Effective Sept. 30, the Discovery Pass is no longer available. Please visit www.greyhound.com or www.greyhound.ca to book your travel.

Here are frequently asked questions regarding the removal of the Greyhound Discovery Pass.

• Why are you discontinuing the Discovery Pass
• Is there a similar type of ticket option I’ll be able to choose going forward?
• I’ve already purchased my Discovery Pass. How long after September 30 will it be valid for travel?
• What do I do if I’m at the terminal and the ticket agent doesn’t accept my Discovery Pass, even though it’s still valid?
• Can receive a refund if I decide that I no longer want to continue using my Discovery Pass?

• When customers purchase a ticket, it’s fair they expect to have a seat when they arrive at the terminal. Reserved seating is proving very popular, and Greyhound is responding by adding more and more EXPRESS schedules with reserved seating to meet this demand. The Discovery Pass is designed to provide flexible travel (non-schedule, non-date specific), which has been its appeal to many customers, but it can’t be used with reserved seating because of that very design. We wish to avoid any situation where there is no space for Discovery Pass customers on the bus.

• Advance purchase fares on greyhound.com and greyhound.ca provide excellent value compared with the Discovery Pass. The traveler is provided accurate schedule information for Greyhound and other bus companies, and depending on the schedule, can also select an Express route, which offers exciting amenities and the security of a guaranteed seat.
• Commercial users of Discovery Pass can contact our special Commercial Sales Office at (417) 865-2200 for personal assistance with their corporate travel needs.

• The Discovery Pass will be valid for use after September 30 according to the terms of the purchase and length of the pass. No new passes will be issued by Greyhound after that date.

• All valid passes will be honored as they always have been, until their date of expiration. Any exceptions will be handled by Customer Service as with any other failure to provide customer service. Customer Service can be reached at 214-849-8966 for the US and 1-877-463-6446 for Canada.

• The refund policy of Discovery Pass is unchanged, and is listed below for your convenience.

• Standard cancellation penalty of 20% applies to all passes submitted for refund.
• For purchases made within Canada, the United States or discoverypass.com, please submit refunds to the following address.
  Greyhound Lines Inc.
  Attention: Refund Department
  PO Box 660362
  Dallas, Texas
  75266-0362
  
• All refunds must be processed before the printed start date on issued pass or ticket.
• If any portion of the pass has been used, no refund will apply.
• Please keep a copy of your ticket purchase for your records.
• For International purchases, any unused pass may be refunded through the International Agency from which the ticket was purchased.
• Travelers are responsible for providing proper documentation to customs officials when crossing international borders. Should entry be denied to an individual, Greyhound, its partners, or affiliates will not refund any monies.