This article applies to the Google Chrome browser on Windows, Mac, Linux, and Chromebooks.
Why am I seeing this message?
Google Chrome can show suggestions for the page you were trying to reach, if it is unable to connect to the web address. Instead of a cryptic error message, you'll see suggestions to navigate to other parts of the website or to search for the page with Google.
Often the webpage can't be found because it's temporarily down. To check if this is the issue, try opening the page in other browsers, such as Firefox or Internet Explorer.
If you're able to see the page in other browsers, there may be a problem with how Google Chrome is connecting to the Internet. Here are some tips for fixing the connection issue:
- Clear your cache and cookies (see instructions)
- Scan your computer for malicious software.
Enable or disable suggestions on navigation errors
Suggestions for navigation errors are enabled by default. Follow the steps below to turn the feature off.
- Click the wrench icon
on the browser toolbar.
- Select Options (Preferences on Mac and Linux; Settings on Chrome OS).
- Click the Under the Hood tab and find the "Privacy" section.
- Deselect the "Use a web service to help resolve navigation errors" checkbox to disable the feature. Select the checkbox to enable it again.
Using a Chromebook at work or school? Your network administrator might configure navigation suggestions for you, in which case you can't change this setting here. Learn about using a managed Chromebook
Privacy information
In order to offer suggestions of alternative or similar webpages, the browser sends Google the URL of the page you're trying to reach whenever the web address does not resolve or a connection cannot be made. Information is logged and anonymized in the same manner as Google web searches. Any parameters in the URL are removed before the URL is sent. The logs are used to ensure and improve the quality of the feature.