Resources that inform our thinking
Articles and materials on hearing from the people we seek to help:
Hearing from Those We Seek to Help: Nonprofit Practices and Perspectives in Beneficiary Feedback
Ellie Buteau, Ph.D., Ramya Gopal, and Phil Buchanan
Rita Allen Foundation
New CEP Research
October 2014
Landscape Review of the Beneficiary Feedback Field.
Valerie Threlfall
Memo to Fay Twersky, Lindsay Louie, and Colleagues of the Effective Philanthropy Group
December 8, 2013
How Feedback Loops Can Improve Aid (and Maybe Governance).
Dennis Whittle
Center for Global Development Essay
August 2013
Matthew Forti and Willa Seldon
The Bridgespan Group
August 2013
Measurement that Benefits the Measured.
Matthew Forti
Stanford Social Innovation Review. Blog Entry.
June 25, 2012
Listening to Those Who Matter Most, the Beneficiaries.
Fay Twersky, Phil Buchanan and Valerie Threlfall
Stanford Social Innovation Review
Spring 2013
Articles on funder collaboration
Lessons in Funder Collaboration. What the Packard Foundation has Learned about Working with Other Funders.
Judy Huang and Willa Seldon
The Bridgespan Group
July 2014
High Stakes Donor Collaborations.
Willa Seldon, Thomas J. Tierney and Gihani Fernando
Stanford Social Innovation Review
Spring 2013
Examples of funder collaboration
The Edna McConnell Clark Foundation’s Growth Capital Aggregation Pilot (GCAP)
Stories that inform our thinking
Dennis Whittle, Co-Founder of GlobalGiving and Feedback Labs spoke at our Fund for Shared Insight dinner in July 2014 the night before our Advisory Committee meeting. We had asked him to give an overview on the field of constituent voice to help inform our work the next day.
Dennis began his remarks by telling a story about using Uber to get from his office to Union Station in DC earlier that day. When he was picked up, his Uber driver asked him: “Where do you want to go?” When they arrived at Union Station, his Uber driver asked him how his experience was, his driver rated him as a passenger through Uber, and the Uber app asked Dennis to rate the driver. Dennis reflected how in his work from 1984 forward at the World Bank, and at a variety of other institutions across many countries, he almost never asked the people they were serving where they wanted to go, or how their experience was for them. Feedback loops are all about asking the people we want to help “how we are doing?”
Voices that inform our thinking
We would love to hear your thoughts on whether this kind of information is helpful to the grantee community. Please share your feedback with Melinda Tuan, project manager, at melinda@fundforsharedinsight.org or provide your comments below.