I always use online ordering for pizza when I can. I never know what's going to happen when I call a pizza place and it can be unpleasant. I'm very polite, enunciate and always give my full attention. I used to purchase things on the phone as part of my job so I know how to communicate on the phone.

The minor inconveniences include often having to repeat my name or parts of my order because it's too noisy on the other end when I call, especially one place in particular, or my cellphone randomly cutting out (I've never heard anyone say that this happened when calling in an order though). Other times they just sound like they have a shitty tone and attitude.

It must be that often the pizza place employee has little to no work experience on the phone, or if they're really young maybe the only time they talk on the phone is with their grandparents and the rest of the time they text and this leads them to not communicate properly. That or they're just not giving me their full attention because they don't have a customer looking right at them.

Oftentimes, it's like they have no sense of tone or rhythm when I'm going to order multiple things and the way I'm saying it very clearly suggests I am not done yet and they say "is that it?" after the first item, then the second. Same deal with fast food places. But I also live in a city and area where there are lots of uneducated poor people who are generally rude as fuck for no good reason so maybe I'm not harsh sounding enough.

Sometimes, they pick up and I say I'd like to place an order and they don't let me know if they are ready or not so there's just silence and they never say "go ahead" or "hold on a sec" but it goes on long enough without a word and I talk and then it becomes clear they weren't ready. Or I say "ready?" and they sound all defensive and bitchy like what you couldn't read my mind? Also, very often they don't acknowledge that they got the first thing down with a simple "okay" and are ready to hear the second item but there's a long enough pause for me to continue and then they might interrupt me or tell me to repeat everything.

There are just so many more ways the conversation can go wrong and lots of people just don't have any phone etiquette or awareness and so I just prefer to order online when I can. Also seems to reduce the possibility they hear my order incorrectly and make the wrong thing.