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Meta[Meta] Confirmed. Amazon is providing 20% partial refund for the 970. (self.buildapcsales)

Dontblameme1 が 投稿

I just got my refund. I bought two. It went to my credit card; not amazon credit. That's pretty awesome.

Edit: Evidently Newegg is offering 30%.

Edit 2: I can't believe I try to help you lazy fuckers.

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[–]Different_Hippo 12 ポイント13 ポイント  (6子コメント)

Just spoke with Newegg. The representive basically told me to go blow myself, gave me MSI's number, and disconnected me.

[–]Newegg Rep - VerifiedNewegg_Support 10 ポイント11 ポイント  (4子コメント)

Hi Different_Hippo, Thank you for bringing that to our attention. We're very sorry for the level of service you reported receiving and we definitely want to look at this. Would you please contact us at wecare@newegg.com and provide us with your order number. Thank you and we look forward to hearing from you. William - Newegg Support

[–]chrisms150 4 ポイント5 ポイント  (0子コメント)

Since you're here. Can you clarify what newegg is doing, or is planning on doing for those of us who bought 970's under the impression they were 4GB cards when in 1/8th of that memory isn't accessible at the advertised speeds?

[–]Fameless 2 ポイント3 ポイント  (0子コメント)

The fact that you refer to him as Different_Hippo in such a formal tone with no jokes or sarcasm makes me all giddy inside.

[–]higgles5 0 ポイント1 ポイント  (1子コメント)

Hi William, I had the same issue when I contacted Newegg chat this morning, would you suggest that I contact wecare@newegg.com as well? Good to see Newegg reps taking notice on reddit!

[–]veritasen 1 ポイント2 ポイント  (0子コメント)

Sounds like they're taking the comcast approach- Go pound sand unless you make a forum post and people notice. Feel free to contact me too, I bought a 970 from you guys as well as 6 grand in computer builds over the last couple years. I'll take my business elsewhere if you chaps are going the comcast route.

[–]Holiday Giveaway Contributoritsabearcannon 0 ポイント1 ポイント  (0子コメント)

My representative told me Newegg is either doing returns or nothing, but gave me a $20 "courtesy gift card". The 30% thing sounds like bogus based on what I heard from two support reps.

[–]Draeke-Forther 13 ポイント14 ポイント  (2子コメント)

Without returning the card?

[–]Dontblameme1[S] 0 ポイント1 ポイント  (1子コメント)

Correct.

[–]Ganondwarve 1 ポイント2 ポイント  (0子コメント)

So you just basically say u You want to return the card? Or just say that you heard they were giving money back due to the false advertising?

[–]ruldog 10 ポイント11 ポイント  (19子コメント)

thats great of amazon to do this, now I can only pray and hope newegg follows

[–]EnadZT 4 ポイント5 ポイント  (9子コメント)

Newegg is doing this too. I got 25% but if you argue you can get 30%.

[–]willdenham 7 ポイント8 ポイント  (3子コメント)

Just tried with newegg and they said they are only doing refunds on returned cards, no partial refunds.

Did you call or use live chat? Any other tips?

[–]cpugpupsu 3 ポイント4 ポイント  (2子コメント)

Same here, I am having them call me and I will report back what happens.

[–]guitarman90 0 ポイント1 ポイント  (0子コメント)

I'm looking forward to it!

[–]higgles5 0 ポイント1 ポイント  (0子コメント)

Me too, I'm having a supervisor call me today. According to this post you basically have to talk to them on the phone, and you can get 25% refund or 30% refund store credit.

[–]higgles5 2 ポイント3 ポイント  (1子コメント)

Just tried with Newegg as well, was told they're not doing partial refunds.

[–]Te_eT 2 ポイント3 ポイント  (0子コメント)

Agreed, just tried as well.

[–]ItsNumi 1 ポイント2 ポイント  (0子コメント)

It probably depends on how well you can talk to them. I'm not very good at that kind of them and only got offered 15% back. But ill take my $55 and feel a lil better about it.

[–]guitarman90 0 ポイント1 ポイント  (1子コメント)

I tried this a while ago and they told me to pound sand. Did you just chat and straight up say I'd like a refund?

[–]Dontblameme1[S] -5 ポイント-4 ポイント  (8子コメント)

I think newegg is doing it too. I think newegg was the first to do it.

[–]ruldog 4 ポイント5 ポイント  (2子コメント)

whoa, this is the first I hear of this. I will contact newegg today after work. Thank you

[–]higgles5 3 ポイント4 ポイント  (1子コメント)

Just got a hold of newegg and was told that no, they're not doing this.

[–]veritasen 0 ポイント1 ポイント  (0子コメント)

We'll just shame them till they do. I've spent over 6 grand on computer projects through newegg in the past two years. I'll switch to amazon if they don't.

[–]MrDongji 1 ポイント2 ポイント  (2子コメント)

Do you have any proof?

Not too sure that Newegg is following through.

[–]FrostyJesus 6 ポイント7 ポイント  (12子コメント)

Just finished speaking to Amazon, can confirm, was given 20% refund. At first they offered 10%. Just be courteous and explain you've been reading Amazon are offering a 20% discount due to the false advertisement. Worked for me.

[–]Ntress 4 ポイント5 ポイント  (4子コメント)

What if i purchase it now?

[–]Dontblameme1[S] 5 ポイント6 ポイント  (0子コメント)

You'll pay full price. The vram issue is known now. I made my purchase when the issue was not known.

[–]Super_Six 1 ポイント2 ポイント  (2子コメント)

I got offered 30%. Just keep talking to them and repeat only 3.5gb of ram is useable.

[–]Big_Cums -1 ポイント0 ポイント  (1子コメント)

For buying a new one?

[–]Super_Six 1 ポイント2 ポイント  (0子コメント)

Yeah. They took it off before I even ordered. My friend only got 10% though. YMMV.

[–]Sketchy_Uncle 3 ポイント4 ポイント  (0子コメント)

Microcenter buyer here (in person) of a 970 GTX... Was told that they would accept a full refund if returned, but would not entertain a partial refund even for store credit.

[–]ImHellaHungry 3 ポイント4 ポイント  (0子コメント)

ITT: OP having a meltdown because someone called him a bad OP

[–]Hegro 1 ポイント2 ポイント  (4子コメント)

Does anyone know about TigerDirect? I only ask as I have usually had poor experiences dealing with the company. Anyone had any luck?

[–]XravageXX 3 ポイント4 ポイント  (1子コメント)

Tiger direct is piss poor customer service

[–]DerpyDan 1 ポイント2 ポイント  (0子コメント)

Yeah... Good luck dealing with TD

[–]Trojan05 0 ポイント1 ポイント  (0子コメント)

I called in and was able to get a full refund from my purchase made back at the end of October. This was sending it back though.

[–]ArbitraryCredentials 2 ポイント3 ポイント  (0子コメント)

I ended up getting 10% partial refund from Amazon. Not a huge amount, but not complaining.

[–]RiskyBiz13 1 ポイント2 ポイント  (1子コメント)

TigerDirect gave me a $20 gift card

[–]Dontblameme1[S] 0 ポイント1 ポイント  (0子コメント)

That's actually impressive for TigerDirect.

[–]Sup_son 2 ポイント3 ポイント  (12子コメント)

How do we initiate the conversation with Amazon?

[–]melancholyx3 4 ポイント5 ポイント  (0子コメント)

here

[–]reynardtfox 1 ポイント2 ポイント  (2子コメント)

Wait can someone explain to me what's wrong with the 970?

[–]the_tippy 3 ポイント4 ポイント  (1子コメント)

False card specs were given out the usable amount of ROPs and effective memory bandwidth, especially when using the last .5GB, making it not a true 4GB card. A detailed explanation can be found here. Basically the performance is reduced greatly when the card is forced to use >3.5GB of its memory.

Those who use 1440p and greater are the ones who are really affected by this, while those at 1080p will not reach >3.5GB on most games currently.

[–]reynardtfox 0 ポイント1 ポイント  (0子コメント)

Ah okay, thanks :)

[–]cpugpupsu 0 ポイント1 ポイント  (9子コメント)

Whoa how do i go about contacting Newegg. Is there a form or a number to call. And what am i supposed to say? Thank-you

[–]EnadZT 2 ポイント3 ポイント  (3子コメント)

Customer support on Newegg's site will do. Just ask if you can get a 30% refund straight up. They'll try and make it 25% but you might be able to haggle it

[–]angelsdontburn 0 ポイント1 ポイント  (2子コメント)

Strange. I purchased one for myself for Christmas and brought it up with their Customer Service via chat and they had no idea what I was talking about. :(

[–]Majojesu 0 ポイント1 ポイント  (1子コメント)

Can confirm that Newegg is not doing partial refunds. Spoke with Dana H.

[–]higgles5 0 ポイント1 ポイント  (0子コメント)

Did you call them or had them call you? I'm seeing mixed reports from this post as well as this post.

[–]MDef255 0 ポイント1 ポイント  (2子コメント)

What's the word on the 970? Is the issue fixable? Or is that just how the card is and there's nothing to be done about it?

[–]Cksasquatch 0 ポイント1 ポイント  (1子コメント)

I just chatted with Amazon. The guy pawned me off to the marketing team and said I should receive a response through email the next 1-2 days.

[–]sorry_but 0 ポイント1 ポイント  (1子コメント)

Meanwhile NCIXUS isn't doing anything and I'm waiting on a response from Gigabyte.

[–]glassvial 0 ポイント1 ポイント  (0子コメント)

Good luck on both of those fronts, a week (or so) ago I heard Gigabyte was doing something of a step-up program for 970 owners, then more recently I saw they are spewing the BS again and being unhelpful...

And NCIX has been the most unhelpful of all, in short saying their customers are whiners and telling them to pound sand. I refused my NCIX card and glad I did, they will never see another dime of my money with the piss-poor customer service they have. Oh, and they sat on my return for over a week before they did anything, I had to contact them twice to get the refund rolling. Stay away from these guys if customer service after the sale is of any value to you.

[–]glassvial 0 ポイント1 ポイント  (0子コメント)

For those of us in the US:

Amazon: 1-888-280-3321

Newegg: 1-800-390-1119

Good luck.

[–]dlbby 0 ポイント1 ポイント  (2子コメント)

I don't fully understand. Is .5 GB such a significant performance drop that it warrants a refund?

[–]Xaolin99 3 ポイント4 ポイント  (0子コメント)

It is a big performance drop when the card accesses that part of the vram in games that require more than 3.5 GB of vram. That 0.5 GB chunk is 1/7th the speed of the 3.5 chunk

[–]Bakedallday 0 ポイント1 ポイント  (3子コメント)

Im guessing B&H wont be offering refunds

[–]brimast 0 ポイント1 ポイント  (2子コメント)

Actually they are. I contacted them and they offered me a full refund, just not a partial refund.

[–]Bakedallday 0 ポイント1 ポイント  (1子コメント)

But thats if you return it correct?

[–]brimast 0 ポイント1 ポイント  (0子コメント)

Yeah, sorry I didn't specify that. The full refund is only if you return the card to them.

[–]Hailst0rm1337 0 ポイント1 ポイント  (0子コメント)

I bought the 970 in early november, am i still eligible? If so how do I apply for this partial refund from amazon?