549
550

We apologize (self.announcements)

ekjp[A] が 投稿x13

並べ替え:
ベスト
トップ新着論争中古い順Q&A
あなたは単独のコメントのスレッドを見ています。

残りのコメントをみる →

[–]jordanlund 1416ポイント1417ポイント  (102子コメント)

I would just like to know the thought process behind not having a backup plan following the termination of a key employee. I don't expect anyone to say why Victoria was fired, that's none of my business, but there had to be a reason why that information was not communicated to the rest of the community and certainly the AMA participants of that day.

In his statement /u/kn0thing stated that AMAs would go on as scheduled, but the fact of the matter is that the AMAs scheduled to go on that day were disrupted due to Victoria's absence and the entire kerfuffle was created when an AMA participant was not being contacted and was forced to message the mods to find out what was going on, which triggered their reaction of "We don't know, what's going on?"

You acknowledge "mistakes were made", but I'd really like to know who made the mistakes and what their rationale was at the time for doing so.

It's sad when I'm being encouraged to think that the best case scenario is merely incompetence. Did people responsible for the firing not know there were AMAs going on that day? Did they not know who the AMAs were with and as a result were not able to reach out? Why didn't they know?

These are some pretty basic questions that need to be answered and resolved if you want to re-build trust with the community.

EDIT guys... guys... /u/kn0thing is TRYING to answer my question honestly, please stop downvoting him.

https://www.reddit.com/r/announcements/comments/3cbo4m/we_apologize/csu6y0z

[–]kn0thing[A] 263ポイント264ポイント  (101子コメント)

We were prepared to handle the AMAs that day, but we did a terrible job communicating the transition.

(from another post)

I shared on defaultmods on Thursday (but I should have messaged all the affected mods as soon as it happened). I made the mistake of first posting this publicly on r/outoftheloop instead of a bigger sitewide post.

I was stupid. I’d been talking with mods all day on subreddits I thought were restricted (only approved submitters can post, but anyone can view), not private (only approved people can view) and based on all the positive feedback I’d gotten, thought the tide was turning with the entire reddit community. And then I made glib comments that were on public subs in a bad attempt to be playful and have since edited the worst offender to acknowledge how stupid it was and remind myself to not be that dumb again. Ultimately, to 99% of our users, my comment history just showed a guy being stupid, and I’m sorry for that.

[–]Miserable_Wrongdoer 238ポイント239ポイント  (69子コメント)

How could you possibly say you were prepared to handle those AMAs when /u/karmanaut says they learned of the situation by an AMA participant messaging them via modmail that Victoria wasn't available to assist them? Source

It seemed like no one had any clue (AMA participants, users, moderators, even admins) as to what was going on so I'm confused as to what you mean when you say you were prepared to handle the AMAs for that day.

If you were unprepared and failed to think about the logistics of the AMAs before letting Victoria go, just admit it.

Edit: Also, could you please clarify the timeline of your plans to handle the AMA process.

At various times a team, a specific individual, and no one have all been listed as being the corporate liaison for AMAs. You've said you planned on taking over the AMAs, and then have said Reddit won't be.

Which is it? Was that always the plan or has it mainly been decided hastily in reaction to the community's concerns?

I would be relieved to hear this has all been incompetent scrambling than that the admins had just planned to handle it this poorly.

Edited for grammar.

[–]lula2488 43ポイント44ポイント  (0子コメント)

Yeah, /r/IAmA really wasn't prepared to handle AMAs that day, hence why we had to shut down for 24 hours. The admins might have been prepared but the sub wasn't

[–]kn0thing[A] -7ポイント-6ポイント  (63子コメント)

I admitted we didn't notify the affected mods fast enough. That was a mistake.

The process has been running since the site came back on Friday. We've been working closely with the mods of r/music, r/books, r/science, r/iama, r/movies, and r/television to make sure AMAs continue.

There is an email setup, which is triaged by a team of people in addition to their other jobs, but will ultimately be replaced by one full-time person. As I said in an earlier comment, we're phasing out our role being in-between interesting people and the reddit audience so that we can focus on helping remarkable people become redditors, not just stop by on a press tour.

[–]klieber 139ポイント140ポイント  (5子コメント)

but will ultimately be replaced by one full-time person.

What boggles my mind is you already HAD one full-time person who, by all external accounts, was doing the job swimmingly. You've said repeatedly you're not going to comment on personnel matters, which I understand and respect, but you HAVE to see how this appears to the rest of us, right?

My suggestion: negotiate a joint statement with Victoria that everyone feels comfortable releasing. Get the lawyers involved if you must, but it seems like 2-3 rational people should be able to sit down and agree on a few sentences that clears things up without compromising anyone's privacy. You've got fences to mend -- this is one way of doing that.

[–]Dr_Octomom 18ポイント19ポイント  (3子コメント)

Maybe they don't want a director level person doing mid level person's job? It sounds like the position is being scaled back and instead of paying someone a director level salary they are going to pay someone way less for a entry to mid level salary and then phase it out entirely.

[–]klieber 16ポイント17ポイント  (0子コメント)

That's a possibility. In which case I'd still encourage them to be forthcoming about that fact.

[–]mspk7305 10ポイント11ポイント  (0子コメント)

No, they are putting a PR person in there to facilitate getting paid for good AMAs

[–]OhSnappitySnap 1ポイント2ポイント  (0子コメント)

There are two ways that a business can become more profitable, which is what reddit is trying to accomplish:

  1. Make more money.
  2. Spend less money.

One reason certain people are leaving reddit could be a financial one on reddit's part. Pay someone less to do the same job another person was doing for more. Classic corporate America.

[–]Jinno 6ポイント7ポイント  (0子コメント)

It sounds to me like they really want the aim of the position to change. Before it was "help make sure they have a good experience with an AMA" pretty much so Rampart doesn't happen again. Now it's "get these people on reddit, and lets have more actual celebrities on this thing." They don't want to insulate the experience anymore, they want to make them actual participants.

Victoria was great at running AMAs. Selling them on using reddit in general? I'm guessing Victoria argued against that plan, largely because it would mean exposing them to a deluge of uncomfortable comments - either from the honest but harsh questions, or from the creepy/stalkery comments. We see how this works with twitter - some just don't have the right skin for it.

[–]americanpagesus 157ポイント158ポイント  (6子コメント)

So, you're phasing out that role, by appointing a full-time employee to take the role?

[–]BlahJay 73ポイント74ポイント  (3子コメント)

Don't worry! This new full time employee will be completely onboard with monetizing AMA's as much as possible.

It's for the greater good. /s

[–]MrJudgeJoeBrown 23ポイント24ポイント  (1子コメント)

To then be replaced by one full time person, before phasing out the position.

[–]WeDoTheWeirdStuff 45ポイント46ポイント  (0子コメント)

One full-time person who won't balk at paid, moderated AMAs. "No, seriously, we're here to talk about Rampart."

[–]Miserable_Wrongdoer 17ポイント18ポイント  (7子コメント)

Thanks for your response.

It seemed like no one had any clue (AMA participants, users, moderators, even admins) as to what was going on, evidenced by the fact AMA participants attempted to contact via modmail and not the channel you created, so I'm confused as to what you mean when you say you were prepared to handle the AMAs for that day.

[–]jordanlund 9ポイント10ポイント  (6子コメント)

I think he explains it in the first reply to me:

"I was stupid. I’d been talking with mods all day on subreddits I thought were restricted (only approved submitters can post, but anyone can view), not private (only approved people can view)"

He was in a lot of different sub-reddits and thought he was communicating adequately when, in fact, he mis-read the nature of the sub-reddits he was in.

I've been here 7 years and I've done the same thing, it wouldn't surprise me if the founder found himself in the same boat.

[–]Miserable_Wrongdoer 12ポイント13ポイント  (0子コメント)

For communicating with moderators, definitely could be the case.

But you would think step one in the transition plan would be to contact AMA participants and advise them that all communication would be handled by X person or team going forward and not Victoria.

The fact that AMA participants had no idea what was going on and contacted the mods of the subreddit (who also had no idea what was going on), to me shows that they were not ready to handle those AMAs.

[–]thebedshow 8ポイント9ポイント  (0子コメント)

The entirety of the communications occurred after the hours of confusion and subreddits started to close. He is full of shit.

[–]fooliam 10ポイント11ポイント  (3子コメント)

So, an admin of reddit didn't understand how reddit works. That's reassuring.

[–]Arve 3ポイント4ポイント  (2子コメント)

It's an entirely fair mistake to make, since once you have access to a subreddit, you get no indication whether it's private or not, and not remembering which is what all the time is to be expected. I guess that's a bug /u/kn0thing will want to fix.

[–]SeriousGoofball -1ポイント0ポイント  (1子コメント)

Didn't he help found the site? If he did then maybe it isn't a fair mistake to make. I would kind of expect you to understand how your own site functions.

[–]Arve 0ポイント1ポイント  (0子コメント)

When your inbox explodes, and you have 25762636 things to clear up, it wouldn't matter what you do. People get stressed and make mistakes.

IMO, The criticism of /u/kn0thing and the rest of the admins has gone way too far. While there is some legitimate criticism in this entire ordeal, such as not having prioritized the mod tools high enough, and not having processes in place, so the functioning of aspects of the site is completely dependent on individuals, rather than on the processes that allows people to do their jobs, or allow others to take over on a moment's notice in the case of illness, injury, death or other changes, trying to nail this particular thing on the admins is rather petty, childish and counter-constructive.

Parts of the reddit user base have behaved liked "spoiled, petulant children" over this matter, and frankly, it's a bigger disruption to the normal functioning of the site, and way more damaging than what any of Reddit's employees have done or not done. Stop it, already.

[–]kilwam 34ポイント35ポイント  (4子コメント)

Why do you think it's better to increase the small number of celebrity redditors than to continue the old system of AMAs?

Do you really expect that many to become proper redditors? Don't you think that this will decrease the quality of most celebrity AMAs?

[–]Jinno 13ポイント14ポイント  (0子コメント)

Why do you think it's better to increase the small number of celebrity redditors than to continue the old system of AMAs?

The same reason that twitter has verified accounts, and really emphasizes their celebrities - so that the zeitgeist takes place on reddit.

If it's a small niche of celebrities, it's not going to be talked about in other places as much. Sure, having /u/Loate (former punter for the Minnesota Vikings Chris Kluwe) actively part of /r/NFL was cool. He interacted with us and made for an enjoyable pseudo-celebrity presence in /r/NFL.

But imagine if we had Kluwe make a point about punting, and then Pat McAfee followed it up by emphasizing how important a good long snapper is, and then Tom Brady chimes in saying that he'd rather pooch punt. That's going to be a conversation that makes ESPN. Or imagine if a Warriors fan made a bet at the beginning of the season to LeBron James that Steph Curry would end next season with more double doubles than him - and LeBron actually accepted that bet and followed through on it. (I'd bring up non-sports celebrities, but that's not really my area of expertise.)

Bringing celebrities to reddit allows us to interact with them on a more human level, and create a new zeitgeist that starts and ends here. The more there are here - the more we stop sharing the news and instead become it.

[–]turnipstealer 22ポイント23ポイント  (1子コメント)

Without guidance, surely a lot of AMAs will be a Rampart-repeat, where they are more just shamelessly promoting than being encouraged to be more open in their discussion.

[–]iwanttobeapenguin 10ポイント11ポイント  (0子コメント)

So, everybody loves that Arnold is a redditor. I know in /r/fantasy, I love that my favorite authors contribute regularly. It's fun, and fun is good. I agree it shouldn't be a priority, but it is cool.

[–]orksnork 16ポイント17ポイント  (0子コメント)

For anyone who has worked in senior management, it seems remarkably apparent that no one had oversight over Victoria's work, there was no review process.

You hired her to do something specific and she grew the value of her own job to your customers. You didn't realize her value (or how to continue to deliver that value by virtue of simply not understanding all she was doing) or newly gathered responsibilities.

As a result, this is the catastrophe.

Despite all of the things posted in the media, and the titles that are given out at reddit, inc., I also understand that she wasn't truly in an Executive leadership role.

You need someone to come in and clean up your operations.

[–]Okichah 80ポイント81ポイント  (11子コメント)

helping remarkable people become redditors, not just stop by on a press tour.

I dont understand this at all. No one is going to want to be a "redditor" the same as they dont want to use Facebook. They want their PR guys to do it most of the time.

/r/pics gets rehashed "Facebook posts" from celebrities all the time. Is the agenda to cut out the middleman, and only get the PR guy? Because he's the one guy your not getting in between.

Twitter works because there is a clear disconnect between the user and the consumer. "I tweet, you retweet, idgaf if you tweet at me." I can ignore shitty tweets and only focus on the ones that glorify my brand, PR guy is optional.

Reddit is about interaction. "I post, you call OP a genderfluid pile of garbage, OP delivers". Harassing/in-joke comments get upvoted for lol's, PR guy is not optional.

Edit:

Its becoming clear that its the PR guy that you want to attract and not the celebrities themselves. Gotcha.

[–]i_crap_on_your_head 27ポイント28ポイント  (1子コメント)

Ding ding ding.

This is probably why Victoria is gone-- she probably hated the idea.

[–]wyvernx02 1ポイント2ポイント  (0子コメント)

She did hate the PR guys doing it. One of the first things she did was put an end to that.

[–]AnOnlineHandle -5ポイント-4ポイント  (8子コメント)

The richest man in the world has been a fairly active redditor for many years, bit quieter lately but that might be because reddit is no longer a tech focused community so much as a kid's screaming pit. Arnold Schwarzenegger still is. William Shatner is/was before getting uncomfortable with how racist/sexist redditors are. etc.

They're not talking theoreticals, these things have already been shown to be possible, your argument about how it can't happen has already been disproven.

[–]Okichah 6ポイント7ポイント  (6子コメント)

Are those examples of people being "redditors" or are they people interacting with reddits community with help from their Pr companys which they pay millions of dollars to help with their brand?

[–]Arve 1ポイント2ポイント  (0子コメント)

Having interacted with Mr. Shatner when he took his first steps on to reddit, I'm going to say he's very much a redditor. From what I've read from Bill Gates and Schwarzenegger (and the handful of other celebrities with an account, like Snoop), they're all Redditors and not using this site solely for marketing purposes.

[–]AnOnlineHandle 1ポイント2ポイント  (3子コメント)

It's examples of them being redditors. Why would the guy who wrote DOS not be able to handle reddit? He even took photos of himself with it on his screen. http://i.imgur.com/1JqrLVc.jpg

It's not like being rich or famous or successful or what have you makes you unable to use a computer or type, many of them are authors/code writers/etc who can do it better than most redditors.

[–]randomly-generated 0ポイント1ポイント  (0子コメント)

They're redditors they comment quite often.

[–]TheQuiter -3ポイント-2ポイント  (0子コメント)

Except they stopped being redditors because the lot of us are a big group of small children collectively. So it disproves nothing. Except that they can use the website for a bit then get creeped out and leave.

[–]joelstean 9ポイント10ポイント  (0子コメント)

We've been working closely with...

Jesus, this is the kind of language I'm used to hearing working in corporate America. Didn't expect it from a reddit admin.

[–]courtiebabe420 5ポイント6ポイント  (0子コメント)

As I said in an earlier comment, we're phasing out our role being in-between interesting people and the reddit audience so that we can focus on helping remarkable people become redditors, not just stop by on a press tour.

AKA - We are more interested in spending our time on A-List celebs and not people who are just regular users, because having A-List celebs frequent our website draws more users, which draws more ads, which makes us more money.

[–]kronik658 3ポイント4ポイント  (0子コメント)

So you fired Victoria to hire someone else to do the exact same things she did?

[–]gizzardsmoothie 3ポイント4ポイント  (0子コメント)

Are you normally this stupid, or is this an example of extraordinary stupidity?

[–]i_crap_on_your_head 10ポイント11ポイント  (1子コメント)

WHEN were these plans made?

It seems clear to everyone here that you threw this together at the last second, and probably only after the shit hit the fan.

[–]AnOnlineHandle -5ポイント-4ポイント  (0子コメント)

Because Victoria probably got fired at the last second, possibly due to something she did that day?

[–]pWHOp_ 12ポイント13ポイント  (7子コメント)

Do you think that the existence of racist and mysoginistic subreddits is fundamentally contrary to the harassment policy described by /u/ekjp in this comment thread, and that rules regarding harassment are uniformly enforced across the site?

Specifically this portion,

"Systematic and/or continued actions to torment or demean someone in a way that would make a reasonable person (1) conclude that reddit is not a safe platform to express their ideas or participate in the conversation..."

as it pertains to the existence of subreddits such as /r/coontown. Will rules regarding harassment be more clearly and specifically articulated in the future?

[–]FierceApollo 12ポイント13ポイント  (0子コメント)

I hate to get in this.

Before the whole /r/fatpeoplehate debacle and Victoria getting fired, i have Never heard of /r/coontown. So like an objectively minded individual i decided to take a look at it. In short, its a stupid backward racist sub that does not deserve mention or propaganda simply because it is still around. Ellen and her team will DROWN in lawsuits, OR close all offensive subs. You know what else is offensive to some? /r/askreddit and /r/pics and evern /r/iama. You know why? Because you can't guarantee that everyone will be perfect. Let racist assholes, be racist assholes, dont promote their sub while trying to condemn it.

[–]robophile-ta 2ポイント3ポイント  (5子コメント)

Systematic and/or continued actions

I believe that was the rationale Pao used when asked why coontown was kept open after closing FPH. "We're banning actions, not words".

I personally feel it is hypocritical, but I understand her point. It's very difficult in situations like this to draw the line when the content is community-created. If the admins decide that coontown also isn't acceptable, there could be precedent to remove other subs with controversial opinions accused of harassment if that might not be the case.

I have never been to either coontown or FPH so I don't know how either operate(d) and if they do participate in active harassment, but I do admit that what I have heard (and seen by them accidentally coming up in my site searches for benign words) is blatant racism that definitely paints the site in a bad light.

[–]pWHOp_ 10ポイント11ポイント  (2子コメント)

SRS refuses to use NP links, does that count as systematic brigading? They still exist. Same with BestOf. Argument still doesn't hold. They NEED to clarify ban/brigading/harassment rules if they want to pretend they mean anything, and aren't just "ban stuff we don't like" tools.

[–]Arve 0ポイント1ポイント  (1子コメント)

NP is a user-driven hack that Reddit does not support or advocate the use of.

The big issue with NP is that it does not work with clients that use the reddit JSON-based API.

[–]MattsyKun 0ポイント1ポイント  (0子コメント)

I dunno why they don't expand on np and incorporate it to prevent what they're trying to stop...

And yeah. For instance, even though I get a np notification through Reddit is Fun, I can still comment and vote, if I so desired. So, anyone with a smartphone could still vote.

[–]AnOnlineHandle 1ポイント2ポイント  (1子コメント)

FPH was stalking people, lifting their personal details and photos from employee pages at their companies and posting them on the fucking subreddit sidebar, which is breaking one of reddit's only 5 rules, which is no posting personal information, cause it turns out there's too many dangerous unhinged whackjobs the net that often make use of it if you do. That rule has been around and enforced since forever, long before Pao was around,

They were also stalking and brigading their victims in /r/suicidewatch.

[–]Arve 1ポイント2ポイント  (0子コメント)

That rule has been around and enforced since forever, long before Pao was around

Specifically, the rule has been enforced at least since February 2011, and it was very clearly communicated as a ban-on-sight offense in May 2011.

[–]jentree 3ポイント4ポイント  (0子コメント)

so that we can focus on helping remarkable people become redditors, not just stop by on a press tour.

This idea is really gross and fake feeling to me for some reason.

I don't give a shit about 'remarkable' people (I'll assume you mean celebrities) being redditors.

[–]BlackSwanX 2ポイント3ポイント  (1子コメント)

we're phasing out our role being in-between interesting people and the reddit audience

Would releasing certain former employee's from NDA's and, theoretically, no longer requiring their COBRA coverage to be contingent upon their silence be something that you would consider part of this "phasing out"?

[–]Fkald 1ポイント2ポイント  (0子コメント)

It is illegal to interfere with someone's COBRA.

[–]Lpup 2ポイント3ポイント  (1子コメント)

care to explain this gem from /r/science https://imgur.com/ICSz7Xp and is this the kind of quality hands on treatment mods can expect from this point forward?

Do you feel you are doing a job equal to that of Victoria?

[–]Fkald 2ポイント3ポイント  (0子コメント)

Wow kn0thing just seems creepy and bizarre there. Like he doesn't trust the science mod but is afraid to say why.

[–]mothraStewart 1ポイント2ポイント  (1子コメント)

I know you've already said you can't talk about why Victoria was fired, and that makes total sense, but my question is: Can Victoria talk about why she was fired? I'm just wondering if she is contractually obligated to not talk about the firing. Maybe there's an NDA, maybe her severance is tied to her refraining from talking. I don't know. I just notice none of the admins ever says, "Hey, you're free to ask Victoria." Maybe you don't want to pile on. I get that that could lead into a witch hunt. But I also don't see anybody saying, "Victoria was great. She was wonderful for the site. We just decided to go a different route." You've said you had a plan in place from the beginning and, from what little she has said, it seems like it was a total surprise to her. I understand you're a big company, but by that logic you planned everything out and then called her up out of the blue on Thursday and said, "We don't need you anymore." That just doesn't seem like a Reddit-kinda thing. Maybe you're just a company now. Also, if you've read it this far, it would be really nice when you got to a person's comments page if you could just hit a button and get the context for all of the questions. I'd like it if people would stop burying your answers, but it doesn't look like that's going to happen and so now it's easiest to just follow along on your (and other admin's comments pages) and I have to follow the comments back every time. Low priority. Super, ultimate low priority. Lowest priority, now that I think of it. Thanks. Hope your week gets better.

[–]gayballsmcgee 0ポイント1ポイント  (0子コメント)

I doubt Victoria WANTS to talk about the firing. I mean, haven't you guys ever worked in an office before?

Unless they were fired for an egregious reason (read: Doing something totally illegal and wrong), companies AND employees will never talk about the reasons why. It's not in reddit's best interest. It's certainly not in Victoria's best interest. You'll never get a why, and it's really none of your, or the rest of the community's, business.

[–]otherpeoplesmusic 0ポイント1ポイント  (0子コメント)

remarkable people become redditors, not just stop by on a press tour.

But... the reason they're remarkable is because they don't lurk on websites all day...

[–]EzDi 0ポイント1ポイント  (0子コメント)

Damnit people, even if you don't respect reddiquette, at least keep the admins' response above zero. Does it subtract from the discussion? If not, then don't downvote. Seeing all the posts below says it does not subtract.

Though I don't like this response, I might not be as pitchforky as you since I think they deserve a chance to respond, but the community deserves to be able to see the response. You're effectively censoring them.

[–]jordanlund -1ポイント0ポイント  (3子コメント)

I think he adequately explained it in his response to me:

"I was stupid. I’d been talking with mods all day on subreddits I thought were restricted (only approved submitters can post, but anyone can view), not private (only approved people can view)"

It looks like he had a lot going on, responding in a lot of different sub-reddits and mis-read the nature of those sub-reddits. He thought he was making public comments when he wasn't, it's an easy enough mistake to make.

By the time he realized what was going on, it was too late. Subs were already going private.

[–]turdferg1234 1ポイント2ポイント  (2子コメント)

How does that address it at all?

[–]jordanlund 0ポイント1ポイント  (1子コメント)

He honestly thought he was adequately explaining himself, but he was doing so in the reddit equivalent of an empty room. By the time he realized his error it was too late.

[–]turdferg1234 0ポイント1ポイント  (0子コメント)

What did he say that even comes close to addressing it though?

[–]bitcrunch 285ポイント286ポイント  (11子コメント)

Victoria was more than an employee to you - she was a loyal friend. You made a glib comment on a public subreddit that mocked the fact that one of your friends lost her job. You went to her very small, intimate, family wedding less than six weeks before. You've hugged it out and had late-night conversations. You were friends.

And then her loss of her job was "popcorn"?

That was not just a glib comment, but one made that mocked your friend's situation, in public, to millions.

I believe you have been a good person, but I don't think you've been acting much like one recently.

(Edit)This is true: https://twitter.com/kickme444/status/616846773097664512

[–]addicted-to-spuds 55ポイント56ポイント  (0子コメント)

Let's not forget that it wasn't just a job. It was something Victoria was truly passionate about. It came through in every post she made. She didn't just lose her job, she lost something she loved

[–]VillageLark 26ポイント27ポイント  (0子コメント)

Here - have gold that can't go into any evil pockets. gold

LOVE this comment.

[–]HeartOfSnarkness 18ポイント19ポイント  (0子コメント)

What a shitheel.

[–]Marinade73 5ポイント6ポイント  (0子コメント)

What a fucking asshole. That's worse than sloppy dog shit.

[–]KRSFive 11ポイント12ポイント  (2子コメント)

What did that twitter say? It's not working for me.

[–]PM_ME_UR_JUGZ[🍰] 36ポイント37ポイント  (1子コメント)

You can say "it's business" but when you pour your heart into it, and others do too, it really hurts to lose it.

-kickme444 (the reddit secret Santa guy who ALSO GOT FIRED)

[–]KRSFive 9ポイント10ポイント  (0子コメント)

That's sad. At least he has all the free time for business time now.

[–]JoinTheRightClick 4ポイント5ポイント  (0子コメント)

Upvote this to the top guys

[–]sprite_n_halo 15ポイント16ポイント  (0子コメント)

You clearly couldn't have handled the AMAs that day.../u/karmanaut and the IAMA mods had no idea what was going on, which is pretty much why they blacked out. Did you think that all of us users weren't paying attention, or something? What kind of a non-answer is this? We KNOW that you weren't prepared. Just answer the question.

[–]classicrando 29ポイント30ポイント  (0子コメント)

Although I probably would not have done better myself, I have to say that the things enumerated in the post (and in your parent comment) are not simply "mistakes". They are deeply ingrained symptoms of start up culture hubris that people have correctly pointed out as being similar to the situation with digg. The idea that

it's all free, we can do what we want at any time without considering the great unwashed masses because they should just be happy with the fact that they are getting stuff for free and we are working hard and we, not the visitors, are the smartest guys in the room and if there is a bad reaction we can just sit tight and eventually they'll all come around just like they do when google massively f's up gmail and then just sits back waits for the dust to settle*

Well, that is not "mistakes", that is not having to care because 99% of the time if there are fuckups the diffuse "corporation" will absorb the blame and it won't hurt the bottom line.

People came to reddit because of what they thought was the attitude and philosophy of the people running the site - they did not come and expect a lack of "mistakes".
They are not upset because of "mistakes" they are upset about an apparent change in attitude and philosophy. Continuing to focus on "mistakes" rather than the herd of elephants in the room makes people worry that the underlying attitudes, philosophies and strategic directions and goals of the business are no longer aligned with what the users of the website want.
Unfortunately, it seems like you all can't be forthcoming with explicitly stating what the new attitudes, philosophies and directions are or you'll risk losing your user base.
This is the dilemma faced by businesses that grow up, they start very open and "don't be evil" and then when the man comes to start collecting, they can't tell the users what is actually happening without breaking the social contract they made back when they could afford to operate in a more idealistic way. I don't see any solution, you'll have to keep feigning concern what the users want and build facades that appear to fix the "mistakes" while behind the scenes scrambling to sanitize to monetize.

* That is not a direct quote of anyone in particular, but an amalgamation of attitudes expressed by various startup execs as they 'pivot'

[–]snowlovesnow 12ポイント13ポイント  (0子コメント)

We were prepared to handle the AMAs that day

It's OK to admit you failed that day, it really is OK. People make mistakes. Lying reduces users trust in you.

[–]JBlitzen 20ポイント21ポイント  (0子コメント)

Gee, if only you had an employee who could help guide your interactions with the site's users, and ensure that we're all hearing one another properly, rather than being victims of egregious miscommunication and technical failures.

Oh wait, you did have such an employee.

And you fired her.

And now you want celebrities and people in the news to have better luck managing their relations with the Reddit community than its own fucking board members had.

Le sigh.

[–]Splendor78 8ポイント9ポイント  (0子コメント)

Holy shit. If even you can't figure out how reddit works or how to communicate effectively on this platform we might as well just pull the plug. I can't imagine how I would feel reading this if I were an investor.

[–]americanpagesus 23ポイント24ポイント  (2子コメント)

We were prepared to handle the AMAs that day, but we did a terrible job communicating the transition.

I just read another comment were you said you won't handle AMAs at all.

[–]eyassh 11ポイント12ポイント  (1子コメント)

The key word:

that day

My reading of his posts is that the intention was to move away from handling AMAs, but that they were staffed to handle ongoing ones in the short term.

[–]americanpagesus 8ポイント9ポイント  (0子コメント)

That's not what his comment that day said, though.

[–]rexlibris 27ポイント28ポイント  (0子コメント)

popcorn tastes good

[–]thebedshow 15ポイント16ポイント  (0子コメント)

"We were prepared to handle the AMAs that day"

This is 100% a lie, the new email address wasn't given until hours after the confusion already occurred. Very likely created once you realized you fired someone who's job you didn't understand.

[–]joelstean 3ポイント4ポイント  (0子コメント)

If you're so out of touch with the use base you should just resign.

[–]illfatedpupulon 3ポイント4ポイント  (1子コメント)

popcorn tastes stupid.

[–]Treczoks 1ポイント2ポイント  (0子コメント)

FTFY: Popcorn makes stupid.

[–]jordanlund -1ポイント0ポイント  (0子コメント)

Thank you for trying to address my concerns, sorry it's going against the zeitgeist.