Hello,

Follow the procedure below (see more details here: http://support.microsoft.com/kb/290684)

Method 3: Back up your registry and remove the user account information from the "Protected Storage System Provider" subkey. Then, reenter your password XXXXXXX.

loadTOCNode(2, 'resolution'); To do this, follow the steps for the version of Windows that you are using.

Note the the steps listed in this section should not be used on a computer running Windows Vista.

Back up the registry key

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1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate and then click the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
4. On the File menu, click Export.
5. In the Save in box, select a location where you want to save the .reg file.
6. Type a file name in the File name box, and then click Save.
7. On the File menu, click Exit.

Remove the user account information

loadTOCNode(4, 'resolution'); Important Do not remove the main Protected Storage System Provider key. This key is not automatically regenerated. If you do not have password XXXXXXXXX problems and you do not remember your password, deleting the user subkey may cause you not to be able to retrieve your mail.

Note If you use Windows XP, you must have administrator permissions to edit the system registry.

1. Exit all programs.
2. Click Start, click Run, type regedit in the Open box , and then click OK
3. 3. Locate and then click the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
4. On the Edit menu, click Permissions.
5. Click the registry key for the user who is currently logged on. Then, make sure that the Read and Full Control permissions are both set to Allow.
6. Click Advanced. Then, verify that the user who is currently logged on is selected, that Full Control is listed in the Permissions column, and that This Key and Subkeys is listed in the Apply to column.
7. Click to select the Replace permission entries on all child objects with entries shown here that apply to child objects check box.
8. Click Apply, and then click Yes to continue.
9. Click Ok two times
10. Double-click the Protected Storage System Provider key to expand the key. Click the user subkey folder that is directly underneath the Protected Storage System Provider key, click Delete on the Edit menu, and then click Yes in the warning message dialog box.
    
    The user subkey folder resembles the following example:
    
    S-1-5-21-124525095-708259637-1543119021-16701
    
    Note For every identity that you have, there may be a subkey under the Protected Storage System Provider key. To resolve this issue in all identities, you must delete all the user subkeys folders that are under the Protected Storage System Provider key.
11. On the Registry menu, click Exit. Then, restart the computer.

For Microsoft Windows 2000

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How to back up the registry

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1. Click Start, and then click Run.
2. In the Open box, type regedt32, and then click OK.
3. Locate and then click the following registry key:HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
4. On the Registry menu, click Save Key.
5. In the Save in box, select a location where you want to save the .reg file.
6. Type a file name in the File name box, and then click Save.
7. On the Registry menu, click Exit.

How to remove the user account information in the registry

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Important Do not remove the main Protected Storage System Provider key. This key is not automatically regenerated. If you do not have password XXXXXXXXX problems and you do not remember your password, deleting the user subkey may cause you to be unable to retrieve your mail.

Note If you use Windows 2000, you must have administrator permissions to edit the system registry.

1. Exit all programs.
2. Click Start, and then click Run.
3. In the Open box, type regedt32, and then click OK.
4. Locate and then click the following registry key:HKEY_LOCAL_MACHINE\Software\Microsoft\Protected Storage System Provider
5. On the Security menu, click Permissions
6. Click the registry key for the user who is currently logged on. Then, make sure that the Read and Full Control permissions are both set to Allow.
7. Click Advanced. Then, verify that the user who is currently logged on is selected, that Full Control is listed in the Permissions column, and that This Key and Subkeys is listed in the Apply to column.
8. Click to select the Reset permissions on all child objects and enable propagation of inheritable permissions check box.
9. Click Apply, and then click Yes when you are prompted to continue.
10. Click OK two times.
11. Double-click the Protected Storage System Provider key to expand the key. Click the user subkey folder that is directly underneath the Protected Storage System Provider key, click Delete on the Edit menu, and then click Yes in the warning message dialog box.
    
    The user subkey folder resembles the following example:
    
    S-1-5-21-124525095-708259637-1543119021-16701
    
    Note For every identity that you have, there may be a subkey under the Protected Storage System Provider key. To resolve this issue in all identities, you must delete all the user subkeys folders that are under the Protected Storage System Provider key.
12. On the Registry menu, click Exit, and then restart the computer.