We apologize

KhabaLox · 4時間前

Of the three "concrete" steps, only one, "Search" has any way to objectively measure success. Basically, you have allowed legacy search; I will assume what you've done addresses the concerns raised, but will leave it to more able/in-the-know mods to verify.

If the promises of "Tools" and "Communication are to be believed, you will need to lay out some measurable goals and targets, so that we can see that you are achieving them.

How will /u/krispykrackers "figure out how to communicate better"? Are you going to schedule conference calls, or hold scheduled AskAdmin threads? You should lay out a timeline for the next 3/6/12 months of what exact steps will be done to drive this process.
The work of two admins "with ... the moderators on what tools to build and then delivering them" is also vague. You need to commit to a date on when the first tool will be decided, and then on a timeline for delivering that tool. For example, by July 31, three "AskAdmins" threads will be published/held to discuss which tools are most desired by mods. By Aug. 15, Admins will announce the first 2 or 3 tools to be developed. By Aug 22, a project timeline will be posted as to when the tool will be delivered.

I feel like this is standard practice in business, especially with time-sensitive projects like software development. You just need to be transparent with mods with respect to information you should already be tracking.

316nuts · 4時間前

How do you feel about various timelines and other goals that some subreddits have established as a way to keep you "true to your word"?

How will you measure success?

What is your time table?

crash__bandicoot · 4時間前

Here's my thing: no one communicated. You all went to media outlets and did interviews and made this event into a press junket before this apology.

Even in this apology there are no explanations. What happened to Victoria (edit: in regards to no plan being in place or not communicating the release to the AMA mods)? Why are you trying to reform iAMA? These are things that should have been addressed right away - to the community.

In your interview with NPR, you said this is all because of miscommunication. Unfortunately, you aren't seeing that the remedy to miscommunication is to communicate with all of reddit - using /r/announcements. It was basically radio silence unless we followed you all from your user pages. And even then /u/kn0thing was acting like a complete joke.

In order to fix the major disparity in communication, you need to communicate with us. First, what are you going to do to fix things like this, not with the mods, but with the whole of Reddit? Second, when are you going to answer our unanswered questions?

/u/ekjp's response, posted here due to downvotes.

We made this post simultaneously on r/announcements.

It was hard to talk with people on the site, because my comments were being downvoted. I did comment here and on a private subreddit. I'm here now.

Unfortunately, the questions I posed are still unanswered. No questions to what went wrong, no answers to iAMA reform, no answers to what they're going to do to fix things with the whole of Reddit, and no timeframe on when the unanswered questions will be answered.

The apology is well received but we need to talk about the future. This is not an attack on you. I promise I'm remembering the human behind the keyboard, but the human needs to talk about what happened with more context.

Edit: Two hours later, still no direct answers. Scrolling through /u/ekjp's comment history shows silence on the subjects as well. Unfortunately, I think I have to call this damage control with no real substance.

/u/kn0thing's response, posted here due to downvotes.

Yeah, about my behavior....

I was stupid. I’d been talking with mods all day on subreddits I thought were restricted (only approved submitters can post, but anyone can view), not private (only approved people can view) and based on all the positive feedback I’d gotten, thought the tide was turning with the entire reddit community. And then I made glib comments that were on public subs in a bad attempt to be playful and have since edited the worst offender to acknowledge how stupid it was and remind myself to not be that dumb again. Ultimately, to 99% of our users, my comment history just showed a guy being stupid, and I’m sorry for that.

AxsDeny · 4時間前

Is there a development roadmap of any sort for reddit as a software package? Being transparent about your goals will go a long way in getting buy-in from the mods that make this site usable on a day to day basis.

stopscopiesme · 4時間前

What changes will be made in regards to how r/reddit.com modmailing works? It's a terrible system for those admins and for us, and many of our messages go unanswered. That modmail is the main line of communication between admins and users (including admins and mods) and it needs fixed ASAP.

The global rules are not enforced consistently and reports of violations are not actioned consistently. General questions (not reports) to r/reddit.com modmail go unanswered. Is this because the community management team does not have enough workers, or because their tools are so poor, or both? Whatever the case, how will you fix it and what is the timeline?

The global rules do not make it clear exactly what I should report, and how. So maybe I end up sending messages to r/reddit.com frivolously, and maybe that's why so many are unanswered. But I don't know, and I can't know, because no one is communicating with me.

(And I am one of many whose messages are not being answered.)

I would most like to see more communication between the community managers and the users. (Namely krispykrackers, sporkicide, and ocrasorm, who have the most experience dealing with us).

Mentioning /u/krispykrackers since this might now be up her alley

The current way things are being done is barely bearable. I'm begging for an answer here.

stumblepretty · 4時間前

The effort is appreciated, but, like you said, there's not much faith left in the admin team to provide support to the moderators after a lot of empty promises. There will need to be a drastic and tangible improvement to moderator support before anyone trusts this whatsoever.

astarkey12 · 3時間前

One piece of feedback I'd like to add is that the site needs more community managers. Once cupcake left, the primary point of contact for most mods was gone, and this likely contributed to the breakdown in communication further worsening the rabbit hole of admin mod mail. /u/krispykrackers needs the support of community managers whose primary focus is handling issues we bring up, advising us when we need it, and ensuring our feedback is appropriately discussed.

If we had (let's say) 3 admins of /u/cupcake1713's caliber working in conjunction with krispy, the relationship would experience a drastic improvement. I understand this would be quite a serious investment in an area with comparably lower return (and that's more difficult to quantify), but the intrinsic value is incalculable. Essentially, the admin team needs more feet on the ground - there are a number of talented mods here who I'm sure would love to contribute in that way.

atomnapier · 4時間前

Popcorn tastes good.

honestbleeps · 4時間前

I know these are just words, and it may be hard for you to believe us. I don't have all the answers, and it will take time for us to deliver concrete results. I mean it when I say we screwed up, and we want to have a meaningful ongoing discussion.

No matter what is said here, people are going to be skeptical and not believe it and I'm glad that's being acknowledged.

I hope that there's a good avenue for meaningful ongoing discussion. It may need to be segmented into different groups.

I also think that reddit faces some extremely large challenges that most users don't really fully understand or empathize with. I understand that to a certain extent you have to keep things close to the vest (especially as it pertains to how you deal with spam, harassment, etc) - but there are greater community challenges that I feel reddit as a whole (staff-wise) has avoided facing that I would love to see.

I don't want to get too /r/TheoryOfReddit here, but I think there are some fundamental issues with the way reddit is structured that suggest to me it has outgrown its (conceptual, not technical) architecture. I would love to know if any of the reddit staff feels the same, or if they are hardline on their stance that "the system works"

"let the votes decide, always" has been the stance of many a reddit admin I've spoke to both in person and online. I think Reddit is too big for this to be true anymore, and you've validated that yourself by removing cancerous subreddits, etc. Sometimes terrible content needs to be removed, and as the proliferation of "easy to consume" content has exploded, more thoughtful content is generally buried under the weight of pictures and image macros ("memes") --- not because it's better content, but because of the simple principles of UX -- it's easier to remember to vote on something that took you 3 seconds to consume than it is an article that took you 15 minutes to read -- and the voter on pictures will vote on more things than the voter on interesting content. It doesn't affect monetization, of course, but I would still love to see Reddit solve this somehow - either categorizing content by media type (articles, pictures, etc) - or a different voting structure or... something...
Moderator "power" - several "mod squatters" created damn near every subreddit keyword imaginable when subs first became a thing. They sit idle doing nothing at all but being top mod on a bunch of huge subs. This means that at any time they could wake up and shut down a sub, remove all the other mods, etc. These people need to be removed in my opinion. If they're not actively moderating, they shouldn't be moderators.
More on "first come first served" in the moderator hierarchy -- you've seen twice now with /r/IAmA that sometimes reddit needs to step in and do something with a specific sub. When it's big and vital or has the potential to be big and vital due merely to its name (e.g. a generically named sub that new users looking for subs will obviously search for) - I feel it's in reddit's best interests to ensure that there are decent moderators in place (perhaps least via transparency like public mod logs) and allow takeovers when it's legitimately justified.

I realize that getting into that sort of hornet's nest is a delicate and terrifying process given the way the toxic portions of the reddit community can be when they react. I'm certain this is why reddit has avoided touching it. However, I believe that as Reddit has grown, it has outgrown the "voting always works" and "let subs be first come first served" systems that did once work well when it was smaller.

interestedincat · 3時間前

Will you defend the mods/users to the press/blogs who frequently steal content from Reddit only to then mock the userbase?

mcawesomebee · 1時間前

I'm late to the party, but my job is a lot of volunteer management, and I think the real issue wasn't that you didn't deliver materials, but that you ignored the needs and wishes of your volunteers.

You need to review the way you handle volunteer, and community management, and not just in one small post. You might want to invest on some training for your management team about volunteer relations. There seems to be a serious disconnect with the management and the actual community - one that you can easily remedy by spending about 12 hours just fucking around on reddit.

RampagingKoala · 3時間前

Hi Ellen, I would like to call out your remarks where you said "The majority of Reddit users are uninterested in Victoria's dismissal and the subreddits going private".

As a mod on a smaller, but popular sub, that really stung. It reeked of condescension, and to be honest, that statement makes it difficult to trust that you're actually serious about making changes. A lot of people have made statements to the effect of "you're right, but you pissed off the content creators and mods, and that's more important", and I agree with that wholeheartedly. If you think so little of the people who mod and create content for reddit, why should we care that you are apologizing now, and why should we believe that you are serious? Your statements seem in bad taste at best, and inflammatory at worst.

I want to believe that you are serious about making these changes, but I would really like some insight on your comments that you made there, and what the reasoning was behind them.

elquesogrande · 4時間前

Glad you put this up, but this all blew up last week. The reddit leadership team issued statements to press multiple times but never engaged with mods until now. It's a fine example of creating your own crisis and then failing at crisis management.

SIMPLE MESSAGE TO ADMINS

This is about engagement with the reddit community and mods. Understanding what is working well, where the mod volunteers could use support, where creative ideas are bubbling up, and where collaborating can help make reddit a better (and profitable) place.

Instead, management is taking a doing things TO reddit community members and mods approach instead of with reddit.

IT IS NOT ABOUT TOOLS

Seriously. These are nice-to-have things but reddit has grown without them. It's about the community and collaboration and engagement.

The Victoria Taylor fiasco you created should be a guiding light. Instead, you keep dancing around the key lesson. She engaged with mods, understood needs, and provided a gateway into reddit management that allowed mods and communities to advance.

Step one in an apology should be an understanding as to why Victoria's work mattered and how you might be able to create better support systems / engagement with mods and the community to duplicate this behavior. Instead, we're getting vague hand-waving about /u/krispykrackers figuring things out...somehow.

It's already figured out. Engage, listen, collaborate, and set limits where needed.

WE CAN HELP REDDIT BECOME PROFITABLE

At what point did your fears of becoming Digg II overrule common sense that reddit needs to make money? That the community as a whole will not understand this concept?

You and your investors need to make money to keep this thing rolling.

Go ahead and sign up with a search engine company to monetize search tools. Get warrants and boost the value of a good, new search engine. Tie it into key advertising that matches with communities.

Virtually wall off NSFW areas for advertising so that you can get some of the revenues that way.

Get the Board together and make someone a full-time CEO so that you can set your own course. This interim nervousness isn't helping. Make a call. Any call.

Engage with the community to understand what might be more acceptable ways for reddit itself to become profitable. Ideas and thoughts seem to be locked in the reddit leadership pantheon.

Maybe show a little more humbleness if that's possible. /u/kn0thing comments on eating popcorn while reddit is burning sure is cute from a Silicon Valley On High perspective. Same with the CEO talking to press dismissing the very people that help to make reddit work. That's not leadership, though - it's the type of negative audacity that turns even us supportive redditors off.

THIS CANNOT BE FIXED - IT CAN EVOLVE

Time to put on your big-reddit pants and adjust your leadership style or this empire is going to crumble.

Collaboration is key. Time to really reach out and work together. Or throw tools and communication quips into a burning building and issue press releases while Rome burns.

Honestly, there is a strong core of mods and redditors here ready and willing to help out. To help lead. It's up to you to honestly reach out for assistance and to open those communication channels.

mmmsausages · 4時間前

What a joke. You didn't even communicate to the community first, and instead went to a media outlet, what makes you think anyone wants to listen to you anymore.

AaronFriel · 2時間前

Hi Ellen, Alexis (/u/ekjp, /u/kn0thing)

I'm writing to make a simple plea for the future transparency of Reddit. The opacity and the impact that has on users and moderators has made everyone see red, and not the good orangered sort. The problem, as I see it, is that every time Reddit the Company decides to do something, the community only finds out after it's been implemented and decided upon. Whether this is with changing policy regarding AMAs and /r/IAmA, or banning a subreddit for being harassing, deciding that brigading is not okay, etc. In each of these cases, policy came on the heel of action, that is, someone was fired, people and subreddits have beenbanned, and users have seen themselves shadowbanned.

That doesn't strike me as excellent stewardship for a community of millions of people. Reddit the Community finds out after Reddit the Company decides, and in many cases, has already implemented the change. Shadowbanning wasn't a thing when I first started using Reddit. Heck, brigading also wasn't even a thing people talked or were concerned about. But now we have people being banned and subreddits being threatened with removal themselves if they don't comply.

A great step forward for regaining the trust of the users, and not just the moderators, would be to make these policies clearer, and announce changes in advance of their implementation. Please, stop surprising Reddit the Community with all these changes. Announcing changes in /r/DefaultMods or /r/ModTalk doesn't count, either. Those are private, secluded communities.

And let's talk about shadowbans. That's some Newspeak level, peculiarly manipulative censorship. From the outside, and because of their nature, it seems like they're being abused. Maybe they aren't, maybe everyone on Reddit is lying about the circumstances of their shadowbanning. That's fine: but other users have no way to check. We can either take your word for it, or we can take the word of dozens or hundreds of accounts who appear to be shadowbanned for criticizing Reddit, or otherwise breaking obscure rules.

Please end shadowbanning. It's unverifiable from the user's perspective. We can't tell if people are being silenced for criticizing Reddit, or those users are trying to deceive us to think that it's so. If it looks like Reddit the Company is actively censoring and silencing people, and the way it's done is so that it's indistinguishable from a user deleting their account, then naturally people are going to get a bit on edge, a bit suspicious. End that suspicion by ending the practice. Give the moderators better tools to deal with users who are disruptive, or make bans obvious. Don't shadow ban people, as Shia says, just do it it and make it obvious. Make it so banned users see a giant "banned" banner, and make their profile show that they have been.

All this secrecy, all this opacity from the users just makes everyone suspicious of everything you do. How could you be anything but the villains now? It seems like all of this started in the past year or two, with a massive increase in the number of shadowbans, and with actual Reddit communities being banned (but announced after the fact), it's hard for us to trust the company.

P.S.: This was sent as a press release to Buzzfeed being before posted on Reddit? Consider the effect that has on the community. Buzzfeed journalists find things out before we do.

Treypyro · 4時間前

I really truly do hope you are being honest. There are so many people that love this website. But you have lost the trust of the mods and the users.

All I ask is do not monetize this site. Keep up reddit gold, and expand reddit merch. Lots of people want merch. Set up a link on the main page to the store. Hats, shirts, toys, etc. That would be a huge revenue stream and you could lessen up on ads. Everyone fucking hates ads, reddit content is community driven not business bought.

Hakumen · 4時間前

Thanks for your post, I appreciate the message. I'm a mod of some really small videogame subreddits. I'm excited for better moderation/modmail tools and more efficient communication with admins should I need anything. This past weekend's events didn't really affect my subs and our ability to discuss the subs' contents. Looking forward to better communications between mods and admins along with the promised functionalities.

wolfflame21 · 2時間前

Just for the love of god. Do not commercialize AMA's.

K_Lobstah · 4時間前

From a moderator perspective, these three steps are actually very encouraging and I personally appreciate them for what they are- acts of good faith.

We don't expect you to inform us of every internal decision made within the company and we don't expect you to give us everything we want we just want to know we've been heard and that someone gives the tiniest fraction of a crap.

So despite what will inevitably happen in this thread as people jump on the "not enough" bandwagon, would like to extend a personal thank-you for stepping up to the plate this time.

edit: autocorrect is my sworn nemesis

cordis_melum · 4時間前

Thank you for the public apology. I'm really happy that /u/Deimorz is going to be working with /u/weffey full time for the new mod tools.

I'm saddened by the fact that you went to the media prior to posting this public apology to the mods in /r/modnews (and while I know you were discussing things with us in /r/defaultmods and /r/modtalk, not everyone who happens to be a moderator has access to those subreddits, and it wasn't fair for people who did not meet the requirements for one or both subs to be left out of the loop like that).

I'm sorry that the blackout thing ended up being an anti-Pao circlejerk fest. I can confidentally say that for /r/history's moderation team, this was never our intention, and while a number of my fellow moderators would do it again, we're not happy about the fact that it became yet another tool against you for reasons unrelated to lack of administrator support.

Again, thank you for this long due public apology. Personally, I appreciate it.

Z0bie · 4時間前

Can you give some more details on these tools and search changes, other than that you're planning on giving us them at some point?

This is all awfully vague...

Jinno · 2時間前

/u/deimorz, /u/weffey - As part of the expansion of moderator tools, and as a means to help curtail the brigading/harassment issues - can we get official support for the np.reddit.com subdomain?

As it is now, there is unofficial support via css to hide arrows and prevent user activity. It would be much more preferable to have the server actually return the page in question with no voting elements and no actionable links.

PhantomandaRose · 4時間前

u/ekjp can you publicly and clearly state that reddit has no intentions of manipulating or monetizing AMAs? Can you publicly and openly pledge that reddit admins will not interfere in the open and free discourse that AMAs provide the reddit userbase?

You claimed that Victoria was not fired for opposing attempts to monetize AMAs, but as far as I know, you have not commented on the suspicions of many redditors that you are attempting to manipulate and monetize AMAs. This would help ease my concerns about this whole fiasco, as it seems you have been dodging a lot of real concerns by picking and choosing which things to address.

steptank · 4時間前

Even if reddit makes a full recovery, the tension between the users and the admins will always be there. 190k+ signatures on change.org to remove /u/ekjp means alot. Reddit wants removal of the higher ups, not just open comments saying its gonna change.

Zuunster · 4時間前

she previously asked for feedback on modmail

Mod communication is currently a complete joke, and I hope that modmail, and any other tools to help mods collaborate fluidly, will be high priority.

seamslegit · 4時間前

"the vast majority of Reddit users are uninterested in what unfolded over the past 48 hours."

Do you still believe this?

Sinistar_Lives · 4時間前

I have a comment/suggestion/whatever which isn't specifically related to mod tools, but, the next time there is a widespread backlash to a corporate decision or policy across the userbase, your first step had better be 'engage the community in good faith about their concerns' not 'get on twitter/whatever news site and proclaim that most of the userbase doesn't really care about these concerns, which totally excuses admins going around deleting threads about the controversy and shadowbanning users at will'. You can't have a site powered 100% by user-submitted and user-generated content and expect to get away with this kind of shit. You have to listen to us, you have to care about what we think, and you have to take us seriously, even if in the silence of your contemplation you hold us all in contempt, AND EVEN IF we're secretly all racist, misogynist neckbeards who only hate you because you're an asian woman.

ajones321 · 3時間前

I hope that you deliver on everything that you said, and I hope that you have a copy of this message somewhere in your office or at home so that you have to look at it every day as a reminder. This place is special to so many people. Everyone makes mistakes, but at the end of the day we are a TEAM, and in many ways we are a family. Let's keep it that way and look forward to a bright future.

dontgiveaderp · 2時間前

https://youtu.be/TB9qKvk9mZs

TheGreenJedi · 40分前

I'm completely unimportant but here's my 2 cents as a useless mod:

I think what immediately annoys me is that this is nearly identical to the /r/announcement apology. It doesn't and hasn't felt like you understand the problems mods encounter and work against.

I expected better apology in here, but I'm happy the tools comment was clarified to more detail. I hoped that level of improvement in granularity would be in the majority of the apology not just in the tools.

I do like the feedback being provided as I read some of the comments in here. It does give me hope.

There is an issue not being mentioned, but I'm somewhat glad that the recent big 3 are front and center.

I was looking for more regarding transparency and censorship. Something along the lines of "I apologize for how poorly communicated criteria for removal of subreddits has been". Honestly I'd suggest something equivalent to probation being declared or even parole. As a useless mod the idea that I might sink so much time into a community then have someone one day end my fun without any warning is terrifying. Currently there are no warning shots, there is no forgiveness. I hope in the future such events are explained in a more transparent fashion.

As a normal user: It's down-heartening that you don't understand that Victoria made this real, I knew with 95% certainty that the actor was there giving the answers themselves and it wasn't just some PR rep typing it after taking a picture. It terrifies me how unconcerned and how slow to respond things often are. Granted it was a holiday weekend.

It's annoying to see subs go dark with what seems to be a snap of the fingers and no explanation 24hrs.

Also shadowbans being used as weapons against real people, some prominent users, it seems like there has been a policy shift towards using them more frequently. Might be nice to see some stats about the communities health, their usage monthly, general volume of bans, things like that. Seems like a permanent shadowban deserves basic feedback, and for a real world analogy aliens or the FBI taking a user to prison would be at least make the news the next day and would come with a presidential address.

Anyways that's my 2cents from both perspectives.

In summary, It doesn't feel like you are one of us, feels like the Queen sits high from her castle and is annoyed when the Lords of her Kingdom complain about their taxes and invading barbarians.

TommaClock · 4時間前

We apologize, but not for censorship, which recently culminated in firing an employee, but for things no one cared about.

thepetitionthrowaway · 2時間前

To Alexis (/u/kn0thing) and Ellen (/u/ekjp),

I am the creator of the petition. What do you have to say about it? Why haven't you replied to my few emails I sent? One of the reddit admins made sure they would be forwarded to you.

Meneth · 4時間前

Thank you. I'm looking forward to seeing these promises be fulfilled.

Effective immediately, he will be shifting to work full-time on the issues the moderators have raised. In addition, many mods are familiar with u/weffey ’s work, as she previously asked for feedback on modmail and other features. She will use your past and future input to improve mod tools. Together they will be working as a team with you, the moderators, on what tools to build and then delivering them.

This especially does a lot to satisfy my issues with the admins. So long as this gets accomplished in a timely fashion I'm happy.

Sir_Tinklebottom · 4時間前

Step down and acknowledge the fact that you have no idea what you are doing.

edit: as others have linked below me, here is the petition https://www.change.org/p/ellen-k-pao-step-down-as-ceo-of-reddit-inc

Starlightbreaker · 4時間前

ctrl+f "transparency"

hmm, not anywhere in the text.

PM_ME_HOT_FURRY_PORN · 3時間前

God, the response to this really demonstrates the declining age and maturity level of the reddit userbase. It's amazing you can make a post addressing all of the issues which started this mess, and then still get shit on by a bunch of angry children.

Thanks for adding the legacy search option in preferences.

Zorcmsr5 · 3時間前

Its not about search, its not about modmail. Its about treating your employees with respect.

MockDeath · 4時間前

I am skeptical things will get better because some of these issues are so long lived. That being said I appreciate the additional communication you guys are starting to do and I am hopeful for the future.

It is good that you guys are reaching out more to mods and setting up more direct paths for communication.

Edit- also thank you for addressing the community.

SUCKLE_MY_BUTTHOLE · 3時間前

Many developers have created extensions to enrich and develop Reddit. These tools all exist, and provide great functionality. Mod toolkit for example, is something that many moderators have come to rely on. Have any conversations happened with those individuals to either hire or contract their work? If not, what other features do you consider priority? What other, faster ways exist to acquire those resources and needed features?

sloppy · 3時間前

Doubtful anyone will read this. I've gotten to where I don't much comment anymore on the Reddit main page. Reddit has lost it and went downhill in quality. While everyone understands and appreciates that the admin have taken a hands off approach to subs and their moderators, it is obvious that it's gotten out of hand. Even if you clean up this mess, that one is still in the wings and people are leaving over it or as I returning to the lurk mode for account safety.

Sometime back there was an issued statement dealing with subs that would be closed to create a safe space. Those who were negative in tone, those doing the real stupid stuff of hassling others but the enforcement of that has been obviously selective. Some are allowed to stay with what appears to be a wink and a nudge while others are ruthlessly cut. This does not speak of fair and equal, it speaks of an extreme bias that no one in the admin has ever addressed, despite it coming up multiple times.

Agendas are now plainly out in the open for those that look at the various subs keeping track of deletions and comment removals. You have mods modding 100, 200, even 300 subs and you yourself know that is not realistic towards actually modding. No one has that amount of time to actually put in the effort in each place modding. It's not realistic.

What it has done, has set up cliques of power mods. This alone will continue to drive people off as they are selected to be the punching bag.

The tool lack, the lack of response when addressed with valid issues, and several other things have been totally ignored. After several years of this, suddenly this response? You'll pardon if I remain sceptical over this sudden change of heart. It looks more like tokenism to calm the troubled masses and were it not for this event would not be any response at all.

Time will tell I am sure. For the now, to be very upfront, I'm disgusted beyond measure at what I see passing before review. That didn't come overnight.

otto_the_half_asian · 2時間前

Idk if you'll catch this Ellen but in an attempt to reconcile I think a good way to reconnect with many users you may have dissuaded trust from reddit and to keep communication closer with admins I think "fireside chats" would be better than announcements like this. I can see you're responding to many comments but a lot of people can't because of the downvotes. A plan for such chats could include livecam shows. Not the sexy kind, but a video-based AMA where you reply to comments made on said live stream with questions regarding particular topics or changes to reddit. I only say this because this thread is full of claims on both sides and I think even further and more frequent communications are needed between users and admins here. Thanks.

gnollcandy · 1時間前

Hopefully a great step toward ending all the drama and negativity, thanks

X019 · 37分前

I see a lot of promises here. This next question is completely sincere: Have you admins ever carried through on a promise to us?

Anti brigading tools will ship in Q3 and modtools/mail in Q4. We're going to be holding regular Q&As on some mod community that's accessible to all (modtalk maybe?) where we can give periodic updates and get feedback and just generally hear from you all.

That was 3 days ago

Those timelines were promised before we had a real plan of action or any internal dialogue. There's no good way to say this, but they are not reasonable and have given you guys some false hope. We want to do these things but we don't want to ship out crappy products either. Mainly, modmail is going to take a lot of time. It will not be ready by the end of the year.

Your words are worthless when you make promises and then decide that they can't be kept. Why should we accept your apology that can be easily be taken as an attempt to just save face? We've been lied to for who knows how long. This is beyond frustrating.

sandyxdaydream · 4時間前

u/krispykrackers is trying out the new role of Moderator Advocate. She will be the contact for moderators with reddit. We need to figure out how to communicate better with them, and u/krispykrackers will work with you to figure out the best way to talk more often.

Really excited for this. Although Victoria leaving still sucks, from the few interactions I've had with /u/krispykrackers as a mod myself, she is also a very understanding and chill admin. I can't wait to see what she has in store for us.

Contexual · 4時間前

Interesting, I still would've preferred to see this as a blog post.

BlackDeltaLight · 4時間前

Just step down, please.

yurisses · 3時間前

If you're truly sorry for what you've done, do an AMA so you can answer the hard questions. Like what you have to say about shadowbanning people who so far as mention your lawsuit.

edit: Thanks for addressing the example question. An AMA would help you clear these misunderstandings (assuming your answer is in good faith), for example a lot of people believe lawsuit-related posts on the front page were manually hidden.

Rubin0 · 3時間前

Actions speak a lot louder than words.

At this point in time, only the admins and the heads of the largest the subs are privy to the actual and specific improvements being made on moderator tools and search.

Are there any plans to have a public project plan of what specific features are being worked on, including their status and their estimated completion dates?

There is an opportunity here to be transparent to the whole community as well as get feedback/advice/suggestions/code-snippets/free-third-party-software from a nearly endless supply of software development talent already in the community. The creators and users of /r/toolbox have been begging for years for reddit to wholesale copy and paste their code. There is work that we can provide to speed the process along.

Please consider my proposal. As you said above, your announcement is "just words". Please show us something that goes beyond this post that doesn't require waiting several months for and takes out a lot of the guesswork.

Thank you for your time.

kingofvodka · 3時間前

Hi Ellen;

My uneducated opinion on this matter is fairly irrelevant; I just wanted to let you know that I appreciate the guts it takes to start a thread like this personally, knowing the kind of response you'd face. Even if most people here won't appreciate how scary that was, the gesture didn't go unnoticed.

ssldvr · 4時間前

The only way to earn the trust of the mods and the community is to provide the mod tools project charter that includes scope and timeline. Regular progress updates should be provided to the mods every week with less frequent updates to the whole community. Facts and data provide the only path forward here and these should be readily available assuming the tool upgrades are actually being worked. Anything short of this is lip service.