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A Message From Swagbucks HQ (self.SwagBucks)

OfficialSwagbucks が 投稿 - stickied post

Dear members of the r/swagbucks community,

As I am sure you have all noticed r/swagbucks had been down for much of the past week. During that span we have received a lot of positive feedback from members of the r/swagbucks community. We understand that an active, and more importantly, reliable and credible subreddit is imperative to your success and your enjoyment of Swagbucks. For that reason, thanks to u/facelessace, we have been given moderating control of r/swagbucks (we did not pay for it). We worked with facelessace and reddit Admin /u/sporkicide to ensure all rules were followed in turning it over to us.

We want you to know that the news is as bitter sweet to us as it probably is to you. We love the fact that r/swagbucks has existed and functioned purely on the steam of dedicated Swagbucks members. So we want you to know that we do not intend to turn r/swagbucks into a branded Subreddit.

We believe that a Swagbucks subreddit community would be better served if moderated by a Swagbucks user, who can better relate to the experiences of fellow Swagbucks users, rather than a Swagbucks employee. Our plan is to return the subreddit back to the community and given the recent turn of events we understand the need to do so carefully.

To start with, we need moderators that understand both the Swagbucks community and also the r/swagbucks community.

CALL TO ACTION: If you are interested in being a moderator for r/swagbucks we want to hear from you. Please send your SwagName along with a short (up to 1,000 word) essay to blog@swagbucks.com with the subject line “r/swagbucks Moderator Applicant”. Tell us why you feel you are the right person for the job.

I know this sounds hokey. But finding the right people is a top priority for us. Serious applicants only please.

As for the elephant in the room.

We are aware of the new subreddit community r/SBS and have no intention of impeding the progress they have made in such a short time. As always, we embrace the notion of our users banding together in an effort to make their experience with Swagbucks both more enjoyable and rewarding.

-Avi.K

Product Marketing Manager

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[–]Reechurd 63 ポイント64 ポイント  (2子コメント)

let's vote to give it back to Garwald?

[–]nowahhh 12 ポイント13 ポイント  (0子コメント)

Everyone send an email to that address up there and say you want Garwald to be the top-level moderator (or at least second-from-the-top, below any official Swagbucks admin accounts).

[–]evlgns 7 ポイント8 ポイント  (0子コメント)

Why should we move we have a home now we were forced out and blocked I'm not going back and neither should anyone else.

[–]prettyevil 43 ポイント44 ポイント  (15子コメント)

Feels a bit like a slap in the face for you to say 'thanks to facelessace' in the message and to refer to him as 'gracious' in the comments. He was anything but gracious and those who were here for it are anything but thankful to him for uprooting our community and spitting all over us while trying to hide what he did.

You may not have paid for the sub, you may have even wrested it away from him against his will completely and are trying to be polite about it, but it comes off as disrespectful to those of us that had to go through that drama to act like he did us a favor somehow.

[–][deleted] 5 ポイント6 ポイント  (4子コメント)

As a company, they sadly don't have the luxury of badmouthing people in a public forum, even though it's deserved. As much as I hate them saying anything polite, I can understand why they are choosing their words carefully.

[–]prettyevil 8 ポイント9 ポイント  (3子コメント)

They do not have to good-mouth him either. There is a point where you do not have to thank them or call them gracious anymore than you have to call them an asshole. Just say it happened with reddit admin oversight.

[–][deleted] 0 ポイント1 ポイント  (2子コメント)

I agree that they don't need to. But I also understand their desire to be diplomatic about it -- perhaps they were even required to be as part of wresting control of the sub, I don't know.

Right now, I'm happy that FacelessAce is gone for good, and cautiously hopeful that things can and will return back to the old normal ... we shall see though.

[–]Crossignal 0 ポイント1 ポイント  (1子コメント)

I wonder is this part of the deal the way FacelessAce deleted his comments going back a year or so?

[–]eatstheweeds 0 ポイント1 ポイント  (0子コメント)

i imagine that facelessace deleted (or otherwise removed from view) those comments due to angry users down-voting his past posts as reaction to his handling of /r/swagbucks.

[–]quitethequandary 1 ポイント2 ポイント  (9子コメント)

I think the Swagbucks admins were as blindsided as everybody else and are now trying to do damage control. I completely agree that facelessace was not at all gracious and went about everything the complete wrong way (for reasons that are still not at all clear to me) but from a PR standpoint it makes sense that they (Swagbucks) have to be diplomatic in how they phrase things.

[–]prettyevil 9 ポイント10 ポイント  (1子コメント)

Diplomatic generally includes not telling the community that got uprooted that the guy who uprooted them was gracious and they're thankful to him.

There is a difference between diplomatic and what they are saying, which is only diplomatic to facelessace and not to the people that had to go through it.

And quite frankly, if they're going to be overly diplomatic to anyone, they should be thanking the people who stuck around despite the drama profusely instead.

[–]fookineejit 0 ポイント1 ポイント  (0子コメント)

If I had Gold to give...

[–]jerkiusmaximus2 1 ポイント2 ポイント  (6子コメント)

how? thats just not possible! i mean, they have an employee on the compliance / ToU team here.. so how can they be out of the loop? is the swagbucksadmin person NOT DOING THEIR JOB?

[–]eatstheweeds 0 ポイント1 ポイント  (4子コメント)

What is "ToU team"? And how was it verified that Swagbucks has an employee on it?

[–]jerkiusmaximus2 0 ポイント1 ポイント  (3子コメント)

terms of use / terms of service. no idea how it was verified, youll have to ask useless wonder, as he's the one who verified it (id imagine).

[–]eatstheweeds 0 ポイント1 ポイント  (2子コメント)

So this would be for Reddit Actual? The alleged assertion being that a Swagbucks employee is also employed by Reddit in official capacity?

EDIT: i'd like to learn the truth of it. But hearsay is not adequate.

[–]jerkiusmaximus2 0 ポイント1 ポイント  (1子コメント)

reddit actual? no idea what that means. only thing i said was that /u/swagbucksadmin is the employee im talking about. s/he has an 'official' flair also.

[–]eatstheweeds 0 ポイント1 ポイント  (0子コメント)

Reddit Actual as in Officially Reddit. nevermind

[–]trex10111 36 ポイント37 ポイント  (4子コメント)

I still don't understand what was wrong with having /u/Garwald as moderator. I don't think there were any issues before this takeover began.

One more thing- Did facelessace originally intend to give control of /r/SwagBucks to Swagbucks, or was this a recent deal of some sort?

[–]OfficialSwagbucks[S] -4 ポイント-3 ポイント  (3子コメント)

Thanks for asking. He did not originally intend to give control of the subreddit to us but he felt that it was best for the community after seeing the fallout.

[–]shatranjkakhiladi 17 ポイント18 ポイント  (1子コメント)

You mean after seeing the fallout that he created? You still aren't answering the question clearly about Garwald. What wrong did he do, or why is he not directly offered the role of the moderator here, as you wouldn't need any proofs about his abilities. He is the one who made you famous on Reddit I would say.

[–]joestrummer77 2 ポイント3 ポイント  (0子コメント)

This^

[–]fookineejit 6 ポイント7 ポイント  (0子コメント)

There should never have been said "fallout". Garwald is and has been both a coach and promoter of the brand on Reddit. If there was ever an issue with him profiteering from referrals, that could have been dealt with simply w/o the bullshit - my understanding is that that centered around a guide he penned pre-Mod and my personal feeling is that any referral SB he's netted out of that was well deserved. I, for one, would come back if he's reinstated, perhaps with some decent cohorts like the guy behind /u/SwagbucksBot maybe? Just sayin'.

[–]gordigor 34 ポイント35 ポイント  (2子コメント)

Eh, I think I will just stay here (r/SBS).

[–]lessthanthreesquared 9 ポイント10 ポイント  (0子コメント)

/r/SBS

[–]13th_floor 30 ポイント31 ポイント  (0子コメント)

Not one word about /u/Garwald? The "bitter sweet" part of this whole thing is how Garwald was treated.

[–]dawnrevolution 18 ポイント19 ポイント  (2子コメント)

I'm not interested in being part of the remnants of a community that screwed over the person who made it a community to begin with.

[–][deleted] 4 ポイント5 ポイント  (1子コメント)

Um, it was FacelessAce, and FacelessAce alone, that screwed over Garwald. The community played no part in this whatsoever.

[–]Gamerchris360 2 ポイント3 ポイント  (0子コメント)

That is what this was about. Read the comment you replied to again. You two agree on not being part of /r/Swagbucks because of what went down over there.

Wherever the community is, I will be there. Wherever SB sponsors contests, I will be there too. Wherever /u/facelessace is will be dump sacked daily. I may or may not have done it along with a couple thousand other people.

[–]heyitsjon 17 ポイント18 ポイント  (5子コメント)

The Sub was working well with Garwald running the show. Then facelessace decided to uproot the machine, despite having literally nothing to do with the success of the subreddit. What was the catalyst, /u/swagbucks, since you claim to not have paid him?

[–]hoboswagman 2 ポイント3 ポイント  (4子コメント)

Probably gave him some swagbucks.

[–]prettyevil 1 ポイント2 ポイント  (3子コメント)

That would be counted as paying and since a reddit admin oversaw it, we know that it was at least never mentioned here that any compensation would be given in exchange for taking the sub name.

[–]fookineejit 4 ポイント5 ポイント  (0子コメント)

Oh, so they paid him in Trident Layers. Got it.

[–]eatstheweeds 1 ポイント2 ポイント  (0子コメント)

Assuming we can trust what Swagbucks says, and assuming that this particular Reddit Admin was not corrupted. i'm not saying it is so, but i am saying that based on various aspects of Swagbucks behavior, i think it certainly in the realm of possibility. In fact i think odds are that Swagbucks will be dishonest in order to "protect" brand image.

[–]eatstheweeds 0 ポイント1 ポイント  (0子コメント)

Well seeing as how Swagbucks repeatedly speaks of our earned Gift Cards as being "free", perhaps they do not recognize the giving of swagbucks as payment. Mostly i jest, but it is true that Swagbucks frequently speaks in terms of swagbucks being free.

[–]HeisenDiaN 18 ポイント19 ポイント  (2子コメント)

The only person that deserves to be a mod is /u/Garwald. But I wouldn't be surprised if he chooses to stay on his new sub (which is where I will be staying), seeing how /u/facelessace treated him and the rest of this community. You saying "thanks" to him is unnecessary; he deserves no thanks. Sorry for sounding so harsh but it's kind of true.

[–][deleted] 0 ポイント1 ポイント  (1子コメント)

As a company, they sadly don't have the luxury of badmouthing people in a public forum, even though it's deserved. As much as I hate them saying anything polite, I can understand why they are choosing their words carefully.

[–]prettyevil 2 ポイント3 ポイント  (0子コメント)

You can be polite without profusely thanking someone for doing bad things to others. In fact, that's the opposite of polite because it doesn't consider the feelings of those that person they're thanking did bad things to.

[–]tr3ndy67 18 ポイント19 ポイント  (3子コメント)

How about you turn over this subreddit to Garwald completely and remove any Swagbucks employee from the mod team

OR prove that you will not remove any shit that you don't like and still bring back Garwald as the moderator and let him choose other mods to run it with him like he did in /r/SBS.

It worked well the way it was before when Garwald was in charge. IF IT ISN'T BROKE, THEN DON'T TRY TO FIX IT.

IF YOU ARE UNHAPPY WITH THE WAY GARWALD RAN THINGS, THEN YOU SHOULD HAVE TALKED TO THEM FIRST INSTEAD OF DOING THIS.

[–]jerkiusmaximus2 3 ポイント4 ポイント  (0子コメント)

agreed. turn the subreddit over to garwald. swagbucks has no business here.

[–]Gamerchris360 0 ポイント1 ポイント  (1子コメント)

Swagbucks was not involved in the shitstorm thus far. They're trying to help clean up the mess.

[–]shatranjkakhiladi 4 ポイント5 ポイント  (0子コメント)

And you know that as a fact because ... ?

[–]Ravenzero 15 ポイント16 ポイント  (0子コメント)

Unless garwald has something to do with the original sub. I am staying at sbs /u/facelessace went about this the complete wrong way.

[–]hoboswagman 11 ポイント12 ポイント  (0子コメント)

Screw the application. Reinstate Garwald!

[–]AnnaNikole 12 ポイント13 ポイント  (1子コメント)

Nope, sorry, I'm staying put on /r/SBS

[–]jerkiusmaximus2 3 ポイント4 ポイント  (0子コメント)

yep everyone head to /r/sbs . no need to hang around here when swagbucks official will be here.

[–]Coney_Island_Hentai 9 ポイント10 ポイント  (14子コメント)

Knew they were taking it over. Did you guys pay for it?

[–]escanow 0 ポイント1 ポイント  (7子コメント)

We believe that a Swagbucks subreddit community would be better served if moderated by a Swagbucks user, who can better relate to the experiences of fellow Swagbucks users, rather than a Swagbucks employee. Our plan is to return the subreddit back to the community and given the recent turn of events we understand the need to do so carefully.

Why pay and then give it away?

[–]Coney_Island_Hentai 1 ポイント2 ポイント  (1子コメント)

I guess I shouldn't have skimmed huh.

my bad

[–]escanow 1 ポイント2 ポイント  (0子コメント)

happens

[–]OfficialSwagbucks[S] -4 ポイント-3 ポイント  (4子コメント)

Thanks for asking. We didn't pay for it. But even if we did, Swagbucks is more about you than it is about us. Our goal is to make it easier for anyone who is online to get free gift cards. We feel that, when it comes to reddit, that mission is best served when its run by the community.

[–]eatstheweeds 6 ポイント7 ポイント  (1子コメント)

The Gift Cards are not free. They come at a high cost of time. Just saying.

[–]joestrummer77 2 ポイント3 ポイント  (0子コメント)

Thanks for pointing this out, it's also worth pointing out that many of us are "semi-passive earners". If they start screwing with the other mobile apps like they screwed us with sportly many of us will move on to other things. /r/beermoney has many opportunities that pay better than SB if you are "actively" earning. 10 cents a min all day every day on mturk crushes SB surveys for the time spent. Not to mention the fact that you actually qualify most of the time.

[–]joestrummer77 1 ポイント2 ポイント  (0子コメント)

They way you said, "but even if we did" bothers me.

[–]escanow 1 ポイント2 ポイント  (0子コメント)

Oh, I agree. I was just questioning that silly assertion made by /u/Coney_Island_Hentai

[–]XicanoToker 9 ポイント10 ポイント  (0子コメント)

Garwald should send in an application. But instead of a 1,000 word essay, the application should just have a link to r/SBS

[–]chiefberkley1 15 ポイント16 ポイント  (2子コメント)

All I want is to be on the subreddit with Garwald ):

but whatever happens I really appreciate how you're handling this!

[–]The_Asian_Hamster 8 ポイント9 ポイント  (8子コメント)

hmm im even more confused...

so is this sub going to run simultaneously with /r/SBS?

Will /u/Garwald be allowed back in to mod here? (assuming he even still wants to)

Is /u/facelessace still a part of this sub?

How involved will the official Swagbucks peoples be here?

[–]OfficialSwagbucks[S] -3 ポイント-2 ポイント  (7子コメント)

Once we install a moderator the subreddit will function as it did previously.

EDIT: /u/facelessace is no longer a part of this subreddit.

[–]prettyevil 10 ポイント11 ポイント  (4子コメント)

A moderator?

Why not /u/garwald and a team of mods chosen from the applications? It's clear the community rallies around Garwald and unless you believe he did something wrong, it only seems right to offer him his spot back rather than fracturing the community between here and /r/sbs

[–][deleted] 2 ポイント3 ポイント  (2子コメント)

Garwald and Swagbucks already manage the Swaganigans sub together, so I don't believe there is any issue between them whatsoever.

[–]prettyevil 7 ポイント8 ポイント  (1子コメント)

I'm aware of this. I'm the one who repeatedly pointed that out when this all first started and people were crying that Swagbucks was trying to buy the sub.

I want an answer for why they don't mention Garwald at all though, even if it's just 'we're waiting for him to respond to our offer' or 'we have nothing against Garwald returning as a moderator if he wants to reach out to us to do that'.

Instead they mention the new sub as an 'elephant in the room' which is generally, in common parlance, a bad thing people don't want to talk about.

[–]eatstheweeds 1 ポイント2 ポイント  (0子コメント)

Yes, that "Elephant in the Room" comment is really bothering me. It reads as marketing ploy to associate negative feeling towards the SBS sub.

[–]TBWolf 0 ポイント1 ポイント  (0子コメント)

Can you guys stop? Do you have no idea what it's like to be an employee in charge of the public sector of a company? They can't confirm things or make promises about specifics until the decision is already made. If he said "Yes, we will reinstate garwald" and then the company decided not to do it for various reasons, how big do you think the shitstorm would be?

[–]Fredelas 5 ポイント6 ポイント  (0子コメント)

The subreddit will not function as it did previously if it doesn't have the moderator it had previously.

[–]Gamerchris360 0 ポイント1 ポイント  (0子コメント)

With /u/facelessace gone I will give it another try, but am not totally leaving here unless Garwald closes this down.

[–]jerkiusmaximus2 8 ポイント9 ポイント  (0子コメント)

oh screw you guys wanting our swagnames just to be mod. that has no relevance to being a mod on reddit. this is already going to be a clusterfvck so ill just stick with /r/sbs, as the community there is more mature than this one ever was.

[–]spring45 12 ポイント13 ポイント  (3子コメント)

"We forcibly took over something you created so we can give it back to you! We cool?"

[–][deleted] 5 ポイント6 ポイント  (2子コメント)

Um, they forcible took it over (with the help of a Reddit admin) AFTER FacelessAce forcibly removed Garwald. Let's not try to rewrite history. Swagbucks is not the villain here. Don't forget that Swagbucks and Garwald moderate the Swaganigans sub together, and Garwald was their principal contact with the reddit community. Swagbucks was as shocked as everyone else when it initially went down, and Garwald has even confirmed this.

[–]shatranjkakhiladi 4 ポイント5 ポイント  (1子コメント)

That doesn't look plausible anymore, seeing Swagbucks took over an active community of around 6k members as the end result. Facelessass really wouldn't wake up in the middle of the night and close a sub running perfectly fine without any selfish motive of his own. There certainly looks a private deal going in here somewhere.

[–]jerkiusmaximus2 -2 ポイント-1 ポイント  (0子コメント)

AND dont forget they supposedly have an 'official' employee on the ToU team here... so that person was obviously not doing their job if swagbucks didnt know about this >.>

[–]scrubking 1 ポイント2 ポイント  (0子コメント)

No one is stupid enough to believe that Swagbucks didn't pay/give something to take control of this sub.

[–]Esparno 1 ポイント2 ポイント  (0子コメント)

/r/sbs is the only Swagbucks subreddit we need. Sorry you wasted your time and probably money but we won't be coming back here.

[–]eatstheweeds 3 ポイント4 ポイント  (5子コメント)

i'll not use this subreddit if a Swagbucks employee is part of the moderator group. In the Swagnanigans sub i had my non-offensive entry deleted without comment. Swagbucks did not explain why, nor have they replied to my comment-question nor the private-message asking why. i was not the only one. i do not take kindly to censorship. And i think Swagucks is rather rude and aloof in how they relate to community. Since Swagbucks has previously censored content, i presume they will again. Since Swagbucks staff only participate in the subreddit when they want something, i assume that they are not really in it for the community.

[–]jerkiusmaximus2 4 ポイント5 ポイント  (3子コメント)

swagbucks OWNS this subreddit now, so you should just hit up /r/sbs

faceless kinda screwed over this subreddit.

[–]eatstheweeds 0 ポイント1 ポイント  (2子コメント)

Agreed. Though they do say they plan on giving this sub over to the users, i do doubt that they will relinquish top-mod ownership. Time will tell. But the way they went about this, and the way they have interacted with community (use it rather than participate in it), i do presume that this sub has been pwned by swagbucks.

[–]jerkiusmaximus2 2 ポイント3 ポイント  (1子コメント)

they also paid for the sub. they might lie and say they didnt, but knowing what i do about useless, im willing to wager my sb account that he got paid.

garwald4toplevelmodorriot.

[–]eatstheweeds 1 ポイント2 ポイント  (0子コメント)

i certainly suspect it. Swagbucks has given me enough reason to distrust their word. Even if all official Swagbucks reddit accounts are removed from the sub, i would still suspect them of employing shills. These concerns i have, are based on observation of Swagbucks method.

[–]eatstheweeds 0 ポイント1 ポイント  (0子コメント)

Another demonstration of Swagbucks 'using' the community rather than participating in it, is found in the recent /r/swaganigans forum. They sponsored a community contest, but then haven't bothered to post the result. A user did say that the prize had been given to them, but no word from Swagbucks if this is true. Furthermore, a number of users noted problems with the contest, some asked questions. Swagbucks ignored all. This to me is clear indication that they don't really care about community, their only concern being the promotion of company. There is yet more reason i think this way.

[–]gorgonzoler 2 ポイント3 ポイント  (0子コメント)

I don't mind having two subreddits for the same topic. For example /r/perktv and /r/getperk. I like choice; the more, the better.

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