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Purse.io review - Service itself: clunky. Customer Service: nonexistent. (self.Bitcoin)

pursesucks が 投稿

Don't plan on being able to ask anybody what's going on with your order, or anything else about the site.

I'm sure that eventually they'll respond..

Currently it seems they've taken my bitcoin, but not placed my order on Amazon. So it's just sitting there.. waiting. Who knows for how long.. currently 30+ hours with no response.

I won't use the service again. And I won't recommend it.

Fuck purse.io and their shitty, non-existent customer service.

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トップ新着論争中古い順Q&A

[–]Logical007 4ポイント5ポイント  (1子コメント)

Dude, calm down. You'll be fine and your btc wasn't "stolen".

I've used their service over a dozen times. Just go outside and enjoy your Sunday.

[–]Billybaggins1234 2ポイント3ポイント  (3子コメント)

They don't place an order you wait for someone to buy it for you at the discount you want. Greater the discount longer it takes.

[–]pursesucks[S] -2ポイント-1ポイント  (2子コメント)

It was a purseinstant order.

[–]Billybaggins1234 0ポイント1ポイント  (1子コメント)

Ah OK never used that

[–]pursesucks[S] -2ポイント-1ポイント  (0子コメント)

Well.. if they actually responded to customer service requests in a timely manner, it might be ok.

[–]ergofobe 4ポイント5ポイント  (5子コメント)

Sounds like maybe you don't understand how purse.io works. "They" don't place the order on Amazon. You're waiting for some user to come along who wants to buy Bitcoin to see your order, accept your terms, and make the purchase on Amazon for you. There's a few factors that could prevent your order from being taken right away.

Maybe you asked for too big a discount? I have found that 20% is reasonable and gets my orders accepted within 24 hours.

Maybe your order is too big? Purse uses purchase limits to protect against credit card fraud. Larger orders can only be purchased by more experienced users. The larger your order, the fewer purse users are able to take it and you have to adjust your discount accordingly to attract them.

[–]pursesucks[S] -3ポイント-2ポイント  (4子コメント)

It was a purseinstant order.

[–]ergofobe 0ポイント1ポイント  (3子コメント)

So 8% discount? I don't really know how that feature works.. Haven't used it myself. But it's new, so maybe it's backlogged. This is just a guess, but if the feature is very popular maybe purse either doesn't have the manpower to place all the orders quickly, or ran out of fiat and are waiting for a wire transfer.. You'd think that in either of those cases they'd just move your order into the general list so users could take it... But I don't really know.

[–]pursesucks[S] -1ポイント0ポイント  (2子コメント)

5%. That's no excuse for shitty customer service.

[–]ergofobe -1ポイント0ポイント  (1子コメント)

I tend to agree. My one experience with their support was less than stellar. But having worked customer support early in my career I can think of a lot of reasons why you're not getting the fastest response. You'll never know what that reason is though. You'll be lucky if you get an apology for it taking longer than it should.

[–]pursesucks[S] -2ポイント-1ポイント  (0子コメント)

Yeah, I don't see myself using their service again. It dosen't matter how 'cool' it is, or how much I can save. I'll pay 20% EXTRA to have real customer service.

[–]vnnkl 1ポイント2ポイント  (1子コメント)

so far they have tried to gone out of their way if they fucked up, from what I reading here you are the one missing something.

[–]PurseIO 1ポイント2ポイント  (0子コメント)

Hi there. We would be glad to cancel your order and refund your bitcoins. We're sorry you had a bad experience. We try to reply to all customer service requests within 24 hours. We're sorry we didn't get to yours. Thanks for letting us know. We'll do better in the future. -- Thomas, Purse.io

[–]nyaaaa 3ポイント4ポイント  (1子コメント)

How dare people think it is ok to have the indecency of not working on weekends.

[–]jimmajamma 0ポイント1ポイント  (8子コメント)

How did they take your bitcoin? I just did my 1st one, and it went very smoothly. When you place an order the funds don't leave your account until someone agrees to place the order. At that point the funds go into escrow and are not released until you confirm delivery.

Can you provide more details?

Also, I had an order accepted and then cancelled due to availability on Amazon changing, and used the contact support option. Someone got to me within a short amount of time, under an hour. So I did exactly what you suggested, asked what was going on, and got an explanation in a very reasonable amount of time.

[–]pursesucks[S] -1ポイント0ポイント  (7子コメント)

It's in escrow, I believe. "Take" is perhaps the wrong word. I'm sure I'll get it back.. or maybe my order.. eventually, hopefully.

I just don't know what the order status is. The order hasn't been placed on amazon yet. So.. currently, it appears that they have taken my money, and not placed my order.

I have no way to confirm this, since, you know, the whole non-existent customer service issue.

[–]pursesucks[S] -1ポイント0ポイント  (6子コメント)

It was a purseinstant order. Getting close to 24 hours with no response..

[–]jimmajamma 0ポイント1ポイント  (5子コメント)

What does your Dashboard show?

How do you know the order hasn't been placed yet?

If your funds are in escrow, and it's only been 24 hours maybe you should just wait another day. I think you may be jumping the gun just a little.

The process was very smooth for me.

[–]pursesucks[S] -1ポイント0ポイント  (3子コメント)

Dashboard shows that my money is in escrow, the order has been accepted, and NOT PLACED on amazon.

[–]ergofobe 0ポイント1ポイント  (1子コメント)

I've had several purchases complete where I never got status updates on the purse dashboard until the item arrived. It requires the purchasing user to provide that information.

[–]pursesucks[S] -1ポイント0ポイント  (0子コメント)

I'm sure if they'd just RESPOND TO MY CUSTOMER SUPPORT REQUESTS the issue would be trivial, and easily resolved.

However, with no communication from them, I'm just left to post random shit on reddit about how poor of customer service they provide.

[–]usrn 1ポイント2ポイント  (7子コメント)

It's a weekend. You should give them time until monday.

[–]pursesucks[S] -3ポイント-2ポイント  (6子コメント)

I couldn't find hours of operation of their site.

[–]pursesucks[S] -1ポイント0ポイント  (5子コメント)

Besides, I could have ordered my shit, and had it here by Monday.

[–]ergofobe 1ポイント2ポイント  (1子コメント)

Not at 8% discount and not with Bitcoin.

[–]ergofobe 1ポイント2ポイント  (2子コメント)

Based on one of your other comments it may very well arrive on Monday. The system relies on the purchasing user to update you with an order number and shipping info. There's no automated way to get that info from Amazon. So most likely the purchaser just didn't update the system.

[–]solled 0ポイント1ポイント  (0子コメント)

Ive used them a dozen times all worked out great, saved over $300 total. Couple times I needed to contact customer service and they were pretty good. I'd just give them more time, prob bec summer weekend they're taking a breather.