trolls don't give a shit about any of that stuff. They're a lost cause. But what about those users who are just very agitated, but deep down are willing to calm down and get themselves reinstated on the subreddit? The current PM seems like it would make it impossible to use for that subset of users. That's fine if that's not the target group of this function. But, with an extra line or two in the PM, it could be useful in that way too.

    [–]magicwhistle 3ポイント4ポイント  (9子コメント)

    Yeah, that line would be perfect.

    On a related note, are older notification messages eventually going to be put into proper case instead of all lowercase? I just noticed that the "mute" notice and "Welcome to reddit" message are in proper case, while "ban" and "approved submitter" are not.

    [–]powerlanguage[S] 5ポイント6ポイント  (8子コメント)

    We're moving towards casing everything correctly. At some point we'll revist all the existing strings and convert them. In the meantime there may be some incongruities as new strings have regular casing and old strings are all lowercase.

    [–]timotab 4ポイント5ポイント  (1子コメント)

    maybe you should put "Reddit" into a global variable/macro/something and change all the appropriate text strings to include that value, so that when the next CEO decides that in fact "reddit" was indeed better, you only have to change it in one place :)

    [–]TonyQuark 0ポイント1ポイント  (5子コメント)

    Can you also standardize the use of /r/subredditName or r/subredditName? (I prefer the former.) Thanks.

    [–]TheAppleFreak [スコア非表示]  (4子コメント)

    /r/subreddit is the canonical version, I believe, but because so many people forgot to put the leading slash they added r/subreddit to the syntax as well.

    [–]TonyQuark [スコア非表示]  (2子コメント)

    Yes, that's right, but the mute message uses r/subredditName while other messages use the (imo correct) /r/subredditName convention. That's what I was referring to.

    [–]TheAppleFreak [スコア非表示]  (1子コメント)

    Ah, didn't realize that. Seems like a typo to me.

    [–]TonyQuark [スコア非表示]  (0子コメント)

    Might be. I just thought it would be a good question to ask in line with the question about casing. :)

    [–]Drunken_Economist [スコア非表示]  (0子コメント)

    r/whatever was canon until the markdown added autolinking on /r/.

    [–]TownIdiot25 1ポイント2ポイント  (8子コメント)

    Would it be a good idea for this auto-PM include a line that says it's not okay to create a new account to continue modmail spamming, and what the potential consequences are?

    No, it hasn't helped in the ban message from what I've seen, in fact it has only given them the idea more.

    [–]magicwhistle 2ポイント3ポイント  (7子コメント)

    I'm curious to know more. Would you be able to give a ballpark number of how often people did it before the addition was made to the ban message (whenever that was) and how often they did it after?

    I think the root of the problem is not the inclusion of such a line that reminds them of the rules. The problem is the inefficient, very manual process of reporting a user who is modmail spamming or ban evading.

    Having to message admins, wait for an actual admin to manually check, and then get back to you is a poor experience for mods. If there were a better system, it wouldn't be a big deal if it did give them the idea more--mods would be able to take care of it more quickly and easily, with less stress.

    Shouldn't it be able to be automated? Mods go to a form, fill in details: X user is spamming us in Y way, with suspected Z other accounts, in G subreddit, and an automated process checks:

    • Has X user been banned from G subreddit? When?
    • Have they messaged modmail of G? When? How often?
    • Did mods mute them?
    • What is their IP?
    • What is the age of accounts Z?
    • Have accounts Z done anything to subreddit G since X was banned?

    etc. etc. and eventually the system should hypothetically be able to put together a pretty solid "Is this an alt account (Y/N)" and hand down a ban. Or maybe I don't know anything and that's all impossible.

    I'm not sure that's better in terms of workload--because it means admins would probably need a ban appeals team--but it does allow mods to get rid of problem users quickly, while maintaining fairness since the program checks on a specific set of criteria.

    [–]TownIdiot25 2ポイント3ポイント  (6子コメント)

    When our users do it, they literally reply to the first ban message quoting the part that says "warning: switching accounts to evade blah blaah", then say "you can't stop me from doing that". Recently we got someone shadowbanned for saying that then switching accounts, and this was his reply. For 6 hours.

    [–]arminius_saw 4ポイント5ポイント  (0子コメント)

    Now there's a fellow with a flourishing social life.

    [–]timotab 1ポイント2ポイント  (0子コメント)

    Then the mute would have fixed that particular one, and if they created a new account you mute and report that to the admins. If the user is being that obnoxious, they will get an IP ban.

    [–]magicwhistle 0ポイント1ポイント  (3子コメント)

    That brings up something I was thinking about before: you should be able to delete specific modmails, not just block a user. What if some jackass spams you like that and you have to wade through all their shit just to do your job and help other users?

    I still think the problem is lack of tools--an automated alt-detecting system and mail deletion, to start--rather than that informing users about the rules is the problem, but I definitely acknowledge that some users really are this level of shitty, and that the current mute implementation doesn't solve that.

    Can I tag admins in things? Do they hate that? For /u/powerlanguage: https://www.reddit.com/r/modnews/comments/3l791w/moderators_modmail_muting/cv3uajv

    [–]TownIdiot25 0ポイント1ポイント  (2子コメント)

    That was after we blocked him, and he was shadowbanned. MY suggestion is that mods have a checkbox option "Allow shadowbanned users to message modteam?" If you have it unchecked, their message goes nowhere.

    [–]magicwhistle 0ポイント1ポイント  (1子コメント)

    It seems kind of broken that shadowbanned users can message mods. Wouldn't mods be the first target of a vengeful shadowbanned user? Sure, maybe wrongfully banned users should be able to contact somebody to talk about their ban, but sub mods shouldn't have to handle that shit.

    /r/ideasfortheadmins or /r/modsupport for your idea.

    [–]studdenfadden [スコア非表示]  (0子コメント)

    The problem is that you completely block shadowbanned users they will create a new account and use that till it gets banned. Then mods being harrased in large subs might not know who was harassing them. "is this from that guy in the thread I deleted today or two days ago?"

    [–]green_flash 2ポイント3ポイント  (7子コメント)

    I don't think that's necessary. Confrontational messages are hardly ever helpful with abusive redditors. If they message you again with another account, just mute that as well and message the admins about the incident.

    [–]magicwhistle 0ポイント1ポイント  (6子コメント)

    Yes, I know. I'm not saying I would message them back. I know better. New mods might not.

    Either way, a line in the auto-generated PM threatening a ban removes any need for any kind of further message at all. It warns them of what's going to happen if they fuck around, and if they do it anyways, then you do exactly that--mute again and message the admins to get them banned.

    [–]asianblazin 0ポイント1ポイント  (5子コメント)

    I was just banned first, and when asked why, muted. Since I didn't send repeated messages, I think a mod is just using these tools to express hostility (or it's something automatic). The subs in question r/racism and r/blackladies. I don't really think it's possible to design tools that aren't liable to abuse. The human factor involved can't be fixed.

    [–]magicwhistle 2ポイント3ポイント  (4子コメント)

    Sorry, but what about it? No one made a pretense to designing tools that aren't liable to abuse. Unfortunately, almost every internet tool is liable to abuse. They can't create foolproof moderation, but they can and should equip the good mods (who outnumber the bad ones) to assist good users (who outnumber the bad ones, or the ones who just think that all mods are evil).

    This may sound dumb, but: you're going to have to deal with it. Not every space on Reddit will welcome a user's opinion, whether that's because the mods are "hostile" or whether it's the user who's being "hostile". Either way, the trick is to find a community where you fit in and can discuss things that matter to you, and that's where the tools won't be abused. That is the only way Reddit can work.

    P.S. Question: Did you, as an Asian (presumably) male, do something stupid in /r/blackladies, a sub for black ladies?

    [–]asianblazin 1ポイント2ポイント  (3子コメント)

    Nope, I literally had never posted there before.

    The only reason I was subscribed was to learn more about the perspective of black ladies on reddit.

    I have no problem being banned, but unless the mods are dealing with dozens of such messages per day, I don't see what's wrong with sending a quick message stating what rule was violated. Immediate banning and muting with no explanation and refusal to give explanation is a little Kafkaesque. That being said, fortunately this isn't a trial, and as you said, there are plenty of other communities on reddit to go to.

    [–]magicwhistle 1ポイント2ポイント  (1子コメント)

    You mean you never interacted with the sub at all in any way and they somehow plucked your username from somewhere and banned you? Then that would be odd. Sometimes mods proactively ban users (for example, mods of /?/wehatebananas might ban a user with an extensive history in /?/welovebananas), but I'm not seeing a huge amount to cause alarm in your history.

    Anyways, mods, especially those of larger subreddits, or subreddits about sensitive issues, do deal with a lot of messages each day, and a lot of bullshit from whiny users or trolls. I'm not defending or attacking the behavior of the mods in this situation, since I don't know all the details and, while I personally wouldn't proactively ban, I do understand why some mods feel they need to.

    But again, the internet isn't always fair. It even sometimes happens that both the mods and the user have good intentions, but both sides are used to assuming the worst, and the wires get crossed. Not ideal, but that's the anonymous, non-face-to-face nature of the web for you.

    [–]nemec 0ポイント1ポイント  (0子コメント)

    It seems a bit silly to be able to ban a user from a subreddit that's never posted or commented there before. The only reason I can think of is if they were cross-posting links to the subreddit in an attempt at brigading.

    [–]powerlanguage[S] 22ポイント23ポイント  (4子コメント)

    For those who have been participating in the beta, this is what has changed in the full release:

    • Mutes last for 72 hours
    • Internal mute reasons:
      • stored at /about/muted
      • link to message thread if performed from within modmail
      • custom text field if performed from /about/muted
    • Mute notification messages appear in modmail:
      • in thread if performed within modmail
      • as a separate thread if performed from about/muted

    [–]hansjens47 18ポイント19ポイント  (1子コメント)

    I just want to take the time to note how strong the process leading up to the launch for this has been from the admin side.

    Thanks for that!

    [–]powerlanguage[S] 6ポイント7ポイント  (0子コメント)

    Thank you, that's good to hear. Let me know if you have any feedback on the process.

    [–]Meneth 0ポイント1ポイント  (0子コメント)

    in thread if performed within modmail

    I'm really glad this suggestion of mine made it in.

    Nice work!

    コメントをもっと表示する (1 返事)

      [–]Antrikshy 6ポイント7ポイント  (2子コメント)

      I just want to ask: What program was used to record that gif? Is it screen recorded? I'm digging the motion blur.

      [–]powerlanguage[S] 5ポイント6ポイント  (1子コメント)

      Recorded it with quicktime screen recorder on a retina display and edited in After Effects. Everyone loves some motion blur.

      Aside: It turns out raw screen recordings make very poor gifs. Page loads feel like an eternity and cursor movements seem really erratic.

      [–]Antrikshy 3ポイント4ポイント  (0子コメント)

      I knew there was some trickery going on here. This works pretty well though. High frame rate options and everything.

      [–]K_Lobstah 32ポイント33ポイント  (19子コメント)

      Can finally silence the roar of all those users asking if I'm single!

      Oh wait, that was a dream I had. Never mind, guess I'll just use it for spammers.

      Thanks!

      [–]agentlame 6ポイント7ポイント  (0子コメント)

      Pfft... I get messages twice a day from users that want to fuck me. Some even go so far as to make it clear they want it to be a homosexual encounter by specifying thier beliefs about my sexual orientation.

      [–]DaedalusMinion 14ポイント15ポイント  (5子コメント)

      ayy bb u wan sum fuk

      [–]KarmaNeutrino 3ポイント4ポイント  (2子コメント)

      mod me

      pls no mute

      [–]daniell61 5ポイント6ポイント  (6子コメント)

      ayyyy

      You free and single tonight?

      [–]K_Lobstah 9ポイント10ポイント  (5子コメント)

      I think we both already know the answer to that question.

      [–]Assy-McGee 4ポイント5ポイント  (3子コメント)

      Yes and yes. B @ ur houz @ 8 w/ sum boxed wine n a pak of condos :)

      [–]K_Lobstah 16ポイント17ポイント  (2子コメント)

      I'm not looking to invest in any real estate at this time, but thank you.

      [–]Assy-McGee 13ポイント14ポイント  (1子コメント)

      That's a shame my south side property values are rising rapidly and it's good for you to get on it before the bubble bursts, nowhaimsayin?

      [–]vbullinger 4ポイント5ポイント  (0子コメント)

      I think I see some serious growth potential here, /u/K_Lobstah. I'd reconsider if I were you.

      [–]daniell61 1ポイント2ポイント  (0子コメント)

      Well theres room for 'friends' :P

      I can bring the sushi and pizza

      [–]Rlight 3ポイント4ポイント  (1子コメント)

      ur karma lookin real nice, lemme get sum

      [–]agentlame 25ポイント26ポイント  (12子コメント)

      Mutes last for 72 hours after which they are silently removed.

      Perfect amount of time. This is the exact limit of 99% of troll's stamina.

      "You'll never, ever, ever get rid of me!" Three days, every time.

      This PM appears within the thread in question if performed from modmail

      This is a much better solution than starting a new thread.

      [–]redtaboo 6ポイント7ポイント  (6子コメント)

      pls to send me a modmail so I can mute you.

      [–]agentlame 6ポイント7ポイント  (5子コメント)

      Sent!

      [–]redtaboo 11ポイント12ポイント  (4子コメント)

      Muted! <3

      [–]jippiejee 5ポイント6ポイント  (2子コメント)

      Oh... showing off your fancy modmail colors.

      [–]redtaboo 7ポイント8ポイント  (1子コメント)

      I like to look pretty for you. ;)

      [–]TonyQuark 1ポイント2ポイント  (0子コメント)

      For anyone wondering: check the beta testing feature in your preferences to enable colors.

      [–]28DansLater 5ポイント6ポイント  (4子コメント)

      I've seen some extremely persistent trolls. 72 hours isn't shit for them.

      [–]AntithesisD 4ポイント5ポイント  (0子コメント)

      Nothing stopping you from muting them again if they keep going. It sure is a big step up from not having anything!

      [–]agentlame 8ポイント9ポイント  (0子コメント)

      Yeah, but I'm talking about the overwhelming majority.

      [–]globalvarsonly -1ポイント0ポイント  (0子コメント)

      Yep, /r/gamerghazi mods have people they've banned persistently harassing them for months after. This isn't good enough. If a user has behaved so badly they earned a permanent ban, and then continue to harass mods, they should receive a permanent mod-mail ban.

      Once someone has gone that far troll, there is no hope for the account. If that person ever really changes, they can start over with a fresh account.

      [–]Bardfinn 1ポイント2ポイント  (0子コメント)

      https://en.wikipedia.org/wiki/Pareto_distribution

      [–]rogue780 [スコア非表示]  (1子コメント)

      I have mixed opinions of this. I actually got banned from /r/answers a couple days ago and still haven't gotten a response as to why other than one of the mods calling me a troll. There needs to be some accountability for mods of major subreddits to provide warnings and also when they institute a ban, reference what rule was broken and how. I'm getting very frustrated that they won't answer a simple question of "Why was I banned". It's not like I'm asking them every 5 minutes. It's once a day.

      I guess I need to send PMs to all the mods individually now?

      [–]CupBeEmpty [スコア非表示]  (0子コメント)

      I guess I need to send PMs to all the mods individually now?

      Oh god, please don't let people know that is the alternative.

      [–]fdagpigj 1ポイント2ポイント  (1子コメント)

      Can we mute /u/reddit?

      On a slightly unrelated note, it looks like I've mysteriously been automatically unsubscribed from this subreddit, yet this post still appears on my frontpage (and in /subreddits/mine it appears in the main listing but not in the sidebar)... have I somehow clicked the unsubscribe button without noticing?

      [–]TheEnigmaBlade 1ポイント2ポイント  (0子コメント)

      You can mute any admin, but they can still respond. It was the first thing I tested. :(

      [–]FockSmulder 1ポイント2ポイント  (0子コメント)

      It is important to note that modmail muting is not intended to be a punitive tool.

      Double effect reasoning applies.

      [–]Google_Panda 1ポイント2ポイント  (2子コメント)

      Mods will not be able to message muted users or invite them as mods.

      What if they're your friend that got banned from another subreddit you happen to be a mod of? This means you cannot message them at all? Even if it's as a PM under your username instead of the mod mail?

      [–]Drunken_Economist [スコア非表示]  (0子コメント)

      No, it means you can't message them from the subreddit or its modmail

      [–]powerlanguage[S] 0ポイント1ポイント  (0子コメント)

      Muting only affects the user in the subreddit they were muted in.

      So you'd still be able to PM them.

      [–]TerryTerrorist [スコア非表示]  (0子コメント)

      Yeah, that won't be abused.

      [–]shawa666 5ポイント6ポイント  (4子コメント)

      This will be abused as fuck....

      [–]rogue780 [スコア非表示]  (0子コメント)

      Already has been.

      [–]myndzha 0ポイント1ポイント  (2子コメント)

      i wonder if admins are ever going to do a purge of mods in /r/europe ... that shit is INSANE. got banned for bogus reason, clicked message the mods and the mod basically agreed that ban was unjustified but straight up tells me he doesn't like me and keeps the perma ban. messaged them like 3 times in 3 days after that, im 99% sure if i message them again they will use THIS brand new feature on me. thanks admins!

      [–]shawa666 -1ポイント0ポイント  (1子コメント)

      Nah, they won't be doing that. As long as no one notices in the media they don't give a fuck.

      [–]k_princess 2ポイント3ポイント  (14子コメント)

      Quick question about this:

      A user will be notified via PM from the subreddit that they have been muted. This notification only happens if they have participated in the subreddit (same as subreddit bans).

      I'm pretty new to this, so please forgive my idiocy. Does this mean that a user who has never participated in a subreddit can be banned without them ever getting a notification?

      [–]redtaboo 3ポイント4ポイント  (10子コメント)

      Correct, that prevents mods from spamming users with ban messages from subreddits they've never heard of.

      [–]powerlanguage[S] 3ポイント4ポイント  (7子コメント)

      I beat you by 22 seconds redtaboo - You're getting slow :P

      <3

      [–]redtaboo 1ポイント2ポイント  (6子コメント)

      Oh... it is on!

      <3

      [–]powerlanguage[S] 2ポイント3ポイント  (5子コメント)

      Despite this being my job, I am pretty confident you'd destroy me.

      [–]mason240 0ポイント1ポイント  (0子コメント)

      Correct, that allows mods to use bots that automatically ban users from dozens and dozens of subreddits without them knowing.

      Seriously though, if a mod is mass banning users to the point that notification messages are considered spam that Reddit has to prevent, they should lose all mod authority.

      [–]k_princess 0ポイント1ポイント  (0子コメント)

      Thank you!

      [–]powerlanguage[S] 3ポイント4ポイント  (1子コメント)

      Correct. This is to prevent bans from random subreddits being used as a way to annoy people.

      You can read more about this here.

      コメントをもっと表示する (1 返事)

        [–]dietotaku 2ポイント3ポイント  (29子コメント)

        A user will be notified via PM from the subreddit that they have been muted.

        is that really necessary? seems like it might be more effective to just let them shout into the void.

        [–]drogean3 14ポイント15ポイント  (7子コメント)

        yeah, like shadowbanning, thats universally loved

        [–]dietotaku -1ポイント0ポイント  (6子コメント)

        i was under the impression it was the application of shadowbanning that was loathed moreso than its actual function. it would make sense to me if someone's being a turd and you want them to shut up, telling them you're banning them so they can immediately make a new account and keep being a turd isn't a very good idea.

        [–]drogean3 4ポイント5ポイント  (5子コメント)

        this is what happens when the system is broken

        [–]dietotaku -2ポイント-1ポイント  (4子コメント)

        in that specific case, it does suck that it was the result of an error. but if he had been a spammer/troll/harassing people/one of the things that would have justified a ban, then it worked - he spent 10 months using an account that couldn't cause problems for everyone else, rather than getting a ban notice and saying "welp, time to start a new account and resume business as usual!"

        [–]drogean3 6ポイント7ポイント  (0子コメント)

        thats the thing, it was designed for spammers but is used for EVERYONE ELSE

        [–]frankenmine 0ポイント1ポイント  (2子コメント)

        Shadowbanning does nothing to spammers anymore. They've learned how it works. They regularly check for it and switch accounts if and when shadowbanned.

        Shadowbanning has turned into a tool to silence dissent and nothing more.

        [–]dietotaku 1ポイント2ポイント  (1子コメント)

        silence dissent

        that sounds overly dramatic.

        [–]frankenmine -1ポイント0ポイント  (0子コメント)

        I do not intend rhetorical flourish. Every word in my comment was used per its primary connotation.

        [–]powerlanguage[S] 0ポイント1ポイント  (20子コメント)

        seems like it might be more effective to just let them shout into the void.

        Can you clarify what you mean? Not notify them at all and just silently discard their messages?

        [–]DonQuixoteReference 4ポイント5ポイント  (1子コメント)

        I submitted this idea like a year ago and got flamed and downvoted for it. Something about free speech, I don't know. Good to see it in action!

        [–]CircleJerkAmbassador 3ポイント4ポイント  (11子コメント)

        Hahah oh boy this is gonna make so many people mad.

        I can't believe the administrators of reddit would allow censoring of modmail and my free speech to spam racial/sexist slurs when I'm trying to have a valued discussion with them. I'm going to VOAT! Right after I screencap my valuable input to post to /r/subredditcancer, browse the front page for 6 more hours and try to get banned from a few more subreddits.

        You have been temporarily muted from r/subreddit . You will not be able to message the moderators of r/subreddit for 72 hours. ;P

        [–]13steinj -2ポイント-1ポイント  (10子コメント)

        Please tell me that message is real. I want it to be real.

        [–]Bardfinn 3ポイント4ポイント  (5子コメント)

        There is little reason to suspect that a modmail message substantially the same as this one does not exist.

        [–]fearofthesky 0ポイント1ポイント  (4子コメント)

        Can confirm. I have seen so fucking many that are exactly this, except with more accusations of the mods being SJW cuckolds.

        [–]sugardeath -2ポイント-1ポイント  (1子コメント)

        Just WHAT is this new fascination with cuckolds lately? It just seems to have popped up out of no where!

        コメントをもっと表示する (2 返事)

          [–]devperez 3ポイント4ポイント  (2子コメント)

          It's not. There will be complaints about being muted, but it won't be that extreme. Someone will get banned from a sub, they'll message the mods, nazi mods will mute them, then they'll post to a sub about it. That'll mostly be it.

          [–]13steinj -1ポイント0ポイント  (1子コメント)

          My comment was semi sarcastic.

          コメントをもっと表示する (1 返事)

            [–]Crackmacs 1ポイント2ポイント  (12子コメント)

            Hmm.. I like the idea myself, but I assume people will just get even more pissed off and make throwaways to spam modmail instead. Will be interesting seeing how this plays out.

            [–]powerlanguage[S] 4ポイント5ポイント  (11子コメント)

            people will just get even more pissed off and make throwaways to spam modmail instead.

            We're aware that the ease of creating alts means that mods are often unwilling to use tools that notify the user in question (as muting does). We're hoping to solve this issue so that mod and admin tools can be effective and transparent.

            In the meantime, if a user is using an alt to evade a mute, please contact the community team for assistance.

            [–]reseph 1ポイント2ポイント  (10子コメント)

            How are you planning to solve sockpuppets without manual admin intervention?

            [–]redtaboo 0ポイント1ポイント  (9子コメント)

            see this discussion

            It sounds like it hasn't been much of an issue yet for those testing the feature, if/when it does happen we'll need admin intervention but that's the same as with subreddit ban evasion.

            [–]reseph -1ポイント0ポイント  (8子コメント)

            We have someone in our subreddit who has created at least 50 sockpuppets in the last 2 years, we have always reported them to the admins, but they continue to make sockpuppets. They get shadowbanned of course, but return again and again. (This person is not an extremely abusive user, but has a history of backseat moderating and trolling, so spotting them in the wild is not always quick)

            Alerting the admins is not a solution, just a temporary measure. PMing the user the notification is only going to make it worse, nothing else.

            [–]redtaboo 1ポイント2ポイント  (6子コメント)

            It sounds like that particular user wouldn't be stopped by most normal measures anyway though. This feature will probably be helpful in most cases, the outliers will always be outliers, I'm not sure there's much to be done about that without making things too strict for the regular users.

            [–]reseph 0ポイント1ポイント  (5子コメント)

            I'm still not sure how this notification feature would be helpful in most cases. It's the opposite of helpful to mods in almost all cases. Either a user is going to drop it (but that doesn't help, because they're already muted) or a user is going to create a sockpuppet now that they know they're muted.

            [–]redtaboo 1ポイント2ポイント  (2子コメント)

            This may be one of those things that we have to wait and see on. There's an askreddit mod in that same discussion I linked now saying they had the same reservations at first, but were surprised at the outcome.

            So, why not wait and see how it all shakes out?

            [–]reseph 2ポイント3ポイント  (1子コメント)

            Yeah I'm fine with waiting and seeing, just thinking about the long term. I see 0 benefits of this notification compared to the partial downsides it'll be giving. It'll add up over the years.

            コメントをもっと表示する (2 返事)

              [–]evanvolm 0ポイント1ポイント  (0子コメント)

              I'm in the same boat sadly. I've stopped informing the admins because it's ultimately useless since banning/botbanning from my end essentially does the same thing. I see no real solution to it either, other than putting in place strict account age and karma requirements, which also affects new users who are perfectly fine. This also has to be done with AutoModerator, though should be a built-in option (it exist for wiki editing).

              This muting feature doesn't help our particular subreddit because he doesn't message us, but I'm sure the larger ones will find some use.

              [–]JoyousCacophony 0ポイント1ポイント  (0子コメント)

              Poor ooer :(

              [–]CuilRunnings 1ポイント2ポイント  (0子コメント)

              Sweet!! Any plans to give communities even a single tool to address dissatisfaction with moderators who abuse their power? Like literally any single sort of tool whatsoever, even just a register of general disapproval?

              [–]deviouskat89 0ポイント1ポイント  (0子コメント)

              I don't see us using this very often (300k sub), but it's nice to have the option.

              [–]Iamadinocopter [スコア非表示]  (0子コメント)

              That seems more logical than banning someone from a subreddit for simply talking to the mods via modmail and not ever having posted any content of any sort.

              [–]reseph 0ポイント1ポイント  (1子コメント)

              Why send a PM to the user? The only reason I can see muting someone is for spamming modmail as a troll.

              Sending them a PM to confirm the mute will just make them realize sending modmail's will be pointless and instead probably decide to create sockpuppets.

              [–]IamAlso_u_grahvity 0ポイント1ポイント  (0子コメント)

              modmail muting is not intended to be a punitive tool.

              Understood. I'm still going to enjoy this like an agent in The Matrix.

              TYVM!

              [–]geeca 0ポイント1ポイント  (0子コメント)

              This wouldn't happen to do anything with several subreddits banning entire sections of the userbase for no reason would it? /r/offmychest for example?

              [–]allthefoxes 0ポイント1ポイント  (0子コメント)

              hype!

              Nice, great change. 72 hours seems like a good time.

              [–]airmandan 0ポイント1ポイント  (2子コメント)

              Is this rollout not yet global? I have no mute buttons in any of my subreddits' modmail.

              [–]powerlanguage[S] 1ポイント2ポイント  (0子コメント)

              It is out for everyone.

              This is a caching issue. We're looking into a fix.

              edit should be fixed.

              [–]redtaboo 0ポイント1ポイント  (0子コメント)

              It seems they only show up on new modmail messages, so going forward you should see them.

              I have a chain where the user first mailed us before this change then again after, only the messages after the change was pushed out have the button.

              [–]Minifig81 0ポイント1ポイント  (3子コメント)

              /u/powerlanguage have I ever told you how much I love you?

              I don't have time to count the ways right now because I got called into my other job (the paying one this time) (modding on reddit being a big one), but take all of my <3 right now please. :)

              [–]m-p-3 0ポイント1ポイント  (1子コメント)

              A user will be notified via PM from the subreddit that they have been muted. This notification only happens if they have participated in the subreddit (same as subreddit bans).

              IMO a user should still be notified, even if they never participated in a subreddit.

              This is like those blanket-ban that happened on some subreddit I won't name, because they participated in the wrong subreddit. And since they never participated, they couldn't know they were banned unless they looked if they could submit or not.

              That's probably not a big deal, but for the sake of transparency the user should be notified nonetheless.

              [–]DanKolar62 -1ポイント0ポイント  (0子コメント)

              Thank you.

              [–]therandomdude69 0ポイント1ポイント  (9子コメント)

              What happens if we mute a moderator? (Just out of curiosity)

              [–]powerlanguage[S] 6ポイント7ポイント  (4子コメント)

              Fellow moderators can not be muted.

              [–]13steinj 0ポイント1ポイント  (3子コメント)

              Is that possible?

              It shouldn't be. If it is, codewise it should be a quick fix

              if not thing.thing.subreddit.is_moderator(thing.thing.author):
    <The button>

              Should disable the button from appearing on messages where the author is a mod.

              Edit: yeah, I can't mute other mods anyway.

              [–]therandomdude69 2ポイント3ポイント  (0子コメント)

              yea, I just tested it to make sure. Admins did well coding it :D

              [–]mcopper89 1ポイント2ポイント  (1子コメント)

              I believe you dropped this. ')'

              [–]marzipanzebra 0ポイント1ポイント  (0子コメント)

              <3 the TLDR

              [–]ani625 0ポイント1ポイント  (0子コメント)

              Awesome! 3 days should be long enough.

              [–]coreldh 0ポイント1ポイント  (5子コメント)

              Whats the differemce between muting and baning?

              [–]redtaboo -1ポイント0ポイント  (4子コメント)

              muting disallows them from messaging modmail, while banning disallows them from posting in a subreddit.

              [–]coreldh [スコア非表示]  (3子コメント)

              so getting muted is worst than getting banned cus you even can reply the mod?

              [–]redtaboo [スコア非表示]  (2子コメント)

              Well, not really, bans can be made permanent while modmail-muting can not. And, in most cases, the only users getting muted should be those that were already spamming modmail.

              [–]ElectrifiedPop 0ポイント1ポイント  (0子コメント)

              The TL:DR; is what gave me life today.

              [–]gotohell666 0ポイント1ポイント  (0子コメント)

              THANK YOU

              [–]mobyte 0ポイント1ポイント  (0子コメント)

              Really great addition, thanks.

              [–]Kishara 0ポイント1ポイント  (0子コメント)

              Thank you. We needed this :)

              [–]theonlygurl 0ポイント1ポイント  (0子コメント)

              Fantastic!!! Thank you!!

              [–]Honestly_ 0ポイント1ポイント  (0子コメント)

              Thank you for making it it 72 rather than 24. While it many of us would prefer longer, this should help cool down most users who are otherwise redeemable. A good number of us appreciate that.

              [–]CuilRunnings -1ポイント0ポイント  (9子コメント)

              Can you make all subreddit bans sunset after 72 hours as well? Why the difference in the functionality?

              [–]agentlame 0ポイント1ポイント  (8子コメント)

              Man, you're really running buckshot over this thread. Slow day?

              [–]CuilRunnings 0ポイント1ポイント  (7子コメント)

              Reading other people's comments and hoping to engage in substantive discussion. I would welcome you to add on that front if you are able.

              [–]agentlame -2ポイント-1ポイント  (6子コメント)

              To what end? You already know why you can't have bans expire in 72hrs. It would literally destroy an entire subset of the site. It would also invalidate every single rule in every single sub.

              You're proposing simply closing reddit, nothing less.

              [–]CuilRunnings 0ポイント1ポイント  (4子コメント)

              Why do you have such little faith in community voting, and your and other moderator's ability to shape the community's voting? Have you ever been to /r/TrueReddit? It's not perfect, but I find that /u/kleopatra6tilde9 is probably one of the most effective moderators on the site.

              [–]agentlame 1ポイント2ポイント  (3子コメント)

              Why do you think people should have to be harassed to participate on reddit? I'll take your TrueReddit and see you BlackLadies. The voting system does nothing for people being harassed. But that's why you purposefully picked a subreddit that has no topic.

              [–]rogue780 [スコア非表示]  (0子コメント)

              Perhaps a system like tagpro has where the first ban is like 8 hours, next one is a few days, next one is a few weeks, then the next one is several months.

              [–]ZadocPaet -1ポイント0ポイント  (1子コメント)

              Now we just need permanent mute.

              [–]AssuredlyAThrowAway -1ポイント0ポイント  (0子コメント)

              Thanks for having them removed after 72 hours; this is a great system to prevent spamming but also does well to prevent abuse by "trigger happy" mods.

              Cheers.

              [–]Ultra-Bad-Poker-Face 0ポイント1ポイント  (3子コメント)

              What is preventing you from automatically muting someone again whenever the mute expires

              [–]powerlanguage[S] 4ポイント5ポイント  (2子コメント)

              Nothing. But bear in mind a user will be notified every time you mute them. If you do it indiscriminately it may end end up in the awkward situation where a subreddit is spamming a user.

              edit: mindful bears

              [–]arminius_saw 1ポイント2ポイント  (0子コメント)

              But bear in a user will be notified every time you mute them.

              So bears inside users will be notified (and assumedly angered), duly noted. Will avoid muting users with bears in them.

              [–]CuilRunnings 2ポイント3ポイント  (0子コメント)

              Have you ever taken a single action against moderators who harass their user base or is this just rhetoric?

              [–]jaggazz 0ポイント1ポイント  (0子コメント)

              Can I mute the mods below me??? PLEASE??

              [–]dragonitetrainer -1ポイント0ポイント  (3子コメント)

              /u/American_Soviet /u/ASS_KRACKERS

              [–]Tnargkiller -1ポイント0ポイント  (0子コメント)

              This is going to be enormously helpful.

              コメントをもっと表示する (10 返事)