Welcome to Online Banking
If you don't already use Online Banking, it's simple to register online.
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Contact us
Online Banking Helpdesk
08456 020 000
+44 1132 798 302 from outside the UK
Savings (including cash ISAs)
08457 263 646
Lines are open Monday to Friday 8am–8pm, Saturday 8am-6pm, Sunday 9am-5pm.
For stocks and shares ISAs see ISA Investor.
Investments
08456 000 169
Lines are open Monday to Friday, 8.30am – 6pm; Saturday 9am – 12:30pm
For cash ISAs see Savings (including cash ISAs).
Bank accounts
08457 20 30 40
+44 1132 421 984 from outside the UK
Credit cards
08459 444 555
+44 1733 573 189 from outside the UK
Mortgages
08457 27 37 47
Lines are open Monday to Friday 8am–8pm, Saturday 9am-4pm.
Personal loans
If your loan agreement begins with
7 call 08457 243 444
(Lines are open Monday to Friday 8am-8pm, Saturday 9am-6pm).
If your loan agreement begins with
84 call 08457 444 455
(Lines are open Monday to Friday 8am-10pm, Saturday 8:30am-6pm, Sunday 9:30am-5.30pm).
If your loan agreement begins with
100 call 08456 047 292
(Lines are open Monday to Sunday 8am-10pm).
Lost or stolen cards
08457 203 099
+44 1132 428 196 from outside the UK
Textphone
08457 32 34 36
Lines are open Monday to Friday, 9am - 5.30pm. (For use by customers with hearing impairments only)
We may record your call so we can check we've carried out your instructions correctly and to help us improve our service.
Help & support
What can I do to protect myself online?
Adopting a few good habits can help make sure your personal information stays safe and secure on the internet. Find out more about online security.
Why am I having trouble signing in?
It could be because you're trying to sign in from a networked site (the office, for example). If so, please contact your Systems Administrator for help.
If you still have trouble, please call our helpdesk on 08456 02 00 00 (+44 1132 798 302 from outside the UK).
Textphone users who have a hearing or speech impairment can call us on 08457 323 436.
How do I reset my password and/or memorable information?
First, go to the Online Banking sign in screen and click on the 'Forgotten your password?' link. You'll need to enter a few details. On the next screen you’ll be asked if you want to reset your password or reset both your password and memorable information. Select the option which applies to you.
If you choose to reset your password only, you’ll need to enter and confirm your new password and select a phone number for us to call you on. You’ll then receive a call from our automated system. Follow the instructions and your password will be reset immediately.
If you choose to reset both your password and memorable information, we’ll give you a reference number and phone number to call. We'll then ask you a couple of questions over the phone and get you back online right away.
I'm locked out of my account. What should I do?
You may need to reset your password. To do so, go to the Online Banking sign in screen, click on the 'Forgotten your password?' link, and follow the on-screen instructions.
If you’re still unable to access Online Banking, please call our helpdesk on 08456 02 00 00 (+44 1132 798 302 from outside the UK) and one of our customer service agents will be able to help you. Textphone users who have a hearing or speech impairment can call us on 08457 323 436.
Are my security details case sensitive?
No, your security details, including your password and username, aren’t case sensitive.