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mouse / cursor becomes inoperable in some locations.

Last post 11-08-2010 8:05 AM by ST-MKellogg. 2 replies.
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  • 09-16-2010 8:14 PM

    • mBx
    • Not Ranked
    • Joined on 09-12-2010
    • Posts 11

    mouse / cursor becomes inoperable in some locations.

    i know this is going to come across as one of those weird posts...but here goes.
    [perhaps if someone else with the same issue replies...then i wont think im going crazy.]

    ive noticed 2 places where my mouse cursor fails to operate in smartermail...[ent. 7.1]

    [1]
    when viewing a new email...there are instances when the cursor wont select text within the email [in the preview window].
    at this same instance...the cursor will also not be able to scroll the email preview window.
    if i persist to load other emails...the mouse will enventually break through this invisible force and operate correctly.

    [2]
    when initially editing domain settings > spam filtering...
    if i select "override" and go to the "actions" tab...
    ...and try to select the numerical "weight" boxes...then are inoperable...my mouse cursor cannot select the text in these boxes.
    if...however...i hit my tab key and tab to these boxes...the text becomes editable.

    i told you it was a weird one.
    any thoughts are welcome.
    thanks.

    mBx
    [SM 7.1]
  • 11-06-2010 10:08 PM In reply to

    • mBx
    • Not Ranked
    • Joined on 09-12-2010
    • Posts 11

    Re: mouse / cursor becomes inoperable in some locations.

    upgraded to SM 7.3 and this is still an issue.
    ever 4 or 5 emails...the preview pane text is not selectable.
    the text does not respond to any mouse actions.
    cannot select text regardless of html, header or text view tab.

    mBx
    [SM 7.1]
  • 11-08-2010 8:05 AM In reply to

    Re: mouse / cursor becomes inoperable in some locations.

    What browser is this happening in? I tried to replicate it and I wasn't able to.

    Matt Kellogg
    Senior Developer / Analyst
    SmarterTools Inc.
    (877) 357-6278
    www.smartertools.com

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