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Microsoft Visual C++ Runtime Library Error

2011/05/31 7:07

I recieved this error this morning and was trying to understand what it means. Can anyone help please?

 

I'm working on:

64bit bit PC

InDesign CS5

TeaCup Barcode Maker Plugin (indesign)

Windows 7

 

Error Message:

Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C...

R6025

-pure virtual function call

 

 

Problem signature:

 

  Problem Event Name:                        APPCRASH

 

  Application Name:                             InDesign.exe

 

  Application Version:                           7.0.4.553

 

  Application Timestamp:                     4d890440

 

  Fault Module Name:                          StackHash_0a9e

 

  Fault Module Version:                        0.0.0.0

 

  Fault Module Timestamp:                  00000000

 

  Exception Code:                                  c0000005

 

  Exception Offset:                                ef000400

 

  OS Version:                                          6.1.7601.2.1.0.256.48

 

  Locale ID:                                             1033

 

  Additional Information 1:                  0a9e

 

  Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789

 

  Additional Information 3:                  0a9e

 

  Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789

 

 

 

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Replies
  • Currently Being Moderated
    2011/05/31 8:29   in reply to Jenna Hamilton

    That's a very generic error. The first thing to try is probably a Windows System Restore to a point at which things were working.

     
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  • John Hawkinson
    5,572 posts
    2009/06/25
    Currently Being Moderated
    2011/05/31 11:31   in reply to Peter Spier

    Err, doesn't it just mean InDesign crashed?

    I'm not a Windows developer, but I thought that when this error happened, a minidump was generated and you had to look at the minidump for details on the error:

     

    On MacOS X, after InDesign crashes, the Adobe Crashreporter pops up and it has a Crash Data button you can press to see the stack trace, the set of functions that were running when the crash ocurred. Is there not a Windows analog?

     
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  • Currently Being Moderated
    2011/06/06 16:22   in reply to John Hawkinson

    @John > http://support.microsoft.com/kb/125749

     

    While in theory it's possible that this is a programming error in ID, in my experience it usually is actually a Windows problem or a newly corrupt file in the ID installation. Doing a Windows restore is pretty fast and painless, if it works, and the next step is generally to try a reinstall of ID (or load yoru backup image if you have one).

     
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  • John Hawkinson
    5,572 posts
    2009/06/25
    Currently Being Moderated
    2011/06/06 20:39   in reply to Peter Spier

    Well, obviously you should try what's easiest.

     

    The detective in me very much resists the idea of trying solutions that eliminate the evidence of the problem, but it's probably true that doing a system restore is easiest.

     

    Have you looked in the Windows Event Viewer?

     

    After that, you can make sure minidumps are enabled by following the directions at the bottom of http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/79 ba5845-c196-4d98-92d1-67c7caea9bcf and seeing if there are any. I think you might have to install some unfamiliar tool like WinDBG in order to view them and see where they happen...

     

    Anyhow, though, I suspect you'd find that Peter is right, and the operating system has some fault that is causing ID to crash, and if you were to find out where ID was crashing, you would find it was crashing in a call to the operating system. But maybe not? Especially if you're seeing it on multiple machines.

     
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  • Currently Being Moderated
    2011/06/07 4:43   in reply to John Hawkinson

    John Hawkinson wrote:

     

    The detective in me very much resists the idea of trying solutions that eliminate the evidence of the problem, but it's probably true that doing a system restore is easiest.

     

    Well, I like to solve problems, too, like why my laptop won't allow me to enter the Fonts folder without truning off all the fonts used for dialogs, but after three or four days of not being able to track it down I get pragmatic, say I have real work that needs to be done, and do a restore to a known working condition.

     

    Windows event viewer is usaully pretty useless to the non-geek. I've never seen a mini-dump I could read or an event viewer description that provided more than a listing of the faulting module, if that, in English.  I suspect that downloading the debugging tools might be useful for someone with training in how to use them, but most of us here don't fall into that category.

     

    And if you do identify that there is a corrupt file, what's the solution? You replace the file. System Restore replaces the current set of critical Windows System files and Registry with a stored set from a previous time. Seems like its a no harm, no foul first step for the non-geek. If it doesn't work, odds are good the problem is in the ID install, and I don't know a way to extract a single file from the ID installer, do you?

     
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  • John Hawkinson
    5,572 posts
    2009/06/25
    Currently Being Moderated
    2011/06/08 22:10   in reply to Peter Spier
    Well, I like to solve problems, too, like why my laptop won't allow me to enter the Fonts folder without truning off all the fonts used for dialogs, but after three or four days of not being able to track it down I get pragmatic, say I have real work that needs to be done, and do a restore to a known working condition.

    You know that would never happen on a Mac :-).

     
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  • Currently Being Moderated
    2011/06/09 6:34   in reply to John Hawkinson

    I've heard that propaganda before. Back when I used to work on Mac's they'd crash at least once a day, and the font system would self-destruct once a month. I've apparently been using the laptop in this condition for more than two years (my oldest drive backup image demonstrates the same issue) without need to install a font, and as long as I don't try to do that in the system folder the thing will run along merrily for weeks at a time without a hitch -- then I need to shut down to hit the road.

     
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