Sensu Enterprise
On-site monitoring for mission-critical applications
Finally, a deployable monitoring solution designed for cloud-based applications, capable of operating at scale. Monitor servers, services and application health, collect and analyze custom metrics, and get notified about system failures faster. Give your IT operations team the competitive advantage they deserve.
Sensu Enterprise Features {beta}
Sensu Enterprise builds on Sensu Core by providing added value in the form of several opinionated extensions, along with enterprise class support. We like to think of the distinction between Sensu Core and Sensu Enterprise as the difference between a framework and a product.
Turn Key
Sensu Enterprise ships with everything you need to deploy a comprehensive on-site monitoring solution "out of the box". With Sensu Enterprise you can get up and running in a day, instead of a week or a month. It's everything you love about Sensu Core (a fully customizable monitoring framework), without the time-consuming setup.
Integrations
Sensu Enterprise integrates with third-party tools & services to provide support for creating/resolving incidents, on-call rotation scheduling, storing time series data (metrics), relaying events, deregistering sensu-clients for terminated nodes, and/or notifying contacts via various media.
Metric Router
Sensu Enterprise simplifies the process of gaining insightful metrics from complex distributed systems. Collect metrics in various formats from disparate data sources, and mutate them into a proprietary intermediate format that has been optimized for portability. Sensu Enterprise currently supports the following metric specifications:
Contact Routing
Every incident or outage has an ideal first responder, a team or individual with the knowledge to triage and address the issue. Sensu Enterprise contact routing makes it possible to assign checks to specific teams and/or individuals, reducing MTTR. Contact routing works with all of the Sensu Enterprise third-party integrations.
Sensu is flexible enough to adapt to new infrastructure configurations and reliable enough to bet the success of our operations on.
- Nick Stielau, Director of Engineering, Pantheon
Sensu Support
For many users, being able to leverage the Sensu Community while evaluating Sensu is sufficient - but as soon as operation of your business and mission critical applications are involved, it is crucial to be able to pick up the phone and speak to an expert. This is why enterprise class support is included with every license of Sensu Enterprise.
You're covered
Every license of Sensu Enterprise includes support for the Sensu software, unlimited access to software updates (e.g. security patches and other hotfixes), software upgrades (e.g. new features), and private support resources (e.g. a web-based helpdesk portal, email and chat support, etc).
Enterprise Class SLA
Sensu Enterprise Support provides an enterprise class Service Level Agreement (SLA) that guarantees a 4-hour response and a next business day resolution (for Level 1 issues).
Deployment Assist
Sensu Enterprise Support also includes access to a team of world class operations engineers, who can provide guidance and support with Sensu Enterprise deployment, configuration, and tuning. With Sensu Enterprise Support you can reach out for assistance when you need it, even if it the issue is not directly related to the Sensu software itself.
Premium Support
We recognize that some customers may require a more responsive level of service than what is included in the standard Sensu Support SLA. For these customers, the following premium services can be custom tailored to meet specific organizational business requirements:
- 24/7 Support
- Faster Response Times
- Training
Pricing keeping it simple
Sensu Enterprise costs $2/server per month, with a special "Starter Kit" discount for the first 50 servers, a progressive volume discount (up to 50% off) for organizations with over 1000 servers, and an "unlimited license" to keep the pricing reasonable for large-scale installations. On top of this, we'll give you two months free when you pay annually! But rather than explain how this works, we'd rather just show you; so tell us...
How many servers do you need to monitor?
Does your server count fluctuate based on demand? Good, that means you're "doing it right", and Sensu is the ideal solution for the unique problems introduced by dynamic infrastructure. Instead of punishing you for having a properly auto-scaling infrastructure, we only ask that you pay for as many servers as you have "at rest".
One plan for every organization
With a discounted "Starter Kit", and a progressive volume discount that scales with your business, there's no need to select which plan is right for your organization from a confusing list of options - just pay for as many servers you need to monitor.
Try Sensu Enterprise!
We are looking for more partners to help us improve Sensu Enterprise by evaluating a pre-release version while we make the final preparations for a formal launch. Can you help? Click the link below to sign up and get started! #monitoringlove
Service Level Agreement
On the Sensu team, we don't just believe in building the best monitoring software in the world, we put our money (and time & engery) where our mouth is. That's why every license of Sensu Enterprise comes with Sensu Support and a Service Level Agreement that guarantees a maximum 4-hour response time for "Level 1" software support requests.
Contacts
Sensu Enterprise Support is available during "Regular Business Hours": Monday - Friday, 8:00 AM - 6:00 PM (Pacific Time), excluding US & Canadian federal holidays. To contact Support, please email helpdesk@sensuapp.com or visit https://helpdesk.sensuapp.com.
Definitions
Service Levels
| Level | Requirement |
|---|---|
| Level 1 | Service interruptions in a production environment which cannot be resolved by restarting the Service(s); critical security vulnerabilities. |
| Level 2 | Intermittent Service interruptions in a production environment which can be temporarily resolved by restarting the Service(s) and/or by some other known workaround; non-critical security vulnerabilities. |
| Level 3 | Service interruptions in a non-production environment. |
| Level 4 | New feature and/or other change requests. |
Response & Resolution Times
Support requests are responded to in the order in which they are received, and per the following Service Level Agreement (SLA):
| Service Level | Response Time | Resolution Time |
|---|---|---|
| Level 1 | 4-hours, Monday - Friday, 8:00 AM - 6:00 PM (Pacific Time) | Next Business Day |
| Level 2 | Next Business Day | 2 Business Days |
| Level 3 | 2 Business Days | 5 Business Days |
| Level 4 | 5 Business Days | N/A |
Frequently Asked Questions (FAQ)
How does annual payment work?
Annual payment delivers a significant costs savings by providing 12-months of Sensu Enterprise for the price of 10-months (a ~17% discount). In practice, selecting to pay annually will still prompt you to make a payment via credit card for the first month & automatically setup your account, after which an invoice will be generated and emailed to you for the balance (with net-30 day payment terms). Because many organizations place limits on how much they can charge on a credit card, we have found this approach to offer the most streamlined experience without causing unnecessary delays.
Is custom development included in Sensu Support?
No. Although it is one of the most common requests we get for Sensu is to develop (and subsequent support) custom features or functionality, we prefer to separate that effort from Support for Sensu Enterprise. If you are interested in custom Sensu development from the authors of Sensu, please contact Heavy Water Operations.