•
•

We apologize (self.modnews)

ekjp[A] が 投稿

We screwed up. Not just on July 2, but also over the past several years. We haven’t communicated well, and we have surprised you with big changes. We have apologized and made promises to you, the moderators and the community, over many years, but time and again, we haven’t delivered on them. When you’ve had feedback or requests, we have often failed to provide concrete results. The mods and the community have lost trust in me and in us, the administrators of reddit.

Today, we acknowledge this long history of mistakes. We are grateful for all you do for reddit, and the buck stops with me. We are taking three concrete steps:

Tools: We will improve tools, not just promise improvements, building on work already underway. Recently, u/deimorz has been primarily developing tools for reddit that are largely invisible, such as anti-spam and integrating Automoderator. Effective immediately, he will be shifting to work full-time on the issues the moderators have raised. In addition, many mods are familiar with u/weffey’s work, as she previously asked for feedback on modmail and other features. She will use your past and future input to improve mod tools. Together they will be working as a team with you, the moderators, on what tools to build and then delivering them.

Communication: u/krispykrackers is trying out the new role of Moderator Advocate. She will be the contact for moderators with reddit. We need to figure out how to communicate better with them, and u/krispykrackers will work with you to figure out the best way to talk more often.

Search: The new version of search we rolled out last week broke functionality of both built-in and third-party moderation tools you rely upon. You need an easy way to get back to the old version of search, so we have provided that option. Learn how to set your preferences to default to the old version of search here.

I know these are just words, and it may be hard for you to believe us. I don't have all the answers, and it will take time for us to deliver concrete results. I mean it when I say we screwed up, and we want to have a meaningful ongoing discussion.

Thank you for listening. Please share feedback here. Our team is ready to respond to comments.

全 60 件のコメント
並べ替え:
ベスト
トップ新着論争中古い順Q&A

[–]crash__bandicoot [スコア非表示]  (0子コメント)

Here's my thing: no one communicated. You all went to media outlets and did interviews and made this event into a press junket before this apology.

Even in this apology, there are no explanations. What happened to Victoria? Why are you trying to reform iAMA? These are things that should have been addressed right away - to the community.

In your interview with NPR, you said this is all because of miscommunication. Unfortunately, you aren't seeing that the remedy to miscommunication is to communicate with all of reddit - using /r/announcements. It was basically radio silence unless we followed you all from your user pages. And even then /u/kn0thing was acting like a complete joke.

In order to fix the major disparity in communication, you need to communicate with us. First, what are you going to do to fix things like this, not with the mods, but with the whole of Reddit? Second, when are you going to answer our unanswered questions?

[–]stumblepretty [スコア非表示]  (2子コメント)

The effort is appreciated, but, like you said, there's not much faith left in the admin team to provide support to the moderators after a lot of empty promises. There will need to be a drastic and tangible improvement to moderator support before anyone trusts this whatsoever.

[–]kn0thing [スコア非表示]  (0子コメント)

Understood. The first change we were able to roll out over the weekend was search.

We've also looked at where we screwed that up (not hearing your very clear feedback in beta) and are making sure to fix the process.

[–]mmmsausages [スコア非表示]  (4子コメント)

What a joke. You didn't even communicate to the community first, and instead went to a media outlet, what makes you think anyone wants to listen to you anymore.

[–]wuzizname [スコア非表示]  (0子コメント)

That's what happens when you fire your PR / Communications person.

[–]AxsDeny [スコア非表示]  (0子コメント)

Is there a development roadmap of any sort for reddit as a software package? Being transparent about your goals will go a long way in getting buy-in from the mods that make this site usable on a day to day basis.

[–]Rechamber [スコア非表示]  (0子コメント)

Words are meaningless at this stage. I think the only way to even begin to amass any semblance of trust now is through actions - get your fixes and improvements rolled out asap. The apology is recognised but neither appreciated nor accepted at this stage, I'm sorry to say, unless things actually happen.

[–]316nuts [スコア非表示]  (0子コメント)

How do you feel about various timelines and other goals that some subreddits have established as a way to keep you "true to your word"?

How will you measure success?

What is your time table?

[–]Sir_Tinklebottom [スコア非表示]  (0子コメント)

Step down and acknowledge the fact that you have no idea what you are doing.

[–]Meneth [スコア非表示]  (0子コメント)

Thank you. I'm looking forward to seeing these promises be fulfilled.

[–]atomnapier [スコア非表示]  (0子コメント)

Popcorn tastes good.

[–]Cthulhumanism [スコア非表示]  (0子コメント)

That's great for people heavily invested in being moderators, I guess, but you don't seem to have addressed the various concerns of the users who provide the content that will be moderated.

There's no point in being the best moderated ashheap if the content has migrated to your competitors.

[–]TommaClock [スコア非表示]  (3子コメント)

We apologize, but not for censorship, which recently culminated in firing an employee, but for things no one cared about.

[–]Gilgamesh- [スコア非表示]  (0子コメント)

The reasons above were much of those that gave impetus to the privatisation of the defaults. The AMA-hosting subreddits were angered by Bictoira's departure, but that was only the spark: the reason why so many other large subreddits followed suit was because of moderator resentment against admin treatment specifically with regards to mod tools and mod-admin communication.

[–]unicibusipsisunicior [スコア非表示]  (0子コメント)

Yep, censorship is really something that should be addressed.

I always saw Reddit as a site where the freedom of the internet was a big and important thing, but it seems like that changed recently.

Very unfortunate.

[–]Flashynuff [スコア非表示]  (0子コメント)

I'm not sure where you got your information, but as someone who was involved with the blacking out of a default sub, this is exactly the stuff that moderators were upset about and that needed to be addressed. Censorship has nothing to do with it.

[–]Contexual [スコア非表示]  (5子コメント)

Interesting, I still would've preferred to see this as a blog post.

[–]DickSlampunch [スコア非表示]  (0子コメント)

IMPEACH

[–]EndowedTurtle [スコア非表示]  (0子コメント)

The apology won't mean anything because you won't deliver on your promises. Either do what you say you're going to do, or quit and find someone else who will deliver.

[–]FayeNovak [スコア非表示]  (0子コメント)

The feigned humility is cute in a schadenfreude sort of way.

[–]pomosexuality [スコア非表示]  (0子コメント)

I can't say I embrace this with open arms, my (our) trust hasn't been won back quite yet. I'm looking forward to seeing what this site can accomplish, mods, users, and admins together, by the end of Q3 as indicated.

We'll believe promises can be met when we see it them be met.

[–]rocketpastsix [スコア非表示]  (0子コメント)

The mods and the community have lost trust in me and in us, the administrators of reddit.

At the end of this line should be, "I am effectively stepping down at the end of (insert month here). The mods, and users, need to be able to trust the admin team. Sadly, this past week has shown the admins that it is time for a change."

[–]BlackDeltaLight [スコア非表示]  (0子コメント)

Just step down, please.

[–]rocketpastsix [スコア非表示]  (0子コメント)

Too little, too late.

[–]the_guapo [スコア非表示]  (0子コメント)

This should be a blog post.

[–]Killer39800 [スコア非表示]  (0子コメント)

LEAVE PLEASE

[–]ProjectRevolutionTPP [スコア非表示]  (0子コメント)

I am still calling foul play with Victoria being fired, something you haven't addressed one bit. Especially after the suspicious Jesse Jackson AMA, nobody seems to trust any rumors about reasons surrounding her release, and for good reason.

Until somebody at Reddit clarifies that: I am not putting my trust back in Reddit.

[–]WesNg [スコア非表示]  (1子コメント)

Ellen, although you're getting a lot of hate just know there are others (like me) who do believe in you and want you to remain CEO of reddit.

[–]Starlightbreaker [スコア非表示]  (1子コメント)

ctrl+f "transparency"

hmm, not anywhere in the text.

[–]Lyzern [スコア非表示]  (0子コメント)

That's weird, because they've tossed that word around for like 5 years as if they were going to change something but never did. I guess they moved on to the new thing, let's see... Ah! Found it! "Tools for the mods"!

[–]zkid10 [スコア非表示]  (0子コメント)

I've been pretty impartial when it came to the recent issues, but I do feel that the people who are most upset, and have every right to be upset, will not be happy until you are finished delivering on these promises. I hope you have the best of luck in regaining even a fraction of the trust the Reddit community had placed on you as a team. I have been a Redditor for 2 years, and would hate to see this place bite the dust.

[–]MisterWoodhouse [スコア非表示]  (0子コメント)

That legacy search option needs to be available in subreddit settings, so that mods whose CSS is broken on the new search function can enable it to buy some time to fix their CSS (which they really shouldn't have to do anyway...) without the search looking terrible with their custom theme enabled.

[–]thew78 [スコア非表示]  (0子コメント)

So where is the "no censorship" going?

[–]webshare101[🍰] [スコア非表示]  (0子コメント)

Time to grab some popcorn and read the comments here

[–]Wanghealer [スコア非表示]  (1子コメント)

Thank you for apologizing, but you should've come here first rather than other news websites.

[–]rocketpastsix [スコア非表示]  (0子コメント)

This should be a bigger issue then how it really is. They went to EVERYWHERE else but here to apologize. This shows that they are all about the money, and not the users who have helped the admins get to where they are today.

[–]DaHockeyModsBannedMe [スコア非表示]  (0子コメント)

This should be good....

[–]Leninator [スコア非表示]  (0子コメント)

I forgive you, for what it's worth.

[–]Flashynuff [スコア非表示]  (0子コメント)

Thank you so much for delivering a public apology. Words are cheap and all but hell, it's a start. Hopefully all this drama will make reddit better in the long run. I know that's what I want to happen.

[–]Lyzern [スコア非表示]  (0子コメント)

Personally, I will keep browsing both Snapzu and Reddit for the time being. If Reddit continues down the path of self-destruction at least I can leave without having nowhere to go

[–]sandyxdaydream [スコア非表示]  (0子コメント)

u/krispykrackers is trying out the new role of Moderator Advocate. She will be the contact for moderators with reddit. We need to figure out how to communicate better with them, and u/krispykrackers will work with you to figure out the best way to talk more often.

Really excited for this. Although Victoria leaving still sucks, from the few interactions I've had with /u/krispykrackers as a mod myself, she is also a very understanding and chill admin. I can't wait to see what she has in store for us.

[–]TheMentalist10 [スコア非表示]  (0子コメント)

It's disappointing to see so many negative comments in this thread. This is the biggest public commitment to change we've had from reddit in a very long-time, and more than warrants a good-faith 'alright, let's see if you can put your modtools where you mouth is' response.

I look forward to the forthcoming changes to the mod/admin relationship, and hope that /u/krispykrackers' new position can start us down the path to better communication in every way possible.

The last few days since the blackout have been the most communicative I've seen the admins ever, and if we can maintain that and build upon it, we'll be going in the right direction.

[–]halogen1212 [スコア非表示]  (0子コメント)

Probably hard to write those words and eat humble pie but i for one am hopeful that things will be improved and not have to resort to more blackouts to get the message across. Good luck!

[–]other_worldly420 [スコア非表示]  (0子コメント)

LET'S SEE HOW MANY TIMES SHE CAN GUILD HERSELF IN THIS THREAD!

[–]GolfCartStuntDriver [スコア非表示]  (0子コメント)

  1. Thank You
  2. Free Reddit Gold
  3. More wishes!

[–]makaliis [スコア非表示]  (0子コメント)

Number three

[–]other_worldly420 [スコア非表示]  (0子コメント)

Choo choo!!