Password

grovens1 · External Since: Nov 29, 2004 Posts: 11

Hi,

I had this issue before, I have a user with XP Home and I updated SP2 and
now I get prompted for a username and password. I have the box checked to
remember the password, I think the fix before was a registry setting but I'm
not positive.

Thanks in advance,

Craig

Bruce Hagen · External Since: Apr 17, 2004 Posts: 12701

Outlook Express Does Not Save the Mail Server Logon Password
<a style='text-decoration: underline;' href="http://support.microsoft.com/?kbid=216382" target="_blank">http://support.microsoft.com/?kbid=216382</a>

Cannot Save E-Mail Account Password in Outlook Express 5
<a style='text-decoration: underline;' href="http://support.microsoft.com/?kbid=228713" target="_blank">http://support.microsoft.com/?kbid=228713</a>

Your Password Is Not Retained in Windows 2000 or XP
<a style='text-decoration: underline;' href="http://support.microsoft.com/?kbid=264672" target="_blank">http://support.microsoft.com/?kbid=264672</a>

Win98, WinME, Win2K
<a style='text-decoration: underline;' href="http://support.microsoft.com/default.aspx?scid=kb;EN-US;q216382" target="_blank">http://support.microsoft.com/default.aspx?scid=kb;EN-US;q216382</a>

Outlook Express keeps prompting for your password
<a style='text-decoration: underline;' href="http://www.dougknox.com/xp/tips/xp_oe_passwords.htm" target="_blank">http://www.dougknox.com/xp/tips/xp_oe_passwords.htm</a>

Save Password Check Box Is Unavailable
<a style='text-decoration: underline;' href="http://support.microsoft.com/?kbid=137361" target="_blank">http://support.microsoft.com/?kbid=137361</a>

Damaged Password List File Does Not Save Passwords
<a style='text-decoration: underline;' href="http://support.microsoft.com/?kbid=135197" target="_blank">http://support.microsoft.com/?kbid=135197</a>

Bruce Hagen
MS MVP - (IE/OE)
~IB-CA~

"Craig Pfaff" <grovens1.DeleteThis@news.postalias> wrote in message
news:OWg$VdT3EHA.2676@TK2MSFTNGP12.phx.gbl...
> Hi,
>
> I had this issue before, I have a user with XP Home and I
> updated SP2 and now I get prompted for a username and password.
> I have the box checked to remember the password, I think the fix
> before was a registry setting but I'm not positive.
>
> Thanks in advance,
>
> Craig
>

Alan Sun MSFT · External Since: Jul 09, 2004 Posts: 8

Hi Craig,

I noticed that you have submit the similar request in the Outlook
newsgroup. Please confirm if you are using Outlook Express or Outlook. If
the issue is in Outlook, please refer to my reply in the Outlook Queue. For
your convenience, I have pasted my reply in the follows.

Otherwise, if you are using Outlook Express, you may check the issue
according to the following articles (Thanks for Bruce's information sharing
here!):

Outlook Express Does Not Save the Mail Server Logon Password
http://support.microsoft.com/?kbid=216382

Cannot Save E-Mail Account Password in Outlook Express 5
http://support.microsoft.com/?kbid=228713

Thansk and have a nice day!

Thanks & Regards
Alan Sun
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
Hi Craig,

Thanks for your posting here and Steve's experience sharing here.

I suggest you perform the following steps to narrow down the issue:

Step 1: Backup the Registry key

1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate and then click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
4. On the File menu, click Export.
5. In the Save in box, select a location where you want to save the .reg
file.
6. Type a file name in the File name box, and then click Save.
7. On the File menu, click Exit.

Step 2: Edit Registry

Important Do not remove the main Protected Storage System Provider key.
This key is not automatically regenerated. If you are not having password
retention problems and you do not remember your password, deleting the user
subkey may result in not being able to retrieve your mail.

Note If you are a Windows XP user, you must have administrator permissions
to edit the system registry.

1. Quit all programs.
2. Click Start, and then click Run.
3. In the Open box, type regedit32, and then click OK.
4. Locate and then click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
5. On the Edit menu, click Permissions.
6. Click the account for the user who is currently logged on and verify
that Read and Full Control are both set to Allow.
7. Click the Advanced button, verify that the user who is currently logged
on is selected, that Full Control is listed in the Permissions column, and
that This Key and Subkeys is listed in the Apply to column.
8. Click Apply, and then click Yes when you receive a prompt to continue.
9. Click OK two times.
10. Double-click the Protected Storage System Provider key to expand the
key, click the user subkey folder that is directly below the Protected
Storage System Provider key, click Delete on the Edit menu, and then click
Yes in the warning message dialog box.

The user subkey folder looks similar to the following example:

S-1-5-21-124525095-708259637-1543119021-16701

Note For every identity that you have, there may be a subkey under the
Protected Storage System Provider key. To resolve this issue in all your
identities, you must delete all the user subkeys folders under the
Protected Storage System Provider key.
11. On the File menu, click Exit, and then restart your computer.

More information is here:
Save password setting not retained in Outlook
http://support.microsoft.com/?id=290684

Your password is not retained when Outlook 2000 is installed with the
Corporate or Workgroup option in Windows 2000 or Windows XP
http://support.microsoft.com/?id=275465

Hope this helps! If anything is unclear or you need further help, just post
back to let me know. Have a nice day!

Thanks & Regards
Alan Sun
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.