SEIBU IKEBUKURO

Business Hours and Information

■Main Building, Annex Open Monday to Saturday from 10:00 a.m. to 9:00 p.m. Open Sundays and Holidays from 10:00 a.m. to 8:00 p.m.
■Restaurant, 8th Floor. Open Monday to Friday from 11:00 a.m. to 11:00 p.m. Open Saturday, Sunday, and Holidays from 10:30 a.m. to 11:00 p.m.
■LIBRO (Book Store), AINZ and TULPE. Open Monday to Sunday and holidays from 10:00 a.m. to 10:00 p.m.

Address and Phone Number

〒171-8569 1-28-1, Minamiikebukuro, Toshima-ku, Tokyo

TEL: 03-3981-0111 (main)

Ikebukuro Station Area Map

Information Service

◆ Duty Free Services

  • Information about duty free shopping.＞

    An exemption from taxation procedure is updated from Tuesday, January 14, 2014.
    In our store, it is We will place a 1% fee on all duty free products.
    We humbly ask for your understanding and patience with this change.
Target Group Non-residents and the person(s) who made a purchase (proxies not accepted).
※For Japanese citizens residing overseas, please present your Certification of Foreign Residence Form.
Application Period Limited to day-of purchases only
Duty Free Items
  • ・Items that have been added to our duty free program
    ※Excluded Items
    Consumables: Food and beverages, cosmetics, spices, medicine, supplements, etc.; Stores: Loft, Muji, Libro, Yamano Music, etc.
  • ・Items purchased for personal use (Not for sales purposes)
  • ・Items that will be taken upon returning to one's home country
Monetary Amount in Question In cases where puchases of duty free goods total 10,001yen or more in tax exemptions
When Submitting a Duty Free Application
Required Documentation		 ①Customer(s) involved in purchase: Please present your passport (We shall confirm your Japanese entry stamp)
※A copy of your passport, (any other documentation will not be accepted)
②Purchased Items
③Basic Sales Receipt (formal receipts not acceptable)
※For transactions via credit card, only the cardholder's signature will be accepted.
Refund Method Cash Refund (Japanese Yen)
Place to Apply Main Building, 6th Floor Duty Free Counter

※For further details, please personally consult a duty free sales manager.




・Credit Cards Accepted

  • UnionPay Card
  • JCB
  • VISA
  • Master Card
  • AMERICAN EXPRESS
  • Diners Club


◆ ATM/ Seven Bank

■Basement 2nd Floor (South A11)
■Basement 1st Floor (North B1)
■8th Floor (North B2)
■12th Floor
■Library, 1st Floor

◆ Free Wi-Fi Service "Seven Spot"

Seven Spot Wi-Fi Service is a free Wi-Fi (wireless LAN) service that can be used free of charge.
After registering for internet service, you can easily gain access from inside our store.

Registration is this

◆ Lost and Found

■1st Floor (South), Passenger Unloading Entrance Information Desk

◆ Wheelchair Rentals

■Basement 1st Floor (Central) Central Hikari no Tokei Entrance Information Desk
■Basement 1st Floor (North), North Exit Information Desk
■1st Floor (Central), Central Entrance Information Desk
■1st Floor (South), Passenger Unloading Entrance Information Desk
■8th Floor (North B2), Restaurant Concierge Desk
■Seibu Parking 4th Floor, Service Counter

◆ Stroller Rental

■Basement 1st Floor (Central) Central Hikari no Tokei Entrance Information Desk
■1st Floor (Central), Central Entrance Information Desk
■1st Floor (South), Passenger Unloading Entrance Information Desk
■6th Floor (Central A6), Central Elevator
■8th Floor (North B2), Restaurant Concierge Desk
■Seibu Parking 4th Floor, Service Counter

Information Desks

  • ◆ South Exit (Club On Gate) Information Desk ■ Basement 1st Floor (Central)
  • ◆ Central Hikari no Tokei Entrance Information Desk ■ Basement 1st Floor (Central)
  • ◆ Passenger Unloading Entrance Information Desk ■ 1st Floor (South)
  • ◆ North Entrance Information Desk ■ Basement 1st Floor (North)
  • ◆ Central Entrance Information Desk ■ 1st Floor (Central)

For inquiries made via telephone, you can reach us by calling our main store number: 03-3981-0111.

Inquiries

◆ Look for the wine-colored concierge mark.

■Location: Floors 4, 5, 6, 7, and B1, Next to the central escalator.
In order to meet our customers' requests, we have played skilled and knowledgeable professional staff on each of the aforementioned floors.

◆ Green Jacket Concierge

■Basement First Floor, North Exit, Central Hikari no Tokei Entrance
We can provide swift support for customers who cannot locate the store or brand that they are searching for.

◆ Restaurant Concierge

■8th Floor (North B2), Restaurant Concierge Desk
■Inquiries can be made by dialing: 03-5949-5839 Land-Line＞
We provide support with various inquiries, such as: suggesting menus for Japanese, Western and Chinese foods, children's menus, settling head-counts for party events, etc. In addition, we also engage in: Providing reservation information for every restaurant and banquet hall, and attending to the disabled.

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