Hi
I have a new Toshiba laptop, running Windows XP and Internet Explorer 6. 

Microsoft Firewall and Norton Antivirus are both enabled.

I've run Ad-aware, Spybot and Microsoft Update. All are up to date and the 
computer is clean.

BUT Autocomplete won't work in forms, user id, passwords etc, in Internet 
Explorer. (It's okay in the address line.)

I've checked the boxes in Tools, Internet Options and Inline Autocomplete on 
the advanced tab.

I've worked through Microsofts online help with this problem but when I get 
to step 3, I get an error message, which reads....

'"LoadLibrary("RSABase.dll") failed - The specified module could not be 
found." 
(OMG, does this sound serious!!)

I'm at a loss. I know someone has posted a similar question, but I didn't 
want to hijack their thread. If anyone can help I would be most appreciative 
as it's driving me mad. Especially when I'm wanting to send feedback quickly 
on Ebay!!

If you have te solution, I'll love you for ever. Thanks in anticipation of 
any support.

What online help?

IE Tools > Internet Options > Content > Autocomplete > ...
-- 
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

lappytop wrote:
> Hi
> I have a new Toshiba laptop, running Windows XP and Internet Explorer 6.
>
> Microsoft Firewall and Norton Antivirus are both enabled.
>
> I've run Ad-aware, Spybot and Microsoft Update. All are up to date and the
> computer is clean.
>
> BUT Autocomplete won't work in forms, user id, passwords etc, in Internet
> Explorer. (It's okay in the address line.)
>
> I've checked the boxes in Tools, Internet Options and Inline Autocomplete
> on the advanced tab.
>
> I've worked through Microsofts online help with this problem but when I
> get to step 3, I get an error message, which reads....
>
> '"LoadLibrary("RSABase.dll") failed - The specified module could not be
> found."
> (OMG, does this sound serious!!)
>
> I'm at a loss. I know someone has posted a similar question, but I didn't
> want to hijack their thread. If anyone can help I would be most
> appreciative as it's driving me mad. Especially when I'm wanting to send
> feedback quickly on Ebay!!
>
> If you have te solution, I'll love you for ever. Thanks in anticipation of
> any support.

This online help.

http://support.microsoft.com/default.aspx?scid=kb;en-us;306895 

Thanks for asking.




"lappytop" wrote:

> Hi
> I have a new Toshiba laptop, running Windows XP and Internet Explorer 6. 
> 
> Microsoft Firewall and Norton Antivirus are both enabled.
> 
> I've run Ad-aware, Spybot and Microsoft Update. All are up to date and the 
> computer is clean.
> 
> BUT Autocomplete won't work in forms, user id, passwords etc, in Internet 
> Explorer. (It's okay in the address line.)
> 
> I've checked the boxes in Tools, Internet Options and Inline Autocomplete on 
> the advanced tab.
> 
> I've worked through Microsofts online help with this problem but when I get 
> to step 3, I get an error message, which reads....
> 
> '"LoadLibrary("RSABase.dll") failed - The specified module could not be 
> found." 
> (OMG, does this sound serious!!)
> 
> I'm at a loss. I know someone has posted a similar question, but I didn't 
> want to hijack their thread. If anyone can help I would be most appreciative 
> as it's driving me mad. Especially when I'm wanting to send feedback quickly 
> on Ebay!!
> 
> If you have te solution, I'll love you for ever. Thanks in anticipation of 
> any support.
>

Hi,
You're referring to http://support.microsoft.com/?kbid=306895 right? Will
autocomplete work on another user account?

Also see this article http://support.microsoft.com/?kbid=885180

This article states that if rsabase.dll is missing, IE should be reinstalled
http://support.microsoft.com/kb/q261328/

See http://windowsxp.mvps.org/IEFAQ.htm#Reinstall Be sure to try IEFix. It
will be easier than the steps in this article:
How to reinstall or repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/?kbid=318378

Hope this helps,
Don
[MS MVP- IE/OE]

"lappytop"  wrote in message
news:3B9A1D92-252E-433A-B0EE-949D0EAF5957@microsoft.com...
> Hi
> I have a new Toshiba laptop, running Windows XP and Internet Explorer 6.
>
> Microsoft Firewall and Norton Antivirus are both enabled.
>
> I've run Ad-aware, Spybot and Microsoft Update. All are up to date and the
> computer is clean.
>
> BUT Autocomplete won't work in forms, user id, passwords etc, in Internet
> Explorer. (It's okay in the address line.)
>
> I've checked the boxes in Tools, Internet Options and Inline Autocomplete
on
> the advanced tab.
>
> I've worked through Microsofts online help with this problem but when I
get
> to step 3, I get an error message, which reads....
>
> '"LoadLibrary("RSABase.dll") failed - The specified module could not be
> found."
> (OMG, does this sound serious!!)
>
> I'm at a loss. I know someone has posted a similar question, but I didn't
> want to hijack their thread. If anyone can help I would be most
appreciative
> as it's driving me mad. Especially when I'm wanting to send feedback
quickly
> on Ebay!!
>
> If you have te solution, I'll love you for ever. Thanks in anticipation of
> any support.
>

Oooooh, thank you. I'll try these suggestions and let you know how I get on.
Thanks Lappytop

"Don Varnau" wrote:

> Hi,
> You're referring to http://support.microsoft.com/?kbid=306895 right? Will
> autocomplete work on another user account?
> 
> Also see this article http://support.microsoft.com/?kbid=885180
> 
> This article states that if rsabase.dll is missing, IE should be reinstalled
> http://support.microsoft.com/kb/q261328/
> 
> See http://windowsxp.mvps.org/IEFAQ.htm#Reinstall Be sure to try IEFix. It
> will be easier than the steps in this article:
> How to reinstall or repair Internet Explorer and Outlook Express in Windows
> XP
> http://support.microsoft.com/?kbid=318378
> 
> Hope this helps,
> Don
> [MS MVP- IE/OE]
> 
> "lappytop"  wrote in message
> news:3B9A1D92-252E-433A-B0EE-949D0EAF5957@microsoft.com...
> > Hi
> > I have a new Toshiba laptop, running Windows XP and Internet Explorer 6.
> >
> > Microsoft Firewall and Norton Antivirus are both enabled.
> >
> > I've run Ad-aware, Spybot and Microsoft Update. All are up to date and the
> > computer is clean.
> >
> > BUT Autocomplete won't work in forms, user id, passwords etc, in Internet
> > Explorer. (It's okay in the address line.)
> >
> > I've checked the boxes in Tools, Internet Options and Inline Autocomplete
> on
> > the advanced tab.
> >
> > I've worked through Microsofts online help with this problem but when I
> get
> > to step 3, I get an error message, which reads....
> >
> > '"LoadLibrary("RSABase.dll") failed - The specified module could not be
> > found."
> > (OMG, does this sound serious!!)
> >
> > I'm at a loss. I know someone has posted a similar question, but I didn't
> > want to hijack their thread. If anyone can help I would be most
> appreciative
> > as it's driving me mad. Especially when I'm wanting to send feedback
> quickly
> > on Ebay!!
> >
> > If you have te solution, I'll love you for ever. Thanks in anticipation of
> > any support.
> >
> 
>

Hi again,
No joy I'm afraid.
The only suggestion I haven't tried is 
http://support.microsoft.com/?kbid=885180 but I'm unsure whether I should as 
it involves editing the registry in XP Home Edition, but I have XP 
Professional.

I don't seem to be able to reinstall just Internet Explorer without 
reinstalling XP Service Pack 2. I'd rather not use my recovery disk and have 
to go through the whole hassel of backing up all my work and downloading 
various software again if there is still an alternative solution to this 
problem.

I tried downloading Internet Explorer 6 Service Pack 1 but it wouldn't let 
me, as my current version is newer!

IEFIX didn't work. It wanted me to insert XP service pack 2 CD, but when I 
inserted the recovery disk (the only CD that came with the laptop) it 
couldn't locate what it was looking for.

The route of the problem still seems to be with Regsvr32 RSABase.dll which 
can't be located.
I think I have found this on an original XP pro CD (not service pack 2), but 
don't know how to make use of it to solve my problem.

Any further suggestions would be gratefully received.

Frustrated,
Lappytop



"Don Varnau" wrote:

> Hi,
> You're referring to http://support.microsoft.com/?kbid=306895 right? Will
> autocomplete work on another user account?
> 
> Also see this article http://support.microsoft.com/?kbid=885180
> 
> This article states that if rsabase.dll is missing, IE should be reinstalled
> http://support.microsoft.com/kb/q261328/
> 
> See http://windowsxp.mvps.org/IEFAQ.htm#Reinstall Be sure to try IEFix. It
> will be easier than the steps in this article:
> How to reinstall or repair Internet Explorer and Outlook Express in Windows
> XP
> http://support.microsoft.com/?kbid=318378
> 
> Hope this helps,
> Don
> [MS MVP- IE/OE]
> 
> "lappytop"  wrote in message
> news:3B9A1D92-252E-433A-B0EE-949D0EAF5957@microsoft.com...
> > Hi
> > I have a new Toshiba laptop, running Windows XP and Internet Explorer 6.
> >
> > Microsoft Firewall and Norton Antivirus are both enabled.
> >
> > I've run Ad-aware, Spybot and Microsoft Update. All are up to date and the
> > computer is clean.
> >
> > BUT Autocomplete won't work in forms, user id, passwords etc, in Internet
> > Explorer. (It's okay in the address line.)
> >
> > I've checked the boxes in Tools, Internet Options and Inline Autocomplete
> on
> > the advanced tab.
> >
> > I've worked through Microsofts online help with this problem but when I
> get
> > to step 3, I get an error message, which reads....
> >
> > '"LoadLibrary("RSABase.dll") failed - The specified module could not be
> > found."
> > (OMG, does this sound serious!!)
> >
> > I'm at a loss. I know someone has posted a similar question, but I didn't
> > want to hijack their thread. If anyone can help I would be most
> appreciative
> > as it's driving me mad. Especially when I'm wanting to send feedback
> quickly
> > on Ebay!!
> >
> > If you have te solution, I'll love you for ever. Thanks in anticipation of
> > any support.
> >
> 
>

Reinstalling IE will be difficult because you have XP SP2 and an OEM
recovery disk.

Since you're exporting the key before deleting it- the deletion can be
undone- I wouldn't hesitate to try the procedure in
http://support.microsoft.com/?kbid=885180

Have you tried a different (new) user account?

Have you visited Windows Update recently? There's a slim chance that an
update will reinstall rsabase.dll.

Don
[MS MVP- IE/OE]

"lappytop"  wrote in message
news:940B032A-DBE3-4BC8-936F-AC1C047DBB31@microsoft.com...
> Hi again,
> No joy I'm afraid.
> The only suggestion I haven't tried is
> http://support.microsoft.com/?kbid=885180 but I'm unsure whether I should
as
> it involves editing the registry in XP Home Edition, but I have XP
> Professional.
>
> I don't seem to be able to reinstall just Internet Explorer without
> reinstalling XP Service Pack 2. I'd rather not use my recovery disk and
have
> to go through the whole hassel of backing up all my work and downloading
> various software again if there is still an alternative solution to this
> problem.
>
> I tried downloading Internet Explorer 6 Service Pack 1 but it wouldn't let
> me, as my current version is newer!
>
> IEFIX didn't work. It wanted me to insert XP service pack 2 CD, but when I
> inserted the recovery disk (the only CD that came with the laptop) it
> couldn't locate what it was looking for.
>
> The route of the problem still seems to be with Regsvr32 RSABase.dll which
> can't be located.
> I think I have found this on an original XP pro CD (not service pack 2),
but
> don't know how to make use of it to solve my problem.
>
> Any further suggestions would be gratefully received.
>
> Frustrated,
> Lappytop

> "Don Varnau" wrote:
>
> > Hi,
> > You're referring to http://support.microsoft.com/?kbid=306895 right?
Will
> > autocomplete work on another user account?
> >
> > Also see this article http://support.microsoft.com/?kbid=885180
> >
> > This article states that if rsabase.dll is missing, IE should be
reinstalled
> > http://support.microsoft.com/kb/q261328/
> >
> > See http://windowsxp.mvps.org/IEFAQ.htm#Reinstall Be sure to try IEFix.
It
> > will be easier than the steps in this article:
> > How to reinstall or repair Internet Explorer and Outlook Express in
Windows
> > XP
> > http://support.microsoft.com/?kbid=318378

> > "lappytop"  wrote in message
> > news:3B9A1D92-252E-433A-B0EE-949D0EAF5957@microsoft.com...
> > > Hi
> > > I have a new Toshiba laptop, running Windows XP and Internet Explorer
6.
> > >
> > > Microsoft Firewall and Norton Antivirus are both enabled.
> > >
> > > I've run Ad-aware, Spybot and Microsoft Update. All are up to date and
the
> > > computer is clean.
> > >
> > > BUT Autocomplete won't work in forms, user id, passwords etc, in
Internet
> > > Explorer. (It's okay in the address line.)
> > >
> > > I've checked the boxes in Tools, Internet Options and Inline
Autocomplete
> > on
> > > the advanced tab.
> > >
> > > I've worked through Microsofts online help with this problem but when
I
> > get
> > > to step 3, I get an error message, which reads....
> > >
> > > '"LoadLibrary("RSABase.dll") failed - The specified module could not
be
> > > found."
> > > (OMG, does this sound serious!!)
> > >
> > > I'm at a loss. I know someone has posted a similar question, but I
didn't
> > > want to hijack their thread. If anyone can help I would be most
> > appreciative
> > > as it's driving me mad. Especially when I'm wanting to send feedback
> > quickly
> > > on Ebay!!

Thank you so much for sticking with me on this. I'm very grateful.
Will try the deletion of the key.
Windows is completely up to date.
Tried a new user but couldn't connect. Will have another play though.

Many thanks, will let you know how I get on.

"Don Varnau" wrote:

> Reinstalling IE will be difficult because you have XP SP2 and an OEM
> recovery disk.
> 
> Since you're exporting the key before deleting it- the deletion can be
> undone- I wouldn't hesitate to try the procedure in
> http://support.microsoft.com/?kbid=885180
> 
> Have you tried a different (new) user account?
> 
> Have you visited Windows Update recently? There's a slim chance that an
> update will reinstall rsabase.dll.
> 
> Don
> [MS MVP- IE/OE]
> 
> "lappytop"  wrote in message
> news:940B032A-DBE3-4BC8-936F-AC1C047DBB31@microsoft.com...
> > Hi again,
> > No joy I'm afraid.
> > The only suggestion I haven't tried is
> > http://support.microsoft.com/?kbid=885180 but I'm unsure whether I should
> as
> > it involves editing the registry in XP Home Edition, but I have XP
> > Professional.
> >
> > I don't seem to be able to reinstall just Internet Explorer without
> > reinstalling XP Service Pack 2. I'd rather not use my recovery disk and
> have
> > to go through the whole hassel of backing up all my work and downloading
> > various software again if there is still an alternative solution to this
> > problem.
> >
> > I tried downloading Internet Explorer 6 Service Pack 1 but it wouldn't let
> > me, as my current version is newer!
> >
> > IEFIX didn't work. It wanted me to insert XP service pack 2 CD, but when I
> > inserted the recovery disk (the only CD that came with the laptop) it
> > couldn't locate what it was looking for.
> >
> > The route of the problem still seems to be with Regsvr32 RSABase.dll which
> > can't be located.
> > I think I have found this on an original XP pro CD (not service pack 2),
> but
> > don't know how to make use of it to solve my problem.
> >
> > Any further suggestions would be gratefully received.
> >
> > Frustrated,
> > Lappytop
> 
> > "Don Varnau" wrote:
> >
> > > Hi,
> > > You're referring to http://support.microsoft.com/?kbid=306895 right?
> Will
> > > autocomplete work on another user account?
> > >
> > > Also see this article http://support.microsoft.com/?kbid=885180
> > >
> > > This article states that if rsabase.dll is missing, IE should be
> reinstalled
> > > http://support.microsoft.com/kb/q261328/
> > >
> > > See http://windowsxp.mvps.org/IEFAQ.htm#Reinstall Be sure to try IEFix.
> It
> > > will be easier than the steps in this article:
> > > How to reinstall or repair Internet Explorer and Outlook Express in
> Windows
> > > XP
> > > http://support.microsoft.com/?kbid=318378
> 
> > > "lappytop"  wrote in message
> > > news:3B9A1D92-252E-433A-B0EE-949D0EAF5957@microsoft.com...
> > > > Hi
> > > > I have a new Toshiba laptop, running Windows XP and Internet Explorer
> 6.
> > > >
> > > > Microsoft Firewall and Norton Antivirus are both enabled.
> > > >
> > > > I've run Ad-aware, Spybot and Microsoft Update. All are up to date and
> the
> > > > computer is clean.
> > > >
> > > > BUT Autocomplete won't work in forms, user id, passwords etc, in
> Internet
> > > > Explorer. (It's okay in the address line.)
> > > >
> > > > I've checked the boxes in Tools, Internet Options and Inline
> Autocomplete
> > > on
> > > > the advanced tab.
> > > >
> > > > I've worked through Microsofts online help with this problem but when
> I
> > > get
> > > > to step 3, I get an error message, which reads....
> > > >
> > > > '"LoadLibrary("RSABase.dll") failed - The specified module could not
> be
> > > > found."
> > > > (OMG, does this sound serious!!)
> > > >
> > > > I'm at a loss. I know someone has posted a similar question, but I
> didn't
> > > > want to hijack their thread. If anyone can help I would be most
> > > appreciative
> > > > as it's driving me mad. Especially when I'm wanting to send feedback
> > > quickly
> > > > on Ebay!!
> 
>

"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
news:ux4Ezs9kFHA.2920@TK2MSFTNGP14.phx.gbl...
> Reinstalling IE will be difficult because you have XP SP2 and an OEM
> recovery disk.
>
> Since you're exporting the key before deleting it- the deletion can be
> undone- I wouldn't hesitate to try the procedure in
> http://support.microsoft.com/?kbid=885180
>
> Have you tried a different (new) user account?
>
> Have you visited Windows Update recently? There's a slim chance that an
> update will reinstall rsabase.dll.


Don,

There is no  rsabase.dll  for  XP.   XP comes with  IE6  so it only needs
rsaenh.dll.

Here is the only article that  TechNet  finds with search  rsabas* kbwinxp*

<title>KB245030 - How to Restrict the Use of Certain Cryptographic Algorithms and Protocols in Schannel.dll</title>

(Somewhere in all that verbiage there should be the implication that
128 bit encryption implies use of  rsaenh.dll  and vice versa.  It makes
it clearer that use of  rsbase.dll  implies lesser encryption levels.)


In contrast there are  9  articles found for:   rsaenh*  kbwinxp*
(which seems low to me)


Hmm...  what does the  DLL Database say:

http://support.microsoft.com/dllhelp/?dlltype=prodfile&l=55&pid=3223&vid=185522&alpha=rsabase.dll&S=1

(no results found)


FYI

Robert
---

"Robert Aldwinckle" <robald[at]techemail.com> wrote in message
news:%23eBAKlClFHA.2644@TK2MSFTNGP09.phx.gbl...

> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> news:ux4Ezs9kFHA.2920@TK2MSFTNGP14.phx.gbl...
> > Reinstalling IE will be difficult because you have XP SP2 and an OEM
> > recovery disk.
> >
> > Since you're exporting the key before deleting it- the deletion can be
> > undone- I wouldn't hesitate to try the procedure in
> > http://support.microsoft.com/?kbid=885180
> >
> > Have you tried a different (new) user account?
> >
> > Have you visited Windows Update recently? There's a slim chance that an
> > update will reinstall rsabase.dll.

> Don,
>
> There is no  rsabase.dll  for  XP.   XP comes with  IE6  so it only needs
> rsaenh.dll.
>
> Here is the only article that  TechNet  finds with search  rsabas*
kbwinxp*
>
> How to Restrict the Use of Certain Cryptographic Algorithms and Protocols
in Schannel.dll
> http://support.microsoft.com/?kbid=245030
>
> (Somewhere in all that verbiage there should be the implication that
> 128 bit encryption implies use of  rsaenh.dll  and vice versa.  It makes
> it clearer that use of  rsbase.dll  implies lesser encryption levels.)
>
> In contrast there are  9  articles found for:   rsaenh*  kbwinxp*
> (which seems low to me)
>
> Hmm...  what does the  DLL Database say:
>
>
http://support.microsoft.com/dllhelp/?dlltype=prodfile&l=55&pid=3223&vid=185522&alpha=rsabase.dll&S=1
>
> (no results found)
>
> FYI
>
> Robert

Thanks. I was about to conclude that rsabase.dll is not the problem. I don't
have rsabase.dll on the XP Home machine, and autocomplete works just fine.
So... which possible solutions have we missed?  ;-)

Don

Hi again,

You brill techies are starting to lose me a bit!!

Update
Right I created a new user, managed to connect and guess what....

Autocomplete worked!!!!! HURRAY I thought, getting quite excited now!

So I logged on as me and tried to copy my profile to the new user, following 
the instructions in http://support.microsoft.com/?kbid=306895 (method 4).

However when I select my user the 'copy to box' is greyed out!!!! I can't 
select it.

So even though I hate messing with the registry (cos, I don't know what I'm 
doing!) I decided to delete the key suggested previously. There were 2 
subkeys. I deleted one but got an error message saying it could not delete 
the other one!
Autocomplete still doesn't work when logged on as my original user name. SOB 
SOB.

I'm sure we're nearly there now but how do I get to copy my profile to the 
new user?

Many many thanks again.

Lappytop

"Don Varnau" wrote:

> 
> "Robert Aldwinckle" <robald[at]techemail.com> wrote in message
> news:%23eBAKlClFHA.2644@TK2MSFTNGP09.phx.gbl...
> 
> > "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> > news:ux4Ezs9kFHA.2920@TK2MSFTNGP14.phx.gbl...
> > > Reinstalling IE will be difficult because you have XP SP2 and an OEM
> > > recovery disk.
> > >
> > > Since you're exporting the key before deleting it- the deletion can be
> > > undone- I wouldn't hesitate to try the procedure in
> > > http://support.microsoft.com/?kbid=885180
> > >
> > > Have you tried a different (new) user account?
> > >
> > > Have you visited Windows Update recently? There's a slim chance that an
> > > update will reinstall rsabase.dll.
> 
> > Don,
> >
> > There is no  rsabase.dll  for  XP.   XP comes with  IE6  so it only needs
> > rsaenh.dll.
> >
> > Here is the only article that  TechNet  finds with search  rsabas*
> kbwinxp*
> >
> > How to Restrict the Use of Certain Cryptographic Algorithms and Protocols
> in Schannel.dll
> > http://support.microsoft.com/?kbid=245030
> >
> > (Somewhere in all that verbiage there should be the implication that
> > 128 bit encryption implies use of  rsaenh.dll  and vice versa.  It makes
> > it clearer that use of  rsbase.dll  implies lesser encryption levels.)
> >
> > In contrast there are  9  articles found for:   rsaenh*  kbwinxp*
> > (which seems low to me)
> >
> > Hmm...  what does the  DLL Database say:
> >
> >
> http://support.microsoft.com/dllhelp/?dlltype=prodfile&l=55&pid=3223&vid=185522&alpha=rsabase.dll&S=1
> >
> > (no results found)
> >
> > FYI
> >
> > Robert
> 
> Thanks. I was about to conclude that rsabase.dll is not the problem. I don't
> have rsabase.dll on the XP Home machine, and autocomplete works just fine.
> So... which possible solutions have we missed?  ;-)
> 
> Don
> 
>

Hi,
Try this article:
811151- How to copy data from a corrupted user profile to a new profile:
http://support.microsoft.com/?kbid=811151
Don't delete the old profile until you're SURE that all important data has
been transferred- Outlook Express data, in particular. In fact, it won't
hurt to keep the old account around for a while.

Q270670- How to Back Up and Recover Outlook Express Data:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q270670

Good Luck  ;-)
Don
[MS MVP- IE/OE]

"lappytop"  wrote in message
news:3E31A54A-83A1-4AE1-84EB-63EDD67C5571@microsoft.com...
> Hi again,
>
> You brill techies are starting to lose me a bit!!
>
> Update
> Right I created a new user, managed to connect and guess what....
>
> Autocomplete worked!!!!! HURRAY I thought, getting quite excited now!
>
> So I logged on as me and tried to copy my profile to the new user,
following
> the instructions in http://support.microsoft.com/?kbid=306895 (method 4).
>
> However when I select my user the 'copy to box' is greyed out!!!! I can't
> select it.
>
> So even though I hate messing with the registry (cos, I don't know what
I'm
> doing!) I decided to delete the key suggested previously. There were 2
> subkeys. I deleted one but got an error message saying it could not delete
> the other one!
> Autocomplete still doesn't work when logged on as my original user name.
SOB
> SOB.
>
> I'm sure we're nearly there now but how do I get to copy my profile to the
> new user?
>
> Many many thanks again.
>
> Lappytop


> "Don Varnau" wrote:
> > "Robert Aldwinckle" <robald[at]techemail.com> wrote in message
> > news:%23eBAKlClFHA.2644@TK2MSFTNGP09.phx.gbl...
> >
> > > "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> > > news:ux4Ezs9kFHA.2920@TK2MSFTNGP14.phx.gbl...
> > > > Reinstalling IE will be difficult because you have XP SP2 and an OEM
> > > > recovery disk.
> > > >
> > > > Since you're exporting the key before deleting it- the deletion can
be
> > > > undone- I wouldn't hesitate to try the procedure in
> > > > http://support.microsoft.com/?kbid=885180
> > > >
> > > > Have you tried a different (new) user account?
> > > >
> > > > Have you visited Windows Update recently? There's a slim chance that
an
> > > > update will reinstall rsabase.dll.

> > > Don,
> > >
> > > There is no  rsabase.dll  for  XP.   XP comes with  IE6  so it only
needs
> > > rsaenh.dll.
> > >
> > > Here is the only article that  TechNet  finds with search  rsabas*
> > kbwinxp*
> > >
> > > How to Restrict the Use of Certain Cryptographic Algorithms and
Protocols
> > in Schannel.dll
> > > http://support.microsoft.com/?kbid=245030
> > >
> > > (Somewhere in all that verbiage there should be the implication that
> > > 128 bit encryption implies use of  rsaenh.dll  and vice versa.  It
makes
> > > it clearer that use of  rsbase.dll  implies lesser encryption levels.)
> > >
> > > In contrast there are  9  articles found for:   rsaenh*  kbwinxp*
> > > (which seems low to me)
> > >
> > > Hmm...  what does the  DLL Database say:
> > >
> >
http://support.microsoft.com/dllhelp/?dlltype=prodfile&l=55&pid=3223&vid=185522&alpha=rsabase.dll&S=1
> > >
> > > (no results found)
> > >
> > > FYI
> > >
> > > Robert

> > Thanks. I was about to conclude that rsabase.dll is not the problem. I
don't
> > have rsabase.dll on the XP Home machine, and autocomplete works just
fine.
> > So... which possible solutions have we missed?  ;-)
> >
> > Don

"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
news:OtoJL3ClFHA.1416@TK2MSFTNGP09.phx.gbl...
>
> "Robert Aldwinckle" <robald[at]techemail.com> wrote in message
> news:%23eBAKlClFHA.2644@TK2MSFTNGP09.phx.gbl...
>
>> "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
>> news:ux4Ezs9kFHA.2920@TK2MSFTNGP14.phx.gbl...
>> > Reinstalling IE will be difficult because you have XP SP2 and an OEM
>> > recovery disk.
>> >
>> > Since you're exporting the key before deleting it- the deletion can be
>> > undone- I wouldn't hesitate to try the procedure in
>> > http://support.microsoft.com/?kbid=885180

> Thanks. I was about to conclude that rsabase.dll is not the problem. I don't
> have rsabase.dll on the XP Home machine, and autocomplete works just fine.
> So... which possible solutions have we missed?  ;-)


The one he seems reluctant to try.   <eg>

Actually, I think it might be more complicated than that with  XP Pro
(I have never used  XP Home.)   because even an Administrator
normally can't  *see*  the rest of that branch.   Also there are other
KB articles which mention changing the permissions on that key
before deleting it.

<title>KB290684 - Save password setting not retained in Outlook </title>


I had to go to Google Groups to see the significance of this one
though.  Mike Brannigan's reply to a user who was having trouble
with it:

http://groups-beta.google.com/group/microsoft.public.windowsxp.help_and_support/browse_frm/thread/394848b04001fa6a/6ba916df4c916d48?lnk=st&q=%22protected+storage%22+delete+MSFT+group:microsoft.*&rnum=1#6ba916df4c916d48

(Google Groups search for
    "protected storage" delete MSFT group:microsoft.*
)


BTW  notice the  *strong*  caveat for  XP  users in the article:

<quote>
Important Do not remove the main Protected Storage System Provider key.
This key is not automatically regenerated. If you are not having password
retention problems and you do not remember your password,
deleting the user subkey may result in not being able to retrieve your mail.
</quote>


Robert
---

HALLELUJAH, THANK YOU, THANK YOU, THANK YOU.

Sorted, I am so chuffed. I haven't been able to log onto this site for the 
last 24 hours, but it was well worth the wait. I'm fixed and up and running. 
Just need to transfer email details but autocomplete is working.

Thank you so much to all of you for all the help and sticking with me on 
this problem. If I ever bump into you I owe you a thousand drinks. You've 
saved my sanity! 

The article I originally worked from 
(http://support.microsoft.com/?kbid=306895 (method 4). was incorrect. If it 
had told me to log on both as a different user to the one I wanted to copy 
and the new user, it would have saved a lot of hassel.

Don the last article you referred me to re. corrupt user, was the key to all 
my problems.

A very grateful, exhausted, ecstatic laptop user.
Love you all lots
Lappytop x

PS Robert, 'he' is a 'she'! You should have guessed by the highly emotional 
waffle I type!



"Don Varnau" wrote:

> Hi,
> Try this article:
> 811151- How to copy data from a corrupted user profile to a new profile:
> http://support.microsoft.com/?kbid=811151
> Don't delete the old profile until you're SURE that all important data has
> been transferred- Outlook Express data, in particular. In fact, it won't
> hurt to keep the old account around for a while.
> 
> Q270670- How to Back Up and Recover Outlook Express Data:
> http://support.microsoft.com/default.aspx?scid=kb;EN-US;q270670
> 
> Good Luck  ;-)
> Don
> [MS MVP- IE/OE]
> 
> "lappytop"  wrote in message
> news:3E31A54A-83A1-4AE1-84EB-63EDD67C5571@microsoft.com...
> > Hi again,
> >
> > You brill techies are starting to lose me a bit!!
> >
> > Update
> > Right I created a new user, managed to connect and guess what....
> >
> > Autocomplete worked!!!!! HURRAY I thought, getting quite excited now!
> >
> > So I logged on as me and tried to copy my profile to the new user,
> following
> > the instructions in http://support.microsoft.com/?kbid=306895 (method 4).
> >
> > However when I select my user the 'copy to box' is greyed out!!!! I can't
> > select it.
> >
> > So even though I hate messing with the registry (cos, I don't know what
> I'm
> > doing!) I decided to delete the key suggested previously. There were 2
> > subkeys. I deleted one but got an error message saying it could not delete
> > the other one!
> > Autocomplete still doesn't work when logged on as my original user name.
> SOB
> > SOB.
> >
> > I'm sure we're nearly there now but how do I get to copy my profile to the
> > new user?
> >
> > Many many thanks again.
> >
> > Lappytop
> 
> 
> > "Don Varnau" wrote:
> > > "Robert Aldwinckle" <robald[at]techemail.com> wrote in message
> > > news:%23eBAKlClFHA.2644@TK2MSFTNGP09.phx.gbl...
> > >
> > > > "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> > > > news:ux4Ezs9kFHA.2920@TK2MSFTNGP14.phx.gbl...
> > > > > Reinstalling IE will be difficult because you have XP SP2 and an OEM
> > > > > recovery disk.
> > > > >
> > > > > Since you're exporting the key before deleting it- the deletion can
> be
> > > > > undone- I wouldn't hesitate to try the procedure in
> > > > > http://support.microsoft.com/?kbid=885180
> > > > >
> > > > > Have you tried a different (new) user account?
> > > > >
> > > > > Have you visited Windows Update recently? There's a slim chance that
> an
> > > > > update will reinstall rsabase.dll.
> 
> > > > Don,
> > > >
> > > > There is no  rsabase.dll  for  XP.   XP comes with  IE6  so it only
> needs
> > > > rsaenh.dll.
> > > >
> > > > Here is the only article that  TechNet  finds with search  rsabas*
> > > kbwinxp*
> > > >
> > > > How to Restrict the Use of Certain Cryptographic Algorithms and
> Protocols
> > > in Schannel.dll
> > > > http://support.microsoft.com/?kbid=245030
> > > >
> > > > (Somewhere in all that verbiage there should be the implication that
> > > > 128 bit encryption implies use of  rsaenh.dll  and vice versa.  It
> makes
> > > > it clearer that use of  rsbase.dll  implies lesser encryption levels.)
> > > >
> > > > In contrast there are  9  articles found for:   rsaenh*  kbwinxp*
> > > > (which seems low to me)
> > > >
> > > > Hmm...  what does the  DLL Database say:
> > > >
> > >
> http://support.microsoft.com/dllhelp/?dlltype=prodfile&l=55&pid=3223&vid=185522&alpha=rsabase.dll&S=1
> > > >
> > > > (no results found)
> > > >
> > > > FYI
> > > >
> > > > Robert
> 
> > > Thanks. I was about to conclude that rsabase.dll is not the problem. I
> don't
> > > have rsabase.dll on the XP Home machine, and autocomplete works just
> fine.
> > > So... which possible solutions have we missed?  ;-)
> > >
> > > Don
> 
>

Hi,
Congrats on *your* persistence. Thanks for letting us know that you got it
resolved.  :-)

Don
[MS MVP- IE/OE]

"lappytop"  wrote in message
news:83053295-47AE-4978-B993-A60F81E0C2A0@microsoft.com...
> HALLELUJAH, THANK YOU, THANK YOU, THANK YOU.
>
> Sorted, I am so chuffed. I haven't been able to log onto this site for the
> last 24 hours, but it was well worth the wait. I'm fixed and up and
running.
> Just need to transfer email details but autocomplete is working.
>
> Thank you so much to all of you for all the help and sticking with me on
> this problem. If I ever bump into you I owe you a thousand drinks. You've
> saved my sanity!
>
> The article I originally worked from
> (http://support.microsoft.com/?kbid=306895 (method 4). was incorrect. If
it
> had told me to log on both as a different user to the one I wanted to copy
> and the new user, it would have saved a lot of hassel.
>
> Don the last article you referred me to re. corrupt user, was the key to
all
> my problems.
>
> A very grateful, exhausted, ecstatic laptop user.
> Love you all lots
> Lappytop x
>
> PS Robert, 'he' is a 'she'! You should have guessed by the highly
emotional
> waffle I type!

> "Don Varnau" wrote:
> > Try this article:
> > 811151- How to copy data from a corrupted user profile to a new profile:
> > http://support.microsoft.com/?kbid=811151
> > Don't delete the old profile until you're SURE that all important data
has
> > been transferred- Outlook Express data, in particular. In fact, it won't
> > hurt to keep the old account around for a while.
> >
> > Q270670- How to Back Up and Recover Outlook Express Data:
> > http://support.microsoft.com/default.aspx?scid=kb;EN-US;q270670
> >
> > Good Luck  ;-)
> > Don

> > "lappytop"  wrote in message
> > news:3E31A54A-83A1-4AE1-84EB-63EDD67C5571@microsoft.com...
> > > Hi again,
> > >
> > > You brill techies are starting to lose me a bit!!
> > >
> > > Update
> > > Right I created a new user, managed to connect and guess what....
> > >
> > > Autocomplete worked!!!!! HURRAY I thought, getting quite excited now!
> > >
> > > So I logged on as me and tried to copy my profile to the new user,
> > following
> > > the instructions in http://support.microsoft.com/?kbid=306895 (method
4).
> > >
> > > However when I select my user the 'copy to box' is greyed out!!!! I
can't
> > > select it.
> > >
> > > So even though I hate messing with the registry (cos, I don't know
what
> > I'm
> > > doing!) I decided to delete the key suggested previously. There were 2
> > > subkeys. I deleted one but got an error message saying it could not
delete
> > > the other one!
> > > Autocomplete still doesn't work when logged on as my original user
name.
> > SOB SOB.
> > >
> > > I'm sure we're nearly there now but how do I get to copy my profile to
the
> > > new user?
> > >
> > > Many many thanks again.
> > >
> > > Lappytop


> > > "Don Varnau" wrote:
> > > > "Robert Aldwinckle" <robald[at]techemail.com> wrote in message
> > > > news:%23eBAKlClFHA.2644@TK2MSFTNGP09.phx.gbl...
> > > >
> > > > > "Don Varnau" <don_04[at]varnau[dot]org> wrote in message
> > > > > news:ux4Ezs9kFHA.2920@TK2MSFTNGP14.phx.gbl...
> > > > > > Reinstalling IE will be difficult because you have XP SP2 and an
OEM
> > > > > > recovery disk.
> > > > > >
> > > > > > Since you're exporting the key before deleting it- the deletion
can
> > be
> > > > > > undone- I wouldn't hesitate to try the procedure in
> > > > > > http://support.microsoft.com/?kbid=885180
> > > > > >
> > > > > > Have you tried a different (new) user account?
> > > > > >
> > > > > > Have you visited Windows Update recently? There's a slim chance
that
> > an update will reinstall rsabase.dll.

> > > > > Don,
> > > > >
> > > > > There is no  rsabase.dll  for  XP.   XP comes with  IE6  so it
only
> > needs
> > > > > rsaenh.dll.
> > > > >
> > > > > Here is the only article that  TechNet  finds with search  rsabas*
> > > > kbwinxp*
> > > > >
> > > > > How to Restrict the Use of Certain Cryptographic Algorithms and
> > Protocols
> > > > in Schannel.dll
> > > > > http://support.microsoft.com/?kbid=245030
> > > > >
> > > > > (Somewhere in all that verbiage there should be the implication
that
> > > > > 128 bit encryption implies use of  rsaenh.dll  and vice versa.  It
> > makes
> > > > > it clearer that use of  rsbase.dll  implies lesser encryption
levels.)
> > > > >
> > > > > In contrast there are  9  articles found for:   rsaenh*  kbwinxp*
> > > > > (which seems low to me)
> > > > >
> > > > > Hmm...  what does the  DLL Database say:
> > > > >
> > > >
> >
http://support.microsoft.com/dllhelp/?dlltype=prodfile&l=55&pid=3223&vid=185522&alpha=rsabase.dll&S=1
> > > > >
> > > > > (no results found)
> > > > >
> > > > > FYI
> > > > >
> > > > > Robert

> > > > Thanks. I was about to conclude that rsabase.dll is not the problem.
I
> > don't
> > > > have rsabase.dll on the XP Home machine, and autocomplete works just
> > fine.
> > > > So... which possible solutions have we missed?  ;-)
> > > >
> > > > Don