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How programmers view end users.. (i.imgur.com)

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[–]packetOFfries 207ポイント208ポイント  (38子コメント)

"We need you to draw seven red lines, all of them strictly perpendicular. Some with green ink, and some with transparent."

[–]McCuz 126ポイント127ポイント  (21子コメント)

Solution

[–]evasote 5ポイント6ポイント  (0子コメント)

That sketch was amazing, and this answer is fucking brilliant

[–]marcxvi 3ポイント4ポイント  (0子コメント)

10/10 holy fuck

[–]FowD9 5ポイント6ポイント  (15子コメント)

those are no straight longer lines

[–]Sushisource 49ポイント50ポイント  (9子コメント)

His implication is the lines are drawn on curved space. The lines are straight, it's the space that's curved.

[–]Feelthenips 7ポイント8ポイント  (1子コメント)

and why can I not see the transparent lines?

[–]MortemInferri 2ポイント3ポイント  (0子コメント)

if you get close enough to them they appear infinite and straight in both directions.

[–]Throw_Away_One_Day 2ポイント3ポイント  (0子コメント)

"We need you to draw seven red lines, all of them strictly perpendicular. Some with green ink, and some with transparent."

If I recall correctly it was said he was the expert in drawing red lines. Once they are drawn the stipulation was never made that they had to remain lines.

Also by definition all lines(in this context) are straight, no need to say straight line.

[–]20rakah 1ポイント2ポイント  (0子コメント)

draw them in 7 spatial dimensions then draw a 3d projection.

[–]jovietjoe 1ポイント2ポイント  (0子コメント)

He is simply using non euclidean geometry

[–]Blackers 1ポイント2ポイント  (1子コメント)

they are all parallel...

[–]tertiumdatur 0ポイント1ポイント  (0子コメント)

Aaaand perpendicular. Take a second look

[–]F1A 0ポイント1ポイント  (0子コメント)

But did he blow up the balloon?

[–]googlyman 21ポイント22ポイント  (0子コメント)

Perfect.

[–]Meurdin 7ポイント8ポイント  (3子コメント)

I think making them perpendicular could work on the right curved surface. At least three perpendicular lines are easy.

[–]Rogork 2ポイント3ポイント  (0子コメント)

The problem is solvable using 3D space, as shown in a post above, but I'm guessing the original video is dealing with 2D printing or something? I dunno, it's probably just a metaphor for IT stuff >_>

[–]deains 1ポイント2ポイント  (0子コメント)

The problem is trivial if you simply draw the lines in ℝ7

[–]razorfin8 4ポイント5ポイント  (2子コメント)

My boss emailed me a todo list that made no sense I emailed this back

[–]Tift 5ポイント6ポイント  (1子コメント)

Hows the job search going?

[–]Travlow 0ポイント1ポイント  (0子コメント)

His former boss is still looking.

[–]Tift 1ポイント2ポイント  (0子コメント)

Finally I have a way to explain why I hated my last job.

[–]_sosneaky 0ポイント1ポイント  (0子コメント)

Justine is adorable :3

[–]MobiusF117 0ポイント1ポイント  (0子コメント)

Good God, this feels like mondays....

[–]Tornado_Wind_of_Love 0ポイント1ポイント  (0子コメント)

That hit too close to home for me to laugh...

[–]WherelsMyMind 0ポイント1ポイント  (0子コメント)

I have a rage headache now, thanks mate.

[–]BoomOpish 0ポイント1ポイント  (0子コメント)

I am drunk and my in-laws are in town. I'm sitting on an ottoman and I watched that entire video. Because I'm an expert.

[–]4realthistime 0ポイント1ポイント  (0子コメント)

That video was giving an anxiety attack quarterway through...

[–]Saxi 0ポイント1ポイント  (0子コメント)

That was the best thing I watched since Firefly. Reminds me of my days in start ups.

[–]snotbag_pukebucket 50ポイント51ポイント  (3子コメント)

I found an end user they're talking about.

[–]ancientweird 13ポイント14ポイント  (0子コメント)

http://imgur.com/gallery/LyWZifO

[–]Ree81 12ポイント13ポイント  (0子コメント)

Source is new Disney cartoon Gravity Falls. They're boy band clones, and only know words like "Word" and "lady".

[–]OralCulture 40ポイント41ポイント  (13子コメント)

Remember, there are only two occupations that refer to their customers as users.

[–]Muzzles56 65ポイント66ポイント  (6子コメント)

Programmers and your mum

[–]CaptnGoose 5ポイント6ポイント  (0子コメント)

Ouch...

[–]EtherMan 7ポイント8ポイント  (4子コメント)

Users and customers are generally two different things and are only the same when talking about free software distributed directly by the programmer. For the vast majority of software, users are not the customers of the programmer. It's also a LOT of occupations that refer to users. Mack as an example have users driving and/or riding the trucks, or even loading/unloading it for that matter, but the customer is the company that employes those users. Or we can example from say Google. The users are the ones using the searchengine. But their customers are the companies buying ads to show those users. I could go on forever about this.

[–]cliffotn -1ポイント0ポイント  (3子コメント)

In the corporate IT world, internal end users are also referred to as the IT department's "customers". The full phrase would be "internal customers", but given the context of a conversation is almost always shortened to just "customers", the "internal" being inferred.

[–]Saussiche 0ポイント1ポイント  (0子コメント)

really? as a programmer I view the IT department of the company i'm working for as the end-user, because they are in charge of deploying and monitoring the software that I design. They have knowledge of hardware systems, and using management and analytical software, but I've never seen an IT guy working on a software project. Maybe it means different things in different places?

[–]EtherMan 0ポイント1ポイント  (1子コメント)

Indeed. But as you say, that's when it's distributed directly from the programmer to the user. Only then is the user and customer the same, but that's actually not as common as when sold with companies or other people in between, in which case it's not the same.

[–]evasote -2ポイント-1ポイント  (0子コメント)

Let's not split too many hairs. Internal Customers is more common lately, and some people say Users to differentiate from, what some are calling 'customers' but I think it more properly the 'client'.

Your 'Client' is not always your 'Customer' and even less often your 'User'.

I think the intention is good. It's a bad joke - is the other field Drug Users? Because McDonald's called people who go there 4+ times a week 'Heavy Users' too. Tool makers call the people using their tools the 'User' as well (even if they sell 1,000 on contract to a big factory, meaning Ford or the Furniture Company is the 'Customer' or 'Client'), and so should software tool makers.

[–]anchises868 8ポイント9ポイント  (2子コメント)

Drug dealers? (Seriously. I'm trying to figure out the other one.)

[–]FriendsOfFruits 2ポイント3ポイント  (0子コメント)

programmer, silly goose

[–]OralCulture 0ポイント1ポイント  (0子コメント)

Yes, drug dealers and my point was a joke. Who cares who pays; who ever 'uses' the software is the user.

[–]22fortox 4ポイント5ポイント  (0子コメント)

Users aren't really the same as customers. If you are contracted to make a program for a company, then the people who use that program are users but they are not your customers. They would be the company's customers though.

[–]gregguygood 3ポイント4ポイント  (0子コメント)

Because sometimes customers are not the users.

[–]dwild 1ポイント2ポイント  (0子コメント)

I'm not sure of your point but most of the times, users aren't the customers of the programmers, at least not directly. The software that I build are bought by companies, the users are their employees. Same goes for most contracted work, where some time the users are the customers to the company but not your customers, often, the users are only potential customers.

[–]clsbabe 84ポイント85ポイント  (9子コメント)

How end users view programmers...

[–]SmugSceptic 30ポイント31ポイント  (1子コメント)

Tony Stark should have never left him on top of that building.

[–]spacemoses 4ポイント5ポイント  (0子コメント)

TONY STARK WAS ABLE TO BUILD THIS IN A CAVE

WITH A BOX OF SCRAPS

https://www.youtube.com/watch?v=XOhBAyxd-WY

[–]mMounirM 7ポイント8ポイント  (2子コメント)

that hair looks greasy as fuck

[–]SimplyComplexd 3ポイント4ポイント  (0子コメント)

Where'd you find that picture of me. And while we're at it, where did you find that video of all the users I've dealt with.

[–]Kwangone 1ポイント2ポイント  (0子コメント)

You know Dave?! Tell him I said hi.

[–]r_e_k_r_u_l 8ポイント9ポイント  (1子コメント)

The glass is a pretty bad user interface by itself. Should really always come with a straw

[–]pleasenopuffin 8ポイント9ポイント  (0子コメント)

Add a straw and they'll end up poking their eye out.

[–]end_guy 8ポイント9ポイント  (1子コメント)

As a programmer this is extremely accurate. I had one client send me an email about their "Update Profile" button not working. Well some Javascript had changed and a function call was being called to a function that didn't exist anymore. I told the client that I was currently on another project, and I would be able to fix their issue later that afternoon and have it deployed first thing tomorrow morning. Exactly 3 hours later I receive this:

Thanks for getting back to me, <MY REAL NAME>. I don't know what the problem could be. I've been clicking update profile ever hour since your last email and it's still not working. Should I keep trying to update my profile?

[–]AnalBumCover1000 1ポイント2ポイント  (0子コメント)

As a Jr. Sysadmin with only little programming experience I think this is relevant to the entire IT industry. I certainly feel this way about my end users on a daily basis...

The biggest problem is they get so worried whenever they do anything legitimate, even with me watching. They will hesitate at every step and expect a detailed explanation before proceeding, even at my direction to run Ninite and Update Windows. You'd think a user like that would take decades to download the tons of bloatware and malware I find after leaving them alone for an afternoon.

My biggest gripe is with people who don't fucking read anything. Hello is this IT? Yes, how can I help you. I've got this terrible virus on my windows that is counting down and I keep hitting cancel but it won't go away. I have INCREDIBLY important work on this machine and I cannot afford to lose it. I'm sorry to hear that, let me create a ticket... No, no, I don't have that kind of time, I need this fixed now. Click. ... 5min later I get a call from my boss. Hey you need to go help circle jerk right now so drop what you are doing. I rush over to the user only to find a Windows Update prompt on his screen. Oh SHIT! I exclaim! I get close to user so we can both see the screen, Let's read what this says... "Windows has finished installing updates to your PC, please reboot to complete the process." Well, sir, it looks like your PC needs to reboot. Click "Yes" and walk away. Call me back if the virus returns.

[–]craftbeerguyPA 19ポイント20ポイント  (1子コメント)

Because that is an accurate depiction of the general public Source: worked at wawa for 7 years

[–]PhengleiKai 1ポイント2ポイント  (0子コメント)

When I worked there we still had to take orders by hand, shit must be a blessing to not have to interact with people in the deli area now.

[–]losian 4ポイント5ポイント  (1子コメント)

It's funny, because then the programmers design a product with no mindfulness of how the product will be used and nobody can use it right because it's utterly intuitive.. Once worked for a company who had their backend IT progamming guys build a softphone for the company. The mute button was an enigma to them. It was buried deep, it didn't always mute "by design", and you had to click and hold it. Nevermind what else you were doing, but the developers were adamant that it was desirable behavior despite being told, by the people they were developing it to be used by, otherwise.

[–]SerLava 1ポイント2ポイント  (0子コメント)

One time I was working on an ecommerce site build that was mostly being managed by programmers. They had added a button called "nevermind" that appeared on the credit card details page. "Nevermind" clears out everything you've added to the cart, and sends you back to the homepage.

I don't fucking even.

[–]meatystick 3ポイント4ポイント  (1子コメント)

Where is this from?

[–]Keaton4494 3ポイント4ポイント  (0子コメント)

Gravity Falls, a show on Disney XD. The guys here are a boy band called Sevral Timez.

[–]CokeCowboys 3ポイント4ポイント  (1子コメント)

Tap Tap Tap SEVRAL TIMEZ IS OVERRATED

[–]coffeeslacks 16ポイント17ポイント  (3子コメント)

No, I don't view them like that. I constantly watch them use the systems and do that. There is a difference.

I literally created a site with a search box and a button saying search. I received a complaint saying "All I want is a box for me to type in the item I'm looking for". Followed up with the complaint, and the user didn't realize you could type in the box because I had rounded the corners, and apparently boxes that you type in should be square.

[–]SystemFailure 9ポイント10ポイント  (2子コメント)

He's got a point though. You turned the box into a bar. We don't typically type in bars. There's a lot of quirks to UXD on the subconscious level that we don't normally think about just ingrained into human nature.

[–]yayola 13ポイント14ポイント  (1子コメント)

This look is fairly ubiquitous:

http://cdn.cssflow.com/snippets/search-dropdown/preview-260.png

[–]shlupdedoodle 5ポイント6ポイント  (0子コメント)

That box has a small inset shade, 'search...' is written inside it alongside an icon, and perhaps most importantly its white stands out from the gray background. I would say without further knowledge of the original UX we can't tell if it looked typable.

I know the glass image is meant to be funny, but the truth is that end users will always use an object or program in the way its affordability design made them too. The problem more often than not are not glasses with an opening where the user doesn't drink from... but something that looks like an opening, with instructions that nobody reads saying "drink from elsewhere". That's when the "dumb user" (really just a user who has other things to think about) will drink from the supposed wrong end... which is really the right one, except the UI designer messed up.

[–]SmugSceptic 5ポイント6ポイント  (2子コメント)

Yeah but who would ever use it like that?

[–]thegoldenshepherd 25ポイント26ポイント  (0子コメント)

"Yeah, but who would ever use it like that?" Asked the new recruit, eyes curious and shining bright with the optimism of an unknowing child.

'he'll learn' I thought to myself as I put my focus back on my screen, coding my eight-thousandth "are you sure you want to " pop up.

[–]66bananasandagrape 7ポイント8ポイント  (0子コメント)

Relevant xkcd

[–]Flashcookies 2ポイント3ポイント  (0子コメント)

Somehow, including a manual only makes it worse.

[–]andrei86 1ポイント2ポイント  (0子コメント)

You mean QA.

[–]BeginnerLevelFoodie 2ポイント3ポイント  (1子コメント)

To be fair, i once watched an end user try to drink water and he drowned.

[–]Travlow 0ポイント1ポイント  (0子コメント)

I bet watching him/her drown was the highlight of your Christmas.

[–]i_pooped_the_sheets 1ポイント2ポイント  (2子コメント)

And writing instructions doesn't help either because nobody will read them.

[–]ImportGuy[S] 0ポイント1ポイント  (0子コメント)

Yep, I'm sure I agree to those terms and conditions check

[–]saruwatarikooji 0ポイント1ポイント  (0子コメント)

Even if they do read them, it apparently takes advanced technical training to maintain reading comprehension in the presence of computers and technology...

[–]KruskDaMangled 1ポイント2ポイント  (1子コメント)

In fairness, there are actual cases where this is (rightfully) so, or distressingly near enough to justify it.

They still need to take more goddamn technical writing courses, though, or absorb more on average from the ones they do. It is not sufficient to merely become conversant in corporate forms of memos, executive summaries, and other industry form communication standards, although this is clearly an advantage in many potential careers for them, and other computer related fields.

[–]Astramancer_ 0ポイント1ポイント  (0子コメント)

I've had people ask me how to save. The save button has been in the same place and in the same format for TWENTY GODDAMN YEARS.

[–]PM_MeYourAvocados 1ポイント2ポイント  (0子コメント)

That is how I view the family members who ask me to "fix" their computers.

[–]Gedwyn19 0ポイント1ポイント  (0子コメント)

End users are stupid. They fuck everything up.

No offence to any end users here...

[–]djtodd242 1ポイント2ポイント  (0子コメント)

Coincidentally, thats how infrastructure people view developers...

[–]MEANJOEBEAN 3ポイント4ポイント  (0子コメント)

As a programmer who recently worked as a user experience designer, my long-held belief that users are fucking morons was put to the test: turns out they are fucking morons. My entire job was based on designing UI for the lowest common denominator. Makes sense, usability is good for money, but not so much for artificial selection.

"There are no wrong answers," I would lie to the test users in person and on surveys, gritting my teeth.

[–]lecherous_hump 0ポイント1ポイント  (0子コメント)

I don't see anything wrong with this.

[–]gh0sti 0ポイント1ポイント  (0子コメント)

yea users are always breaking everything

[–]hopsinduo 0ポイント1ポイント  (0子コメント)

To be fair we are taught to view end users like this to make our programming much better.

[–]xRealNinjuzx 0ポイント1ポイント  (0子コメント)

For the most part they are right.

[–]SpyBoy690 0ポイント1ポイント  (0子コメント)

This is how Blizzard view new players to Hearthstone too...

[–]ItFrightensMe 0ポイント1ポイント  (0子コメント)

I write a lot of backend ago libraries, my users are other programmers and I still think this.

[–]csgodreamer 0ポイント1ポイント  (0子コメント)

. this is so true it makes me think about Tuesday already. fuck no im not going back this time!

[–]kala1928 0ポイント1ポイント  (0子コメント)

I think the GIF is actually how end users use your finished product.

[–]ohthirtythree 0ポイント1ポイント  (1子コメント)

How many times are we gonna have to see this before it runs its course?

[–]gaytechdadwithson 0ポイント1ポイント  (0子コメント)

The image wasn't accurate?

[–]androgenoide 0ポイント1ポイント  (0子コメント)

Sure, the people who complain seem like idiots (and many probably are) but then there's the question of what the end user wants the program to do vs what the programmer thinks the end user should want...

[–]-TheDoctor 0ポイント1ポイント  (0子コメント)

How anyone in an IT related position views end users.*

FTFY

[–]sanshinron -1ポイント0ポイント  (0子コメント)

This is how I view 99% of people around me and that approach has always benefited me.

[–]reddit_user13 1ポイント2ポイント  (0子コメント)

Needs more GUI.

[–]RainDancingChief 0ポイント1ポイント  (0子コメント)

When I was in school all of my profs that taught anything to do with some sort of programming (C, PLC logic or otherwise) came right out and told us "You should assume the end user is a complete moron and design accordingly. Idiot proof all of the software you create."

Makes a good point. To test each others software for bugs we would try to break it.

[–]cwbrandsma 0ポイント1ポイント  (0子コメント)

Most of my bad end user stories have to do with people deathly afraid of their computer. I've seen people convinced their laptop will explode if they touch the wrong key on the keyboard. Then they need extensive training on minor version changes of any program.

[–]theszak 0ポイント1ポイント  (0子コメント)

It's problematical that many programmers haven't a better literary background to write technical text that scans better for users. What technical writing is a joy to read as well as the best writing of the great authors of literary works?

[–]putzeh 0ポイント1ポイント  (1子コメント)

As a sys admin, same view. Maybe a bit more head banging on table.

[–]Choralone 0ポイント1ポイント  (0子コメント)

I tend to view the programmers that way as well.

[–]whistling_dixie 0ポイント1ポイント  (0子コメント)

...they're not wrong.

Source: worked in tech support for too long.

[–]Dr_GuRNstROODle 0ポイント1ポイント  (0子コメント)

Rightly so, based off of many google play reviews

[–]Nithryok 0ポイント1ポイント  (0子コメント)

Not just programmers, but any and all IT staff view end user's like this.

Source, work in IT.

[–]FaZaCon 0ポイント1ポイント  (0子コメント)

They should look at them as job security.

[–]_Fucking_Faggot_ 0ポイント1ポイント  (0子コメント)

I support hundreds of programmers at my job and the lack of basic computer knowledge floors me. Yes, you may be good at math and logic. But ask them to install or fix their development software...

[–]fancyhedgehog 0ポイント1ポイント  (2子コメント)

"Excuse me, there’s a sign at Ramsett Park that says ‘Do not drink the sprinkler water,’ so I made sun tea with it, and now I have an infection.”

[–]XNautPhD 0ポイント1ポイント  (1子コメント)

why are 50% of that video's comments just one guy, complaining about Rafa or just spamming "hahaha"

[–]fancyhedgehog 0ポイント1ポイント  (0子コメント)

Good question! I use the Herp Derp for YouTube™ extension, which changes all youtube comments to just herps and derps, and nothing of value is lost.

[–]birdbamboo 0ポイント1ポイント  (0子コメント)

/r/gravityfalls

[–]DenebVegaAltair 0ポイント1ポイント  (0子コメント)

Can confirm; am end user.

[–]chipperpip -3ポイント-2ポイント  (0子コメント)

/r/gravityfalls is leaking...

[–]3__ -1ポイント0ポイント  (0子コメント)

Users?

Programmers?

http://disney.wikia.com/wiki/Tron?file=Tron-2-.jpg

[–]MacaRat -3ポイント-2ポイント  (0子コメント)

Fixed that title for you...

How good programmers view end users..

[–]Iamadinocopter -5ポイント-4ポイント  (0子コメント)

That's how socially capable people view programmers!