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Q. 1. Do I receive a tax invoice for my purchase.
Ans. Yes. We supply a GST tax invoice (upon request).
Q. 2. What is the warranty on your products?
Ans. Imported products come with a 12 month Australian warranty through our nominated repair centre. Australian stock carries manufatrurers warranty.
Q. 3. How long does it take for me to receive my product?
Ans. We will ship all the verified orders within 24-72 hours of receiving your order and cleared payment. The shipping time is 1-6 working days - anywhere in Australia but most of the items are delivered within 2 working days once shipped. The shipping time to New Zealand is 2-4 working days.
Q. 4. How can I track my order?
Ans. Once your order is processed and dispatched you will receive a tracking number.
Q. 5. How can I pay for my items?
Ans. We accept visa, mastercard,amex and bank deposit.
Q. 6. If I make an online purchase can I pick up the item?
Ans. Yes - Selected items may be picked up from our Melbourne office.
Q. 7. Are your phones unlocked? Which networks will they work on?
Ans. All our mobiles are unlocked and will work on any mobile network in the world.
Q. 8. Is your company australian owned and operated?
Ans. Yes - our company is Australian owned and operated. Our office is located in Melbourne CBD. (ABN 64 194 943 617).
Q. 9. Where do you deliver to and What are the shipping costs?
Ans. We deliver via secure track able courier. Shipping costs vary from item to item.
Q. 10. What is the origin of shipping on our items ?
Ans. Most items are shipped nationally from inshore warehouses. However some items do originate from overseas sites.
Q. 11. What is your return, replacement & refund policy?
Ans. We will provide a replacement or refund if the item is Dead on arrival.All our items carry 12 month AUSTRALIAN warranty through our recognized repair centre for international English stock & 1 year manufacturers warranty for Australian stock. We will only offer refund if we cannot offer you replacement within a reasonable time frame.
Q. 12. Will I receive a confirmation once I make a purchase on your site?
Ans. Once you place your order you will receive an email confirming the details of item ordered.
Q. 13. Is there any warranty, if the supplied goods are imported model ?
Ans. All the goods sold by Electronicbazaar carry 1 year RTB warranty against any manufacturing defects.
Q. 14. I want to make a purchase but I am concerned about giving my credit card details online?
Ans. Our site is 100% secure.
Q. 15. How can I contact you?
Ans. You can contact us via email on sales@electronicbazaar.com.au or phone us on + 61 3 9016 3949
Q. 16. How do I know if my item is in stock ?
Ans. Due to the vast numbers of items we supply in some cases some stock listings on the website may be inaccurate. If this situation arises you will be contacted and giving the following options.
- • Wait for the item to be restocked and sent out accordingly.
- • Supplied a full refund.
Q. 17. What happens if my item has been discontinued ?
Ans. Due to the rapid, ever evolving pace of the electronics industry in some cases an item may be deemed discontinued .If this situation a rises you will be contacted and given the following options.
- • Offered a similar item.
- • Supplied a full refund.
- • Supplied a credit note
Q. 18. Do all our prices on the website include duty, taxes and GST.
Ans. Yes. All our prices include GST and if shipped from overseas include all duty and taxes.
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