Service numbers
This page tells you about the charges for calls from the UK to service numbers, which do not form part of your inclusive minutes allowance on any Pay Monthly tariffs or your free minutes allowance on any Pay & Go tariffs.
We have now changed the way we charge you for some service numbers. Find out more.
The tables below give you the cost per minute for calling Service numbers.
| Non Geographic numbers | Pay Monthly | Pay & Go (Big Bundles, Simplicity and Pay & Go Go Go) | Pay & Go (All other tariffs) |
|---|---|---|---|
| 05 | 20.4p | 20p | 15p |
| 070 | 66p | 66p | 66p |
| 076 | 40p | 40p (some charged £1.50 click here) | 40p (some charged £1.50 click here) |
| Jersey, Guernsey, Isle of Man - landline or mobile (click here for more information) | 35p | 35p | 35p |
| 07 non-mobile and call forwarding services (click here for more information) | 25p | 25p | 25p |
| Service numbers | Access charge |
|---|---|
| 08* | 25p |
| 09 | 25p |
| 118 | 25p |
*0800 numbers are free. There are other free numbers as well.
Click here for more information on free numbers
090 / 091 numbers:
Click here for more information on Premium Rate numbers
118 numbers:
Click here for more information on Directory Enquiries numbers
* For Pay & Go and Pay Monthly there is a 1 minute minimum call charge
It is also free for Pay Monthly customers to call O2 Customer Service numbers.
03 Numbers
Ofcom has introduced 03 numbers as an alternative to chargeable 08 numbers e.g 0870.
Calls to 03 numbers will cost the same as other standard fixed line numbers (starting 01 or 02), and are included as part of any inclusive or free minutes allowances on O2 tariffs.
If you're not sure about any techy terms, check out our jargon buster