It was based on one order but it doesn't make sense to me that it could get messed up this much. She ordered item A. Item B was sent. The item was packaged incorrectly so much that it was under-filled, it leaked, and the mirror broke.

My friend contacted the seller, who was responsive on Instagram, but when she suggested they move the conversation to Etsy where there's more transparency and Etsy can intervene if necessary, there's radio silence on the seller's end. It's not right and this was posted with my friend's permission so that other indie lovers aren't faced with the same issues, should they choose to order.

We've all gotten duds with indie orders. That's par for the course if you can't physically test something in person. But if something were to go wrong with any order from a reputable company, the owners of these companies would try their best to fix the problem, instead of giving excuses or not even bothering with communicating with the end user.