Settings reset on computer restart

[eagledude4]

A while ago my mother purchased an HP G60 notebook with windows 7 installed and just recently we started sharing files over the network at home. When she first got the laptop, I noticed that whenever her laptop would restart, the laptop's volume would be set to muted, regardless of the settings before the restart. The same thing happens to any advanced sharing options I configure. Whenever the laptop restarts, the settings are lost.

How do I prevent this from happening?

[jenae]

Hi, go to start search and type:-control folders (press enter). Select the "View" tab and put a check in "remember each folders view settings".

[eagledude4]

When i search for "-control folders", i get no results, but I believe you want me to go to the view tab under folder options. There is no "remember each folder's view settings".

I tried looking under the view tab in the folder explorer toolbar and "remember each folder's view settings" wasn't there either.

This may be because the laptop is running windows 7 home premium.

[jenae]

Hi, you are correct I was using Vista and checking it appears seven has this feature removed, we send our machines out with a mod to increase the number of folder view's remembered (since XP day's).

There does not appear to be any simple definitive answer to this, however I will post for help as I do not use Seven (at the moment) so I cannot play.

This is a take from MS:-

Change folder options

[VirGnarus]

Verify that the account you're using has appropriate rights (Administrator). Try also making another temporary account and performing such actions with it then restarting. See if the settings are retained.

[eagledude4]

Originally Posted by VirGnarus

Verify that the account you're using has appropriate rights (Administrator). Try also making another temporary account and performing such actions with it then restarting. See if the settings are retained.

Yes, the account has full administrative privileges. I'll check the temp acc and get back to you

[eagledude4]

I made a new administrative account and tried adjusting the same settings and restarted the computer and logged in to see if the changes were saved (on both profiles) and it turned out they were. Now after a few days of restarts, the problem is back and the settings were reset.

[VirGnarus]

Did it reset for both?

The temporary account thing usually fixes this problem, as it did. Yet I find it extremely odd that the issue will resuscitate back into existence shortly afterwards. Something tells me it's defaulting back to a standard profile for whatever reason.

Can you please provide a JCGriff Report? It provides a bit more info than we need for this, but it'll give us some ground to look at and see if there's any notification on why it's doing this again.

[eagledude4]

I'll get right on it.

[eagledude4]

I wasn't sure if you wanted me to post the report here or in the "BSOD, App Crashes And Hangs" thread. I also included a dxdiag report.

[VirGnarus]

Wow, event logs come up with absolutely nothing. Only things I see is some problems with your iTunes stuff, namely the Apple Mobile Device and Bonjour services. None of them seem related to this.

I did a bit of research and saw that antivirus software has had issues regarding this in which the software will hold and lock a file necessary to load profiles to scan it in a very inopportune time during startup, resulting in failed profile loading. You may need to have anti-virus software disabled for a bit and see if that may resolve the issue. Note that you will probably have to get the profiles back working again using the aforementioned fix, then have antivirus turned off and test to see if the problem recurs.

Also, is there any particular pattern to this happening again after it was fixed? Was there anything that was done that you can perceive that might have triggered it to break again, or did it just happen again after a restart?

I'm almost afraid to have to resort to using Process Monitor to figure this one out, but I want to ensure other possibilities are taken care of before we approach it with Procmon.

[eagledude4]

It's not my laptop, so I'm unsure of the pattern besides what I have already told you. The antivirus seems like a plausable reason, so I'll try that first and get back to you.

[eagledude4]

Okay, so I uninstalled the antivirus and tweaked around with the settings I want to be kept. I turned off the laptop and turned it back on to see if I would get the same result as when I just restarted the laptop last week after making the temporary account. The result was the same (The settings did NOT change)

I'm going to wait another day or so to see if the settings are going to revert at a later time like they did last week.

[eagledude4]

I just checked the laptop and the settings have been reverted. I know for a fact that they weren't changed manually.

[eagledude4]

Help please?

[jenae]

Hi, does appear some process is interfering here, might like to check the integrity of system files. Go to start, search and type:- cmd , right click on the returned cmd.exe and select "run as administrator" at the prompt type:-

sfc/scannow (press enter)

Let us know what it finds.

[eagledude4]

Accessing the laptop has not been a problem for some time.

I'll get back with you when the scan has completed.

[eagledude4]

"Windows Resource Protection did not find any integrity violations".
Another dead end I guess?

I don't access the laptop everyday, maybe once a week tops, so I'm not really sure when the problem is created.