RESERVATIONS

Before Making Your Reservation

We will ask for the following items when you make a reservation:

• Your name
• Your phone number
• Date and time of pick-up
• Date and time of return
• Pick-up location
• Returning location
• Desired car model
• Number of passengers
• Desired options (4WD cars, etc.)
• Number of children under 6 (child seats)

Notes:

• If you would like a multilingual car navigation system, please consult us when you make your reservation.
• When a customer who has an implanted cardiac pacemaker or an implanted defibrillator (hereinafter referred to as "pacemaker") uses a rental car equipped with the Smart Entry system, it may have a negative effect on the pacemaker.
  Please consult with the TOYOTA Rent a Car Reservation Center if you have a pacemaker.

Reserving Your Vehicle by Phone

TOYOTA Rent a Car Reservation Center

Business Hours: From 8:00 a.m. to 8:00 p.m. local time (7 days a week)

Reserving Your Vehicle at the Pick-Up Location

Our staff at one of the about 1,200 TOYOTA Rent a Car shops in Japan will accept your reservation.
Please feel free to visit us to consult with us about your needs.
Reservations can also be made at the pick-up location.

Change/Cancellation of Reservation

Please contact us immediately when you change or cancel a reservation.
The prescribed cancellation charges will be charged.
Please note that the reservation may be cancelled if the rental car agreement has not been signed within 1 hour after the scheduled pick-up time.

Cancellation Charges

Notes:

• The upper limit of the cancellation charge is JPY 6,480.
• In principle, when you make a reservation, you will be charged a prescribed reservation application fee. (This will be applied to your usage fee.)

Reserving via the Internet

VEHICLES RATES ACCESSORIES DRIVING IN JAPAN DRIVER'S LICENSE