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We apologize (self.announcements)

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[–]BellyFullOfSwans 3997ポイント3998ポイント x3 (302子コメント)

Krispykrackers is the Admin who shadowbanned my first account for posting a business' phone number and called it "doxxing".

I had a 3 year old account with over 30K karma, over 10 Redditgifts gift exchanges, months of gold given and received (with years still on the books I never got back), a large friends list, etc...banned because I posted the number of a business. I didnt start a witch hunt or say anything bad about the business....I wasnt promoting the business....still, it was seen as doxxing and without anybody else hearing my case, I was shadowbanned (and not notified about it).

When I did figure out what had happened and why I was suddenly talking to myself, I had to look up ways of getting a hold of Reddit. They dont exactly have a customer service hotline (you know, like real businesses with real customers do).

That was a pain, but was able to finally reach somebody. It was Krispykrackers. Her one word reply? "Why do you think it is OK to post personal information?"

And that was it....I never heard another word, I never got an answer back from Reddit Gold about my paid-for months of gold I still had...and /u/gekokujo was lost to me over a non-issue.

There was no accountability, no transparency, and no recourse for grievance. As a Reddit Gold user at the time, I was a PAYING CUSTOMER...and as you could have seen from my comment history then (or now), I am not a troll.

Leaving Krispykrackers in charge of fixing your out-of-control staff and unfair practices is worse than letting the fox run the henhouse. Foxes arent evil, they just eat chickens. On the other hand, humans like Krispykrackers have their own sense of social justice and a license to be judge/jury/executioner with no witnesses and only the shadowbanned-mute voices of her opposition to speak up.

There is no solution as long as Krispykrackers is playing a major part. She is as big of a part of the problem as Pao herself and I can prove that (with my own experience and that of others...some involving chat logs from past controversies).

Fix the problem....dont promote the problem to a place where she will further abuse her power and your site.

[–]krispykrackers[A] 71ポイント72ポイント  (301子コメント)

t looks like I banned you in January (?) for posting a number to a car shop in order to get people to call them and express their dissatisfaction with their treatment of a pizza guy and that they wouldn’t be getting their business.

Yes, it was a public company's number, but I was worried that your comment was going to cause a bunch of people from the internet to go harass the company. Even if you think it's justified, I was not okay with allowing that to happen. My actual words to you were "Why do you think it's okay to encourage people to harass anyone based on something you saw about them on the internet?" I suppose that came off very snarky and unprofessional. For that, I apologize.

I don't know if it was the right decision, but I thought it was the best course of action at the time. I see we spoke briefly, and I never got back to you after you messaged back two more times. Nobody should be ignored like that, and we are generally very liberal about giving second, even third chances after an initial ban if you come to us to talk about it. We believe that people are corruptible, but we also believe that they are mostly rehabilitatable and want to give everyone the benefit of the doubt.

That said, the situation you’re in now is entirely my fault. This was around the time I was in the process of moving (or had just moved) across the country to keep this job due to the forced relocation (without my husband, might I add), and I was still the only community manager keeping tabs on modmail and other things during the US daytime. I was very busy and emotional from being torn from my family. I apologize it happened like that and I get that this just another excuse, but that’s right where my head was at during that time.

I can transfer whatever gold you had from that account to this account, or perhaps even reinstate the old account if you want it back and promise to continue to abide by the rules.

[–]OneRedSent 430ポイント431ポイント  (29子コメント)

And it only took 5 months and huge response on a public forum to make it right!

[–]Sum_Bitch 123ポイント124ポイント  (2子コメント)

We did it, Reddit!

[–]_riotingpacifist -3ポイント-2ポイント  (0子コメント)

shit we pushed somebody to suicide by giving out personal info again‽

コメントをもっと表示する (1 返事)

    [–]TheAngryGoat 281ポイント282ポイント  (21子コメント)

    That's /u/krispykrackers for you - doing the right thing only when put under the microscope of public scrutiny in an announcement about being caring and transparent, making the normal negative options impossible.

    Come on everyone, let's have a large round of applause for our new Moderator Advocate! Clearly the right kind of person for such a people-centric role.

    [–]rdosage 153ポイント154ポイント  (20子コメント)

    keep this job due to the forced relocation (without my husband, might I add)

    and

    torn from my family.

    Christ on a cracker - you can almost see the venom dripping off of that post.

    Yeah, she seems like she'll do a great job promoting reddit.

    [–]JoinTheRightClick 37ポイント38ポイント  (17子コメント)

    The way she worded that apology is a case study in sincerity and genuine remorse.

    [–]TheAngryGoat 65ポイント66ポイント  (0子コメント)

    I wish I had a job where I could get away with treating people like shit without consequence just because I felt a little emotional.

    Instead we have bullshit like "business ethics", "customer-centric care", and even "if you dare treat anyone like that again, we'll fire you on the spot".

    [–]nascentt 6ポイント7ポイント  (0子コメント)

    No wonder the admins treat the users and site the way they do... they hate it more than we do.

    [–]flapanther33781 3ポイント4ポイント  (0子コメント)

    Well I guess it's a good thing we have a public forum then, isn't it?

    /s

    [–]JonasBrosSuck 26ポイント27ポイント  (0子コメント)

    hey she was moving!

    (without my husband, might I add)

    she's a strong independent woman who don't need no crap from you! /s

    [–]squintychino 0ポイント1ポイント  (1子コメント)

    We did it reddit! Crisis averted

    [–]hiredgoon 6ポイント7ポイント  (0子コメント)

    5 months after it was thought to be swept under the carpet.

    [–]BellyFullOfSwans 262ポイント263ポイント  (66子コメント)

    I promise you that no kind word or apology is EVER lost on me. Trivial or not, my account did mean a lot to me and I did put a lot of time into "the better side of Reddit" (passionate debate, buying gold, participating in events and Redditgifts...etc). I truly wasnt a troll, although I did get angry after the matter and not shut up about it (to this day).

    The context you describe for my "banned quote" was correct, but it was the phone number within a thread about retribution. My addition of the number was truly a plea for tolerant resolution (if you have a problem, dont send them glitter...call them and let them know). My intention was a calmer and well thought out response to a business who was in the wrong. I HONESTLY believed that "personal numbers" pertained to individuals and not businesses.

    That is my side of the story and I TRULY appreciate yours. I dont require my gold back, but I do want you to know that your response is better than getting gold back. From my lone perspective, I have been stewing about this for about 4 months now.

    Im no angel, but I encourage you to go through my present account or /u/gekokujo to verify that they are my only accounts and that they were used for passionate and profane debate, but never for trolling/doxxing/hate.

    I would like to thank you again for your apology, and any consideration of reinstating /r/gekokujo (if nothing else, so that I could participate in Reddit Gift exchanges again).

    "Never"

    [–]AxezCore 44ポイント45ポイント  (8子コメント)

    Personally I think your punishment was overly harsh, but not entirely unjustified. The fault should lie at the mods feet though, they should have caught on to it and provided a warning.

    I don't doubt your intentions were genuine, but having been on reddit for many years, you know what a shit show reddit witch hunts turn into. It never stops with just a few angry phone calls, it becomes open harassment of not only the victims, but of their family and friends as well.

    [–]issue9mm 9ポイント10ポイント  (7子コメント)

    Personally I think your punishment was overly harsh, but not entirely unjustified.

    Strange. Any punishment as a response to posting a publicly broadcast fact seems extreme to me.

    Like it or not, reddit is a social platform, and "call to complain" activism is of the most benign forms, especially as alternatives to something more malicious.

    We want to live in a world where we are free to express our opinions, and if a company does something objectionable, we want to live in a world where people complain about it to them loudly with their voices and not with violence, pranks or malice.

    Reddit should encourage that world, otherwise, basically every post in /r/politics that has a "here's how to contact your politician" is harassment. If /u/krispykrackers' positions were applied indiscriminately, then the entire net neutrality movement could have been considered harassment, and half of reddit could have been shadowbanned for it.

    [–]janzboi 5ポイント6ポイント  (2子コメント)

    You are my champion bro/gurl. That exchange was incredible. Keep up the good work. We need guys like you around here.

    [–]BellyFullOfSwans 6ポイント7ポイント  (1子コメント)

    "Exchange" is always a 2-way street....and I was only half of it.

    That said, I really appreciate your comment. Im not used to hearing nice things on Reddit and it is almost overwhelming.

    [–]Maskeregen 1ポイント2ポイント  (0子コメント)

    The big question here is, are you going to go back to your old account or continue using your current one.

    [–]DylannStormRoof 32ポイント33ポイント  (10子コメント)

    I HONESTLY believed that "personal numbers" pertained to individuals and not businesses.

    They do only pertain to individuals. If /u/krispykrackers lead you to believe otherwise, that's plain deception.

    [–]krispykrackers[A] 37ポイント38ポイント  (30子コメント)

    That's amazing to hear. I wasn't sure how you would take my apology so this is the best possible outcome I could have imagined. Thank you.

    I did as you asked, and both of your accounts are indeed legit. Your old account is unbanned. :)

    [–]KRSFive 46ポイント47ポイント  (0子コメント)

    Perhaps be less trigger happy with the shadow bans in the future. Or, you know, instead of jumping straight to shadow bans like a child in an argument, engage in open conversation with the person and let them know they're on a bad path. Give them some sort of warning first.

    [–]HansCool 108ポイント109ポイント  (4子コメント)

    I don't think you're grasping how much of a failure it is that it took a guilded +3000 comment to get you to second-guess your decision-making. The outcome that everyone else is looking for is to be assured that careless and permanent shadowbanning won't happen on this site anymore. If you actually care about giving people second chances, and regret not giving them to deserving users, then why is it still so easy for appeals to be ignored?

    On another note, there's a reason why nobody likes excuses: It comes off as shirking accountability. If you can't adhere to the principles you set for yourself when you're not in the right mood, why would you let yourself have those responsibilities in the first place?

    [–]CuilRunnings 32ポイント33ポイント  (2子コメント)

    Seriously how many thousands of users has Krispy shadowbanned? And now everyone is showering them with compliments. disgusting.

    [–]simplyxstatic 7ポイント8ポイント  (1子コメント)

    It took me many messages to get my account unbanned. When I asked for an explanation krispy let me know it was simply for participating in a vote brigade on trollx. I literally could not even remember the last post I had voted on, but my guess is I followed a link to a post and hit a button. Being a member of this site for 5 years, I had never really heard of brigading and had no idea of what it was. I'm still kind of confused about it. Fortunately I did get my account back after sending an apology...but the whole definition is very murky.

    [–]yourmomsnutsarehuge 16ポイント17ポイント  (0子コメント)

    No shit. How many shadow bans are there currently? How many of those people are still being ignored as this guy was? Why are there shadow bans at all except to hide spam bots? It's just so cowardly.

    [–]folktaliesin 19ポイント20ポイント  (0子コメント)

    This is great news. Although I don't believe it excuses the lack of transparency, trust, or communication, it does go a way to make amends. Please don't downvote this to the bottom as it more than ticks the boxes for adding to the discussion.

    Edit: typo

    [–]-Silverfoxx 26ポイント27ポイント  (1子コメント)

    Shit all it took was him calling your out in this thread to get his account rightly unbanned, dudes alot calmer than I would be...

    [–]LexLugerChantSample 15ポイント16ポイント  (0子コメント)

    Yeah after 4 months of ignoring them.

    [–]ziptime 50ポイント51ポイント  (3子コメント)

    Nice one, amazing how dialogue sorts things, huh?

    [–]i11remember 8ポイント9ポイント  (1子コメント)

    I'm just thinking of all the other accounts she banned because she had a bad day.

    [–]Marblem 1ポイント2ポイント  (0子コメント)

    Search the username, there's literally thousands of similar stories. Reputations are earned, and she worked hard for hers.

    [–]FloatyFloat 36ポイント37ポイント  (0子コメント)

    Except this dialogue only happened after the users revolted.

    I'm still suspicious, but this exchange means my suspicions remain that: mere suspicion.

    [–]BellyFullOfSwans 11ポイント12ポイント  (0子コメント)

    I thank you very much.

    [–]stygarfield 11ポイント12ポイント  (0子コメント)

    I have a job that keeps me away from home for more than half the month... I don't take my bad days out on my coworkers or passengers. I keep the smile going and my mood upbeat, regardless of what is going on inside. Its called being a professional.

    [–]TheYellowRose 24ポイント25ポイント  (7子コメント)

    Could you maybe explain to irbytremor/dualpollux/theidesoflight exactly why you shadowbanned her? The /r/blackladies team hasn't had any faith in you since then and we're really nervous about your new role. You can modmail us if you'd like.

    Edit: "disrupting the community" is not a good enough excuse.

    [–]GaussMouse 16ポイント17ポイント  (5子コメント)

    Oh come on, how many times does Lautrichienne need to get banned? She was Lautrichienne, then doxxed someone and got banned. Then she was TIOL, doxxed someone and got banned. Then she was dualpollux, got banned for "disrupting the community" (aka they were 100% sure she would doxx again). Do you really, really need an explanation for why she's shadowbanned again?

    I mean, seriously now.

    [–]cha0s 11ポイント12ポイント  (0子コメント)

    Learning this happened has made this whole comment area worth it.

    [–]supmayte 2ポイント3ポイント  (0子コメント)

    well, i appreciate this, even if it's only till things ignoring the fact that you started responding only after making it this much issue.

    [–]stormbringer89 4ポイント5ポイント  (0子コメント)

    You spent all that time away from your family only to suck at your job, wonderful time spent.

    [–]Alarmed_Ferret 11ポイント12ポイント  (1子コメント)

    Way to do the right thing. Next time do the right thing BEFORE you get in trouble. Maybe DON'T act like a fucking four year old who's only sorry and crying because he got caught.

    [–]JoinTheRightClick 6ポイント7ポイント  (0子コメント)

    The remorse is so real it's like 3D remorse. I can almost touch it.

    コメントをもっと表示する (2 返事)

      [–]me_and_batman 0ポイント1ポイント  (0子コメント)

      Personal numbers does pertain solely to individuals. Whatever krispy told you was bullshit.

      [–]stopscopiesme -4ポイント-3ポイント  (10子コメント)

      My intention was a calmer and well thought out response to a business who was in the wrong.

      Intentions are all well and good, but if a business receives 50 angry calls, some of which have death threats, all of which make their phone line unusable for the day, what good were intentions?

      As a moderator I would have banned you and reported you for a shadowban for doing that. Posting a contact number during a witchhunt is gives redditors an easy path for harassment. It doesn't matter how wrong you think the witchhunt subject is, or how good your intentions are. If the consequences of your actions are likely to be bad, then reddit's admins and moderators are right to take action against it.

      I do see your point about the global rules not being clear that personal information doesn't just refer to non-business contexts

      [–]SomeRandomMax 14ポイント15ポイント  (2子コメント)

      Why not delete the comment and give the user a warning assuming they are otherwise a positive contributor? People make honest mistakes sometimes. You can always ban them if the behavior continues.

      [–]BellyFullOfSwans 8ポイント9ポイント  (4子コメント)

      And I see your point as well.

      There is the letter of the law and the intent of the law.

      The letter of the law shadowbans me without seeing anything but the phone number. A bit of context shows that, while I very well could have been in the wrong for my basic actions alone, they were not the actions of a troll/doxxer and I wasnt trying to incite anybody to do anything but keep it verbal.

      A company in the wrong is not above being yelled at by the general public. You should see what happens to a burger flipper when he puts onions on the wrong burger or forgets to put straws in the bag. Im not that way, and I dont think it should be Plan A, but an angry letter or phone call is only less effective than "voting with your dollar" when it comes to getting effective change with a business.

      Look at the front page of Reddit the last few days. You wont see a lot of that in my history, but I do believe in supporting the businesses that do "good" and not supporting the businesses that do "bad". That said, I never lower myself to burning a bag of dog poop on anybody's doorstep....virtual or otherwise....and I never encourage anybody to lower themselves either.

      [–]iwantoffthisplanet 0ポイント1ポイント  (1子コメント)

      What do you think of users posting the contact information of senate/congress members? Does that qualify as doxxing?

      [–]stopscopiesme 1ポイント2ポイント  (0子コメント)

      it depends. I assume you're talking about the public numbers for feedback, not their personal cell or home numbers. reddit has determined this is not doxxing. (clearly since we were encouraged to call during the SOPA thing). the size of the organization and the contact info given clearly matters to reddit

      in my experience, they will ban for posting the personal info of a small business if it is connected to a witchhunt. a good example is the SLC daycare thing

      [–]Murzac 62ポイント63ポイント  (4子コメント)

      I would imagine that deleting the comment and giving a warning would have been good enough for that case.

      [–]CuilRunnings 39ポイント40ポイント  (2子コメント)

      It would be good enough for 99/100 cases, but then how would the admins feel powerful and important?

      [–]Ultimate_Cabooser 2ポイント3ポイント  (1子コメント)

      It's not that they do it to feel powerful. They do it because it's easier. (for themselves)

      [–]CuilRunnings 2ポイント3ポイント  (0子コメント)

      Making snarky replies is easier for them?

      コメントをもっと表示する (1 返事)

        [–]please_downvote_ 19ポイント20ポイント  (1子コメント)

        Why wouldn't you just delete the comment and offer am explanation as to why? To me, THAT seems like the necessary course of action. Practically swiping an entire account's accessibility is going way overboard, and seems kinda like a power trip.

        [–]Theothor 1ポイント2ポイント  (0子コメント)

        Maybe she doesn't have the tools to track that person to see if he does it again after she deletes it? It's already a nightmare to do it as a mod, so I'm sure it's near impossible as an admin.

        [–]catdeuce 590ポイント591ポイント  (86子コメント)

        So what's to stop you from shadowbanning someone the next time you're upset about something in your personal life?

        [–]hyperforce 16ポイント17ポイント  (0子コメント)

        So what's to stop you from shadowbanning someone the next time you're upset about something in your personal life?

        Absolutely nothing.

        [–]janzboi 6ポイント7ポイント  (1子コメント)

        Great point bro 👍.

        [–]castle_of_anthrax 163ポイント164ポイント  (22子コメント)

        Damn son. You all are ruthless as fuck lol

        [–]catdeuce 152ポイント153ポイント  (13子コメント)

        Not sure why that is ruthless. Just a genuinely simple question. They're making changes. This should be one of them. At least a review/appeal process should be part of the new Reddit. Make it just protracted enough so that legit people want to go through it, but spammers don't. Not a difficult concept.

        [–]castle_of_anthrax 9ポイント10ポイント  (12子コメント)

        Yeah and that ^ would have been much better received on all ends, instead of just appearing like something a highschool child would say in an argument.

        [–]SisterPhister 2ポイント3ポイント  (0子コメント)

        Not really their job to come up with solutions. The fact that they did come up with one after you called them out shows that they weren't simply being catty.

        [–]The_Impresario 5ポイント6ポイント  (2子コメント)

        I'm tagging you as Shirley.

        [–]htliferaspoc 10ポイント11ポイント  (7子コメント)

        The only people appearing childish are krispykrackers and her hangers on, defending her unprofessional attitude and actions.

        [–]castle_of_anthrax 0ポイント1ポイント  (6子コメント)

        Oh I agree her shit was incredibly unprofessional. It makes me pretty livid to see my favorite website and source of entertainment/content have people like her fuck it up for for the consumers. I just thought it was a cheap jab that wasn't going to fix the situation.

        [–]UnPolyglot 5ポイント6ポイント  (0子コメント)

        Jab? Yes. Cheap? Maybe, but is that relevant? What's important is this: was the jab on point? I think the only reasonable answer to that, after taking Krispy's own comments on being emotionally compromised being taken into account, is and overwhelming yes.

        [–]Zenodice 11ポイント12ポイント  (4子コメント)

        It's not cheap, it's truthful and blunt, there is a difference.

        [–]Thisismyfinalstand 111ポイント112ポイント  (7子コメント)

        You walk into McDonald's and order a cheeseburger, but the cashier tells you "You aren't wearing a shirt, you're permanently banned for life from all McDonald's restaruants. You will still be charged for your meal, but you will not receive it. You have no real way to appeal. Get out."

        Later, the cashier admits she stubbed her toe on the way to work, and her cat pooped outside of the box, and her boyfriend didn't do the laundry, and she may have overreacted. By her own admission, she overreacted, but do you think for a second that McDonald's will keep that employee around? They don't even keep managers who attempt to stop robberies or crazed employee rages...

        But not at Reddit! It's okay for employees here to be unprofessional and crass, because there is no real recourse or revenue generated from the individual peon. We are 1 of millions of accounts, and as this guy has proven, we'll just make another one anyway...

        [–]catdeuce 20ポイント21ポイント  (3子コメント)

        TAKE MY REDDIT ALL YOU WANT BUT DON'T YOU FUCK WITH MY CHICKEN MCNUGGETS, YOU SON OF A BITCH.

        [–]nascentt 15ポイント16ポイント  (1子コメント)

        You make an excellent point.

        I think the problem is we've come to expect this attitude from Reddit staff now, it's so frequent. If another company (such as mcdonalds) were so rude and brash you'd know you have someone high up to complain to, and there'd be consequences for the employee.. but here...
        here there's no consequences for any of reddit staff (they can pretty much treat you how they want, ban you, be cold and callous "popcorn tastes good") and you know that absolutely nothing will happen to them. Nothing.

        [–]OneRedSent 11ポイント12ポイント  (0子コメント)

        I don't know how /u/kn0thing still has a job after that popcorn shit.

        コメントをもっと表示する (1 返事)

          [–]OneRedSent 40ポイント41ポイント  (0子コメント)

          This.

          [–]thisguysmokey 4ポイント5ポイント  (1子コメント)

          Absolutely nothing. Lol.

          He's gunna be released from his position soon enough. The shadowbans will likely stop.

          [–]Wonka_Vision 6ポイント7ポイント  (0子コメント)

          Seriously -- is professionalism not a thing?

          [–]rafits 3ポイント4ポイント  (0子コメント)

          Reddit hire this person to moderate the mods~

          [–]halfmanhalfvan 1ポイント2ポイント  (0子コメント)

          http://imgur.com/3lzx51w

          コメントをもっと表示する (27 返事)

            [–]sevenseal7 32ポイント33ポイント  (1子コメント)

            to keep this job due to the forced relocation

            It could be worse, you could have been forced to relocate and then been fired, right?

            At the rate people are being let go, how confident are you that these changes can be implemented? I mean, if it can happen to Victoria of all people it could easily happen to you or other admins. I see u/Deimorz getting name-dropped as being one of the programmers implementing these changes, but IIRC isn't he still in Canada? How long until he's "let go" with no warning?

            [–]justcool393 0ポイント1ポイント  (0子コメント)

            I believe international employees were not forced to relocate, unlike the others.

            [–]kodiakinc 135ポイント136ポイント  (3子コメント)

            So let me get this straight:

            1. Massively over-reacting to the initial post. You were "worried" so rather than delete the comment, along with adding a temp ban until your worries were addressed, you ban him permanently.

            2. You ignored the user trying to resolve the situation.

            3. You float a bullshit excuse: It happened because you were having a bit of a rough patch at the time.

            Boo fucking hoo. Leave your personal drama at the door. Didn't they ever teach you that at your first job? Or maybe, just maybe take a step back and make admin decisions with a clear head. You obviously have issues handling your responsibilities, and from the looks of things over the last few days that seems to be an institutional issue with Reddit Admins in general.

            Some may say at least you addressed it in a forthright manner. I say it's shitty it takes this kind of shitstorm before we get issues addressed. Now you've essentially admitted incompetence, and yet YOU are the one to be Mod Advocate, adding responsibilities to someone who just stated they couldn't effectively deal with what's already on their plate? Yeah, this leaves me just a wee bit cynical.

            [–]wtfwill 8ポイント9ポイント  (0子コメント)

            could not have said it better myself. imagine floating this kind of excuse to ANY of your previous/current employers? yeah fucking right.

            [–]Caferace80 10ポイント11ポイント  (0子コメント)

            Well said. Why put someone in a position that has admitted they can't handle the responsibilities of the position. If i had a media company, last thing I would want for someone representing my company would a person that overreacts to a small issue, then blame their actions on personal life. After all that, it takes it going public before anything is done. if personal life gets in the way of doing your job, it's best to take a leave of absence until shits resolved.

            [–]ActionWaction 1ポイント2ポイント  (0子コメント)

            best mod evur

            [–]wannabe_brazilian 9ポイント10ポイント  (2子コメント)

            We believe that people are corruptible, but we also believe that they are mostly rehabilitatable

            Isn't this somewhat... generalizing?

            [–]dubbingt 3ポイント4ポイント  (0子コメント)

            I wonder if she thinks that admins are exempt from being corruptible....

            [–]caadbury 2ポイント3ポイント  (0子コメント)

            I found that statement extremely chilling. This is reddit, not a corrections facility.

            [–]eel_knight 17ポイント18ポイント  (0子コメント)

            I don't know if it was the right decision

            As someone who is ostensibly an expert in these matters at reddit, and who has just been promoted or assigned the duty to oversee more issues like this, how is this possible?

            If it's really the case where this situation is in a gray area, shouldn't the rules be more clear?

            e: Just found this quote from the official posting rules: "We allow organized campaigns to reach appropriate points of contact, but not individual employees who have nothing to do with the issues."

            It appears that this is black and white, and that the shadowban was unwarranted, if I am reading this correctly there aren't any other details we're all missing.

            In which case, you did not make the right decision, and that should be obvious to you as someone whose job it is to enforce said rules.

            [–]cutofyourgibberish 75ポイント76ポイント  (8子コメント)

            Guy did nothing wrong and you still feel the need to make him "promise to continue to the abide by the rules"? This is the sort of reaction I expect from a day-care worker giving back a toy, not someone who one paragraph above is saying the situation is their fault.

            [–]DylannStormRoof 41ポイント42ポイント  (4子コメント)

            That's because she still feels her actions were justified, she thinks she's doing him a favor by offering to unban him despite OP did nothing to earn a shadowban.

            コメントをもっと表示する (1 返事)

              [–]Contraction_of_me 17ポイント18ポイント  (1子コメント)

              Don't make her go off script or she might get upset.

              [–]Im_Dorothy_Harris 4ポイント5ポイント  (0子コメント)

              Then we might ALL get banned!

              コメントをもっと表示する (1 返事)

                [–]DylannStormRoof 51ポイント52ポイント  (2子コメント)

                but I was worried that your comment was going to cause a bunch of people from the internet to go harass the company.

                You were worried his comment was going to cause a bunch of people from the internet to go harass the company so you don't just delete his comment, you ban him too?

                perhaps even reinstate the old account if you want it back and promise to continue to abide by the rules.

                According to Ellen Pao, he didn't break any rules:

                Here's our definition of harassment: Systematic and/or continued actions to torment or demean someone in a way that would make a reasonable person (1) conclude that reddit is not a safe platform to express their ideas or participate in the conversation, or (2) fear for their safety or the safety of those around them. We allow organized campaigns to reach appropriate points of contact, but not individual employees who have nothing to do with the issues.

                Perhaps you should apologize to him and re-instate his account instead of trying to weasel him into taking accountability over your mistake.

                [–]redditgolddigg3r 60ポイント61ポイント  (10子コメント)

                We believe that people are corruptible, but we also believe that they are mostly rehabilitatable and want to give everyone the benefit of the doubt.

                Who do you think you are? God, you sound like a self-righteous piece of work here. He made a mistake. He didn't kill a puppy.

                A tip going forward. Nobody cares about your two paragraphs of excuses. Just reinstate his account, refund his money, apologize, and move forward. We all have personal issues, problems, and life challenges. Your excuses are just that, excuses.

                God, it seems like everyone on this team is begging for some proper interpersonal communication training. Some of the most clueless people I've ever seen.

                [–]Jonnydoo 16ポイント17ポイント  (2子コメント)

                Agreed, this would never fly in a real company. All I saw was a paragraph of excuses. As if no one else has had personal troubles during work.

                [–]Thrug 9ポイント10ポイント  (0子コメント)

                Bringing your personal issues to work and then taking them out on your customers usually gets you fired (or at least severely reprimanded) in a real company.

                [–]peu4000 1ポイント2ポイント  (0子コメント)

                Define a real company. Reddit is valued at $500m and pulled in $50m in series B funding...

                [–]bluebehemoth 2ポイント3ポイント  (0子コメント)

                Thank god i thought i was the only one ticking at the cultish gibberish...

                [–]americanpagesus 14ポイント15ポイント  (3子コメント)

                you sounds like a self-righteous piece of work here

                I think he sounds like that because that's what he is.

                [–]CuilRunnings 9ポイント10ポイント  (2子コメント)

                she* Gender is important at reddit!

                [–]dubbingt 2ポイント3ポイント  (0子コメント)

                In addition to no salary negotiations! Reddit just wants to keep things fair!

                [–]ky_windage 1ポイント2ポイント  (0子コメント)

                You misspelled tumblr.

                コメントをもっと表示する (2 返事)

                  [–]Atari_Historian 21ポイント22ポイント  (0子コメント)

                  I can transfer whatever gold you had from that account to this account, or perhaps even reinstate the old account if you want it back and promise to continue to abide by the rules.

                  Will you be making a similar promise?

                  [–]brasiwsu 5ポイント6ポイント  (1子コメント)

                  So to clarify, it is okay to post a business phone number, as long as it's not an attempt to brigade then IRL?

                  Personal phone numbers obviously off limits no matter the circumstances.

                  What about numbers for a representative in an attempt to get a flood of people to call and express disapproval on a voting issue?

                  [–]dubbingt 4ポイント5ポイント  (0子コメント)

                  Apparently, the rules are interpreted on a case-by-case basis. Better catch her on a good day!

                  [–]simjanes2k 16ポイント17ポイント  (0子コメント)

                  Upvoted so that people can at least see the reply.

                  I really think the way that you guys handle users, both admins and most mods, is pretty scummy. If there were to be a "better Reddit" some day, that would have to be one of the areas of improvement.

                  It's like having to call your ISP, and they swear at you or something. Makes you feel dirty.

                  [–]pingish 47ポイント48ポイント  (1子コメント)

                  Apparently, it takes a site-wide upheaval before you are willing to be contrite with your sins.

                  /u/BellyFullOfSwans is exactly right. Transferring whatever gold is not going to fix the problem when you are the problem and you continue your role.

                  [–]JoinTheRightClick 1ポイント2ポイント  (0子コメント)

                  The signs are clear that being immature and deviously vindictive makes for a poor admin but hell no I am gonna hold on to this job no matter what all you people say cause you are just peoples with like your opinions.

                  [–]sodamop 4ポイント5ポイント  (0子コメント)

                  Right, you're a terrible admin and you implicitly support both Pao and Kn0thing. So there it is.

                  Making this guy "promise"? Looks like you're still a power drunk asshole.

                  [–]tsukichu 12ポイント13ポイント  (1子コメント)

                  I would edit out forced relocation/without husband part and it playing a role in your decision part... people have been fired at reddit for less.

                  [–]theapathy 1ポイント2ポイント  (0子コメント)

                  It's too late now, I guarantee the original has already been screencapped.

                  [–]DrBabyManPhD 15ポイント16ポイント  (1子コメント)

                  You shadowbanned my old account for following a link from /r/funny and using my own judgement to downvote what I saw there. You accused me of brigading. When I PM'd you about it you told me to apologize and say I would never do it again and you would unban me.

                  Well, once again... fuck you, cunt.

                  [–]ziptime 29ポイント30ポイント  (11子コメント)

                  I remember reading all that at the time and I thought "Jesus, KK you should've just deleted the post!" Talk about a massive over-reaction and wholly unprofessional to have involved personal emotions in it. You should reinstate the account.

                  EDIT : You finally gave an honest response though, so respect to you for that.

                  [–]redditgolddigg3r 28ポイント29ポイント  (10子コメント)

                  She has a bad week and starts shadow banning people? How is that something to respect?

                  [–]ziptime 9ポイント10ポイント  (9子コメント)

                  She admitted it

                  [–]catdeuce 25ポイント26ポイント  (7子コメント)

                  Yeah, but only after 6 months and Reddit almost melting to the fucking ground. Don't applaud someone for making literally no effort.

                  [–]ziptime 6ポイント7ポイント  (5子コメント)

                  I don't condone the length of time it took, the 6 months and a massive revolt it took to get it, but I always respect those who admit their mistakes in a candid way.

                  To make no mistake is not in the power of man; but from their errors and mistakes the wise and good learn wisdom for the future. - Plutarch

                  [–]eel_knight 6ポイント7ポイント  (4子コメント)

                  I don't know if it was the right decision

                  She didn't actually admit whether she made the right choice or not. I'm curious if the rules are actually that ambiguous, or whether she is avoiding admitting that she made a mistake.

                  [–]ziptime 1ポイント2ポイント  (3子コメント)

                  That said, the situation you’re in now is entirely my fault.

                  I read that as the apology.

                  [–]eel_knight 3ポイント4ポイント  (2子コメント)

                  She did apologize for the situation, but she did not admit that she made a mistake.

                  Minor difference but I don't feel it's pedantic. Those who can freely admit their mistakes are exactly the type of people who want to work with users -- not those who stubbornly won't admit mistakes when they do happen.

                  [–]drewsoft 9ポイント10ポイント  (0子コメント)

                  What exactly did she admit? She never says once that she was wrong for banning somebody for doxxing a public business. All she does is apologize (for what?) and give a metric ton of excuses.

                  [–]X-More_Man 10ポイント11ポイント  (0子コメント)

                  What about me?

                  I've had several accounts, some for different purposes. I've submitted a video to /r/MonsterHunter that got pretty popular, I debate occasionally, make jokes, argue, laugh. I vote up and down based almost entirely on my emotions. I've voted you down in this very thread when I didn't think you were being genuine. All things considered, I'm a pretty typical user.

                  I've followed this whole debacle closely, rolling through user pages to find comments. I like reddit. It consumes a large portion of my day. I do not like what reddit has become and I do not like what's happening. I have read accounts of a guy who was shadowbanned for years and didn't even know. He spent years posting content and trying to talk to people, adding to conversation, all the while thinking no one was talking back. He spent years being invisible.

                  I am terrified of this. I am terrified that some vote or post I make is going to get me shadowbanned. I'm scared I'm not even going to know. I'm scared to vote, because apparently voting certain ways can get you auto-shadowbanned by a machine that will never even tell you its done it. I made a post yesterday and spent an hour wondering if anyone could even see it.

                  Why? I'm sure you think it's silly, but I have no idea what gets people shadowbanned. And those people often have no idea its even happened. The rules and implementation are vague and seemingly random. Am I going to get shadowbanned for downvoting one of your posts? Can I get banned for downvoting all of /u/kn0thing's posts, back when he was going on about his popcorn? I got to all of them from his user page. Is that wrong? What IS wrong and how can I know?

                  I don't feel safe anymore, /u/krispykrackers. At any moment and for any reason, someone could pull a trigger and devour my account into isolation and silence for seemingly any reason. Silence that could last for years. Should I vote differently? Should I post differently? Am I doing wrong? You've kept people banned when you were just being overly-emotional, as you've stated in this case. Some people don't even get the courtesy of a message. Most people don't, it seems like. I can't do anything to alleviate this fear, because the application of shadowbans are too inconsistent. There are no rules that define it; it just happens. I can't change to avoid it. Silence could come at any time.

                  Was my comment to /u/Sporkicide too much? Did I downvote /u/ekjp too many times? Has my voting in /r/Blackout2015 put me on some kind of list? Am I going to trigger some robot, who can banish me without even a cognitive thought about it? How would I even know if I was doing something wrong? Would I even know it had happened?

                  Do you even comprehend how terrifying that void is?

                  How can I ever feel safe using this site as long as you all wield a weapon this powerful?

                  [–]JoinTheRightClick 2ポイント3ポイント  (0子コメント)

                  That still doesn't explain why you stopped communicating with him after your initial explanation. Is it because you didn't feel obliged to spend a few extra minutes to explain to him back then like how you explained now? Were you too busy?

                  [–]rafits 2ポイント3ポイント  (0子コメント)

                  People are corruptible? People are "mostly" rehabilitatable? Unless you have a doctorate in psychology or you are actively batman dude fuck off with that bullshit. Please don't ban me for my genuine response to that statement. It's that kind of thinking that will always point out who should be nowhere near power. Power tripping is killing Reddit. We're just people. People posting pictures of cats. Occasionally fucking up and violating a rule, bc you know it's not our job to log on here and kill time. When we mess up moderators are supposed to be there to let us know we fucked up. I was shadow banned for two years without knowing I thought I was only banned from one subreddit but no, I violated a rule once and gone. Three of four passive aggressive responses from a mod later and my first time offense was forgiven--2 years later. Reddit needs a report system for mods that actually holds them accountable for what they say and do. Only then will the community improve.

                  [–]Reqim 2ポイント3ポイント  (0子コメント)

                  Know what is worst than pathetic shadowbans? Stupid admins who shadowban just to feel powerful.

                  [–]DeadNny 2ポイント3ポイント  (0子コメント)

                  Seems weird you act totally different with corporate breathing down your neck...

                  [–]Zenodice 2ポイント3ポイント  (0子コメント)

                  What prevents you from doing this to who knows how many other people the next time you feel emotional?

                  Had this thread not been created, you would have done nothing and this person would have lost what they paid for, because you behaved unprofessionally.

                  This is why people are moving to Voat, because transparency prevents things like this from occurring and prevents people who are in power from abusing it without recourse.

                  You may be making amends now, but when it's to a guy who happened to get 3000+ votes worth of attention, it doesn't mean very much and looks a lot more like simply saving face.

                  I'm sure you'll think I'm an asshole for saying this, but there is nothing I hate more than censorship and reddit has gone above and beyond to censor people like this in the past few months and frankly its repulsive when it's championed as a place for free exchange of ideas and "safe space".

                  [–]Im1ToThe337 2ポイント3ポイント  (0子コメント)

                  Nonstop excuses. What a joke. "I was emotional, and I just moved, and I didn't have my husband with me, and did I mention I didn't want to move, but it was actually a forced relocation? Also, I completely ignored you after you messaged me multiple times."

                  What an impressive and professional business.

                  How many times do you think someone called an ACTUAL company, with any self respect, with a problem and got an emotional customer representative who was rude and unhelpful? Do you think their supervisor would go "OH, that's just Jerry, he's moving, you know how stressful that is, right? We'll just allow him to fuck over customers until he feels a bit better. :)"

                  Never. That shit doesn't happen. The way you're representing your company is laughable.

                  [–]QuineQuest 2ポイント3ポイント  (0子コメント)

                  Can you explain to me why shadowbans aren't in direct violation with your stated values, specifically

                  Default to transparency, and when you can’t be transparent, be honest.

                  Shadowbans certainly aren't transparent, and they aren't honest, either.

                  They also make it very hard to appeal a ban when you don't even know it happened.

                  [–]bluebehemoth 2ポイント3ポイント  (0子コメント)

                  Humans are corruptible but you believe them to be rehabilitable? Wtf ils this? Is this a cult ? ? ? You're an admin not a priest, no need for high morality drama...

                  [–]sram730 9ポイント10ポイント  (2子コメント)

                  Forced relocation, eh? That sounds... terrible.

                  [–]randyjohnson9 12ポイント13ポイント  (2子コメント)

                  How is being busy, emotional, and being torn from your family an excuse? The president deals with issues far greater than such a trivial one, but you don't see him nuking Russia every time he gets the sniffles. As BellyFullOfSwans put so eloquently, you are the judge/jury/executioner. You are the Robespierre of this community and you need to be removed.

                  [–]Contraction_of_me 9ポイント10ポイント  (0子コメント)

                  To be fair, being bad at ones job is a valid justification for a statement saying one is bad at ones job.

                  [–]eyassh 1ポイント2ポイント  (0子コメント)

                  Explanation is different than excuse. Workers are human and they mess up sometimes. Obviously, at some point, ramifications are important. Let's not get carried away every time we see an employee mess up, demanding that they should lose their job. This is unrealistic and unkind, even to a stranger.

                  [–]F54280 9ポイント10ポイント  (0子コメント)

                  I don't know if it was the right decision

                  Are you fucking kidding us? This was not the right decision, and you still don't understand that.

                  You are now going to be placed in a position of even greater power, and you don't get basic things. That is just amazingly awful

                  promise to continue to abide by the rules.

                  What is that bullshit? He did not break any rule. Do you also want hm to write a 500 words essay?

                  [–]Caferace80 3ポイント4ポイント  (0子コメント)

                  Why shadowban at all? I think a reasonable person would delete the comment and send a PM to user letting them know not to post the number.

                  Why does it take having the issue shown to everyone before the right thing is done?

                  [–]americanpagesus 14ポイント15ポイント  (4子コメント)

                  This is basically an admission of incompetence. Just saying you're sorry afterwards, even if sincere, which is doubtful, does not make that any better.

                  [–]onioning -1ポイント0ポイント  (3子コメント)

                  Yes it does. Admitting to a mistake is definitely better than believing there was no mistake. That is the alternative. The response could have been "yup, you were banned. You deserved it, and we did nothing wrong." That definitely is worse than saying "I fucked up."

                  [–]americanpagesus 2ポイント3ポイント  (2子コメント)

                  It's better, but still not good. At the very least, they should 1) undo all errors, 2) make sure the same error won't happen again, and 3) explain what changes were made to accomplish this.

                  [–]onioning 0ポイント1ポイント  (1子コメント)

                  The offer was made to undo the error, though there isn't yet any indication on how communication will be improved (though it's at least acknowledged that it needs improving).

                  [–]79846520136487987465 0ポイント1ポイント  (0子コメント)

                  thing is apparently he would never had this apology and offer if he didnt get upvoted this much today, he has been trying to solve it for a while yet got ignored until today.

                  unacceptable.

                  [–]acrimony87 5ポイント6ポイント  (0子コメント)

                  What's going to stop you from shadowbanning the next person who posts something that disagrees with your sensibilities? You are not judge, jury, and executioner. Exercise some personal restraint.

                  [–]boobookittyfuck69696 2ポイント3ポイント  (0子コメント)

                  Do you know why everyone had to drop everything and move to SF?

                  [–]los_rocket_sturgeons 2ポイント3ポイント  (0子コメント)

                  You know what's really shitty? When you fuck up, and instead of apologizing you apologize and then also give excuses at the same time, then throw out a "that said" as though that proves you were right in your bad actions.

                  [–]CaptainCummings 3ポイント4ポイント  (0子コメント)

                  Without your husband? Whatever shall you do? I hope you can survive the calamity that is working in the real world as a responsible adult. Perhaps your vast comprehension of empathy is merely clouded by us assholes who didn't stop to think about how hard your life is.

                  tl;dr - No, it is not relevant in any way, except as an example of NPD maybe, to mention in your apology post about the hard stuff you were going through. Maybe the guy you ignored had to move for work without his wife too. That puts you on a level playing field, except he responded to your messages.

                  [–]jamin_brook 2ポイント3ポイント  (0子コメント)

                  That might possibly be the worst apology I've ever read. It basically says, "I fucked up but you know I was stressed and it's kinda your fault for doing something I didn't like anyway, would you like your internet points back?"

                  My behavior was I suppose that came off as snarky and unprofessional and herefore unacceptable. For that I apologize.

                  FTFY

                  That said, the situation you’re in now is entirely my fault. This was around the time I was in the process of moving (or had just moved) across the country to keep this job due to the forced relocation (without my husband, might I add), and I was still the only community manager keeping tabs on modmail and other things during the US daytime. I was very busy and emotional from being torn from my family. I apologize it happened. like that and I get that this just another excuse, but that’s right where my head was at during that time.

                  FTFY

                  [–]ThatNoise 2ポイント3ポイント  (0子コメント)

                  I am in the US Military. I am torn from my family often over the years for extended durations. I have never made the excuse that because I am emotional about it that I excuse my behavior, being unprofessional and failed to fulfill my duty to the highest standard because of it. There is no training to prepare you for it. You just do it because your a professional, end of story. If this is the type of management running Reddit, I don't see it lasting long unless major leadership changes are made.

                  [–]reopye_Fe 3ポイント4ポイント  (1子コメント)

                  Having heard both sides of the story, I'm with you on intervening with the phone number comment. Trying to rally people into harassing a car shop owner is some 4chan-level shit, no matter what the car shop has done to "deserve" it. you were right to get involved.

                  Still - and this might be a waste of time mentioning as you've probably come to this conclusion already - it would have probably been a better course of action to delete the comment, message /u/gekokujo to warn him not to do it, and then escalate if needs be.

                  [–]Blenket12 2ポイント3ポイント  (0子コメント)

                  I'm glad this user is able to get their gold back

                  [–]One_Two_Three_Four_ 4ポイント5ポイント  (0子コメント)

                  That said, the situation you’re in now is entirely my fault. This was around the time I was in the process of moving (or had just moved) across the country to keep this job due to the forced relocation (without my husband, might I add), and I was still the only community manager keeping tabs on modmail and other things during the US daytime. I was very busy and emotional from being torn from my family. I apologize it happened like that and I get that this just another excuse, but that’s right where my head was at during that time.

                  Wow. This is one of the most unprofessional things I've ever heard.

                  EDIT: Perhaps this comment deserves some explanation. Just because you were forced to relocate and were away from your family is not an excuse to do a shitty job. It's simply a cop out for doing a craptastic job. That probably sounds a little harsh but I truly think that it's a load of shit.

                  I know what it's like to be away from your family because of your job. I missed my son's first words and his first steps because I was away working. Did I slack off and blame shitty performance on that? Fuck no. I just checked my shit at the door when I went to work.

                  With that being said I will say there is a big difference between what you do and what I do/did. If I had just said, "I'm having a shitty day and I miss my family, I'll just ignore rigging this flat properly." people could be hurt or worse. You can't just do a half ass job because of personal problems. I know this is probably a little cliche, and possibly a little contrived, but if you find your personal life interfering with your job you either quit or you pull your bootstraps up, put your head down, and focus like a motherfucker. Anything else is just an excuse.

                  [–]Dimethyltrip_to_mars 2ポイント3ポイント  (0子コメント)

                  t looks like I banned you in January (?) for posting a number to a car shop in order to get people to call them and express their dissatisfaction with their treatment of a pizza guy and that they wouldn’t be getting their business. Yes, it was a public company's number, but I was worried that your comment was going to cause a bunch of people from the internet to go harass the company. Even if you think it's justified, I was not okay with allowing that to happen.

                  yeah, what was the end result of that scenario, again?? did you save the world?

                  [–]stormbringer89 1ポイント2ポイント  (0子コメント)

                  Get fucked, your opinion means shit. You shouldn't have a job after the shit you have pulled.

                  [–]Tom_Joads_Chode 0ポイント1ポイント  (0子コメント)

                  How about reactivating his original account and combining his Karma from the two in good faith? It would be a reasonable step towards making things right. The mods are human. They make mistakes like all of us do, we can't judge for that, but what we can judge is refusing to come up with solutions to those mistakes.

                  [–]jb2386 0ポイント1ポイント  (0子コメント)

                  So you didn't agree with the forced relocation?

                  [–]sprite_n_halo 0ポイント1ポイント  (0子コメント)

                  I'm glad to know that you can do the right thing when under the public scrutiny of ten thousand or more people. Unfortunately that doesn't mean a lot. It's how you behave when the stakes aren't this high that matters.

                  [–]lolokaybra 1ポイント2ポイント  (0子コメント)

                  I got shadowbanned for less. You're just a sad wretch. Fix your own life before trying to screw around

                  [–]itsbackthewayucamee 1ポイント2ポイント  (0子コメント)

                  i really hate when i see people stoop to this...like there's not enough political correctness in our society already? this user DOES NOT NEED TO KNOW that you were sad because you were away from your husband and that may have effected how you treated him. it's none of his business! and NOTHING about that sentence you posted, assuming it was what you said, was either snarky OR unprofessional, in any way. so why are you groveling to the guy? you were RIGHT. it's not okay to flood a small local business with phone calls from all over the world just to mess with them/cuss them out/tell them how much they suck. that's completely not okay, and your instinct to push back against that behavior WAS THE RIGHT INSTINCT. and now you're so worried about making reddit look bad again or losing this new job that you're sitting here making every concession you can to some random user? like...you realize the slippery slope here, right? you CAN NEVER PLEASE EVERYONE. remember: the customer is always an asshole.(i mean wtf happened to this world, didn't clerks teach us ANYTHING?) i mean how do you think you can do your job effectively if every single asshole out there is now going to flood your inbox with appeals on their bannings, just because they know it WORKS now? unless of course you guys were smart enough to construct this little exchange and bellyfullofswans is just a shill of yours. in which case, bravo on the PR work. hah...but that'd be an entirely different story, of course. just working under the assumption that everything here is aboveboard, it's ridiculous to go down this road. reddit shouldn't be paying you(is it even a paid position? i dunno) to be a doormat. i mean hell i could easily sit here and post in a very deliberate way that toes the line of the forum rules all day long, then if you ban me for it flip out on you because "WTF I DIDN'T DO ANYTHING WRONG" and i could probably end up winning, too. it's basic trolling, done it before on other sites. it's your job as a moderator to sniff out that kind of bullshit and put your foot down and tell me to go screw, even though i'm not OFFICIALLY doing anything actually wrong. now anyone that wants to mess with you can just...mess with you, all day. and if you ban them, they just complain to you or someone else, and boom you're conciliatory and then they're unbanned. it's just...it's not going to work.

                  [–]mynameispaulsimon 0ポイント1ポイント  (0子コメント)

                  With the way you so apologetically reply to comments like these, despite your snarky, flippant private message replies, it seems like the admin team should take a page out of their own book and "remember the human" when it comes to ban situations like this.

                  [–]thavius_tanklin 0ポイント1ポイント  (0子コメント)

                  I was still the only community manager keeping tabs on modmail

                  Ah, so you're saying that modmail is difficult to keep track of eh? ;) I mod a sub of 190k people... on certain days it is impossible to look through all the messages that occurred to see what has not been resolved. On a sub of millions I feel sorry for the mods there. Modmail is pure garbage plain and simple.

                  As you, /u/krispykrackers , are in charge of moderation things now... please... i repeat, please implement a better modmail system immediately. I mean like yesterday immediately. I think we all just want a timeline of when this will occur.

                  It could be as simple as the modmail being transformed into a subreddit type interface so the mods can flair that an issue is still open or now resolved, sticky important discussions so that other mods can chime in, ability for mods to discuss a topic in private before replying to a user without creating a new mod mail just for privacy etc. This system would indeed change everything and would help a ton.

                  [–]TotesMessenger 0ポイント1ポイント  (0子コメント)

                  I'm a bot, bleep, bloop. Someone has linked to this thread from another place on reddit:

                  If you follow any of the above links, please respect the rules of reddit and don't vote in the other threads. (Info / Contact)

                  [–]AllisonTheBeast 1ポイント2ポイント  (0子コメント)

                  I was very busy and emotional from being torn from my family

                  Seriously, don't blame your inadequacies at work on your emotional problems. It just gives another reason why you are unqualified for your position.

                  [–]WeDoTheWeirdStuff 0ポイント1ポイント  (0子コメント)

                  Oh good. More excuses. Just like kn0thing earlier in the thread

                  [–]LexLugerChantSample 0ポイント1ポイント  (0子コメント)

                  Excuses excuses. How about you do your job correctly?

                  [–]bonoes 0ポイント1ポイント  (0子コメント)

                  I don't care about your personal problems. Do your fucking job properly.

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