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Windows Forum / Windows XP / General Topics 1 / February 2007XP Help&Support Center
I have XP Home with SP2. Have looked thro' all the threads but cannot get the "Did You Know" section to load up even when connected to Internet. It was previously stuck with a DEC 2004 date. I have re-installed XP and SP2 and it now states I have to connect to Internet which I already am! Please, please does anyone have a definitive solution? (Usually find Kelly's solutions work fine but not this time as I don't have the file that Kelly says to delete). Thanks Sim Before openinng Help and Support, open IE. Don't ask my why, it just works. Alias >I have XP Home with SP2. Have looked thro' all the threads but cannot get > the "Did You Know" section to load up even when connected to Internet. It [quoted text clipped - 5 lines] > that > Kelly says to delete). Thanks for response Alias but afraid it doesn't work for me. Thanks Sim > Before openinng Help and Support, open IE. > [quoted text clipped - 11 lines] > > that > > Kelly says to delete). What Firewall, if any are you using. There are a couple of Microsoft Help Center components that need Internet Access. HelpCtr.Exe & HelpHost.Exe if blocked may stop the updating of the XML updates. > Thanks for response Alias but afraid it doesn't work for me. > [quoted text clipped - 16 lines] >> > that >> > Kelly says to delete). Just the XP Firewall. Can you advise what if any steps i need to take please. Thanks Sim > What Firewall, if any are you using. There are a couple of Microsoft > Help Center components that need Internet Access. HelpCtr.Exe & [quoted text clipped - 20 lines] > >> > that > >> > Kelly says to delete). > Before openinng Help and Support, open IE. > Don't ask my why, it just works. > Alias Damn, you be "da man!". That DID work for me (sorry Simon). It had been stuck on Aug 30th. Hummmm, Ramesh, what do you make of this solution???? Very Interesting....... Thanks, I'll keep trying that to see if it always works. Interesting one, frodo and Alias. frodo: Are you able to achieve the result consistently ? It did not work for me (using broadband) with or without IE window open. Same old 0 byte newsblock02[1].xml in TIF Ramesh, Microsoft MVP Windows XP Shell/User Windows XP Troubleshooting http://www.winhelponline.com >> Before openinng Help and Support, open IE. >> Don't ask my why, it just works. [quoted text clipped - 8 lines] > > Thanks, I'll keep trying that to see if it always works. Hi Ramesh, When was the last time you synchronized your clock? See this thread Windows Help and Support microsoft.public.windowsxp.help_and_support http://groups.google.com/group/microsoft.public.windowsxp.help_and_support/brows e_frm/thread/c5b4110dd4416f5c/9ea657df7717ff40?tvc=1&q=group:microsoft.public.wi ndowsxp.help_and_support+insubject:Windows+insubject:Help+insubject:and+insubjec t:Support&hl=en#9ea657df7717ff40 Hope this helps. Let us know. Wes MS-MVP Windows Shell/User > Interesting one, frodo and Alias. > [quoted text clipped - 22 lines] >> >> Thanks, I'll keep trying that to see if it always works. Wes, I've intentionally removed those XML files earlier (few months back) to test it. Haven't got a solution for this problem yet. Ramesh, Microsoft MVP Windows XP Shell/User Windows XP Troubleshooting http://www.winhelponline.com > Hi Ramesh, > [quoted text clipped - 33 lines] >>> >>> Thanks, I'll keep trying that to see if it always works. Hi Ramesh, Here are some things for you to consider. I tried to pay careful attention to listing each thing that I did and the result. I have Windows XP Professional SP1. In my experiments, nothing looks 100% consistent. But synchronizing the clock is definitely related. Synchronizing the clock before opening H & S with NewsHeadlines_1033_Professional.xml missing and then opening H & S creates a new NewsHeadlines_1033_Professional.xml. But not every time. Seems like a lot of screwing around to get a feature that I don't even use to update correctly. ;-) This message is seen in Help and Support, under Did you know... [[When you are connected to the Internet, this area will display links to timely help and support information. If you want to connect to the Internet now, start the New Connection Wizard and see how to establish a Web connection through an Internet service provider. ]] if C:\WINDOWS\PCHEALTH\HELPCTR\Config\News\NewsHeadlines_1033_Professional.xml is missing. But not every time. I can drag NewsHeadlines_1033_Professional.xml to the Desktop, open Help and Support and I see the When you are connected to the Internet message. Close H & S, drag NewsHeadlines_1033_Professional.xml back, open H&S and Did you know works, whether the Updated: date is current or not. I can remove newsver.xml or leave it in C:\WINDOWS\PCHEALTH\HELPCTR\Config\News and I see no difference in Help and Support, under Did you know. Also from David Candy... Windows XP Internet Programs Cannot Connect to the Internet Through Broadband Connection http://support.microsoft.com/default.aspx?scid=kb;en-us;307164 Help and Support Center Does Not Automatically Connect to the Internet http://support.microsoft.com/default.aspx?scid=kb;en-us;315955 ----- As near as I can tell, the Updated date seems to be related to the Modified date of these files C:\WINDOWS\PCHEALTH\HELPCTR\Config\News\NewsHeadlines_1033_Professional.xml and C:\WINDOWS\PCHEALTH\HELPCTR\Config\News\newsver.xml Or maybe I have that backwards and the Modified date of those files is related to Updated date of Did you know. ----- I synchronized my clock yesterday, opened H & S and saw... Did you know? Updated: Saturday, 15 October, 2005 I opened H & S today and saw... Did you know? Updated: Saturday, 15 October, 2005 I closed H & S, synchronized my clock. I dragged NewsHeadlines_1033_Professional.xml to the Desktop, opened H & S and saw... Did you know? Updated: Sunday, 16 October, 2005 Wow! Two days in a row the Updated: date actually updated. I opened C:\WINDOWS\PCHEALTH\HELPCTR\Config\News and there was a new NewsHeadlines_1033_Professional.xml that had been created. Both NewsHeadlines_1033_Professional.xml files were 6,310 bytes, the new one Created today and the one Modified yesterday. I changed the name of C:\WINDOWS\PCHEALTH\HELPCTR\Config\News\NewsHeadlines_1033_Professional.xml to C:\WINDOWS\PCHEALTH\HELPCTR\Config\News\NewsHeadlines_1033_Professional.xml1 I opened H & S and got the When you are connected to the Internet message, closed H & S. Synchronized my clock, opened H & S and saw... Did you know? Updated: Sunday, 16 October, 2005 And a new NewsHeadlines_1033_Professional.xml had been created. I closed H & S, deleted both NewsHeadlines_1033_Professional.xml and NewsHeadlines_1033_Professional.xml1. I dragged the 15 Oct NewsHeadlines_1033_Professional.xml from the Desktop to C:\WINDOWS\PCHEALTH\HELPCTR\Config\News. I opened H & S and saw... Did you know? Updated: Saturday, 15 October, 2005 Closed H & S, Synchronized my clock, opened H & S and saw... Did you know? Updated: Saturday, 15 October, 2005 Closed H & S, dragged NewsHeadlines_1033_Professional.xml to the Desktop, opened H & S and saw the When you are connected to the Internet message. Closed H & S, Synchronized my clock, opened H & S and saw... Did you know? Updated: Sunday, 16 October, 2005 And a new NewsHeadlines_1033_Professional.xml had been created. Latest NewsHeadlines_1033_Professional.xml Created: Today, 16 October, 2005, 10:02:53 AM Modified: Today, 16 October, 2005, 10:02:53 AM Latest newsver.xml Created: Thursday, 05 August, 2004, 9:29:14 PM Modified: Yesterday, 15 October, 2005, 9:10:11 AM Some added info about my Help and Support. 1. My Help and Support Search the Microsoft Knowledge Base feature works. 2. My Help and Support Center Index is messed up, but different than your articles... Help and Support Center Index is blank with a red X mark And, "Related Topics" link does not work http://windowsxp.mvps.org/helpctrindex.htm Error "Cannot locate merged.hhk" when clicking the Help and Support Center Index http://windowsxp.mvps.org/merged.htm I have some info on that, if you're interested. Hope this helps. Let us know. Wes MS-MVP Windows Shell/User -- Hope this helps. Let us know. Wes MS-MVP Windows Shell/User > Wes, > [quoted text clipped - 15 lines] >> Windows Help and Support >> microsoft.public.windowsxp.help_and_support http://groups.google.com/group/microsoft.public.windowsxp.help_and_support/brows e_frm/thread/c5b4110dd4416f5c/9ea657df7717ff40?tvc=1&q=group:microsoft.public.wi ndowsxp.help_and_support+insubject:Windows+insubject:Help+insubject:and+insubjec t:Support&hl=en#9ea657df7717ff40 >> -- >> Hope this helps. Let us know. [quoted text clipped - 29 lines] >>>> >>>> Thanks, I'll keep trying that to see if it always works. Could not read your previous message, Wes. As soon as I clicked, I got: "Message is no longer available on the server" Ramesh, Microsoft MVP Windows XP Shell/User Windows XP Troubleshooting http://www.winhelponline.com > Wes, > [quoted text clipped - 38 lines] >>>> >>>> Thanks, I'll keep trying that to see if it always works. Got it: http://groups.google.co.uk/group/microsoft.public.windowsxp.general/msg/7bbaccbd 6ed5c538?hl=en& Ramesh, Microsoft MVP Windows XP Shell/User Windows XP Troubleshooting http://www.winhelponline.com > Could not read your previous message, Wes. As soon as I clicked, I got: > [quoted text clipped - 43 lines] >>>>> >>>>> Thanks, I'll keep trying that to see if it always works. Hi Ramesh, Here it is again. Here are some things for you to consider. I tried to pay careful attention to listing each thing that I did and the result. I have Windows XP Professional SP1. In my experiments, nothing looks 100% consistent. But synchronizing the clock is definitely related. Synchronizing the clock before opening H & S with NewsHeadlines_1033_Professional.xml missing and then opening H & S creates a new NewsHeadlines_1033_Professional.xml. But not every time. Seems like a lot of screwing around to get a feature that I don't even use to update correctly. This message is seen in Help and Support, under Did you know... [[When you are connected to the Internet, this area will display links to timely help and support information. If you want to connect to the Internet now, start the New Connection Wizard and see how to establish a Web connection through an Internet service provider. ]] if C:\WINDOWS\PCHEALTH\HELPCTR\Config\News\NewsHeadlines_1033_Professional.xml is missing. But not every time. I can drag NewsHeadlines_1033_Professional.xml to the Desktop, open Help and Support and I see the When you are connected to the Internet message. Close H & S, drag NewsHeadlines_1033_Professional.xml back, open H&S and Did you know works, whether the Updated: date is current or not. I can remove newsver.xml or leave it in C:\WINDOWS\PCHEALTH\HELPCTR\Config\News and I see no difference in Help and Support, under Did you know. Also from David Candy... Windows XP Internet Programs Cannot Connect to the Internet Through Broadband Connection http://support.microsoft.com/default.aspx?scid=kb;en-us;307164 Help and Support Center Does Not Automatically Connect to the Internet http://support.microsoft.com/default.aspx?scid=kb;en-us;315955 ----- As near as I can tell, the Updated date seems to be related to the Modified date of these files C:\WINDOWS\PCHEALTH\HELPCTR\Config\News\NewsHeadlines_1033_Professional.xml and C:\WINDOWS\PCHEALTH\HELPCTR\Config\News\newsver.xml Or maybe I have that backwards and the Modified date of those files is related to Updated date of Did you know. ----- I synchronized my clock yesterday, opened H & S and saw... Did you know? Updated: Saturday, 15 October, 2005 I opened H & S today and saw... Did you know? Updated: Saturday, 15 October, 2005 I closed H & S, synchronized my clock. I dragged NewsHeadlines_1033_Professional.xml to the Desktop, opened H & S and saw... Did you know? Updated: Sunday, 16 October, 2005 Wow! Two days in a row the Updated: date actually updated. I opened C:\WINDOWS\PCHEALTH\HELPCTR\Config\News and there was a new NewsHeadlines_1033_Professional.xml that had been created. Both NewsHeadlines_1033_Professional.xml files were 6,310 bytes, the new one Created today and the one Modified yesterday. I changed the name of C:\WINDOWS\PCHEALTH\HELPCTR\Config\News\NewsHeadlines_1033_Professional.xml to C:\WINDOWS\PCHEALTH\HELPCTR\Config\News\NewsHeadlines_1033_Professional.xml1 I opened H & S and got the When you are connected to the Internet message, closed H & S. Synchronized my clock, opened H & S and saw... Did you know? Updated: Sunday, 16 October, 2005 And a new NewsHeadlines_1033_Professional.xml had been created. I closed H & S, deleted both NewsHeadlines_1033_Professional.xml and NewsHeadlines_1033_Professional.xml1. I dragged the 15 Oct NewsHeadlines_1033_Professional.xml from the Desktop to C:\WINDOWS\PCHEALTH\HELPCTR\Config\News. I opened H & S and saw... Did you know? Updated: Saturday, 15 October, 2005 Closed H & S, Synchronized my clock, opened H & S and saw... Did you know? Updated: Saturday, 15 October, 2005 Closed H & S, dragged NewsHeadlines_1033_Professional.xml to the Desktop, opened H & S and saw the When you are connected to the Internet message. Closed H & S, Synchronized my clock, opened H & S and saw... Did you know? Updated: Sunday, 16 October, 2005 And a new NewsHeadlines_1033_Professional.xml had been created. Latest NewsHeadlines_1033_Professional.xml Created: Today, 16 October, 2005, 10:02:53 AM Modified: Today, 16 October, 2005, 10:02:53 AM Latest newsver.xml Created: Thursday, 05 August, 2004, 9:29:14 PM Modified: Yesterday, 15 October, 2005, 9:10:11 AM Some added info about my Help and Support. 1. My Help and Support Search the Microsoft Knowledge Base feature works. 2. My Help and Support Center Index is messed up, but different than your articles... Help and Support Center Index is blank with a red X mark And, "Related Topics" link does not work http://windowsxp.mvps.org/helpctrindex.htm Error "Cannot locate merged.hhk" when clicking the Help and Support Center Index http://windowsxp.mvps.org/merged.htm I have some info on that, if you're interested. Hope this helps. Let us know. Wes MS-MVP Windows Shell/User > Could not read your previous message, Wes. As soon as I clicked, I got: > [quoted text clipped - 26 lines] >>> Windows Help and Support >>> microsoft.public.windowsxp.help_and_support http://groups.google.com/group/microsoft.public.windowsxp.help_and_support/brows e_frm/thread/c5b4110dd4416f5c/9ea657df7717ff40?tvc=1&q=group:microsoft.p ublic.windowsxp.help_and_support+insubject:Windows+insubject:Help+insubject: and+insubject:Support&hl=en#9ea657df7717ff40 >>> -- >>> Hope this helps. Let us know. [quoted text clipped - 29 lines] >>>>> >>>>> Thanks, I'll keep trying that to see if it always works. Thanks for the details Wes. >> feature that I don't even use Same here :) >> I have some info on that, if you're interested. Regarding the Help index, yes, I'm interested. Ramesh, Microsoft MVP Windows XP Shell/User Windows XP Troubleshooting http://www.winhelponline.com > Hi Ramesh, > [quoted text clipped - 13 lines] > Seems like a lot of screwing around to get a feature that I don't even use > to update correctly. Hi Ramesh, Here's what I have. Windows XP Professional SP1. I have changed tense here and there, but I am not going to fix my grammar. I opened Help and Support Center. I clicked on Index. I heard two Windows XP Ding.wav sounds, one right after the other. I got an error message... --------------------------- Help --------------------------- Cannot locate "C:\\WINNT\\PCHealth\\HelpCtr\\Indices\\merged.hhk". --------------------------- OK --------------------------- I clicked on OK, that error message closed and then I saw another error message... --------------------------- Help --------------------------- Cannot locate "C:\\WINNT\\PCHealth\\HelpCtr\\Indices\\merged.hhk". --------------------------- OK --------------------------- I clicked OK on that message to close it. My merged.hhk is in C:\WINDOWS\PCHealth\HelpCtr\Indices There has never been a C:\WINNT folder on this machine. Windows has always been in C:\WINDOWS. After closing the two error messages, the left hand pane has... A white Index link in a blue band and below it, it is just a blank white space with no red X mark. Right clicking the Index link brings up a context menu... ----------------- Back Forward (Grayed out/unavailable) ----------------- Select all ----------------- Refresh (Grayed out/unavailable) ----------------- Add to Favorites (Grayed out/unavailable) ----------------- Properties ----------------- Clicking the Index link flashes the info in the right hand pane. Clicking Back on the context menu makes Forward Not grayed out/available after clicking the Index link. Otherwise clicking Back returned me to the Help and Support Center home page. Clicking Forward on the context menu, when it is available, flashes the info in the right hand pane. Clicking Select All on the context menu selects everything in the left hand pane. Which is nothing, it just makes the empty white space turn blue. Clicking Properties on the context menu brings up a Properties sheet with a General tab. Properties General Index.htm Protocol: Unknown Protocol Type: HTM File Address: hcp://system/blurbs/Index.htm (URL) The right hand pane has this in it... [[Index Whether you know exactly what you're looking for, or want to browse for what you need, the Index provides you with a fast, easy way to locate topics and resources. ]] C:\WINDOWS\PCHealth\HelpCtr\System\panels\subpanels\Index.htm Size: 2,911 bytes Created: Tuesday, 05 April, 2005, 5:41:44 PM Modified: Tuesday, 05 April, 2005, 5:41:40 PM Accessed: Today, 16 October, 2005, 1:48:30 PM Accessed: Today because I opened C:\WINDOWS\PCHealth\HelpCtr\System\panels\subpanels\Index.htm It opened in Internet Explorer and it had the Index link in it. I clicked the Index link, another instance of IE opened with hcp://system/blurbs/Index.htm in the Address Bar and Help and Support Center opened with this displayed... Red circle with a white X. [[Cannot display the page The page you are trying to view has an incorrect address and cannot be displayed. Please try another page. ]] C:\WINDOWS\PCHealth\HelpCtr\System\panels\subpanels\Index.htm *IS* the left hand pane in Help and Support Center\Index. C:\WINDOWS\PCHealth\HelpCtr\System\blurbs\Index.htm Size: 1,477 bytes Created: Tuesday, 05 April, 2005, 5:41:44 PM Modified: Tuesday, 05 April, 2005, 5:41:40 PM Accessed: Today, 16 October, 2005, 1:48:30 PM Accessed: Today because I opened C:\WINDOWS\PCHealth\HelpCtr\System\blurbs\Index.htm It opened in Internet Explorer and it had this in it... [[Index Whether you know exactly what you're looking for, or want to browse for what you need, the Index provides you with a fast, easy way to locate topics and resources. ]] C:\WINDOWS\PCHealth\HelpCtr\System\blurbs\Index.htm *IS* the right hand pane in Help and Support Center\Index. Neither C:\WINNT or C:\\WINNT show up in my registry. Hope this helps. Let us know. Wes MS-MVP Windows Shell/User > Thanks for the details Wes. > [quoted text clipped - 30 lines] >> Seems like a lot of screwing around to get a feature that I don't even >> use to update correctly. Wes, >> Neither C:\WINNT or C:\\WINNT show up in my registry. The path might be referenced somewhere in one of the Help's HTML or .JS files? A complete rebuild of help might help, I think. Ramesh, Microsoft MVP Windows XP Shell/User Windows XP Troubleshooting http://www.winhelponline.com > Hi Ramesh, > [quoted text clipped - 173 lines] >>> Seems like a lot of screwing around to get a feature that I don't even >>> use to update correctly. Hi Ramesh, Not worth it. From Help and Support... [[Click Index on the navigation bar at the top of the window, and then either type a keyword or scroll through the keyword list. ]] It looks to me like Index is just a list of keywords and maybe with links. I opened merged.hhk with Notepad. It looks like a list of %windir%\Help\*.chm files. Help and Support works fine for me the way it is. BTW, I synchronized my clock, then opened Help and Support... Did you know? Updated: Monday, 17 October, 2005 Gotta love it. :-D I am going to learn how to spell synchronize. Hope this helps. Let us know. Wes MS-MVP Windows Shell/User > Wes, > [quoted text clipped - 194 lines] >>>> Seems like a lot of screwing around to get a feature that I don't even >>>> use to update correctly. Hi Ramesh and anyone else that may be interested, Here is some more grist for the Help and Support Did you know mill. I just tried these. Several times, in fact. I deleted the NewsHeadlines_1033_Professional.xml file in... %windir%\PCHEALTH\HELPCTR\Config\News I opened Help and Support. I got this message in Help and Support, under Did you know... [[When you are connected to the Internet, this area will display links to timely help and support information. If you want to connect to the Internet now, start the New Connection Wizard and see how to establish a Web connection through an Internet service provider. ]] I typed something in the Search box, clicked the arrow, waited for Search to finish, clicked the Back button. And go this... Did you know? Updated: Monday, 17 October, 2005 A new NewsHeadlines_1033_Professional.xml file was created in... %windir%\PCHEALTH\HELPCTR\Config\News something was what I actually typed in the Search box. Typing asdf has the same effect. What ever one types, this actually gets Help and Support Search doing something, connecting to the Internet. I tried Searching for asdf also and got the same results. ----- I deleted the NewsHeadlines_1033_Professional.xml file in... %windir%\PCHEALTH\HELPCTR\Config\News I opened Help and Support. I got the When you are connected to the Internet message. I closed Help and Support. I opened Internet Explorer to my home page, about:mozilla. IE doesn't go online until I tell it to. I opened Help and Support. I got the When you are connected to the Internet message. I closed Help and Support. I opened Internet Explorer to http://www.google.com/ I opened Help and Support and got... Did you know? Updated: Monday, 17 October, 2005 A new NewsHeadlines_1033_Professional.xml file was created in... %windir%\PCHEALTH\HELPCTR\Config\News ----- I deleted the NewsHeadlines_1033_Professional.xml file in... %windir%\PCHEALTH\HELPCTR\Config\News I opened Help and Support. I got the When you are connected to the Internet message. I clicked on What's new in Windows XP under Pick a Help topic. I clicked the Back button. And go this... Did you know? Updated: Monday, 17 October, 2005 A new NewsHeadlines_1033_Professional.xml file was created in... %windir%\PCHEALTH\HELPCTR\Config\News I repeated this several times. Closing H & S, deleting the NewsHeadlines_1033_Professional.xml file, opening H & S, clicking a link under Pick a Help topic or Pick a task. I did not try all of the links. ----- I deleted both the NewsHeadlines_1033_Professional.xml and newsver.xml files in... %windir%\PCHEALTH\HELPCTR\Config\News I opened Help and Support. I got the When you are connected to the Internet message. I typed asdf in the Search box and clicked the arrow. I clicked the Back button. I got the When you are connected to the Internet message. A new newsver.xml file was created in... %windir%\PCHEALTH\HELPCTR\Config\News asdf was still in the Search box, so I clicked the arrow. When the Search Results were 0 results found for asdf I clicked the back button. And got this... Did you know? Updated: Monday, 17 October, 2005 A new NewsHeadlines_1033_Professional.xml file was created in... %windir%\PCHEALTH\HELPCTR\Config\News ----- These experiments may not have strictly followed the scientific method, but I'm not a scientist. And I am impatient. If the NewsHeadlines_1033_Professional.xml file is missing, this seems to cause the When you are connected to the Internet message to appear under Did you know in Help and Support. Clicking on most anything in Help and Support and then hitting the Back button seems to cause a new newsver.xml to be created in %windir%\PCHEALTH\HELPCTR\Config\News Sometimes just opening Help and Support created a new newsver.xml file. I could see no problems with Help and Support if the newsver.xml file was missing. At some point, navigating around Help and Support caused the newsver.xml file to be recreated if it was missing. Getting connected to the Internet, either directly with Internet Explorer or through Help and Support (either Searching or clicking a link that takes one to the Internet) or with synchronizing the pc clock, both of which use Internet Explorer, creates a new NewsHeadlines_1033_Professional.xml file while Did you know is Updating... I have to imagine what I saw on XP Pro would happen on XP Home. I have no idea what else has to be working correctly for any of this to have happened. There are too many combinations of how you can get connected to the Internet in Help and Support. I seemed to have spent several hours screwing around with this. I am going to go find some lunch. Hope this helps. Let us know. Wes MS-MVP Windows Shell/User > Wes, > [quoted text clipped - 9 lines] > Windows XP Troubleshooting > http://www.winhelponline.com <snip> > Hi Ramesh and anyone else that may be interested, > > Here is some more grist for the Help and Support Did you know mill. > > I just tried these. Several times, in fact. <snip> hmmm..I tried all that you did. My system still won't show the new date and information. Keep on getting the standard message, "Did you know...when you are connected..." etc. New files are not created in the %windir%\PCHEALTH\HELPCTR\Config\News folder. Tried it with firewall off, just the router with NAT on. Maybe I have some services off that need to be on? The search function works in Help and Support, though. A mystery for this system, and not one I'm willing to spend much time on. Rock MS MVP Windows - Shell/User Hi Rock, Help and Support service is the only one I can think of. But, if it wasn't running H & S wouldn't even open. <shrug> For giggles, I have these services running: AVG7 Alert Manager Server (This one must be the key ;-) ) COM+ Event System Cryptographic Services DHCP Client Event Log Help and Support Network Connections Plug and Play Print Spooler Protected Storage Remote Procedure Call (RPC) Security Accounts Manager Server System Event Notification Task Scheduler Terminal Services (WTF is this running? It won't at next boot!) TrueVector Internet Monitor (ZoneAlarm) User Profile Hive Cleanup (Gets rid of Userenv errors and speeds up shutdown) Windows Audio Windows Management Instrumentation Windows Time (I have had this set to Auto since I've been messing with H&S Did you know) Workstation Terminal Services is Disabled and stopped now. I rebooted. @#$%$% Critical Updates. I didn't check my services after the last batch of 10 Critical Updates. CUs or Windows Update sometimes messes with the services. Terminal Services isn't related. I emptied %windir%\PCHEALTH\HELPCTR\Config\News, opened H&S messed around a little and.. Did you know? Updated: Tuesday, 18 October, 2005 I figure that it's clean living. :-D Disabling Terminal Services caused me to lose the names in the User Name column/Processes tab in Task Manager. I wonder if *I* set Terminal Services to Automatic? I have to keep better notes. Hope this helps. Let us know. Wes MS-MVP Windows Shell/User >> Hi Ramesh and anyone else that may be interested, >> [quoted text clipped - 17 lines] > Rock > MS MVP Windows - Shell/User > Hi Rock, > [quoted text clipped - 47 lines] > I wonder if *I* set Terminal Services to Automatic? I have to keep better > notes. Thanks for the added info on services. The H&S service is set to manual. Of the others the following you have started I have as disabled: Protected Storage Server Terminal Services Windows Time Workstation I started windows time and that didn't help. I might sometime reinstall the protocols to run server and workstation services and see if those are involved, but I don't plan on doing it any time soon. If it's a matter of clean living, then I'm doomed for sure! Rock MS MVP Windows - Shell/User Apparently the Protected Storage, Server, Terminal Services, Windows Time and Workstation services have nothing to do with H & S Did you know updating. Protected Storage hmm, I had the wrong impression about this service. I closed Outlook Express and set Protected Storage to disabled. Opened OE and a Logon window popped up... [[Please enter your user name and password for the following server.]] I typed in my password, checked the Remember Password box and clicked OK. A second [[Please enter your user name and password for the following server.]] popped up I typed in my password for my second E-mail account (after I found where I had it written down), checked the Remember Password box and clicked OK. Closed OE and reopened it. No Logon window popped up. I rebooted. Opened OE and no Logon windows popped up. I wonder why I thought I needed the Protected Storage service running? I have Append Completion, AutoComplete and AutoSuggest turned off. ----- I opened Help and Support, navigated around a little and... Did you know? Updated: Saturday, 22 October, 2005 Terminal Services was disabled from my last test. I stopped and disabled the Server service. I closed H & S and I deleted newsver.xml and NewsHeadlines_1033_Professional.xml in %windir%\PCHEALTH\HELPCTR\Config\News I opened Help and Support, navigated around a little and... Did you know? Updated: Saturday, 22 October, 2005 I stopped and disabled the Windows Time service. I closed H & S and I deleted newsver.xml and NewsHeadlines_1033_Professional.xml in %windir%\PCHEALTH\HELPCTR\Config\News I opened Help and Support, navigated around a little and... Did you know? Updated: Saturday, 22 October, 2005 I stopped and disabled the Workstation service. I closed H & S and I deleted newsver.xml and NewsHeadlines_1033_Professional.xml in %windir%\PCHEALTH\HELPCTR\Config\News I opened Help and Support, navigated around a little and... Did you know? Updated: Saturday, 22 October, 2005 I closed H & S and I deleted newsver.xml and NewsHeadlines_1033_Professional.xml in %windir%\PCHEALTH\HELPCTR\Config\News I left the Protected Storage, Server, Terminal Services, Windows Time and Workstation services disabled and rebooted. I opened H & S it took a little longer navigating around but... Did you know? Updated: Saturday, 22 October, 2005 I set to Automatic and started the Server and the Workstation services. Hope this helps. Let us know. Wes MS-MVP Windows Shell/User >> Hi Rock, >> [quoted text clipped - 67 lines] > Rock > MS MVP Windows - Shell/User > Apparently the Protected Storage, Server, Terminal Services, Windows Time > and Workstation services have nothing to do with H & S Did you know [quoted text clipped - 69 lines] > > I set to Automatic and started the Server and the Workstation services. Thanks for all the work. It seems there is no obvious reason here why yours works and mine doesn't. Rock MS MVP Windows - Shell/User Like there is no obvious reason why I can't get rid of balloon tips and everyone else in the world can. ;-) Hope this helps. Let us know. Wes MS-MVP Windows Shell/User <snip> > Thanks for all the work. It seems there is no obvious reason here why > yours works and mine doesn't. > > -- > Rock > MS MVP Windows - Shell/User > Like there is no obvious reason why I can't get rid of balloon tips and > everyone else in the world can. ;-) Lol...if it isn't one thing it's another as Roseann Rosannadana (spelling? said. Rock MS MVP Windows - Shell/User I happened to have this right here, handy... "It just goes to show you, it's always something." Gilda Radner as Roseanne Rosanna-Danna Hope this helps. Let us know. Wes MS-MVP Windows Shell/User >> Like there is no obvious reason why I can't get rid of balloon tips and >> everyone else in the world can. ;-) [quoted text clipped - 5 lines] > Rock > MS MVP Windows - Shell/User > I happened to have this right here, handy... > > "It just goes to show you, it's always something." > Gilda Radner as Roseanne Rosanna-Danna ahh..that's it. Amazing what trivia we have lying around. Rock MS MVP Windows - Shell/User Wesley Vogel <123WVogel955@comcast.net> wrote on Sat, 15 Oct 2005: >Hi Ramesh, > [quoted text clipped - 8 lines] >icrosoft.public.windowsxp.help_and_support+insubject:Windows+insubject: >Help+insubject:and+insubject:Support&hl=en#9ea657df7717ff40 Hi Wes Hope you don't mind me jumping in. . . I read the thread you pointed to with great interest. Hmm. . . my clock is normally updated by XP every day (once a day) and by my mail client (Turnpike) every 8 hours BUT my Did you know? was stuck at June 30, 2005. However, I use the University of Manchester (England) timeserver. I noticed that poster Lizzie in the thread said nothing happened when she used time.nist.gov. -- H&S only updated when she used time.windows.com. So I'm wondering, could it be the act *not* just of synchronising the clock, but of using the specific Windows timeserver that somehow makes the difference? Unfortunately I can't try it out because somehow I've managed to lose my NewsHeadlines_1033_Professional.xml and now just get the "When you are connected to the Internet. . ." display :-( Would it be possible for you to send me a copy of yours, as you offered another poster? I'd be very grateful! My reply-to address works. Nightowl > frodo: Are you able to achieve the result consistently ? > It did not work for me (using broadband) with or without IE window open. > Same old 0 byte newsblock02[1].xml in TIF To recap, the "open IE first trick" worked fine this past weekend. I tried again today (monday) WITHOUT opening IE first, and it updated just fine anyway; so, I can't tell if the trick was responsible or if it's just a "good day". I'd like to see it not work and then try the trick and get it to work to be sure the trick is responsible. But, as when looking for the solution to any problem, when you look carefully it won't happen! Thank you Mr. Murphy! It's too nice a day to worry about it, time to leave the hole and venture down the road of life... >I have XP Home with SP2. Have looked thro' all the threads but cannot get > the "Did You Know" section to load up even when connected to Internet. It [quoted text clipped - 5 lines] > that > Kelly says to delete). Help and Support very rarely helps anyway. You would get better answers by posting any questions here. Most of my answers come right out of Help and Support. People look for answers here because they are too lazy or have no idea how to use Help and Support. Hope this helps. Let us know. Wes MS-MVP Windows Shell/User >> I have XP Home with SP2. Have looked thro' all the threads but cannot >> get the "Did You Know" section to load up even when connected to [quoted text clipped - 10 lines] > Help and Support very rarely helps anyway. You would get better > answers by posting any questions here. The debate is interesting but any more thoughts on how to solve my problem please? How do I get "Do You Know" to start working? Thanks Sim > Most of my answers come right out of Help and Support. > [quoted text clipped - 15 lines] > > Help and Support very rarely helps anyway. You would get better > > answers by posting any questions here. Try synchronizing your clock. Double click the clock. Click the Internet Time tab. Click the Update Now button. If the Update Now button is not available, select: Automatically synchronize with an Internet time server. Click the Apply button. Click the Update Now button. [[Click to synchronize your computer clock with the selected Internet Time Server. You must be connected to the Internet, and the Automatically synchronize with an Internet time server check box must be selected. If synchronization fails, a message will display below explaining the reason. Most corporate firewalls will block time synchronization, as will some personal firewalls. If the network is too busy or not available for some reason, try again later.]] Hope this helps. Let us know. Wes MS-MVP Windows Shell/User > The debate is interesting but any more thoughts on how to solve my problem > please? How do I get "Do You Know" to start working? [quoted text clipped - 28 lines] >>> Help and Support very rarely helps anyway. You would get better >>> answers by posting any questions here. Sorry, this doesn't help with getting "Did You Know" to work in XP Help & Support Center. Thanks Sim > Try synchronizing your clock. > [quoted text clipped - 48 lines] > >>> Help and Support very rarely helps anyway. You would get better > >>> answers by posting any questions here. Simon, Sorry, I misread your problem. See if one of these helps... Windows XP Internet Programs Cannot Connect to the Internet Through Broadband Connection http://support.microsoft.com/default.aspx?scid=kb;en-us;307164 Help and Support Center Does Not Automatically Connect to the Internet http://support.microsoft.com/default.aspx?scid=kb;en-us;315955 Also, if you do not have one of these files NewsHeadlines_1033_Professional.xml (For XP Pro) or NewsHeadlines_1033_Personal.xml (For XP Home) in this folder C:\WINDOWS\PCHEALTH\HELPCTR\Config\News you will get the When you are connected to the Internet message instead of the Updated: date. Hope this helps. Let us know. Wes MS-MVP Windows Shell/User > Sorry, this doesn't help with getting "Did You Know" to work in XP Help & > Support Center. [quoted text clipped - 65 lines] >>>>> Help and Support very rarely helps anyway. You would get better >>>>> answers by posting any questions here. Many thanks for the detail Wes. I'm on Dial-up and have made the changes described in the knowlege article. Unfortunately though I don't have the file for XP Home -" NewsHeadlines_1033_Personal.xml " . Any ideas where I can get it from please? Thanks Sim > Simon, > [quoted text clipped - 87 lines] > >>>>> Help and Support very rarely helps anyway. You would get better > >>>>> answers by posting any questions here. Simon, Connect to the Internet with Internet Explorer, open Help and Support, navigate around Help and Support for a while. Click some links. Type something in the Search box and click the arrow, click the Back button. See if NewsHeadlines_1033_Personal.xml gets recreated in the %windir%\PCHEALTH\HELPCTR\Config\News folder. Hope this helps. Let us know. Wes MS-MVP Windows Shell/User > Many thanks for the detail Wes. I'm on Dial-up and have made the changes > described in the knowlege article. Unfortunately though I don't have the [quoted text clipped - 88 lines] >>>>>> In news:Q3b4f.37908$Q53.15437@tornado.texas.rr.com, >>>>>> ÃÂÂïÅßö¥Ã ¸Â§Â© >>>>>> <none@none.net> hunted and pecked: >>>>>>>> I have XP Home with SP2. Have looked thro' all the threads but [quoted text clipped - 11 lines] >>>>>>> Help and Support very rarely helps anyway. You would get better >>>>>>> answers by posting any questions here. Sorry to keep troubling you Wes but I have followed all these steps and still can't get NewsHeadlines_1033_Personal.xml to create. Should I give up? - it's just that I don't like being beaten by the wretched PC! Seriously, do you or any other reader have any further ideas? Thanks - your time and patience much appreciated Sim > Simon, > [quoted text clipped - 112 lines] > >>>>>>> Help and Support very rarely helps anyway. You would get better > >>>>>>> answers by posting any questions here. Wes Following more activity in H&S Center an XML doc. "newsver" (70 Kb) has been created in Helpctr/Config/News which was previously empty. Does this help? Thanks Sim > Sorry to keep troubling you Wes but I have followed all these steps and still > can't get NewsHeadlines_1033_Personal.xml to create. Should I give up? - [quoted text clipped - 118 lines] > > >>>>>>> Help and Support very rarely helps anyway. You would get better > > >>>>>>> answers by posting any questions here. Simon, Has Did you know updated? I don't like for my wretched PC or Windows to beat me either. :-) Hope this helps. Let us know. Wes MS-MVP Windows Shell/User > Wes > [quoted text clipped - 123 lines] >>>>>>>>> In news:Q3b4f.37908$Q53.15437@tornado.texas.rr.com, >>>>>>>>> ÃÂÂÂïÅà ƒÅ¸ÃƒÂ¶Ã‚¥Ã >>> ¸Â§Â© >>>>>>>>> <none@none.net> hunted and pecked: [quoted text clipped - 12 lines] >>>>>>>>>> Help and Support very rarely helps anyway. You would get >>>>>>>>>> better answers by posting any questions here. Wes Hi. No, even though newsver.xml has been created, "Did you Know" still keeps showing the "When you are connected to Internet..." message. Thanks Sim > Simon, > [quoted text clipped - 146 lines] > >>>>>>>>>> Help and Support very rarely helps anyway. You would get > >>>>>>>>>> better answers by posting any questions here. Beats the heck out of me, Simon. I have learned some things about Did you know in H & S, but apparently not enough to help you. Hope this helps. Let us know. Wes MS-MVP Windows Shell/User > Wes > [quoted text clipped - 150 lines] >>>>>>>>>>> ’ŸÃÆ>>>>>>>>>>> ’¶Âà ‚¥ÃÆ>>>>>>>>>>> ’ >>>>>>>>>>> ¸Âà ‚§Ã‚© >>>>>>>>>>> <none@none.net> hunted and pecked: >>>>>>>>>>>>> I have XP Home with SP2. Have looked thro' all the threads [quoted text clipped - 11 lines] >>>>>>>>>>>> Help and Support very rarely helps anyway. You would get >>>>>>>>>>>> better answers by posting any questions here. Wesley You may be interested to see the update of my later thread on this subject as started on 29 Oct. Another Simon has given a solution on 3 Dec - and it works!!! Thanks Sim > Beats the heck out of me, Simon. > [quoted text clipped - 174 lines] > >>>>>>>>>>>> Help and Support very rarely helps anyway. You would get > >>>>>>>>>>>> better answers by posting any questions here. I just want to agree to Simon S. I have the same problem. Absolutely NOTHING helps. Why can´t Microsoft just have a link that you push and would fixes the problem? > I have XP Home with SP2. Have looked thro' all the threads but cannot get > the "Did You Know" section to load up even when connected to Internet. It [quoted text clipped - 4 lines] > Kelly's solutions work fine but not this time as I don't have the file that > Kelly says to delete). |
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