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Petty revenge on pizza chain restaurant (self.pettyrevenge)

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[–]zackodst 13 ポイント14 ポイント  (60子コメント)

So you complained about doing your job and receiving a tip? Wow

[–]Yogojojo 90 ポイント91 ポイント  (45子コメント)

Seriously /u/zackodst? The customer was being a total wanker. An order of that size is utterly HUGE and can/will put a lot of stress on a business to get it taken care of. Mind you that during this hour of preparation the pizza shop also has all the other regular business to support. In terms of food production, this is incredibly hard to do.

ALSO, the customer "made [OP] haul it all out to her car while she watched." I'm sorry, but that's above and beyond service for a pick-up order.

Grats to the manager however, who called-out the abusive customer...that's just lame. I am a firm believer of "the customer is always right-unless they're toxic." I don't HAVE to provide service to customers who are tools. They can stay in the shed and rust.

[–]mikeash 16 ポイント17 ポイント  (3子コメント)

Your post confuses me. I can see tipping a bit for carrying it out to the car. But you seem to be implying that a large pick-up order should be tipped even without that part. Is that what you meant?

[–]Dr_Avocado 18 ポイント19 ポイント  (0子コメント)

Yea I could see a $5 tip being more than enough for helping carrying it to the car, but expecting a huge tip on an order like that just because of the size of the order is stupid. That's what they're paying $600 for. It's not like delivery drivers where their wage is expected to be from tips either. OP has a real wage.

[–]Yogojojo 1 ポイント2 ポイント  (1子コメント)

In the event that the customer took ownership of the pickup order and did it all herself, no I do not think that gratuity fishing should be permitted, but this is a loophole. There is a problem with how large orders are processed at this establishment. It is obvious that there is an expectation by the workers to receive tips for these types of orders...thus I must assume that he relies on these tips to make ends meet. The fact that customers are a aware of this is regrettable and shameful on the employers part.

I highly disagree with the business model of (shamefully low wage)+(incentive for perceived gratuity to make up the difference) - (lack of support from the employer via automatic service charges for large orders) = (somehow a living wage > poverty)

It's high time that American business culture stops being lazy. Crunch some numbers and fold your employee wages into the prices of your products. Most people do not like the social interaction of tipping and several foreigners do not understand it. Customers would much rather pay 15-20% more for a product and avoid the whole messy situation. There are a few businesses out there which are attempting this and I applaud them.

Currently businesses which utilize tips decrease the wages from their overhead and then defer them directly to the customer. But customers are not aware of when they are expected to tip (and pay the employees wages in some sort of sickening AND WHOLLY OPTIONAL patron/beggar dynamic) or when customers could tip as a form of reward for exemplary service.

There is a reason why a haircut is only $10-12, or why a $10 pizza can get delivered to you in 30 minutes or less...or it's free. Or why your cups of coffee at the diner are bottomless, or why your beer is $3 at the bar. It's because these workers are getting paid squat and the business wants you to forget that they are implicitly hoping that you will pay their employees rather than themselves.

[–]yorick_rolled 0 ポイント1 ポイント  (0子コメント)

I'd still take the system as it is.

Non-tippers and foreigners still equate to making a ridiculous wage for non-skilled, part-time labour.

Perfect for university students.

[–]donny_pots 27 ポイント28 ポイント  (12子コメント)

I absolutely agree they should have tipped, but going out of your way to try to get a tip from someone when you usually don't tip people that make your food is a pretty shitty thing to do. I regularly tip over 20% but if someone put forth that much effort to get me to tip them they would get shit

[–]Nabrolean_Bronaparte 20 ポイント21 ポイント  (10子コメント)

You don't generally tip people who make your food. You're tipping them for making food for 100+ of your friends/employees. Spending an hour sporadically making orders for people is way different than spending an hour completely swamped making food non stop.

[–]donny_pots 16 ポイント17 ポイント  (4子コメント)

Like I said, I personally would have tipped. But tipping the guy who makes your pizza is not a common thing. Being snobby about a tip regardless of the situation is a shitty thing to do IMO. For all we know the pizza might have been shit, 3 hours late, and OP could've been a dickhead

[–]Bearence 0 ポイント1 ポイント  (3子コメント)

In a business context (which this was, if the woman's boss is getting involved), tipping the guy who makes any of the food you order (be it pizzas or fancy catering) is very much a common thing.

[–]donny_pots -1 ポイント0 ポイント  (2子コメント)

For catering yes, but most people have never ordered that much food. Like I said, I would have tipped only because I worked at an italian deli that did catering and during the holidays we would work 36+ hour shifts. For a regular everyday transaction you absolutely do not go out of your way to tip the person who prepared your food. You go out to eat and you tip your server, if they pool the tips or share them is inconsequential. Never have I even seen someone tip a chef or someone like that.

[–]Bearence 2 ポイント3 ポイント  (1子コメント)

I've worked in many an office as the person who ordered and picked up the food. In every case it was expected that I provide an appropriate tip regardless of whether it was catering or just picking up pizzas. The tip amount was factored into the cost of the food.

If I hadn't provided a tip and it got back to my supervisor, the assumption would have been that I pocketed the tip, and that would not have gone over well at all.

[–]TheSentinel36 2 ポイント3 ポイント  (3子コメント)

You don't generally tip people who make your food. You're tipping them for making food for 100+ of your friends/employees.

Exactly! I do not know an eat in restaurant that doesn't add a required gratuity if they are serving a party of 10+.

While it isn't exactly the same, it kind of is...

[–]Krono5_8666V8 2 ポイント3 ポイント  (2子コメント)

I agree, but i don't think that should be on the customer, i think the shop should automatically add 10-15% for orders of a certain size, but i can totally see why a costumer wouldn't even think to tip on a pickup order.

[–]cavelioness 1 ポイント2 ポイント  (0子コメント)

They probably placed it pickup to avoid the tip, honestly. I also work at a pizza place, we take it as good fortune when someone decides to tip on any size pickup order, we never expect it as a given.

[–]yorick_rolled 0 ポイント1 ポイント  (0子コメント)

Especially for a business event.

'Hey boss, I need $600 for the pizza lunch for corporate event X'

'Get a slip from petty cash'

'Cool'

[–]Yogojojo 0 ポイント1 ポイント  (0子コメント)

I feel like I'm taking crazy pills. /u/Nabrolean_Bronaparte you are perhaps the only person that get this. But I am also nervous that I'm taking crazy pills...

[–]i_slobber_buckets 8 ポイント9 ポイント  (19子コメント)

An order of that size is utterly HUGE and can/will put a lot of stress on a business to get it taken care of.

Then don't take it.

[–]sgt_jack 10 ポイント11 ポイント  (11子コメント)

Assuming they take a benefice for each pizza they should be happy to have a good day; not fucking expect them to tip 20% or some shit. It works the other way around when you order pretty much anything else in the world. Like sand, fruits, computers ...

[–]Yogojojo -2 ポイント-1 ポイント  (10子コメント)

OK here's the deal. We all simply do not have all the information available to us, like the OPs job description, duties and rate of pay.

I am going out on a limb and assuming that since he is in the food service industry he is not getting a decent living wage and that OP relies upon tips to make ends meet. I cannot speak for pizza parlors specifically, but many diners and restaurant workers rely on tips to pay rent. We know that OP delivers food and preps and delivers catering. Does he make the pizza? I don't know, but I am assuming not, as he has shown that he delivers so I slate him as "delivery guy that also answers phones/takes orders."

IF this OP relies on tips to make ends meet, then it's certainly understandable why he would and SHOULD hint at a tip. $50 is a monthly payment for a credit card, or utilities.

IF the OP makes good wages (meaning tips aren't "part of the wages" for the job) then yes, it's unacceptable to fish for tips.

Either way, it seems to merit that the employer should consider adjusting his pricing strategy for large orders and for catering.

Edit:phone text. Blech

[–]sgt_jack -2 ポイント-1 ポイント  (9子コメント)

IF this OP relies on tips to make ends meet, then it's certainly understandable why he would and SHOULD hint at a tip. $50 is a monthly payment for a credit card, or utilities.

If OP is poor and gets payed not enough for what he wants he should either find a job that pay enough for what he wants or lower what he wants to match what he has.

In the end it should be his boss job's to give him a bonus.

[–]Yogojojo 0 ポイント1 ポイント  (8子コメント)

Of course he should get a better job. Unluckily for him he isn't a banker and the job market sucks for average joes. So in the meantime he has to do what he can to get by. If I were in his shoes I would have stuck up for myself as well. The third option would to play the martyr and accept the assfucking. Hands-down most agree that job deserved the service charge/tip. Move along.

[–]sgt_jack 0 ポイント1 ポイント  (7子コメント)

the job market sucks for average joes.

Maybe it has something to do with people accepting job that don't pay enough to live.

[–]Yogojojo 0 ポイント1 ポイント  (6子コメント)

There will always be someone willing to accept wages less than you. The businesses will survive. Why do you think there is such a clamor over illegal workers that undercut the market rate? Why do you think there is such talk about raising the minimum wage? Because it's too damn low and without support from the government nothing will change. That's the real world.

[–]sgt_jack 0 ポイント1 ポイント  (5子コメント)

There will always be someone willing to accept wages less than you. The businesses will survive. Why do you think there is such a clamor over illegal workers that undercut the market rate?

Because the rich gets richer and the poor poorer.

[–]Yogojojo -2 ポイント-1 ポイント  (5子コメント)

Or better yet, the business should just automatically add a service fee of 10-15% to account for the fact that people are asshats. That would have been a whopping $60-$90 rather than the paltry $50 OP eventually earned.

It's one thing to provide food/service for 20 people, but the labor, production, space, etc... necessary for 125 people is another thing altogether. It doesn't scale geometrically. At a certain point, it simply becomes HARD. Making 40 pizzas and keeping them warm, packaging the utensils, beverages, plates... For over 100 people. This was not a small order at all!

[–]mikeash 2 ポイント3 ポイント  (4子コメント)

If it doesn't scale well then the business should charge more for large orders. However, virtually all businesses, if they modify prices for large orders at all, give volume discounts because the scaling is usually easier, not harder, for large orders.

[–]Yogojojo -1 ポイント0 ポイント  (3子コメント)

I don't know if charging more, per se, is the answer. There is clearly an expectation on part of OP to get bonuses for completing a large order regardless of delivery or pickup. We need to understand why that is and adjust accordingly.

[–]mikeash 0 ポイント1 ポイント  (2子コメント)

I'm not sure we need to adjust anything. Understand, sure, but what if the reason is because OP is unreasonable and expects tips for doing his traditionally non-tipped job? Which is what it looks like to me.

[–]Yogojojo 0 ポイント1 ポイント  (1子コメント)

Well, if OP is unreasonable, then there's nothing to be done other than address his attitude.

I am curious to his rate-of-pay and how it may relate to daily sales. If he made a percentage of each sale, there would be incentive for him to perform well. He feels that he deserves a tip and he did essentially perform 1/2 of an "actual" delivery (he took the order from the store to the vehicle) so if the customer was a GGGina then she should have tipped him $45-$60, or about 1/2 of what a 15%-20% tip would have been for a full delivery. But that's kinda nitpicking.

In a perfect world, tipping would be banned, products would be priced accordingly and workers would be happy at their job. :(

[–]mikeash 0 ポイント1 ポイント  (0子コメント)

You raise an interesting point with giving people a percentage of each sale. Right now, the incentives of the workers are backwards from what the owner wants. The workers have to work harder when there's more business, but they don't get rewarded any more. The owner loves large orders, but the workers don't. If they got some sort of commission, the workers would love large orders too. Of course, it can cause other nasty behavior....

[–]toulouse420 -1 ポイント0 ポイント  (0子コメント)

Chain pizza places don't work that way. Lets say you refuse the order, they can call corporate and bitch until corporate calls you and tells you to make the pizza.

[–]CoCo26 1 ポイント2 ポイント  (1子コメント)

Are you joking dude? It's his job. Tips aren't expected for a pickup order. If you think the business can't handle it, don't accept the fucking order. Shaming the customer into a tip is ridiculous.

[–]Yogojojo 1 ポイント2 ポイント  (0子コメント)

1). It ceased to be a pickup order the moment the customer made OP deliver the order to her vehicle. All 40 pizzas plus 10+ side orders and salad for 120+ people. IT WAS A BIG FUCKING ORDER. I have never seen an order that large in my life and I manage catering in NYC FOR 18 years...I have seen a lot of pizza get delivered to me.

2). This guy isn't a manager, does he even have the power to refuse a $600 order? If I had an employee do that on my watch I would fire his ass. He should check with the manager, but honestly, most businesses would accept the money, the order and hope they could handle it.

3) he didn't shame her into a tip. She was a cunt and abused him, he wanted to clarify that she intended no tip and she felt no shame. If she did she would have paid. His AND her boss felt otherwise and rectified the situation.

4). This business also needs to adjust how they price out catering and large orders so that employee wages are fair.

[–][削除されました]  (5子コメント)

[deleted]

    [–]Yogojojo 10 ポイント11 ポイント  (2子コメント)

    That particular job was in the extreme bell-curve of "the job". Also just pointing out again that she expected and "made him" bring all the 40+ pizzas, salads, etc to her car. NOT HIS JOB but she seemed to think so. Not only does OP, myself, the manager of the store agree but also the boss of the client. The customer was terrible.

    It is perfectly reasonable to ask the customer if there was a problem because she was an utter cunt. More so because it was a business expense and was most likely not even her own money.

    What an utter bitch.

    [–][削除されました]  (1子コメント)

    [deleted]

      [–]AnshinRevolt 0 ポイント1 ポイント  (0子コメント)

      You're right, everyone is wrong but you. You are totally not a cunt.

      [–]devils_avocado 8 ポイント9 ポイント  (3子コメント)

      I always tip for delivery, didn't realize tipping for a pick up was needed.

      [–]TheLord0fWinterfell 10 ポイント11 ポイント  (0子コメント)

      It isn't.

      [–]Nehalem25 0 ポイント1 ポイント  (0子コメント)

      On larger orders, I would think so. Usually I just tip maybe a dollar for a pickup pizza. But they don't expect it.

      [–]BaintS 0 ポイント1 ポイント  (0子コメント)

      not required, but its definitely a nice gesture.

      [–]BaintS -1 ポイント0 ポイント  (2子コメント)

      i think that everybody should try working in the food industry at least once in their life. maybe youll gain some compassion then..

      [–][削除されました]  (1子コメント)

      [deleted]

        [–]Forgotten_Tacos 1 ポイント2 ポイント  (0子コメント)

        Do you live in the UK? In the US most delivery and servers/waitresses/waiters don't get paid even minimum wage so tips are a necessity.

        Saying quit is the easiest thing in the world when you probably have a cushy job. Jobs don't just fall out of the sky.

        [–]chickenchinese -2 ポイント-1 ポイント  (0子コメント)

        only in america ..

        [–]DammitDan -1 ポイント0 ポイント  (5子コメント)

        It's not his job to load them into her car. All that's required of him is to place them on the counter for her. He provided an additional service worthy of tip.

        [–]zackodst -1 ポイント0 ポイント  (4子コメント)

        Worth is subjective. If you think that just anything you do is worthy of someone else's money, you're an entitled prick.

        [–]DammitDan -1 ポイント0 ポイント  (3子コメント)

        If you think someone else's hard work isn't worth your money, then you're the entitled prick.

        [–]zackodst -1 ポイント0 ポイント  (2子コメント)

        You really don't know the definition of entitled. Sorry to burst your bubble, but you're not very intelligent if you think someone inherently owes you money because you think they do. Keep on being liberal, I need something to keep me entertained while I count my money.

        [–]DammitDan -1 ポイント0 ポイント  (1子コメント)

        Apparently you don't know what liberal means. I think you just use it to describe anyone with whom you disagree, because that's what your parents do when they watch shitty cable news. I could be wrong, though.

        Do you think that woman was entitled to have him load 40 pizzas into her car? Do you think he loads pizzas into everyone's car, or was she getting special treatment?

        And I never said he was entitled to a tip--those were your words! not mine--but he damn sure deserved a tip!

        [–]zackodst 0 ポイント1 ポイント  (0子コメント)

        You ARE a liberal. He didn't inherently deserve anything for helping a woman load pizza into her car. Once again, you're confusing inherent worth vs perceived worth. Just because you think he deserves anything doesn't mean anyone else does. Keep trying to spend everyone else's money for them.