New Luxury Bus Lines Roll Into San Francisco

Leap shuttles follow a public bus route from downtown San Francisco to the Marina District. (Courtesy of Leap)

Privately owned transportation companies are popping up all around San Francisco. They say they can fill the void that public transit is not providing.

Consider Leap, a company that shuttles people between the Marina and Financial districts.

“Kind of think of it like a lounge on wheels,” Leap CEO Kyle Kirchhoff says.

Kirchhoff’s company is running a shuttle that follows the public bus route from downtown San Francisco to the Marina District. Kirchhoff says Leap provides a transportation alternative. Critics say these kinds of private services will hurt public transit and widen San Francisco’s class divide.

Leap’s shuttles have a startup feel to them. The outsides are bright blue with a big white jumping dog logo. The insides have wood paneling and polished grey floors. Soft music plays and the interior is sometimes lit with colored lights — they give the buses a kind of Virgin America nightclub-like glow.

The shuttles are refurbished city buses. They have no straps or bars to hold onto — the space is designed for seated passengers. Each bus fits about 30 people in either armchairs, banquettes or plush stools along a wooden counter.

Up front there is a mini-fridge with a selection of snacks and beverages for sale. Riders can order up things like Blue Bottle, Stumptown Coffee, Boxed Water and Happy Moose Juice — a crowd favorite.

The bus seems to cater to the kind of tech-savvy professionals in its promotional video, but Kirchhoff says it is for everyone.

“We built Leap to be for all of San Francisco,” he says, “not one particular group of people.”

Yeah right, says Ilyse Magy. She is a representative from the San Francisco Transit Riders Union.

“I get triggered when I think about all of the people who don’t have access to Leap,” she says.

Magy points to the price. A standard ticket costs $6 compared to $2.25 on a city bus. You need a smart phone to get on, unless you print your tickets, which means you need access to the Internet and a printer. There is no discount for young riders, no designated seating for the elderly or pregnant, and the bus is not wheelchair accessible.

San Francisco’s public transit system needs improvement says Magy, but services like Leap do not help. She says Leap segregates the well-off from the rest of the city; it allows more privileged riders to opt out of the public system she says, which will eventually weaken it.

“When you have fewer and fewer people taking public transportation, but still voting on how it’s funded and how it’s managed, you have a voter base that is out of touch with the system,” Magy says.

Leap CEO Kirchhoff says he is not trying to disrupt Muni, but to get more people on mass transit.

“When Muni gets overcrowded, people go get in their cars and use car services, and we think that is worse for the city overall,” Kirchhoff says.

A private bus appeals to Malissa Schiermeyer. She is trying Leap because she wants a more comfortable ride than public transport. She has also tried taking Uber, which Kirchhoff sees as a competitor.

“When I work late and I can’t take the express bus home — how do I say this — it’s uncomfortable the amount of passengers and the type of passengers. Sometimes I don’t feel safe,” Schiermeyer says.

Leap is one of many tech startups taking advantage of public irritation with San Francisco’s public transportation. There is another shuttle company Chariot, and car services like Lyft, Sidecar and Uber. Leap has received funding from big names in Silicon Valley, like Salesforce CEO Marc Benioff and Netscape co-founder Marc Andreessen.

The whole startup approach to mass transit worries community organizer Erin McElroy. She runs the Anti-Eviction Mapping Project to fight for those getting priced out of the city by gentrification, and she would rather see more public approaches to issues like transportation.

“There is this libertarian philosophy that supports these private ventures, and that is really destructive,” McElroy says.

This is not the first time San Francisco has had private shuttles or jitneys. There were some back in the ’50s and ’60s, and there is still one shuttle that stops at the 4th and Market Caltrain station. But in the 1970s, San Francisco stopped the sale of jitney licenses. The rationale was to protect public transportation.

Right now it is unclear how services like Leap will be regulated. There have been complaints from residents and businesses about shuttles blocking driveways and causing congestion. City supervisors will hold a hearing on the issue, but probably not for at least a month.

  • http://www.suspiciouschihuahua.com/ Suspicious Chihuahua

    The following sentence makes no sense: “The outsides are bright blue with a big and white with a jumping dog logo.”

  • John

    Sick and obscene.

  • eddie999

    Yeah! Let’s force people to get on stand-only crowded buses with smelly bums! Sit shoulder to should mashed against people who think washing once a week is plenty. If we allow people to pay a few extra dollars to avoid such awful buses then who will find the buses? The answer have mini make nicer buses and more of them! But when will that happen, 2050? Sure, force more affluent people to fund the buses for the poor. That’s the answer.

    • Tsuyoi Kuma

      “Sure force more affluent people to fund the buses for the poor. That’s the answer.” Yes, sweetheart that is. This is why America has things like public schools, public hospitals, public fire and police departments, publicly accessible infrastructure, public services, etc. You want an America where only the wealthy benefit from their oppurtunity and privilege go back to the Gilded Age. You get more from your experience in modern society, you better expect that you’ll have to put more back in.

  • April Mason

    I love it!!! As a business owner myself, you create a product or service that meets a need. This doesn’t mean everyone will be able to afford it. Heck, there are products and services I can’t afford. I don’t go complaining about it, I either don’t buy it or I find a way to buy what I want. This company tapped into a niche…brilliant!

  • Eric Douglas Crane

    “There is this libertarian philosophy that supports these private ventures, and that is really destructive,” McElroy says. That ‘libertarian philosophy’ is what made the United States great. If you leave the free market alone it will provide a better outcome than a government program 10 time out of 10. The problem is not private enterprise it is government and unions. What will likely happen is the same thing that always happens when a government program gets showed up by a private business – Government makes the better private solution illegal. Good luck Leap…. You’re going to need it if you hope to survive a fight with City Hall and their Union bullies.

  • Carl Metzger

    I get “triggered” when I hear Ilyse Magy defending SF’s terrible bus system, one of the slowest in the country despite the fact the drivers are some of the highest paid in the nation and call sickouts when they want to strong-arm the city into giving them still more money. If someone has another option for getting people to work (on time for a change) bring it on. I won’t be taking it but I think it’s great someone is trying.

  • Charles G

    Kirchhoff, you are a liar. You did NOT build it for all San Franciscans. What about the little ole lady with two overflowing shopping bags who takes 4.9 minutes to board the bus, or the man in a wheelchair or the homeless person stinking to high heaven? No, you built it for the techie and business elites who could afford it and you should say so. That said, if it went anywhere near my house and was an alternative to the pit on wheels that the N Judah is, I would take it.

  • Alex W

    MUNI is horrendous. I take the 49/47 twice a day (or walk if I can) and it is literally scary. I’ve been physically assaulted and threatened. I’ve witnessed people smoking what appears to be crack, blowing the smoke out the window (and on me until I got off at the next stop….not my stop…). I’ve seen a man masturbate into a woman’s hair (a few of us kicked him off the bus, the drive did ZERO!!!!) I’ve reported my complaints to MUNI multiple times (through their website) and received zero responses. MUNI’s union prevents proper, systematic reform- why change when you don’t have to change? Unfortunately, my alternative of walking down Van Ness, Polk, or other tenderloin hotspots is possibly more dangerous than even MUNI. In the six years I’ve lived here MUNI’s prices rose from $1.50 to $2.25, there is less service, less frequent service, and fewer busses and routs. In what world does that make sense!?! I WELCOME this private service because it MAY spur MUNI on to actually make changes. Let’s face it, the people we fear the most are also the ones who don’t pay for their rides, so if we (the paying public) stop using MUNI, they’ll have to change to get us back. Uber made our taxis responsive (and take credit cards) because of competition, so perhaps this service will change MUNI. Now my question, when will there be a bus that goes up and down Van Ness (or Polk)?

  • Omar Khan

    SF loses more of its cultural identity to white suburbanites.

  • David Thaler

    “… it allows more privileged riders to opt out of the public system she says, which will eventually weaken it.”

    EVENTUALLY? when was Muni ever “strong”?

  • Molly

    It is beyond alarming that these private transportation services do not comply with basic ADA guidelines. Private companies that serve the public are NOT exempt from providing reasonable accessible accommodations for people in wheelchairs, low vision, and other disabilities.

    • Tsuyoi Kuma

      Thank you for pointing this out.

  • dbreed

    I have no problem with this, but don’t sit there and tell me this is a service for everyone when it doesn’t accommodate the elderly, the disabled or the poor who don’t have access to technology.

  • jcgarza

    “A devel­oped coun­try is not a place where the poor have cars. It’s where the rich use pub­lic trans­port.” – Enrique Peñalosa, for­mer Mayor of Bogotá, Colombia

  • ellie

    Although I agree that this service has problems that have been pointed out in this article, I would try this service. I have been a muni rider for over 20 years, primarily because there is no other public transportation alternative. I have consistently ridden the 1, 14, 19, 33, 38, 22, 10, T, J, and N lines throughout the years. I have personally witnessed the following problems on muni: drivers refusing to pick up passengers for no apparent reason, theft (once a bike off the from of the bus, another time a phone, and once a purse from a woman’s lap), a stabbing on the bus of a teenage girl (resulting in everyone being forced off so the police could come and take a report), more heated arguments and threats of violence than I count, blood smeared on and COVERING two muni seats, and a smell from a homeless man’s tumor that was so unbearable that the driver forced everyone off the bus bc the man would not leave the bus despite being asked to do so (but really, where could he reasonably go if he got off the bus? He was on his way to the Marina, not the hospital). While I appreciate the diversity and street theater that I get on muni, I’m actually on muni to get safely from A to B. I would be willing to try another service if there was the possibility that I could do that and reduce the threats to my safety and to my health.

  • rtokar

    I’d happily pay for this service. Please bring it to the Sunset. MUNI is over capacity in the mornings, this will only make the public transit system more pleasant and efficient as it will take stress off the system.

  • Zippy the Pinhead

    Horrid!

    Please, oh PLEASE bring on the next tech bubble crash.

  • JT Myers

    The San Francisco Dictionary
    Forcing people to conform to your way of life: positive.
    Allowing people to choose for themselves: destructive.

Author

Sam Harnett

Sam Harnett is a producer and reporter who contributes regularly to KQED News, The California Report, Marketplace, and The World. He is the creator of Driving With Strangers, a podcast of stories told to a rideshare driver; and a co-founder of Blocsocks, an initiative to help Bulgarian women sell their wool goods abroad.

Sponsored by

Become a KQED sponsor