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zendesigner
zendesigner
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Microsoft Visual C++ Runtime Library Runtime Error, R6025 Pure Virtual Function Call -- PLEASE HELP!

2010/02/28 15:10

I bought a brand new desktop yesterday (Windows 7), installed my Photoshop 7.0 on it, ported over all of my old PSD files from my old computer, and about 15 minutes into editing a document, I get "could not complete your request because of a program error." After that, chotoshop decides it can't allow me to save my work and it needs to close -- which is when I get the Runtime Error.

 

What's totally maddening is the reason I went out and bought a brand new computer is because I was getting these EXACT SAME ERRORS on my old XP machine, and nothing I did made it go away for very long. Disk scan, registry repair, font fix-it utility, un-install and re-install of Photoshop, re-setting preferences -- I did all that, but it still kept coming back. So I gave up and bought a whole new system.

 

You can't imagine how low my stomach sunk when I got the exact same error on this brand new machine with a completely different OS.

 

How can this be happening? Is there a patch or something I can download? What's the fix for this?

 

I can't afford to upgrade to the latest version of Photoshop now that I bought a new computer. (sigh)

4219 Views   8 Replies   Latest reply: Hudechrome-sd9sPI, 2010/03/01 9:49
 
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  • dec9
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    1. dec9,
    2010/02/28 16:24   in reply to zendesigner
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    I assume you have windows 7 since it is a new computer. PS 7.0 is not listed on the software that will run on windows 7 upgrade advisor site. PS 7.0 is old software trying to run on a new operating system.

     

    You can download the 2008 C++ from the microsoft download site. But I would suspect it is already installed on Windows 7.

     

    You also have to install PS 7.0 software as Admin. When you put the disk in don't run it. Choose to explore and open the PS folder and look for the .exe file. Right click on that and choose run as Admin.

     

    Now once installed you have to run the software as Admin too. Right click on PS. Choose properties, compatibility, and click run as admin. Also you may want to try running in XP mode. SP3 I think is listed.

     

    But I do not think PS 7.0 will run on Windows 7.

     
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  • Hudechrome-sd9sPI
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    2. Hudechrome-sd9sPI,
    2010/02/28 18:07   in reply to dec9
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    It's highly likely that running CS4 on the old machine also would be problematic.

     

    Rock and a hard place!

     

    If it is at all possible, you might find a copy of CS3 somewhere (legal of  course!) and run that. I have a new machine with W7 and XP in dual boot, and the only persistent problem I see is redraw in Bridge, which is likely my video card. Otherwise, CS3 runs really well. OTOH, it also runs really well on XP!

     

    Another thought: perhaps you might install XP on the new machine.

     
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  • dec9
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    3. dec9,
    2010/02/28 18:46   in reply to Hudechrome-sd9sPI
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    Microsoft is dropping updates to XP SP2 and below. XP SP3 will only receive updates. Plain Jane Vista is in the same boat. Only SP1 and SP2 will receive updates. Can't remember the exact dates but this will happen starting in a few months.

     
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  • zendesigner
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    4. zendesigner,
    2010/02/28 21:11   in reply to Hudechrome-sd9sPI
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    Thanks so much for your feedback. I really appreciate any input here.

     

    If someone from Adobe could GUARANTEE that this problem would go away if I

    purchased CS4, I would pony up the cash and do it. However, I'm skeptical

    about that because I just saw someone else post a message on the forum today

    who is running CS4 and getting the exact same runtime error as me.

     

    I'll try un-installing and re-installing as Admin, and if that doesn't work,

    maybe I can find a used copy of CS3.

     

    In the meantime, I'm also wondering if a Photoshop file can carry any sort

    of corrupt metadata inside it once it has errored out? Reason I ask is, I

    had to port all of my old PSD files to the new computer, and I only seem to

    be getting this error when I attempt to work on one of the files that

    previously got the runtime error when they were sitting on my XP machine.

     

    When I create new files from scratch on this new computer, they seem to be

    working just fine (at least, for now).

     

    If so, I would probably be smart to never open those troublesome

    "errored-out" files again.

     
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  • Hudechrome-sd9sPI
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    5. Hudechrome-sd9sPI,
    2010/02/28 22:36   in reply to zendesigner
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    I would run a virus scan on them and see if there is any virus/malware attached. I would also try the same file renamed.

     

    There are references on the internet if you Google the problem. Here is one interesting thread:

     

    http://social.technet.microsoft.com/Forums/en-US/itprovistaact/thread/ b5d10db8-2980-4fe6-81e0-f232eab4037a

     

    Message was edited by: Hudechrome

     
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  • John T Smith
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    6. John T Smith,
    2010/03/01 9:05   in reply to zendesigner
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    >If someone from Adobe

     

    This is NOT Adobe support... it is a User-to-User forum with the SPACE provided by Adobe

     

    To find help with Microsoft error messages go to http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US and search

     

    Since updates are posted as problems are found, you MAY find an update to the C runtime

     
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  • zendesigner
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    7. zendesigner,
    2010/03/01 9:12   in reply to John T Smith
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    This is NOT Adobe support... it is a User-to-User forum with the SPACE

    provided by Adobe

     

    I'm fully aware of that fact, and I'm extremely grateful that ordinary users

    like yourself take the time to help people like me out. TRULY I am.

     

    I was just explaining why I'm hesitant to upgrade.

     
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  • Hudechrome-sd9sPI
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    8. Hudechrome-sd9sPI,
    2010/03/01 9:49   in reply to John T Smith
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    That's no help as this particular message seems to appear when there are software errors in the code as written:

     

    http://support.microsoft.com/default.aspx/kb/125749?wa=wsignin1.0

     

    which would strengthen the OP's suspicion that it is a Adobe problem.

     

    Edit: At this point, seeing this message, I would be looking at the possibility of complete re-install starting from the OS.

     

    Message was edited by: Hudechrome

     
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