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HDCP error, Windows Vista 64-bit system
Mar 4, 2010 at 4:17:39 PM
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#1
Attached is my playback advisor file. I can get to menu system, but once I attempt to open a program to watch I receive this error:
"Video's audio is protected and requires an audio driver w/HDCP support; changing the audio output to analog might allow audio playback."
Need help in getting this running. Would love to watch my recorded programs on my computer while I workout on exercise equip in same room.
My fairly new PC runs Windows Vista 64-bit (kept up-to-date), quad 9500 Phenom AMD processors, with 8 GB of memory.
Let me know if you can help me get this running. Seems pretty much everyone is having difficulties about some kind of protected area issue. Appreciate any help you can provide --Ken
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Mar 4, 2010 at 5:15:33 PM
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#2
If you run the playback advisor, click save log to your desktop, open the file, edit select all and copy, you can then paste the file to your reply. Here is my system as an example. I am unable to open the file you posted.
.Check Item PC Playback Ready? Info CPU : Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz Unknown More Info __dwItemID=1001__ : szLibCPUName = Intel(R) Core(TM) i7 CPU 920 @ __dwItemID=1002__ : dwLibClockRate = 2662 __dwItemID=1003__ : dwLibFamily = 6, dwLibModel=26, dwLibStepping=4 __dwItemID=1004__ : dwLibNumPhysicalProc = 8, dwLibNumCorePerPackage=8, dwLibNumLogicalPerCore=0 __dwItemID=1005__ : dwLibCorePerPackage = 8, dwLibTotalLogicals=16 __dwItemID=1006__ : szWMIName=Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz __dwItemID=1007__ : szWMIManufacturer=GenuineIntel __dwItemID=1008__ : dwWMIMaxClockSpeed=2668 __dwItemID=1009__ : bBatteryExist=1 __dwItemID=1010__ : szGuess= GPU (Hardware acceleration) : ATI Radeon HD 4800 Series Yes System Memory : 4096 MB Yes Operating System : Windows Vista Service Pack 2 Yes Graphics Card : ATI Radeon HD 4800 Series Yes __dwItemID=1301__ : Adapter Compatibility: ATI Technologies Inc. __dwItemID=1302__ : VideoProcessor: ATI display adapter (0x9442) Screen Capture Protection : Yes Yes __dwItemID=1304__ : ATI PCOM=Yes __dwItemID=1304__ : ATI SORT=No __dwItemID=1305__ : GPUDetectPass Yes Graphics card video memory : 512 MB Graphics Card Driver : 8.702.0.0 No More Info __dwItemID=1501__ : 2D Driver= __dwItemID=1502__ : COPP=Yes __dwItemID=1504__ : DEVICE=N/A Video Connection Type : Digital(with HDCP) Yes Network Adapter : ETHERNET: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0) Yes Program version : 1.0.0.2107 System language : 0409 ENU English English Time : Thu Mar 04 17:06:11 2010 Computer : Notebook System Name : DDSXPS |
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Mar 4, 2010 at 6:55:02 PM
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#3
Apparently, you didn't note that I attached the file you requested to that forum request. However, I will do as you specifically ask and insert the text of that file below. Please let me know what you find out. Thanks, Ken
Check Item PC Playback Ready? Info
CPU : AMD Phenom(tm) 9500 Quad-Core Processor Unknown More Info __dwItemID=1001__ : szLibCPUName = AMD Phenom(tm) 9500 Quad-Core Processor __dwItemID=1002__ : dwLibClockRate = 2200 __dwItemID=1003__ : dwLibFamily = 15, dwLibModel=2, dwLibStepping=2 __dwItemID=1004__ : dwLibNumPhysicalProc = 4, dwLibNumCorePerPackage=1, dwLibNumLogicalPerCore=1 __dwItemID=1005__ : dwLibCorePerPackage = 4, dwLibTotalLogicals=4 __dwItemID=1006__ : szWMIName=AMD Phenom(tm) 9500 Quad-Core Processor __dwItemID=1007__ : szWMIManufacturer=AuthenticAMD __dwItemID=1008__ : dwWMIMaxClockSpeed=2200 __dwItemID=1009__ : bBatteryExist=0 __dwItemID=1010__ : szGuess= GPU (Hardware acceleration) : ATI Radeon HD 3200 Graphics Yes System Memory : 4096 MB Yes Operating System : Windows Vista Service Pack 2 Yes Graphics Card : ATI Radeon HD 3200 Graphics Yes __dwItemID=1301__ : Adapter Compatibility: ATI Technologies Inc. __dwItemID=1302__ : VideoProcessor: ATI display adapter (0x9610) Screen Capture Protection : Yes Yes __dwItemID=1304__ : ATI PCOM=Yes __dwItemID=1304__ : ATI SORT=No __dwItemID=1305__ : GPUDetectPass Yes Graphics card video memory : 256 MB Graphics Card Driver : 8.702.0.0 Yes __dwItemID=1501__ : 2D Driver= __dwItemID=1502__ : COPP=Yes __dwItemID=1504__ : DEVICE=N/A Video Connection Type : Analog Yes Network Adapter : IEEE80211: Linksys WMP110 RangePlus Wireless PCI Adapter Upgrade Recommended More Info Network Adapter : ETHERNET: Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller Yes Program version : 1.0.0.2107 System language : 0409 ENU English English Time : Thu Mar 04 13:58:08 2010 Computer : Desktop System Name : OWNER-PC |
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Mar 5, 2010 at 5:57:52 AM
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#4
I am getting the same error message but only on HD content I record. Programs that I que with Video on Demand for later playback, work just fine. I have a fairly new PC with Vista Ultimate 64.
Here is my Log Submission:
Check Item PC Playback Ready? Info
CPU : Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz Yes __dwItemID=1001__ : szLibCPUName = Intel(R) Core(TM)2 Quad CPU Q9400 @ __dwItemID=1002__ : dwLibClockRate = 2665 __dwItemID=1003__ : dwLibFamily = 6, dwLibModel=23, dwLibStepping=10 __dwItemID=1004__ : dwLibNumPhysicalProc = 4, dwLibNumCorePerPackage=4, dwLibNumLogicalPerCore=0 __dwItemID=1005__ : dwLibCorePerPackage = 4, dwLibTotalLogicals=4 __dwItemID=1006__ : szWMIName=Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz __dwItemID=1007__ : szWMIManufacturer=GenuineIntel __dwItemID=1008__ : dwWMIMaxClockSpeed=2670 __dwItemID=1009__ : bBatteryExist=0 __dwItemID=1010__ : szGuess= GPU (Hardware acceleration) : NVIDIA GeForce 9400 GT Yes System Memory : 4096 MB Yes Operating System : Windows Vista Service Pack 2 Yes Graphics Card : NVIDIA GeForce 9400 GT Yes __dwItemID=1301__ : Adapter Compatibility: NVIDIA __dwItemID=1302__ : VideoProcessor: GeForce 9400 GT Screen Capture Protection : Yes Yes __dwItemID=1304__ : NVAPI RGBOverlay=Yes __dwItemID=1305__ : GPUDetectPass Yes Graphics card video memory : 1024 MB Graphics Card Driver : 8.17.11.9621 Yes __dwItemID=1501__ : 2D Driver=8.17.11.9621 __dwItemID=1502__ : COPP=Yes __dwItemID=1504__ : DEVICE=N/A Video Connection Type : Digital(with HDCP) Yes Network Adapter : ETHERNET: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller Yes Network Adapter : ETHERNET: VMware Virtual Ethernet Adapter for VMnet1 Yes Network Adapter : ETHERNET: VMware Virtual Ethernet Adapter for VMnet8 Yes Program version : 1.0.0.2107 System language : 0409 ENU English English Time : Fri Mar 05 05:42:44 2010 Computer : Desktop System Name : RICK-PC |
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Mar 5, 2010 at 6:13:11 AM
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#5
Problem resolved.
All I had to do was disable digital playback and make analog default. Even though I don't use it was still enabled and causing the playback error.
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Mar 5, 2010 at 6:33:18 AM
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#6
Ken, Yes, I saw the attachment to your first post but for whatever reason I was not able to open the file. In any event, try this. Set any song to play so that you can hear audio. On the lower right of your computer screen on the task bar, right click the speaker icon and select "playback devices". Whichever device that is set to default will likely have some digital connotation. Find a different one that will play the music without any digital and set that as default. On my system for example, I use "Realtek High Definition Audio". Let us know if that fixes your issue.
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Mar 5, 2010 at 8:56:02 AM
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#7
I use a bose system on my computer. I selected a different one to disable, of the 4 only 2 were able ot be disabled. I don't remember the name because I just assumed it would unhighlight it instead of making it disappear.
When I did that and opened the Directv2pc, it started playing, but both sound and picture now constantly skip.
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Mar 5, 2010 at 10:02:17 AM
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#8
After reviewing other shows listed on my DirecTV stored shows/movies listing, they appear to play correctly, both picture and sound. Perhaps that one TV show had issues when it taped and that might be what I was seeing.
I'll keep you posted if the issue persists beyond that one show, however.
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Mar 5, 2010 at 11:43:17 AM
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#9
Well, after playing with it further, most movies/shows either start out skipping, and then stop skipping for awhile then skip again, others start out okay, but if I move the movie/show forward or backword, it may start skipping at that point. If I move it a little bit, the skipping will stop, at least for awhile.
So, still seems like I have some kind of issue that is keeping me from enjoying this program as fully as I'd like. I'd really like to watch shows I've recorded in Directv on my computer so I can watch as I workout (equip in same room as computer).
Appreciate your ongoing assistance. Thanks, Ken
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Mar 5, 2010 at 1:05:58 PM
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#10
buckken,
I don't really read in your thread whether your network configuration is ethernet hard-wired, wireless or Powerline Adapters. It is pretty well accepted that the DirecTV2PC(especially for HD content) just won't "perform well" over wireless(purportedly, due to the way that wireless technology sends data in "bursts" with pauses in between). I'm not real sure about DirecTV with Powerline, but I think it's "better" than wireless. Just an FYI in case you are using a wireless router. |
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Mar 5, 2010 at 1:33:45 PM
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#11
My Direct DV-R unit is connected to the home network router via direct wire connection. You are correct, however in that my PC is wireless to that same network router. I need that for working with various computers, printers, etc. in the house. Its a good point (one I had considered), but I guess if it boils down to this being the issue, I likely will keep the wireless and not use the directv2pc program. It would be a shame to have to make that choice.
I really appreciate your pointing that out, thanks.
I'm hoping that directv will continue to revise the program and allow its proper use. --Ken
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Mar 5, 2010 at 1:49:37 PM
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#12
Well, unfortunately the streaming of HD video is what it is(VERY demanding on the PC's memory, processor and graphics card; the video equipment involved in the streaming; and the network technology and throughput) and nothing that DirecTV(actually a company called Cyberlink wrote the DirecTV2PC application software) can do at the application level will change the way that wireless routers send data in short bursts with pauses.:0(
Only wireless technology itself changing will help and with the proliferation of HD video streaming over computer networks and the Internet, the wireless router companies may consider an overall design change that would facilitate HD video streaming. |
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Mar 5, 2010 at 3:14:15 PM
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#13
Ken, If you want to test, temporarily disable your laptop's wireless and connect a patch cable to your router. I'd gueee you'll find the hard wired connection provides stable playback. The nature of the way wireless sends info in bursts often makes it unsuitable for streaming full definition media. In this day of "wireless" everything, many users don't want to hear that and the idea of a wired connection seems old fashioned.
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Mar 5, 2010 at 3:24:23 PM
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#14
Unfortunately, the issue is my computer is a desktop PC and NOT a laptop, so it is not something that can be easily moved, such as a laptop.
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Mar 6, 2010 at 11:42:17 AM
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#15
Sorry we weren't able to help you here, although you did get the program running.
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Mar 6, 2010 at 11:48:38 AM
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#16
in any case, thanks for the assistance, and the info. Its appreciated....Ken
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